Kia Soul Complaints

5,626 consumer complaints on file.

#11243576August 13, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS MYSTERIOUSLY BEGIN FLICKERING AFTER USING TURN SIGNAL OR FLICKER WITHOUT USING TURN SIGNAL. LIGHTS HAVE COMPLETELY TURNED OFF WITHOUT WARNING AT NIGHT CREATING AN EXTREMELY UNSAFE DRIVING CONDITION. HEADLIGHTS HAVE ALSO FLICKERED HITTING BUMPS IN ROAD AGAIN CAUSING UNSAFE DRIVING CONDITIONS. I NEVER KNOW WHEN THIS IS GOING TO HAPPEN - SO IT DOES CAUSE SOME VERY NERVOUS DRIVING EXPERIENCES. I'M ATTACHING A DOCUMENT SHOWING OTHER KIA SOUL OWNERS THAT HAVE THE SAME OR SIMILAR PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243669August 13, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
3/19/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING, IT WAS REPLACED AND VEHICLE WAS FIXED 8/5/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER AND SHIFTING, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING. THERE ARE RECALLS ON 1.6 ENGINE BUT NOT 2.0 ENGINE, AS I WAS TOLD, SO 4.5 MONTHS LATER I AN HAVING TO REPLACE THE CONVERTOR AGAIN. SPOKE W/KIA SEEMS TO BE A RUN AROUND, KEEP TELLING ME IT TAKE 2 - 3 BUS DAYS, AS OF THIS ITS BEEN 6 DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243695August 13, 2019
ENGINE
I WAS DRIVING, SLOWING DOWN BEFORE A TURN, WHEN THERE WAS A SCREECHING NOISE AND THEN THE ENGINE SHUT OFF. THE CAR HAS NOT CRANKED SINCE. I HAVE TRIED TO JUMP START IT BUT THE BATTERY IS NOT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243417August 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 8/4/19 I WAS HEADING TO WORK WHEN MY CAR DECIDED NOT TO GO ANYMORE. I WAS AT AN INTERSECTION MAKING A LEFT TURN WHEN ALL OF A SUDDEN MY CAR DID NOT WANT TO ACCELERATE. I COULD NOT GET PASSED 3000 RPMS. FELT THE ENGINE REV UP BUT WOULD ONLY GO 30 MPH. AT FIRST I THOUGHT IT WAS ME, BECAUSE THE WHOLE RIDE EVERYTHING WAS SMOOTH SAILING AND THEN THIS HAPPEND OUT OF NOWHERE. SO I GAVE IT A LITTLE MORE GAS AND COULD FEEL THE ENGINE STRUGGLING. I CAME TO THE NEXT RED LIGHT AND WHEN I STARTED TO GIVE GAS IT JUST JERKED AND I ROLLED INTO THE NEAREST GAS STATION. IMMEDIATELY SHUT THE CAR OFF AND CHECKED THE OIL. BECAUSE AS I ACCELERATED AT THE NEXT LIGHT ONCE GREEN THE OIL LIGHT CAME ON AND KEPT BLINKING. I JUST CHANGED IT TWO MONTHS AGO! THERE WAS NO SMOKE OR BURNING SMELL. NO OIL UNDER CAR OR ANY OTHER FLUID. I HAD TO HAVE CAR TOWED HOME, LATE TO WORK BECAUSE I GOT A RIDE IN. CALLED THE DEALERSHIP AND THEY WANTED TO CHARGE ME 6 TO 8 THOUSAND FOR A NEW ENGINE ONCE DIAGNOSED. MY CAR IS OUT OF WARRANTY. THERE ARE 79,000 MILES ON IT. I HAVE BEEN READING ARTICLES ABOUT THE SAME THING HAPPENING TO ME. THERE IS A RECALL FOR THE EXACT SAME ISSUES BUT FOR A 1.6L. MINE IS A 2.0. WHY ISN'T THE MANUFACTURER TAKING ANY INITIATIVE TO LOOK INTO MY SIZE ENGINE WHEN I'M HAVING THE SAME PROBLEMS. I DONT HAVE 6 TO 8 THOUSAND FOR THIS. PLEASE INVESTIGATE. PLEASE TELL ME I HAVE SOME SORT OF CHANCE OF GETTING ANYTHING FIXED AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243222August 12, 2019
ENGINE
