Kia Soul Complaints

5,626 consumer complaints on file.

#11043182November 4, 2017
ENGINE, POWER TRAIN
2014 KIA SOUL BURNING OIL EXCESSIVELY. HAVE TO REFILL OIL ONE A WEEK. THIS VEHICLE HAS NEVER MISSED AN OIL CHANGE. 100,XXX MILES. STARTED AT 80,XXX MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042733November 2, 2017
UNKNOWN OR OTHER
VOICE ACTIVATION DOES NOT WORK ON BASE RADIO WITH ANDROID PHONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041768October 31, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ON 10/25/2017 WHILE DRIVING ON THE HIGHWAY, MY 2014 KIA SOUL CAUGHT ON FIRE - SPONTANEOUSLY AND WITHOUT WARNING (NO APPARENT ISSUES IN OPERATING THE CAR, WARNING LIGHTS ON THE DASH, ETC.). TWO FELLOW MOTORISTS HONKED THEIR HORNS AND FLASHED THEIR LIGHTS IN AN EFFORT TO SIGNAL ME. THE BACK WINDSHIELD BEGAN TO 'FOG UP' DUE TO THE HEAT/FIRE, AND WE IMMEDIATELY PULLED OFF THE HIGHWAY. IN AN EFFORT TO ESCAPE THIS EMERGENCY, I ALONG WITH MY SON, WHO WAS DRIVING, IMMEDIATELY GOT OUT OF THE VEHICLE AND MOVED A SAFE DISTANCE AWAY BEFORE CALLING 911. AT THIS POINT FLAMES WERE COMING FROM BOTH UNDERNEATH THE VEHICLE AND FROM THE ENGINE COMPARTMENT. THE CAR WAS SOON ENGULFED IN FLAMES. MULTIPLE FIRE ENGINES RESPONDED TO THE SCENE IN EXTINGUISHING THE FIRE AND SECURING THE SCENE. THE CAR WAS A COMPLETE LOSS (SEE PICTURES ATTACHED IN THE REPORT). IT IS IMPORTANT TO NOTE THAT MY 2014 KIA SOUL WAS TAKEN TO A LOCAL KIA DEALERSHIP BETWEEN 10/17/2017 - 10/19/2017 FOR DIAGNOSTICS DUE TO LIGHTS (INTERNAL AND ON THE DASH) FLICKERING AND AN ABNORMAL SOUND. THE DEALERSHIP'S SERVICE DEPARTMENT REPLACED THE BATTERY, PERFORMED A SAFETY INSPECTION, BUT WERE UNABLE TO IDENTIFY THE FLICKERING LIGHTS ISSUE, NOR WERE THEY ABLE TO IDENTIFY THE SOURCE OF THE ABNORMAL SOUND ALTHOUGH THEY DID ACKNOWLEDGE ITS PRESENCE. THE SERVICE DEPARTMENT RELEASED THE VEHICLE TO ME AND ADVISED ME TO DRIVE THE VEHICLE TO SEE WHAT HAPPENED. MY CAR WAS BROUGHT HOME, PARKED, AND NOT DRIVEN UNTIL THE INCIDENT ON 10/25/2017.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11040905October 29, 2017
STEERING
NOISE IN STEERING COLUMN . MECHANIC NOTICED IT AS WELL WHEN I TOOK IT IN FOR AN OIL CHANGE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040988October 29, 2017
STEERING
STEERING COLUMN MAKING POPPING SOUND. HAS SOME PLAY. IS SAME DESCRIPTION AS THOSE FILE FOR THE 2013VTO 2015 MODEL YEAR WHERE THE YOKE NUT IS LOOSE ALLOWING THE RACK AND PINION TO SEPERATE. HAPPENS BOTH DURING STATIONARY AND MOTION MOVEMENT OF THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039893October 26, 2017
STEERING
MY STEERING WHEEL MAKES A CLUNKING NOISE, AND YOU CAN FEEL IT. I AM TAKING IT TO BE FIXED, BUT I NOTICED A RECALL FOR THE SAME ISSUE THAT DOES NOT INCLUDE MY MODEL YEAR. SHOULD IT THOUGH?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035753October 23, 2017
STEERING, UNKNOWN OR OTHER
I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE WOULD BUY YOUR CARS IF THEY KNEW THEIR ANDROID PHONES WON'T WORK. I AM VERY UPSET BECAUSE I KNOW I WOULDNT HAVE PURCHASED THIS CAR HAD I KNOWN I NEED AN IPHONE TO USE THE HANDSFREE DIALING. I AM GOING TO REPORT THIS TO THE BBB BECAUSE THE SALES PERSON LIED TO ME EVEN THO THEY SAID THEY TOO WERE UNAWARE THAT YOU TOOK THIS FEATURE AWAY FROM THE CARS. YOU NEED TO FIX THIS BECAUSE THERE ARE MANY KIA OWNERS ON THE FORUMS WHO ARE UPSET ABOUT THIS ISSUE. YOU CANT ADVERTISE THAT A CAR HAS AN OPTION BUT NOT TELL THEM ONLY IF YOU HAVE IPHONE THIS OPTION WILL WORK. AGAIN, ITS A HUGE SAFETY ISSUE TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035286October 20, 2017
ENGINE
