Kia Soul Complaints

5,626 consumer complaints on file.

#11005072July 13, 2017
ELECTRICAL SYSTEM
BAD WIRE IN STEERING WHEEL, WHICH MAKES HORN MALFUNCTION FREQUENTLY(IF I REPEATEDLY TURN WHEEL, HORN WILL WORK). THIS STARTED THREE YEARS AGO. CAR HAS BEEN WELL MAINTAINED, AND I SEE NO RECALL FOR THIS ISSUE. I ALSO HAVE A BAD SENSOR UNDER THE PASSENGER SEAT, WHICH ALLOWS AIRBAG TO BE ON OR OFF WHEN PASSENGER IS IN SEAT(DOESN'T SEEM TO WORK).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004793July 12, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 40 MPH, THE HEADLIGHTS FLICKERED ON AND OFF, SWITCHING FROM HIGH BEAM TO LOW BEAM. WHILE DRIVING 65 MPH, THE HEADLIGHTS SHUT OFF COMPLETELY. THE CONTACT ENGAGED THE HAZARD LIGHTS IN ORDER TO GAIN A SOURCE OF LIGHTING ON THE DARK ROAD. IN ADDITION, THE CONTACT SMELLED A FAINT BURNING ODOR INSIDE THE VEHICLE, WHICH CAME FROM THE HEADLIGHTS. FORT BEND KIA OF ROSENBERG, TEXAS WAS MADE AWARE OF THE FAILURE, BUT DID NOT HAVE ENOUGH TECHNICIANS AVAILABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE FAILURE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 124-09-938. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004163July 10, 2017
ENGINE
I STARTED MY SOUL AFTER WORK ON 7.7.2017 AND WHAT STARTED AS A SLIGHT CLICKING NOISE FROM THE ENGINE BAY INCREASED AS I GOT ON TO THE HIGHWAY A FEW MINUTES LATER THE ENGINE STOPPED AS I WAS TRAVELING DOWN THE HIGHWAY AT 65-70 MPHIL. THE ENGINE LIGHT FIRST ILLUMINATED WHEN THE ENGINE STOPPED, THEN ALL OF THE PANEL LIGHTS LIT UP. I HAD IT TOWED 25 MILES TO A MECHANIC I TRUST. WHEN HE ASSESSED THE CAR HE LET ME KNOW THE HORRIBLE NEWS THAT THE ENGINE HAD LOCKED UP, AND HE COULD NOT IMMEDIATELY TELL ME WHY. AS OF THE DAY OF THE INCIDENT I HAD OWNED IT FOR EXACTLY 5 YEARS AND 3 DAYS. IT HAS APPROXIMATELY 76,000 MILES AND HAD REGULAR MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003700July 7, 2017
STEERING
THE STEERING COLUMN "CLUNKS" WHEN TURNED AND WHEN DRIVEN ON UNEVEN ROADS. IT WAS TAKEN IN FOR REPAIRS BUT I WAS TOLD THERE IS NOTHING WRONG WITH THE STEERING COLUMN. ALSO HAD TO REPLACE THE PASSENGER CV JOINT MOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003714July 7, 2017
STEERING
TOOK A LEFT TURN AND THE CAR MADE A CLANK NOISE. NOW WHEN YOU TURN THE STEERING WHEEL THERE IS THIS CLANKING NOISE WHEN YOU TURN THE WHEEL LEFT AND MY STEERING WHEEL FEELS REALLY LOOSE. THE WHEEL CAN TURN SOME BEFORE THE CAR STARTS TURNING. KIA RECALLED 2014 AND 2015 FOR THIS PROBLEM. PEOPLE WERE LOSING CONTROL AND CRASHING. I AM PAYING FOR THIS CAR AND CAN'T AFFORD TO PARK IT BUT I AM AFRAID I WILL LOOSE MY STEERING. WHY ISN'T ALL OF THE SOULS BEING RECALLED? I HAVE SEEN WHERE THERE ARE 10 STEERING COMPLAINTS. ISN'T ONE TO MANY? ESPECIALLY SINCE THE 2014-2015S HAD THESE PROBLEMS. WHY DIDN'T THEY GO BACK FARTHER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003157July 5, 2017
