Kia Soul Complaints

5,626 consumer complaints on file.

#11022423September 9, 2017
ENGINE
MY BOYFRIEND WAS DRIVING , WE BEEN HEARING A TICKING SOUND AND ENGINE LIGHT CAME ON. WE ALWAYS HAVE ARE OIL CHANGE BUT IN A MONTH IT'S TIME FOR MORE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021789September 6, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE TAIL LIGHT FAILED WITHOUT WARNING. THE CONTACT REPAIRED THE DRIVER'S SIDE TAIL LIGHT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY HAD NO KNOWLEDGE OF THE FAILURE. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. UPDATED 11/06/17*LJ *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11021248September 3, 2017
POWER TRAIN
I STOPPED MY CAR AT TOP OF MY STEEP DRIVEWAY,PULLED UP EMERGENCY BRAKE,PUT CAR IN PARK BUT LEFT CAR RUNNING TO LISTEN TO SONG ON RADIO. I SAW A PROBLEM IN MY YARD,OPENE THE DOOR, TOOK CARE OF PROBLEM THEN GOT PARTIALLU BACK IN THE CAR TO CUT OFF ENGINE. AS SOON AS I SWITCHED OFF THE ENGINE THE CAR STARTED ROLLING BACKWARDS, STILL IN PARK WITH THE EMERGNCY BRAKE UP AND MY LEFT LEG DRAGGING THE GROUND AS IT ROLLED ACROSS THE STREET AND INTO MY NEIGHBORS BEDROOM. IT IS A VERY COSTLY ACCIDENT. ALL WAS FINE UNTIL I CUT OFF THE ENGINE SO I THINK THAT CUTTING OFF THE ENGINE CAUSE A GLITCH IN THE ELECTRONIC TRANSMISSION TO CAUSE IT TO GO INTO NEUTRAL WHILE STILL SHOWING IN PARK.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11021114September 1, 2017
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THERE HAD BEEN SEVERAL FAILURES THAT PROGRESSED SINCE PURCHASING THE VEHICLE. THE RADIO SHORTED OUT AND WAS REPLACED BY THE DEALER (SOUTHSIDE KIA, 9401 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 400-6650). ALSO, THE ODOMETER DISPLAYED AN IMPROPER READING AND THE STEERING COLUMN WAS EXTREMELY TIGHT, MAKING ABNORMAL NOISES. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES, BUT THE RADIO FAILED AGAIN AND THE DRIVER'S SEAT BELT FAILED TO PROPERLY RESTRAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT CURRENTLY REMAINS FOR SERVICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE. THE CONTACT RECEIVED NO SOLUTION YET FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020955August 31, 2017
STEERING
I HAVE 2015 KIA SOUL. THE KIA HAS 34,000 SOMETHING MILES ON IT. I WAS DRIVING IT, AND WHEN I MAKE LEFT AND RIGHT TURNS IN THE KIA IT MAKES A LOUD POPPING SOUND IN THE STEERING COLUMN. I WAS DRIVING HOME TODAY FROM WORK AND WHEN I MADE A LEFT TURN IT WAS LOUD POPPING SOUND AGAIN. I'M VERY SCARED THAT IT'S GOING TO CAUSE ME TO HAVE STEERING PROBLEMS AND I HAVE WRECK LOOSING CONTROL OF STEERING. I HEARD THE POPPING SOUND WEEK AGO FROM TODAY AND IT WASN'T THAT BAD, BUT WEEK HAS GONE BY THE SOUND IS