Kia Soul Complaints

5,626 consumer complaints on file.

#11252991September 3, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. -HEAD LAMP (LOW BEAM ) WENT OUT WHILE DRIVING. -THE SWITCH HAD TO BE TURNED OFF/ON TO RESET -ELECTRICAL, LIGHTING TL-THE CONTACT STATED THAT WHILE ATTEMPTING A TURN TRAVELING APPROXIMATELY 20 MPH THE LOW BEAM HEAD LIGHTS WENT OUT, AFTER TURNING THE SWITCH ON/OFF THEY CAME BACK. THE FAILURE OCCURRED THREE OTHER TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252985September 3, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
AS I DROVE HOME I HEARD AN UNUSUAL SOUND COMING FROM MY ENGINE. THE OIL PRESSURE LIGHT BEGAN TO FLICKER ON AND OFF. ONCE HOME I CHECKED MY OIL LEVEL AND I HAD NO OIL SHOWING ON THE DIP STICK. I FILLED THE OIL RESERVOIR WITH THE CORRECT OIL TYPE BUT NOW THE INDICATOR LIGHT WAS SOLID AND NO LONGER FLASHING. DRIVING HOME A FEW MILES AFTER GETTING OIL MY VEHICLE WOULD NOT ACCELERATE AND I ALMOST LOST CONTROL OF STEERING TWICE. NO SMOKE WAS COMING FROM THE ENGINE BUT MY VEHICLE IS NOT SAFE TO DRIVE. I CONTACTED KIA CUSTOMER SERVICE WITH CONCERNS ABOUT THE CURRENT RECALL ON THE KIA SOUL BUT WAS TOLD THERE IS NO RECALL ON MY PARTICULAR MODEL. USUALLY I AM NOTIFIED IF MY VEHICLE IS AFFECTED BY POSSIBLE RECALLS AND THEY ARE FIXED RIGHT AWAY. I WAS NEVER NOTIFIED ABOUT THIS RECALL AND NOW MY VEHICLE MAY HAVE POSSIBLE DAMAGE BECAUSE OF IT. MY CONCERN IS THAT I WASN'T NOTIFIED AND REPAIRS MIGHT NOT BE COVERED BY KIA. I RAN MY VIN NUMBER NUMEROUS TIMES AND NOTHING CAME UP FOR A RECALL. I RESEARCHED POSSIBLE SYMPTOMS OF WHAT COULD CAUSE WHAT I EXPERIENCED. I WAS SURPRISED TO LEARN THAT POSSIBLE DAMAGE CAUSED BY THE CATALYTIC CONVERTER COULD BE WHAT HAPPENED TO MY VEHICLE. THE FOLLOWING ISSUES WERE LOSS OF ACCELERATION, LOSS OF OIL, LOSS OF CONTROL IN STEERING. THANKFULLY NO ENGINE FIRE THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252738September 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS FLICKER ON AND OFF WHEN USING TURN SIGNAL, SOMETIMES WHILE JUST DRIVING. SOMETIMES THEY TURN COMPLETELY OFF AND DON'T TURN BACK ON UNLESS I FLIP BETWEEN AUTO/MANUAL. THIS HAS BEEN HAPPENING FOR A FEW MONTHS NOW AND IS GETTING WORSE. THIS IS INCREDIBLY DANGEROUS AND I AM WORRIED FOR MY SAFETY IF I CAN'T GET THEM TO TURN BACK ON. I WORK AT NIGHT AND ABSOLUTELY NEED MY LIGHTS TO WORK. I DRIVE MAIN ROADS AND BACK ROADS AND ON THE BACK ROADS WHEN THEY GO OUT I CAN'T SEE ANYTHING. UNTIL I GET THIS SORTED OUT I'VE RESORTED TO NOT USING MY TURN SIGNALS AT NIGHT, WHICH IS DANGEROUS IN ITSELF/ILLEGAL AND THERE'S ALSO THE FACT THAT THEY TURN OFF/FLICKER OCCASIONALLY WHILE NOT USING THE TURN SIGNAL. THOUGH THAT SEEMS TO BE THE MOST COMMON TRIGGER. I HAVE NO IDEA WHAT IS CAUSING THIS BUT IT SEEMS TO BE EXTREMELY COMMON IN 2014 KIA SOULS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252745September 2, 2019