STEERING
I OWN A 2012 KIA SOUL. I KNOW A RECALL WAS ISSUED FOR A STEERING PROBLEM FOR 2013-15. MY CAR HAS THE SAME PROBLEM. THERE WAS A POP AND MY STEERING IS LOOSE. WE CALLED KIA AND THEY TOLD ME I HAVE TO PAY TO GET IT FIXED. IT HAS BEEN PROVEN THAT THERE IS A PROBLEM WITH THE STEERING SYSTEM ON THEIR CARS. MINE NOW HAS IT. IT SHOULD BE FIXED AT THEIR EXPENSE LIKE THEY DID THE OTHERS. THE CAR WAS BEING DRIVEN WHEN THE POP HAPPENED AND THERE IS A LOT OF PLAY IN THE STEERING. WE HAVE HARDLY BEEN DRIVING THE CAR BECAUSE WE ARE AFRAID. THE PROBLEM IS REALLY BAD IF YOU TRY TO TURN IT TO THE LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000341June 21, 2017
WHEELS
CAR HAS 24K MILES ON IT. DURING A TRIP THE CAR BEGAN TO WOBBLE DRIVING ON THE INTERSTATE. I NOTICED THE TIRE HAD A BULGE ON IT. I REPLACED IT. THE CAR STILL WOBBLED. I TOOK IT TO A KIA DEALERSHIP AND THEY SAID ANOTHER OF THE TIRES HAD GONE BAD, BUT IT SHOULD GET ME HOME. I HAD A BLOWOUT ON THAT TIRE ON THE WAY HOME ALSO DRIVING ON THE INTERSTATE. THE TIRES ARE OEM NEXEN CP662'S. THE REMAINING 2 TIRES ARE PREMATURELY WORN AND HAVE BEEN ROTATED WITH EACH OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995540June 16, 2017
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE THE CONTACT'S SON WAS DRIVING 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FINDLAY KIA (5325 W SAHARA AVE, LAS VEGAS, NV 89146) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO FINDLAY KIA, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT HAD NOT PROVIDED ANY INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995118June 14, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SPITZER KIA CLEVELAND 3414 BROOKPARK ROAD, CLEVELAND, OH 44134), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE OCCURRED RANDOMLY. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 30. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994588June 13, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING ON THE FREEWAY, THE VEHICLE'S HEADLAMPS FLICKERED AND FAILED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTFIED AND STATED THAT THERE WAS NO ACTIVE RECALL CAMPAIGN REGARDING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994478June 12, 2017
VEHICLE SPEED CONTROL
THE ACCELERATOR PEDAL BROKE IN HALF AND SOMEHOW STUCK ON. [XXX] WAS UNABLE TO STOP THE VEHICLE AND IT JUMPED OFF A THREE FOOT WALL, RAN THROUGH A WOODEN FENCE AND HIT THE BRICK WALL OF AN APARTMENT BUILDING. DAMAGE WAS EXTENSIVE, BUT COULD HAVE BEEN MUCH WORSE. THE 2014 AND 2015 MODELS HAVE BEEN RECALLED FOR BREAKING ACCELERATOR PEDALS, HOWEVER THE 2016 HAS NOT BEEN INCLUDED IN THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994077June 9, 2017
AIR BAGS, STEERING, WHEELS