2015 KIA SOUL WITH 2.0 NU MOTOR. GOT A CALL BACK FROM DEALERSHIP AND 1 1/4 QUART IS NORMAL CONSUMPTION ACCORDING TO KIA. FILED A COMPLAINT WITH BBB AND THE REPLY WAS THE TYPICAL FROM WHAT I HAVE SEEN. THEY WILL BE HAPPY TO TALK TOO ME. IT'S THE TYPICAL RUNAROUND AND I FEEL THEY ARE WAITING FOR NHTSA TO GIVE FINDINGS OF INVESTIGATION BEFORE THEY DO ANYTHING. FAST FORWARD. MY WIFE AND I PURCHASED A 2019 KIA OPTIMA EX. ONLY WITH THE HELP OF THIS WEBSITE FINE OUT THERE IS NOW AN INVESTIGATION INTO THE AIRBAGS WHICH WAS INTIMIDATED BEFORE THE PURCHASE OF THE VEHICLE. THE DEALERSHIP SHOULD LET THE OWNER KNOW OF THE INVESTIGATION AND LET THE CONSUMER DECIDE AFTER THAT. AT THIS POINT I WILL NEVER PURCHASE ANOTHER VEHICLE FROM KIA. THEY HAVE DECEPTIVE BUSINESS PRACTICES AND WARRANTY. THIS INCIDENT HAPPENED IN LATE JULY OR FIRST PART OF AUGUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243280August 12, 2019
TIRES
TL* THE CONTACT OWNS A 2017 KIA SOUL EQUIPPED WITH KUMHO SOLUS TIRES, SIZE: P205/65R16 (NA). THE CONTACT STATED THAT THERE WAS A LARGE BUBBLE ON THE FRONT DRIVER'S SIDE TIRE. THE CONTACT WAS CONCERNED THAT THE TIRE COULD BLOW OUT. THE VEHICLE WAS DRIVEN SLOWLY TO CAR PROS KIA (18835 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (714) 274-4632) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS COMMON; HOWEVER, THEY DID NOT WANT TO REPAIR THE TIRE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE DOT NUMBER AND VIN WERE UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243335August 12, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THIS IS INVOLVING RECALL SC176 AND OTHER CONCERNS. CAR LOSES FORCE WHILE ACCELERATING THAT HAS HAPPEN 2-3 TIMES. AS WELL AS RATTLING NOISE UNDER CAR. ALSO, HEADLIGHTS ARE FLICKERING AND TURN OFF COMPLETELY. CAR HAS LEFT ME STRANDED ONCE THINKING IT WAS THE BATTERY, I BOUGHT NEW BATTERY AND STILL IT INDICATES THAT NEW BATTERY IS LOW 9VOLTS. ALL THIS WHILE DRIVING ON CITY STREETS. I HAVE NOTHING TO SHOW AS EVIDENCE. BUT I WILL TAKE PICTURES AS THE LIGHTS START TO FLICKER AGAIN. I HAVE TAKEN THE CAR TO KIA TO HAVE A RECALL PERFORMED WHICH THEY SAID THEY DID BUT CAR IS STILL NOT RESPONDING AS IT SHOULD. OIL CHANGE WAS DONE ACCORDING TO THE TECH. AND A DIAGNOSE WAS ALSO PREFORMED AND SAID NOTHING IS WRONG YET MY CAR KEEPS FLICKERING LIGHTS, RATTLING NOISE AT TIMES, SLOWING DOWN. BUT NOTHING IS WRONG. OH AND THE BATTERY IS STILL CAUSING ME PROBLEMS BECAUSE ITS NOT GETTING THE SUPPORT FROM THE ALTERNATOR BECAUSE ITS STILL LOW INDICATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243373August 12, 2019
TIRES, TIRES:SIDEWALL
MY COMPLAINT ODI # IS 11243280. REGARDING KUMHO TIRES SAFETY AND BUBBLE IN THE SIDEWALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243052August 11, 2019
ENGINE
ON 10/22/2018, WHILE DRIVING MY 2014 KIA 2.0L GID SOUL, AT OR UNDER 60 MPH ON A PAVED HIGHWAY, MOVING IN A STRAIGHT LINE, I HEARD A CLUNK AND THE ENGINE DIED AT 128,048 MILES. THIS VEHICLE WAS PURCHASED NEW. ALL MAINTENANCE WAS CONDUCTED AT ONLY 2 KIA DEALERSHIPS WHILE UNDER WARRANTY. THE VEHICLE WAS TOWED TO THE PRIMARY DEALERSHIP BUT HAD TO TOWED TO STORAGE SEVERAL DAYS UNTIL I RETURNED . IT WAS SUBSEQUENTLY TOWED BACK TO THE DEALERSHIP- NOW UNDER NEW OWNERSHIP. I REQUESTED A DIAGNOSIS OF THE ENGINE FAILURE BUT IT WAS NOT DONE, REASON UNKNOWN, SO I ORDERED AN ENGINE REPLACEMENT. THE VEHICLE WAS IN THE SHOP APRIL 10 TO JUNE 25, 2019, AT WHICH TIME I TURNED IN MY RENTAL CAR AND PAID FOR THE ENGINE- AGAIN, NOT RECEIVING A REPORT AS TO WHY THE ENGINE FAILED IN A CATASTROPHIC MANNER. BETWEEN 5/22/2019 AND 7/30/2019, I