ENGINE
MY VEHICLE IS HAVING IDENTICAL ISSUES TO NHTSA CAMPAIGN NUMBER: 19V120000 WHICH LED TO RECALL SC176 BY KIA WHICH ONLY COVERS THE 1.6L MODELS, NOT THE 2.0L WHICH IS THE VEHICLE I DRIVE. WE ARE EXPERIENCING A LOSS OF POWER WHILE DRIVING IN ALL CONDITIONS (HIGHWAY, CITY STREETS, ETC.) AND GEARS NOT SHIFTING AT THE RIGHT TIMES (SUCH AS WHEN TRAVELING UPHILL AT HIGHWAY SPEEDS IT WILL DOWNSHIFT FROM 6TH TO 3RD LEADING TO THE RPM'S SPIKING INTO THE 5,000 RANGE AND THE TEMPERATURE GAUGE WILL BEGIN TO CLIMB OR WHEN TAKING OFF FROM A START IT WILL QUICKLY MOVE FROM 1ST TO 2ND TO 3RD GEAR WHILE THE VEHICLE MOVES VERY SLOWLY BEFORE PROVIDING THE EXPECTED MOVEMENT [THIS BEING WITH A LIGHT PRESS OF THE PEDAL])) AS WELL AS A LOSS OF OIL THAT MY MECHANIC HAS BEEN UNABLE TO LOCATE THE SOURCE OF. FROM MY RESEARCH INTO THIS ISSUE THESE SYMPTOMS LINE UP WITH WHAT THE AFFECTED VEHICLES EXPERIENCED BEFORE THEY WERE RECALLED. THE LOSS OF POWER AND SHIFTING DIFFICULTIES WERE FIRST NOTICED ON 9/1/19, WHILE THE DROP IN OIL LEVEL WAS FIRST FOUND ON 6/16/19 WHERE IT HAS BEEN MONITORED CLOSELY SINCE AND A LEAK WAS LOOKED FOR BUT NOT ABLE TO BE FOUND DURING TWO SEPARATE OIL CHANGES SINCE THEN. I WANTED TO SEE IF THIS CASE COULD BE LOOKED INTO AGAIN TO SEE IF THE SCOPE OF THE RECALL DID NOT COVER ALL VEHICLES POTENTIALLY AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252703September 1, 2019
ENGINE
TAKATA RECALL THE VEHICLE WILL BE STATIONARY AND MOBILE WHILE STATIONARY THE VEHICLE WILL INCH FORWARD THEN JERK FORWARD AND WHILE I'M GOING SLOW IS WILL KEEP JERKING FORWARD. IT HAPPENS ON ANY ROAD WHETHER IT BE THE HIGHWAY OR A TOWN STREET. AFTER I GET GAS AND TRY TO TURN THE CAR BACK ON IT WON'T START BUT THE CAR WILL TURN ON AND WHEN THAT HAPPENS ALL THE WARNING LIGHTS TURN ON UNTIL I TURN THE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252638September 1, 2019
ENGINE
I CURRENTLY AM ON MY FOURTH CATALYTIC CONVERTER. MY CAR HAS 240000 MILES AND MY DEALER INFORMED ME THEY WERE TO ONLY UPDATE A PROGRAM AND REPLACE THE CONVERTER. I LET THEM KNOW ABOUT THE ENGINE NOISE AND THEY REPLACED THE CONVERTER AND IT WAS MAKING THE SAME NOISE AT 80000 MILES WHEN THEY REPLACED IT THE FIRST TIME.EVEN AFTER I LEFT THE DEALER AT THE FIRST REPLACEMENT I HAD TO RETURN THE NEXT DAY AFTER PICKING MY CAR UP FROM MORGAN AUTO GROUP. THIS RECALL HAS PERMANENTLY DAMAGED MY CAR I WAS LEAD TO BELIEVE I JUST NEEDED THE CONVERTER REPLACED AGAIN AND AGAIN. FINALLY WHEN I RECEIVED THE