AT 37,000 MILES THE RACK AND PINION BROKE. THIS DISABLED THE CLOCK SPRING WHICH DISABLED THE AIR BAGS. WAS TRAVELING ABOUT 25 MPH AND STEERING FAILED. THANK GOD I WAS NOT ON EXPRESSWAY GOING 55MPH OR WHEN THE RACK AND PINION BROKE MY STEERING ABILITY WOULD HAVE BEEN LOST AND NO AIR BAGS DEPLOYED IN THE EVENT OF A CRASH. VEHICLE TOWED TO KIA AND RACK AND PINION REPLACED. I HAVE ANOTHER 2014 KIA SOUL AND I WORRY THE SAME THING MAY HAPPEN TO IT. KIA TOLD ME THAT THIS IS NOT A COMMON PROBLEM AND WAS A PART FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993204June 5, 2017
ENGINE
I PURCHASED A KIA SOUL 2013 + BRAND NEW IN 2013, ON 5/13/2017 THE CHECK OIL LIGHT CAME ON WHILE I WAS DRIVING, I PULLED OVER AND CHECKED THE OIL AND IT WAS LOW EVEN THOUGH I HAD RECENTLY HAD THE OIL CHANGED, I PUT 2 QTS OF OIL IN THE CAR, BUT EVERY TIME I DROVE THE CAR BEGAN MAKING A NOISE WHENEVER I ACCELERATED. WHILE DRIVING THE CAR ON 5/14/17 THE CHECK ENGINE LIGHT CAME ON AND THE NOISE PERSISTED. THOUGH THE CAR WAS STILL DRIVABLE, I HAD IT TOWED TO THE KIA DEALERSHIP ON 5/15/17 WHERE I PURCHASED THE CAR TO THE SERVICE DEPARTMENT. LATER THAT DAY I WAS TOLD THAT THE MOTOR HAD GONE OUT IN MY CAR WHEN I ASKED WHY I WAS TOLD THAT THE MECHANIC HAD LEFT. THE FOLLOWING DAY ON 5/16/17 I CALLED THE DEALERSHIP BACK AND WAS TOLD THAT THERE SLUDGE IN MY MOTOR CAUSED FROM OIL BEING BURNED IN THE MOTOR AND THE SLUDGE WAS NOT ABLE TO FILTER THOUGH THE MOTOR. I WAS TOLD THAT IT WOULD COST APPROXIMATELY $4220 TO REPLACE IT WITH A USED MOTOR. THE NEXT DAY ON 5/17/17 I WAS ONLINE LOOKING FOR CHEAPER MOTORS WHEN I RAN ACROSS ARTICLES REGARDING THE 2016 RECALL OF 600,000+ OTHER KIA VEHICLES ALL WITH DEFECTIVE ENGINES. AFTER READING WHAT HAPPENED TO THE OTHER ENGINES I REALIZED THAT THE SAME THING WAS HAPPENING TO MY ENGINE. I CALLED KIA CUSTOMER ASSISTANCE CENTER AND A CASE WAS MADE REGARDING MY CAR. ON 5/31/17 I WAS TOLD THAT MY CASE HAD BEEN ESCALATED TO THE ESCALATION AGENT. TODAY, ON 6/5/2017 BRENDA THE ESCALATION AGENT CALLED TO NOTIFY ME THAT KIA WOULD NOT COVER MY CAR BECAUSE IT HAS OVER 100K MILES ON IT AND BECAUSE THERE IS SLUDGE LOCATED IN THE ENGINE. I TOLD YES, THAT IS WHY I WANTED KIA TO LOOK INTO IT BECAUSE IT A VEHICLE WITH BARELY 114K MILES ON IT THAT IS 4 YEARS OLD AND WITH MAINTENANCE THAT WAS KEPT UP THE ENGINE SHOULDN'T HAVE BEEN BURNING OIL TO PRODUCE SLUDGE IN IT. I WAS TOLD I WOULD NEED TO REQUEST MORE WORK TO BE DONE ON THE CAR TO SEE IF THE MOTOR WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992957June 2, 2017
VEHICLE SPEED CONTROL
AS I WAS PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A CONCRETE PILLAR. I WAS DRIVING IN THE "B" MODE. I WAS ABLE TO DRIVE THE CAR HOME, BUT LATER HAD IT TOWED TO THE DEALER. UNFORTUNATELY, THEY REPORTED THAT THEY COULDN'T DUPLICATE THE PROBLEM OR FIGURE OUT WHAT CAUSED IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10992648June 1, 2017
ENGINE