MORE THERE THEN IT WAS BEFORE WHEN YOUR DRIVING AND TURNING LEFT OR RIGHT IN THE KIA SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019289August 24, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING ON SEVERAL OCCASIONS, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. ON SEVERAL OCCASIONS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKES OPERATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO CAVENAUGH KIA (LOCATED AT 3315 STADIUM BLVD, JONESBORO, AR 72404, (870) 802-4451) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018769August 22, 2017
STRUCTURE:BODY
AS MY WIFE WAS ENTERING EASTBOUND US EXPRESSWAY 83 (INTERSTATE 2) JUST WEST OF MINNESOTA ROAD (APPROXIMATE TIME 5:15 PM) THE HOOD FLEW OPEN AND DAMAGED THE WINDSHIELD AND HOOD. THE CAR WAS SAFELY PULLED OVER BUT THE HOOD WAS SO DAMAGED THAT IT HAD TO BE REMOVED IN ORDER TO DRIVE THE CAR HOME. THE CAR HAD ONLY BEEN DRIVEN APPROXIMATELY 1.5 MILES FROM THE HOUSE ON THE FRONTAGE ROAD BEFORE GETTING ONTO THE EXPRESSWAY WHEN THE INCIDENT OCCURRED. SPEED WAS ACCELERATING TO HIGHWAY SPEEDS OF 60 MPH BUT NOT YET AT 60 MPH. THE VEHICLE WAS JUST GETTING ON THE OVERPASS AFTER ENTERING THE EXPRESSWAY AND WAS TRAVELING IN A STRAIGHT PATH ON THE ENTRY LANE BARELY MERGING INTO TRAFFIC BEFORE NEEDING TO PULL OVER ON THE BENTSEN PALM ROAD OVERPASS.. THE HOOD HAD NOT BEEN OPENED FOR AT LEAST 2 WEEKS WHEN I LAST FILLED THE WINDSHIELD WASHER RESERVOIR. IT HAS BEEN DRIVEN ON THE EXPRESSWAY AT HIGHWAY SPEEDS DURING THE LAST TWO WEEKS ON A DAILY BASIS. IT APPEARS THAT THE HOOD LATCH IS BROKEN. THE LATCH IS TOO FAR TO THE RIGHT AND DOESN'T MOVE BACK INTO A POSITION TO ALLOW THE HOOD TO CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018710August 21, 2017
ELECTRICAL SYSTEM
THE HEADLAMPS BEGAN TO FLICKER AND THEN SHUT OFF. THE LIGHTS WOULD GO OUT WHILE DRIVING THE VEHICLE. AFTER SHUTTING OFF THE CAR AND ALL LIGHTS ON THE CAR, THE LIGHTS CONTINUED TO FLICKER OCCASSIONAL AND FREQUENTLY ENOUGH TO DRAIN THE BATTERY. NOTHING I DID WOULD MAKE THE DASH LIGHTS AND FLICKERING LIGHTS GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016380August 19, 2017
STEERING
I WAS DRIVING MY 2014 KIA SOUL ON HIGH WAY 45 SOUTH WHEN ALL OF A SUDDEN THE POWER STEERING STARTED FAILING , AND SO I PULLED OVER AND THEN I SAW THE POWER STEERING STOPPED WORKING COMPLETELY AND WHEN TRIED STEERING THE WHEEL MADE NOICES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015078August 14, 2017
ELECTRICAL SYSTEM, ENGINE