RECALL LETTER I WAS CONVINCED MY CAR WOULD FINALLY BE REPAIRED PROPERLY. IT WAS STATED IN THE LETTER MY ENGINE WOULD BE REPLACED IF NEED BE. THE DEALER REPEATEDLY EXPLAINED THEY WERE TO COMPLETE THE SYSTEM UPGRADE AND REPLACE THE CONVERTER AND NOTHING MORE. EVEN AFTER I HAD A DIAGNOSTIC TEST DONE THEY COULD ONLY TELL ME I HAD TO REPLACE MY FUEL INJECTORS AT A PRICE OF 1200.00 SO I HAD THEM REPLACED AND STILL MY ENGINE RUNS AS DESCRIBED IN THE RECALL WITH DAMAGE TO THE PISTONS OR ANOTHER ISSUE. I AM HOPING TO HAVE THIS ISSUE RESOLVED AS I AND MY FAMILY RELY ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252542August 31, 2019
ENGINE
JULY 212019 WHILE DRIVING...HEARD A TICKING/,PINGING SOUND PULLED OVER. OIL DRY IN ENGINE. OIL CHANGE EVERY 3.000 MILES...RECORDS TO PROVE...FILLED OIL THEN ENGINE FAILED ON HIGHWAY. CONTACTED KIA CASE #13292943 . IMMEDIATELY ASSIGNED CASE MANAGER CHARLES. UPON RETURNING MY CALLS TOLD NOT COVERED AS POWERTRAIN WARRANTY OVER.SHORT BLOCK NEEDS REPLACING. ALSO TIMING CHAIN AND PUMP PER RECOMMENDATION BY MY MECHANIC BECAUSE OF DAMAGE TO ENGINE AND POSSIBILITY OF CHAIN STRETCHING.. KIA OLD SAYBROOK CT REPLACING BLOCK. 145,000 MILES..NOT TOLD WHERE REPLACED SHORT BLOCK HAS COME FROM.DEARLERSHIP SAID JUST "FROM KIA" . EXCELLENT MAINTAINENCE RECORD. COPIES IS ALL OIL CHANGES. TOLD NO WAY OF INDICATION OF THIS TO HAPPEN. LABOR IS BEING CHARGED..$1,500.00 READ MANY ISSUES WITH 2014 KIA SOUL BUT NOT RECALLED AND SHOULD BE AT NO COST TO CONSUMER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252553August 31, 2019
STEERING
I TOOK IN BECAUSE STEERING TO RIGHT, THERE IS A CLUCKING NOISE COMING FROM STEERING WHEEL, MY MECHANIC CHECKED ON FOUND NOTHING STATED WAS A DEALER RECALL BUT THERE IS ONE FOR KIA 2012 SOUL HOWEVER MANY COMPLAINTS ABOUT IT. THERE IS A RECALL ON OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252458August 30, 2019
ENGINE
MY DAUGHTER WAS DRIVING MY 2013 KIA SOUL, 2.0 ENGINE, ON THE INTERSTATE WHEN THE CAR HAD A SUDDEN LOSE OF POWER. WITHIN A MINUTE OR SO THERE WAS A LOUD POP AND SMOKE ROLLING OUT BEHIND. AFTER BEING TOWED AND INSPECTED WE SEE THAT THE OIL MID PAN FAILED. THERE IS A LARGE CRACK IN THE CAST ALUMINUM JUST BEHIND THE OIL FILTER. I WAS TOLD THIS MUCH BACK PRESSURE IN THE ENGINE PROBABLY MEANS A CLOGGED OR FAULTY CATALYTIC CONVERTER. I HAVE NOTICED A LOT OF SIMILAR COMPLAINTS FROM OTHER KIA OWNERS. CALLED KIA AND WAS TOLD THIS IN NOT COVERED BY ANY WARRANTY OR RECALL. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252245August 29, 2019
VEHICLE SPEED CONTROL