ATTEMPTED TO COMMUNICATE WITH KIA USA BY PHONE AND EMAILS TO CONSUMER AFFAIRS. ON 7/30/2019, DURING A PHONE CONVERSATION, REPRESENTATIVE BRANDON OFFERED A REIMBURSEMENT OF $750 FOR RENTAL AND TOWING FEES IN LIEU OF DISCUSSING SOMETHING REASONABLE TO THE COSTS TOTALING $8,193.43. HE WAS TO CALL ME BACK ON OR ABOUT 8/02/2019 BUT HAS NOT. TODAY, 8/10/2019, I WENT TO ADD A MESSAGE TO (KIA) CASE NUMBER 13186735, ONLY TO LEARN THAT "THIS CASE HAS ALREADY BEEN CLOSED..." I BELIEVE THAT KIA IS ATTEMPTING TO AVID REIMBURSING ME FOR A LOSS NOT MY FAULT. RECORDS AND CORRESPONDENCE ARE AVAILABLE. (-END-)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243013August 10, 2019
ELECTRICAL SYSTEM, STEERING
STEERING WHEEL MAKES A LOUD POPPING NOISE IT IS GETTING WORSE BY THE DAY. THE LIGHTS FLICKER WHEN TURNED ON INSIDE AND OUTSIDE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243018August 10, 2019
ENGINE
I TOOK THE CAR TO THE KIA DEALERSHIP FOR RECALL NUMBER 19V120 THEY DID AN EUC UPGRADE IN JUNE 2019. AFTER THAT THE CAR DEVELOPED KNOCKING NOISE FROM ENGINE AND STARTED CONSUMING MORE OIL THEN PREVIOUSLY 1 QT. PER 700 MILES. ON AUGUST 9, 2019 THE CAR SUDDENLY LOST POWER BARELY MAKING IT UP THE HILL AT A STOP IDLE WAS ROUGH ENOUGH TO SHAKE THE CAR. THE CAR WAS DIAGNOSED NEED NEW ENGINE OIL ON SPARK PLUG 3&4 COMPRESSION ON 3&4 AT 90 AND 70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242725August 9, 2019
EXTERIOR LIGHTING
REPLACED A HEADLIGHT AND WITHIN 15 MIN. THE BULB BLEW OUT. WHEN I CHECKED THE BULB THE CONNECTOR PART WAS HOT AND A LITTLE MELTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242806August 9, 2019
ENGINE
I HAVE ALWAYS TAKEN EXCELLENT SERVICE CARE OF MY KIA SOUL, NOW IT HAS ABOUT 72K MILES ON IT. I WAS DRIVING AND HEARD SOME KNOCKING NOISES, A WHOOSHING SOUND, AND THE ENGINE WARNING LIGHT CAME ON. I PULLED OVER AND CHECKED THE OIL, AND IT WAS ABOUT 2.5 QUARTS LOW WITH NO APPARENT LEAKS. I HAD THE CAR TOWED TO OUR INDEPENDENT MECHANIC. HE INSPECTED THE CAR FOR REPAIR NEEDS AND SERVICE ESTIMATE. FOUND THE VEHICLE HAD DROPPED A VALVE, HAD A BROKEN PISTON, AND A ROD BEARING WAS SPRUNG ON THE CRANKSHAFT. HE IS GOING TO TRY TO REPAIR, BUT STATED IF HE COULDN'T REPAIR THEN WE WOULD NEED A NEW ENGINE. HE STATED HE HAD CHECKED WITH KIA, AND THEY WERE NO LONGER MAKING ENGINES FOR THIS PARTICULAR YEAR/MODEL, SO WE'D HAVE TO FIND A USED MOTOR. OF COURSE, I'M UPSET BECAUSE THERE DOES NOT SEEM TO BE ANY CAUSE AS TO THIS FAILURE. I DID SOME ONLINE SEARCHING AND FOUND RECALL SC176 WHICH STATED THAT THE ENGINES INVOLVED WITH THIS RECALL MAY EXPERIENCE INTERNAL DAMAGE TO THE PISTONS AND CONNECTING RODS DUE TO A CONCERN WITH EXHAUST TEMPERATURES. IF SO, THAT WOULD EXPLAIN THE OIL LOSS/BURN. HOWEVER, MY CAR VIN IS NOT BEING INCLUDED IN THIS RECALL. AGAIN, I'M VERY UNHAPPY BECAUSE, UNTIL THIS HAPPENED, I'VE NOT HAD ANY PROBLEMS WITH THE CAR. IF I HAD DRIVEN THE CAR ANY MORE, IT COULD HAVE CAUGHT ON FIRE OR STALLED OUT, OR BOTH, AND I COULD HAVE BEEN IN AN ACCIDENT. WOULD SOMEONE PLEASE LOOK IN TO THIS? I THINK THE RECALL SC176 NEEDS TO BE EXPANDED TO INCLUDE 2015 KIA SOUL + WITH THIS ENGINE. THANKS IN ADVANCE FOR GETTING BACK IN TOUCH WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242839August 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED AND THERE WAS A STRANGE, HOT ODOR