THE TRANSMISSION STOPS SHIFTING AFTER 3RD OR 4TH GEAR ON THE HIGHWAY. IT SHIFT HARD AND NOT RIGHT FROM TAKE OFF. SOMETHING IS VERY WRONG WITH THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034382October 18, 2017
EXTERIOR LIGHTING
ONE THE HEADLIGHTS STARTED OUT AS JUST FLICKERING, IT WOULD TURN OFF FOR 2 SECONDS BUT WILL COME BACK ON AS I'M DRIVING. THEN AFTER ABOUT A WEEK, IT WOULD BE A WHILE AND I HAVE TO TURN MY LIGHTS OFF THEN TURN IT BACK ON TO GET IT TO WORK AGAIN. BUT THESE PAST FEW DAYS, IT WOULD NOT TURN ON AT ALL EVEN AFTER FLIPPING THE SWITCH ON-OFF. I DRIVE HOME LATE FROM NIGHT CLASS AND I'M AFRAID THE OTHER HEADLIGHT IS ON ITS WAY OUT TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033305October 13, 2017
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT THE LEFT DRIVER SIDE HEAD LIGHT TURNS OFF ON IT'S OWN AFTER BEING ON FOR ABOUT 4 MINUTES. THE ONLY WAY TO GET THE LIGHT TO COME BACK ON IT TO TURN THE HEADLIGHT OFF FOR A FEW SECONDS AND THEN TURN THEM BACK ON. THIS IS NOT SAFE AT ALL AND CAN CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033137October 12, 2017
VISIBILITY/WIPER
SUNROOF COLLAPSED WHILE DRIVING TO SCHOOL IN THE MORNING WITHOUT ANY SIGNIFICANT CHANGE OF TEMPERATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032004October 6, 2017
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER 15TH WHILE I WAS WORKING AS UBER DRIVER THIS ISSUE HAPPENED AGAIN, BUT THIS TIME WHILE I WAS DRIVING. I STOPPED AT RED LIGHT, AFTER FEW MINUTES I STARTED DRIVING BUT JUST AFTER 50-60 YARDS I COMPLETELY LOST ACCELERATION. THE CAR WOULD NOT RESPOND TO GAS PEDAL, WHILE ENGINE WAS RUNNING AND I HAD ELECTRICITY. I HAD TO COMPLETELY STOP THE CAR, TURN THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO WORK AGAIN. AFTER THIS INCIDENT I CALLED KIA USA (MONDAY, SEPTEMBER 18TH) AND WAS ADVISED BY CUSTOMER SUPPORT TO BRING THE CARD IMMEDIATELY TO KIA DEALERSHIP. I DID SOME RESEARCH ON THE INTERNET AND FOUND A KIA SOUL FORUM WHERE OTHER PEOPLE HAVE HAD THE EXACT SAME ISSUE. THIS IS THE SITE: HTTP://WWW.KIASOULFORUMS.COM/10-SOUL-PROBLEMS/13994-2013-SOUL-BASE-ACCELERATION-PROBLEM.HTML ATTACHED ARE PICTURES FROM THIS FORUM FROM FOUR DIFFERENT PEOPLE WHO HAVE EXPERIENCED THE EXACT SAME ISSUE. AS IT APPEARS, I AM NOT THE ONLY ONE WITH THIS PROBLEM AND THIS ISSUE HAS BEEN HAPPENING ON KIA VEHICLES FOR A WHILE. WHILE NO ONE MENTIONED WHETHER THEY WERE ABLE TO REPAIR THIS ISSUE OR NOT, MANY HAVE COMPLAINED ON THIS FORUM THAT KIA DEALERSHIPS REFUSED TO DO ANYTHING ABOUT IT. OCTOBER 6TH - DEALERSHIP INFORMED ME THAT THEY CAN'T REPLICATE THE ISSUE AND ARE RELEASING THE CAR BACK TO ME. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030494September 29, 2017
EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHTS INTERMITTENT WHEN USING R TURN SIGNAL, NOT WORKING 90% OF TIME. PROBLEM STARTED @ 45,000 MILES. DEALER NOTIFIED, COULDN'T REPAIR DUE TO NOT BEING ABLE TO REPLICATE PROBLEM. NOW AT 73,000 MILES, WITH NO OPERABLE DRIVER HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030161September 27, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS TURNED OFF AND CAME BACK ON APPROXIMATELY A SECOND LATER. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN AT NIGHT. OVER THE PAST TWO MONTHS, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS KIA IN MANASSAS, VIRGINIA) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,543.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025437September 25, 2017
SERVICE BRAKES