NO DESPEGA MAS DE 50 MILLAS POR HORA Y NO REBULUCIONA MUY VIEN SE SIENTE MUY FORSADO. TENGO 3 DIAS QUE NO LO MUEBO YA ME AL DILER Y ELLOS DICE QUE LA GARANTIA YA SE ACABO CON ELLOS. QUE TAMARA ALA COMPANIA QUE LOS ASE POR QUE ES DEFECTOR DE FABRICA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252298August 29, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND WOULD NOT EXCEED 40 MPH. THE VEHICLE WAS TAKEN TO MORITZ KIA FORT WORTH (8501 WEST FWY, FORT WORTH, TX 76116, (817) 502-9181) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252303August 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS USING AN EXCESSIVE AMOUNT OF OIL AND THERE WAS AN ABNORMAL KNOCKING AND TAPPING NOISE COMING FROM THE VEHICLE. THE VEHICLE LOST A QUART OF OIL AND ADDITIONAL OIL WAS ADDED. IN ADDITION, THE CHECK ENGINE AND LOW OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HANSON KIA (2300 CARRIAGE LOOP SW, OLYMPIA, WA 98502, (360) 943-2120) AND AN OIL CONSUMPTION TEST WAS PERFORMED. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 79,000. *TR CONSUMER STATED I CONTINUED WITH MY OIL CONSUMPTION TESTS AND I WAS USING 1/2 QUART OF OIL EVERY 500 MILES. KIA FINALLY AGREED TO TAKE THE NEXT STEP IN FIXING THE PROBLEM. THEY ARE REPLACING MY ENGINE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251964August 28, 2019
ENGINE
DRIVING ON A CITY STREET AT ABOUT 35 MPH, THE ENGINE BEGAN RAPPING WITH NO OIL LIGHT WARNING. STOPPED THE CAR, THE OIL LIGHT FINALLY WENT ON, NO OIL WAS LEAKING, BUT CHECKING THE OIL LEVEL REVEALED THERE WAS NO OIL IN THE ENGINE. THE ENGINE IS A TOTAL LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251966August 28, 2019
ENGINE
I BOUGHT MY 2015 KIA SOUL + BRAND NEW. I DID ALL MY OWN SERVICE WORK AND KEPT UP WITH MAINTENANCE AS REQUIRED. AT AROUND 100K THE MOTOR STARTED USING ABOUT 1 QUART OF OIL EVERY 1,000 MILES. AT 122K, WHILE DRIVING AT 40MPH ON A HIGHWAY THE ENGINE BECAME VERY LOUD AND AND AS I DECELERATED, THE OIL LIGHT FLICKERED ON. I SHUT IT OFF AND CALLED A TOW TRUCK. THE OIL LEVEL WAS LESS THAN A QUART LOW AT THAT POINT. WE CHECKED CODES AND THEY WERE CAM AND CRANK SENSORS OUT OF ALIGNMENT. WE PULLED THE VALVE COVER AND FOUND A VERY LOOSE CHAIN. TO BE SAFE WE ALSO PULLED THE HEAD. NUMBER 3 CYLINDER PISTON WAS LOOSE. THE ROD BEARING WAS DESTROYED (MELTED RIGHT TO THE CRANK), ALL OTHER BEARING LOOKED VERY GOOD, WITH LITTLE WEAR. CALLED KIA AND WAS TOLD IT WAS OUT OF WARRANTY. SPENT OVER $3,000 FOR A NEW SHORT BLOCK WITH NO HELP FROM KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246637August 27, 2019
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE HEADLIGHT WENT OUT. THE VEHICLE WAS TAKEN TO FRED BEANS KIA OF LANGHORNE (1801 LINCOLN HWY, LANGHORNE, PA 19047, (855) 998-2259) WHERE THE CONTACT WAS INFORMED THAT THE CONNECTOR WAS BURNT AND THE FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246650August 27, 2019