EMITTING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO KIA OF PUYALLUP (111 VALLEY AVE NE, PUYALLUP, WA 98372, 833-217-6008) WHERE IT WAS DIAGNOSED THAT THERE WAS A BLOWN ROD AND METAL DEBRIS WITHIN THE ENGINE. THE VEHICLE WAS NOT REPAIRED AT THE TIME. ON APRIL 12, 2019, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE), WHICH LISTED THE FAILURES THE VEHICLE WAS EXPERIENCING. THE VEHICLE WAS TAKEN TO CARS PROS KIA TACOMA (7230 TACOMA WAY, TACOMA, WA 98409, 877-879-7067) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND ENGINE WERE DAMAGED. THE DEALER ALSO DETERMINED THAT THE VEHICLE REQUIRED A CATALYTIC OVERHEATING PROTECTION ENGINE CONTROL UNIT LOGIC UPDATE. THE CATALYTIC CONVERTER WAS REPLACED, BUT NOT THE ENGINE. THE CONTACT STATED THAT A KNOCKING SOUND WAS COMING FROM THE ENGINE COMPARTMENT. THE MANUFACTURER PROVIDED CASE NUMBER: 13184439 AND A WRITTEN NOTIFICATION OF THE REMEDY, WHICH STATED THAT THE CATALYTIC CONVERTER AND/OR THE ENGINE NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242840August 9, 2019
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TAKATA RECALL MY AIRBAGS NEVER DEPLOYED, THE BRAKES NEVER TOOK EFFECT TO MAKE ME SLIDE SKID OR STOP. SEATBEAT NEVER HELD ME BACK FROM SLAMMING INTO STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11242864August 9, 2019
ENGINE
I RECEIVED A RECALL LETTER IN THE MAIL REGARDING THE CATALYTIC CONVERTER. THE REC ALL INDICATED THAT IF YOU HEAR A KNOCKING IN THE ENGINE THE NEEDED TO CHECK ENGINE TO SEE IF IT WAS DAMAGED DUE TO THE CATALYTIC CONVERTER. I TOOK VEHICLE TO 2 KIA DEALERSHIPS AND BOTH REFUSED TO LOOK AT ENGINE BUT ACKNOWLEDGED THAT IT WAS MAKING KNOCKING NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242856August 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS BURNING AN EXCESSIVE AMOUNT OF OIL. THE CONTACT CHECKED THE OIL AND NOTICED THAT THE DIPSTICK WAS DRY; HOWEVER, THE OIL WAS DARK AFTER IT WAS CHANGED. IN ADDITION, THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 VESTAL RD D, VESTAL, NY 13850, (607) 584-5354) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED. IT WAS DETERMINED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL, BUT THERE WERE NO VISIBLE LEAKS. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241504August 8, 2019
ENGINE
2015 KIA SOUL. CONSUMER WRITES IN REGARDS TO ISSUE WITHIN THE ENGINE COMPARTMENT WHICH RESULTED IN A VEHICLE FIRE. *LD THE CONSUMER STATED THE VEHICLE SAT UNTOUCHED, ON THE DEALERSHIPS PARKING LOT, AWAITING ENGINE REPLACEMENT FOR 2 DAYS WHEN IT SUDDENLY ERUPTED IN FLAMES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242501August 8, 2019
ENGINE
MY 2012 KIA SOUL'S ENGINE STARTED ON FIRE WITH NO WARNING WHILE MY 19 YEAR OLD WAS DRIVING HOME ONLY TWO MILES ON A 35 MPH ROAD! THE FLAMES WHERE SO HOT BUT LUCKILY WE LIVE BY A FIRE DEPARTMENT WHICH WAS THERE WITHIN MINUTES AND PUT IT OUT. WAITING ON KIA TO MAKE RIGHT!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11242620August 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING INSPECTED, THE CONTACT WAS INFORMED THAT SMOKE WAS COMING FROM THE EXHAUST PIPE DUE TO AN OVERFLOW OF OIL. THE CONTACT ALSO FOUND AN OIL LEAK NEAR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 74,312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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