WIRING CONNECTOR CONNECTED TO THE RADIATOR FAN ASSEMBLY MELTED. I HAD REPLACED THE RADIATOR FAN ASSEMBLY A YEAR EARLIER TO ITS FAILURE. UPON THE REPAIR SHOP I TOOK MY CAR TO CALLING THE DEALER, IT WAS MENTIONED THIS IS A COMMON PROBLEM BY THE DEALER. THE MELTING OF THIS CONNECTOR CAUSED THE ENGINE TO START OVER HEATING AND THE A/C TO NO LONGER COOL. DEALER MENTIONED THAT THE CONNECTOR IS NOT AVAILABLE AND IT WOULD TAKE REPLACING THE WHOLE ELECTRICAL HARNESS. THE CAR ONLY HAS ABOUT 65,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013715August 8, 2017
ELECTRICAL SYSTEM
CONTINUOUSLY HAVING MY BATTERY GO DEAD, BUT LOCKS AND LIGHTS WORK AT THE TIME THE. ARTERY IS DEAD. WHEN YOU GO TO START THE CAR YOU HEAR A SERIES OF CLICKS,BUT WON'T TURN OVER. WHEN YOU GO TO JUMP START THE BATTERY IT TAKES ONLY 30 SECONDS TO A MINUTE TO START. THEY HAVE CHECKED MY BATTERY AND CAR OUT AND CAN FIND NOTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013313August 7, 2017
SEAT BELTS
I KEEP HAVING ALOT OF ISSUES WITH THE CENTER REAR SEATBELT. IT'S BEEN FIXED BEFORE AND STILL LOCKS UP SO IT WON'T PULL OUT OR GO IN. VERY IRRITATING TO KEEP HAVING THIS ISSUE. WHICH NOW , ISN'T UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012779August 4, 2017
UNKNOWN OR OTHER
DRIVING MY CAR ABOUT 65 MPH DOWN A LONG STRETCH HIGHWAY IN THE WOODS HEARD THIS LOUD NOISE SAW BLACK IN THE RIGHT UPPER SIDE OF MY WIND SHIELD. THOUGHT I HIT A BLACK BIRD SAFELY PULLED OVER GOT OUT SAW NO BLOOD ON THE CAR OR FEATHERS. LOOKED CLOSER A BLACK PLASTIC MOLD HAD COME OFF AND CAUSED THE LOUD NOISY GOT IN MY CAR WENT BACK DOWN THE ROAD AND LOCATED IT WAS BROKE UP PRETTY GOOD. COME HOME DID SOME RESEARCH IT IS CALLED A PILLAR. IT WAS THE PASSENGER SIDE. THIS COULD CAUSE A SERIOUS ACCIDENT. PLEASE LOOK INTO THIS. THEIR WAS NO REASON THE PILLAR SHOULD HAVE BECOME DETACHED . WHEN I DID MY RESEARCH I NOTICED THIS HAS HAPPENED TO OTHER PEOPLE NOT JUST ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011914August 1, 2017
UNKNOWN OR OTHER
JUST PURCHASED FIST KEYLESS ENTRY VEHICLE. DEALER TOLD ME IF THE CAR IS RUNNING AND I WALK AWAY WITH KEYS IN MY POCKET THAT THE ENGINE WOULD SHUT OFF. AT WORK NEXT DAY GOT OUT OF CAR WITH HANDS FULL, WENT INTO BUILDING AND EXPRECTED CAR TO SHUT DOWN THREE HOURS LATER CO-WORKER TELLS ME CAR IS RUNNING OUT IN PARKING LOT. WENT OUT TO INVESTIGATE WITHOUT MY KEY, GOT INTO RUNNING VEHICLE AND DROVE AWAY WITH NO KEY. ANYONE COULD HAVE STOLEN THIS VEHICE IN THAT THREE HOUR PERIOD, I COULD HAVE DRIVEN AWAY AND BEEN STRANDED IN A DANGEROUS SITUATION OR I COULD HAVE RETURNED TO THE CAR THAT WAS OUT OF GAS AND BEEN STRANDED IN A DANGEROUS SITUATION. THIS VEHICLE SHOULD NOT BE ALLOWED TO SHIFT INTO DRIVE IF THE KEY IS NOT NEAR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011925August 1, 2017
POWER TRAIN