ENGINE
2015 KIA SOUL 2.0 L ENGINE. ENGINE FAILURE AT 83,000 MILES. DRIVING HOME FROM WORK THE ENGINE STARTED TICKING, WITHIN 1 MILE IT STARTED KNOCKING. I WENT TO PULL OVER IN A SAFE SPOT OFF OF THE ROAD. BEFORE I COULD PULL OFF THE ROAD THE ENGINE STALLED. I PUT THE VEHICLE IN NEUTRAL AND COASTED OFF OF THE ROAD. IT WOULD NOT RESTART AS THE ENGINE WAS SEIZED. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP IN LONGVIEW TEXAS - PELTIER KIA. THE VEHICLE HAS BEEN WELL MAINTAINED WITH ALL SERVICE AND OIL CHANGES PERFORMED AT MANUFACTURER SPECIFIED INTERVALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251829August 27, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 55 MPH, THE CONTACT WAS ALERTED THAT THE FRONT DRIVER'S SIDE HEADLIGHT WAS OFF. THE CONTACT'S FRIEND CHANGED THE LIGHT BULB AND NOTICED MELTING IN THE AREA. THE VEHICLE WAS TAKEN TO JONES JUNCTION (LOCATED AT 1508 BELAIR RD #2000, BEL AIR, MD 21014, (410) 879-6400) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S SIDE LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,282.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251867August 27, 2019
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT THE HEADLIGHTS AND INSIDE PANEL LIGHTS FLICKERED OFF AND ON. AT ONE POINT ON A RURAL ROAD THE HEADLIGHTS WENT COMPLETELY OFF FOR A FEW SECONDS I COULD NOT SEE THE ROAD! THIS IS VERY DANGEROUS AND IS A SAFETY ISSUE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251884August 27, 2019
ENGINE
PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROPERLY TENSION THE TIMING CHAIN. TOWED VEHICLE TO KIA DEALERSHIP AND THEY CONFIRMED ENGINE NEEDED TO BE REPLACED. WE DROVE THE CAR REGULARLY FOR 100,000 MI WITH NO MECHANICAL PROBLEMS AT ALL, MAINTAINED IT FAITHFULLY, AND IT FAILED INSTANTANEOUSLY. THAT INDICATES A DESIGN FLAW. IF I HAD BEEN TRAVELING IN TRAFFIC, THE SUDDEN LOSS OF POWER COULD HAVE BEEN INJURIOUS OR FATAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246299August 25, 2019
ENGINE
2014 KIA SOUL 2.0L GDI NU. 34,000 MILES. DRIVING HOME FROM WORK AND NOTICED A SLIGHT TICKING SOUND FROM ENGINE. SOUND WAS GETTING LOUDER AND ENGINE LIGHT CAME ON AND OIL LIGHT WAS FLASHING. STOPPED CAR CHECKED OIL - WAS VERY LOW. CAR TOWED TO KIA. DIAGNOSIS - METAL IN OIL. ENGINE CONDEMNED. BROUGH CAR HOME. REMOVED OIL PAIN - 1 BEARING WAS SPUN. REPLACED BEARINGS/OIL PAN/OIL FILTER - SAME THING HAPPENED AGAIN DUE TO SOMETHING RESTRICTING OIL FLOW I SUSPECT. 5 MONTHS OUT OF WARRANTY SECOND OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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