NOTICED THAT MY CAR WAS MAKING NOISE WHILE DRIVING. CHECKED OIL AND FOUND THERE WAS NO OIL. I WAS GETTING OIL CHANGES AT EVERY 3000 MILES THEN CHANGED TO 7500 MILES PER RECOMMENDED. CHANGED BACK TO EVERY 3000 MILES BECAUSE OF SIGNIFICANT OIL LOSS. CAR WAS STILL BURNING OIL AND EMPTY BEFORE 3000 MILE CHANGE. ALSO NOTICED IT WAS BURNING A SIGNIFICANT AMOUNT OF GAS ALSO. TOOK TO DEALERSHIP WHO DID AN INDUCTION TEST AND TOLD ME I HAD CARBON BUILDUP ON MY PISTONS AND MY RINGS WERE STICKING SO I WOULD NEED A NEW ENGINE. PLACED A CLAIM WITH KIA AND THEY DENIED MY CLAIM SITING POOR FUEL AND LACK OF MAINTENANCE RECORDS. THEY SAID I WAS NOT USING THE "RECOMMENDED" GAS STATIONS. I WAS NOT ASKED FOR ANY MAINTENANCE RECORDS AND HOW DO THEY KNOW WHAT GAS STATIONS I WAS USING. I FEEL THAT THIS IS A DEFECT WITH THE ENGINE. I AM CURRENTLY AT 85,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992702June 1, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
MY CAR HESITATES WHEN I ROUND A CORNER OR TURN ON TO A HIGHWAY ONE DAY A TRUCK WAS BEHIND A 18 WHEELER SCARED ME AND MY PASSENGER. NOW FOR THE LAST FEW MONTHS THIS CAR IS SHAKING ALL THE TIME NOT ONLY WHEN I STOP BUT EVEN WHEN I AM DRIVE KIA IN ATHENS GA SAY THEY CAN NOT DO ANYTHING ABOUT IT. THEY SAY THIS IS NATURAL TO HAPPEN . NO THIS IS NOT NATURAL IT IS EMBARRASSING AND SCARY. I DO NOT WANT THIS CAR ANYMORE AND I REALLY DO NOT LIKE PUTTING OTHER PEOPLE LIVES IN DANGER IN A 3 YEAR OLD CAR. I HAVE TRIED TALKING TO THEM -THEY ARE NOT LISTENING THEY KEEP SAYING IT UP TO THE COMPANY IN ATLANTA. IF ANYTHING HAPPEN TO ME IN THIS CAR I TOLD MY FAMILY TO SUITE THE SOCKS OFF OF KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992590May 31, 2017
STEERING
STEERING WHEEL / COLUMN LOOSE AND LOCKS UP WHILE DRIVING ON HIGHWAY. ALMOST CAUSED AN ACCIDENT. APPARENTLY THIS IS A HISTORICAL PROBLEM WITH THE KIA SOUL AS PREVIOUS DOCUMENTATION/COMPLAINTS TO NHTSA AND KIA. WAITING TO SEE WHAT CORAL SPRINGS KIA WILL DO TO FIX THEIR PROBLEM UNDER WARRANTY. 31,000 MILES ON VEHICLE 2012 KIA SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991941May 27, 2017
ENGINE
SUA SUDDEN UNEXPECTED ACCELERATION. HAPPENING THREE TIMES SO FAR RANDOMLY. ONCE WHEN FIRST STARTED AND ONCE WHILE DRIVING AND ONCE WHEN STOPPING ALL HAPPEN ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990789May 21, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR RANDOMLY START VIBRATING, MISFIRING, AND IT WOULD NOT INCREASE IN SPEED. IT WOULD BE DIFFICULT TO TURN ON FROM A COLD START. THE THE ENGINE FAILED, SENT IT OUT TO THE DEALER TO WORK ON IT UNDER WARRANTY, AND WE'VE HAD AN OPEN CASE SINCE. THEN RECENTLY MY SON WAS DRIVING THE CAR WHILE IN MOTION ON ITS OWN THE ENGINE SHUT DOWN WHILE DRIVING, MAKING IS HIGHLY UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990756May 20, 2017
VISIBILITY/WIPER
OPEN THE DOOR TO GO TO WORK CLOSED THE DOOR AND THE BACK WINDOW SHATTED THIS HAPPENED FIRST THING IN THE MORNING CAR WAS PARKED ALL NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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