I PURCHASED KIA SOUL PLUS WITH AUTOMATIC TRANSMISSION 2 MONTHS AGO FROM ORIGINAL OWNER WITH 53,000 MILES. VEHICLE "LAGGED" MOMENTARILY WHILE TRANSMISSION UPSHIFTED. I ASSUMED CHARACTERISTIC OF CAR. APPROX. 2 MONTHS AFTER PURCHASING CAR WHILE DRIVING ON FREEWAY WITH MY FIANC' @ APPROX. 65MPH THE TRANSMISSION SUDDENLY & DRASTICALLY DOWNSHIFTED INTO (I BELIEVE) 2ND OR 3RD GEAR, WITH NO PROVOCATION ON MY PART. IF MY FIANC AND I WERE NOT WEARING SEAT BELTS, THE SUDDEN CHANGE OF SPEED, OUR HEADS WOULD HAVE CERTAINLY HIT THE FRONT WINDSHIELD. MY FIANC' IS SCHEDULED FOR SPINAL CORD SURGERY SOMETIME THIS MONTH (AUGUST). HER NEURO-SURGEON INFORMED US THAT ANOTHER SIMILAR SITUATION COULD POSSIBLY CAUSE HER TO BE QUADRIPLEGIC, OR EVEN DEATH. I IMMEDIATELY EXITED FREEWAY, HOWEVER, CAR WOULD NOT SHIFT PAST 2ND (OR 3RD) GEAR, LIMITING CAR TO 30 TO 35MPH DRIVING HOME ON SIDE STREETS. CAR WAS PARKED OVERNIGHT, AND NEXT DAY DROVE NORMAL AGAIN, FOR ONE WEEK. ON JULY 31, 2017 WHILE TAKING CAR TO CITRUS KIA IN ONTARIO, CA, FOR EVALUATION OF TRANSMISSION, VEHICLE DID SAME THING AGAIN. SUDDEN DOWNSHIFT DRASTICALLY SLOWING DOWN CAR TO 35MPH. AGAIN, WOULD NOT SHIFT PAST 2ND (OR 3RD) GEAR. I WAS ONLY OCCUPANT. AWARE OF KIA'S TSB #033 OUTLINING TCM'S UPGRADE ON TRANSMISSIONS BUILT PRIOR TO AUG. 2010, (MINE BUILT JUNE 2010) THE SERVICE WRITER AT CITRUS KIA STATED UPGRADE WAS DONE IN OCT. 2010. I AM ANXIOUSLY AWAITING THEIR FINDINGS. HOPEFULLY TODAY. (8/1/2017) KIA'S POWERTRAIN WARRANTY IS 100,000 MILES OR 120 MONTHS TO ORIGINAL BUYER, SUBSEQUENT BUYERS IS 60,000 MILES OR 60 MONTHS. SOUL IS PAST 60 MONTHS WARRANTY LIMIT HAVING 72 MONTHS OF SERVICE. HOWEVER, UNDER MILEAGE LIMITS AT 56,000 MILES. THE VEHICLES TRANSMISSION PROBLEM IS MOST DEFINITELY A SAFETY ISSUE WHICH NEEDS TO BE ADDRESSED. THANKS FOR YOUR TIME AND CONSIDERATION!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11011211July 28, 2017
ENGINE
ENGINE CUT OFF WITHOUT WARNING WHILE CAR WAS MOVING IN BOULEVARD TRAFFIC, DECELERATING AS I APPROACHED A TURN INTO A SHOPPING PLAZA. OIL LIGHT CAME ON. ENGINE WOULD NOT RESTART. MECHANIC SAYS THERE ARE LOOSE LITTLE PIECES OF METAL INSIDE ENGINE AND THAT ENGINE MUST BE REPLACED. I HAVE FOLLOWED ALL MANUFACTURER'S RECOMMENDATIONS FOR MAINTENANCE. THIS ENGINE SHOULD NOT HAVE SELF-DESTRUCTED AT 93,000 MILES. I AM FILING THIS INFO WITH NHTSA BECAUSE I SUSPECT THAT PREVIOUS KIA ENGINE RECALL SHOULD HAVE INCLUDED THIS MODEL ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006622July 20, 2017
UNKNOWN OR OTHER