TL* THE CONTACT OWNED A 2014 KIA SOUL. THE CONTACT HAD THE VALVE COVER GASKET AND SEAT BELT RETRACTOR REPLACED AT FOLSOM LAKE KIA (12751 FOLSOM BLVD, FOLSOM, CA 95630). AFTER LEAVING THE DEALER, WHILE DRIVING 65 MPH, THE CONTACT APPLIED THE BRAKE PEDAL AND IT TRAVELED TO THE FLOORBOARD. THE CONTACT WAS ABLE TO AVOID A CRASH DUE TO THE FAILURE. IN ADDITION, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE VEHICLE WAS TOWED AND DEEMED A TOTAL LOSS. THE CONTACT SUSTAINED NECK STRAIN, HEADACHES, AND INJURED HER LEFT KNEE IN THE PROCESS OF EXITING THE VEHICLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE CONTACT CALLED A LOCAL DEALER, BUT WAS REFERRED TO THE INSURANCE AGENCY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 12479808. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11024832September 21, 2017
ELECTRICAL SYSTEM
2017 KIA SOUL BLUETOOTH. DOESN'T WORK WITH ANDROID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022847September 12, 2017
UNKNOWN OR OTHER
I PURCHASED THIS CAR IN OMAN HERE AND NOW DISCOVERED THIS ISSUE, I WOULD LIKE UNDERSAND WHAT'S THE ISSUE WITH CAR AND WHAT CAN BE DONE NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022700September 11, 2017
STRUCTURE:BODY
THE LOCKED DOORS CAN BE OPENED WHEN DRIVING. THIS IS AN ALL ELECTRIC VEHICLE WITH NO KEY TO REMOVE FROM THE IGNITION AND NO NOISE FROM THE ENGINE AND VIRTUALLY NO FEED BACK THAT THE CAR IS RUNNING EXCEPT BY LOOKING AT THE INSTRUMENT CLUSTER. I PULLED INTO A CONVENIENCE STORE PARKING LOT AND WAS DISCUSSING WITH MY WIFE WHO WAS TO GO INTO THE STORE. HER DECISION WAS I HAD TO GO INTO THE STORE. WITH OUT THINKING AND WITHOUT PUSHING THE BUTTON TO SHUT OFF THE CAR. I OPENED THE LOCKED DOOR AND STARTED GETTING OUT WHILE THE CAR WAS STILL RUNNING AND IN DRIVE. LUCKY I WAS QUICK ENOUGH TO GET IN AND STOP THE CAR. YES I SHOULD AND WILL BE MORE CAREFUL BUT I FEEL THIS IS A SERIOUS HAZARD THAT SHOULD BE ADDRESSED. THE IRONY OF THE THING IS WHEN YOU START DRIVING THE DOORS LOCK, AND WHEN YOU PUT IT IN PARK THEY UNLOCK. A FALSE SENSE OF SECURITY BUT AT LEAST YOU KNOW WHILE DRIVING ON THE HIGHWAY AT 60 MPH A ROBBER CAN'T RUN UP TO THE CAR AND GET IN. I THINK ALL EV'S SHOULD HAVE LOCKS THAT DON'T UNLOCK UNTIL YOU PUT THE CAR IN PARK THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022702September 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE THE VEHICLE WAS STATIONARY, THE RPMS INCREASED RAPIDLY WITHOUT ANY PRESSURE BEING APPLIED TO THE ACCELERATOR PEDAL. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SLOWED DOWN. WHEN THE VEHICLE WAS GEARED INTO THE PARK POSITION, THE RPMS INCREASED TO OVER 2,000 RPMS. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT TO RESET THE ENGINE. THE VEHICLE WAS TAKEN TO MENTOR KIA IN MENTOR, OHIO, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022704September 11, 2017
SERVICE BRAKES
MY ALL ELECTRIC HAS A B MODE TO SHIFT IN. SIMPLY PUT IT ENGAGES THE GENERATOR FULLY WHEN YOU LET OFF THE GAS PEDAL SO YOU CAN GENERATE ELECTRICITY. HOWEVER, WHEN YOU DO THIS THE CAR BRAKES QUITE QUICK, SO QUICK IN FACT THEY CALL THIS TYPE OF DRIVING ONE PEDAL DRIVING DUE TO THE FACT YOU VERY SELDOM TOUCH THE BREAK EXCEPT FOR A FULL STOP. THE PROBLEM IS THE BREAK LIGHTS DON'T GO ON UNLESS YOU PUT YOUR FOOT ON THE BREAK. MY CONCERN IS THE CAR BEHIND ME. IF HE IS NOT PAYING ATTENTION AND DOES NOT REALIZE I AM SLOWING DOWN AT SUCH A RAPID CLIP BAD THINGS CAN HAPPEN, ITS ALMOST THE SAME AS HAVING DEFECTIVE BRAKE LIGHTS. MY RECOMMENDATION IS TO HAVE THE BREAK LIGHTS COME ON WHEN YOU FOOT IS FULLY OFF THE GAS PEDAL TO AVOID AND REAR END COLLISIONS FOR ALL CARS THAT HAVE THIS FEATURE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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