IN DEC 2014 I LEASED A NEW KIA SOUL. I WAS REALLY HAPPY WITH THE CAR FOR QUITE SOME TIME AND THEN IT RANDOMLY WOULDN'T START AT ODD INTERVALS. THIS HAPPENED WHILE PARKED AT MY DAUGHTER'S DANCE STUDIO, HAVING DRIVEN THERE TO PICK HER UP (JAN 2016). I HAD IT JUMP STARTED THEN SO I COULD GET HOME. HAD TO HAVE IT JUMP STARTED AGAIN THE NEXT MORNING SO I COULD DRIVE KIDS TO SCHOOL AND DRIVE TO THE DEALER. DEALER CHARGED THE BATTERY AND CAR WORKED FINE UNTIL NOV 2016 WHEN I DROVE FROM HOME TO WALMART, DID SOME QUICK SHOPPING BEFORE WORK, AND THE CAR WOULDN'T START WHEN I CAME BACK OUT. I HAD KIA ROADSIDE SERVICE JUMP THE CAR, DROVE IT TO THE DEALER (WAS LATE FOR WORK) BUT THE DEALER RETURNED THE CAR TO ME SAYING THEY COULDN'T DUPLICATE THE ISSUE. AGAIN IN NOV 2016 ON THANKSGIVING, CAR WOULD NOT START IN MY GARAGE. I HAD KIA ROADSIDE SERVICE JUMP START IT AND WAS ABLE TO DRIVE TO MY MOTHER'S 2 HOURS AWAY. I PARKED THE CAR THERE AND AFTER SITTING FOR A COUPLE OF DAYS, IT STARTED FINE. TOOK IT TO THE DEALER WHO AGAIN COULD NOT DUPLICATE ANY ISSUES. AT THAT TIME I WOULD NOT TAKE THE CAR BACK WITHOUT A NEW BATTERY, FOR WHICH KIA DID REIMBURSE ME LATER. AGAIN I MARCH 2017, CAR WOULD NOT START AT HOME. HAD IT TOWED TO THE DEALER. THEY AGAIN COULD NOT PINPOINT THE ISSUE AND RETURNED THE CAR TO ME. I'VE HAD THE ATTNY GEN OF MN CONTACT KIA BUT THEY REFUSE TO REIMBURSE ME FOR ANYTHING I LOST IN TRADING THE CAR BEFORE THE LEASE WAS UP. KIA SAID (SEE LETTER ATTACHED) THAT BECAUSE NOTHING WAS FOUND TO BE WRONG WITH THE CAR, THEY ARE NOT LIABLE. I THINK THE FACT THAT THE CAR WOULDN'T START IS SOMETHING WRONG WITH IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006209July 18, 2017
UNKNOWN OR OTHER
KEY WILL GET STUCK IN IGNITION AFTER PUTTING VEHICLE IN PARK AND ATTEMPTING TO REMOVE KEY AFTER TURNING KEY TO OFF POSITION. KEY WILL ALSO NOT TURN WHEN ATTEMPTING TO TURN ON VEHICLE. VEHICLE WAS STATIONARY AND PARKED ON BOTH OCCASIONS. THE INABILITY TO REMOVE THE KEY FROM THE IGNITION HAPPENED IN NOVEMBER OF 2016. THE INABILITY TO TURN THE KEY TO START THE CAR HAS HAPPENED AT LEAST 5 SEPARATE TIMES. MOST RECENTLY WAS SATURDAY, JULY 15, 2017 AND I WAS AT A HIKING TRAIL IN THE MOUNTAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005488July 15, 2017
POWER TRAIN
AFTER PUTTING THE CAR IN PARK AND TURNING IT OFF, THE CAR STARTED ROLLING. I STOPPED THE CAR, TURN IT ON, PUT IT IN DRIVE, THEN TURNED IT BACK OFF. IT ROLLED AGAIN (IN A RELATIVELY FLAT PARKING STRUCTURE.) I NORMALLY SET THE PARKING BREAK SO I'M NOT SURE WHEN THIS MAY HAVE STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005071July 13, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE HEADLAMPS BEGAN TO FLICKER AND THEN SHUT OFF. THE FAILURE OCCURRED WHENEVER A TURN SIGNAL WAS IN USE. THE CONTACT WOULD HAVE TO SWITCH THE HEADLAMP SWITCH ON AND OFF IN ORDER FOR THE HEADLAMPS TO ILLUMINATE. THE ROCK RIVER FORD DEALER STATED THAT THERE WAS NO RECALL REGARDING THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 60,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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