Kia Soul Complaints

5,626 consumer complaints on file.

#11233797July 22, 2019
EXTERIOR LIGHTING
THE HOUSING UNIT FOR THE LEFT HEADLIGHT MELTED CAUSING THE HEADLIGHT NOT TO FUNCTION. THE LIGHT IS NOT BURNT OUT. THE LIGHT IN THE HOUSING IS THE ORIGINAL FACTORY LIGHT. THE KIA DEALERSHIP WILL NOT RECOGNIZE THIS AS EQUIPMENT MALFUNCTION. TH DEALERSHIP STATED THERE HAS ONLY BEEN A RECALL ON THE SORENTO MODEL FOR THAT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233877July 22, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT ABOUT 65 MPH, THE VEHICLE CRASHED INTO THE REAR PASSENGER'S BUMPER OF THE VEHICLE IN FRONT WHICH STOPPED ABRUPTLY. NONE OF THE AIR BAGS DEPLOYED. THERE WAS NO WARNING. THE CONTACT SUSTAINED INJURY FROM THE SEAT BELT STRAP ON THE LEFT SHOULDER. THE CONTACT WENT TO AN URGENT CARE THE NEXT DAY. THERE WAS NO POLICE REPORT. THE CONTACT STATED THAT ONE PASSENGER IN THE OTHER VEHICLE SUFFERED A WHIPLASH. THERE WAS NO FURTHER DETAIL ON THE INDIVIDUAL. THE VEHICLE WAS TOTALED AND WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11233947July 22, 2019
UNKNOWN OR OTHER
MY KIA SOUL WAS SOLD TO ME WITHOUT ALERTING ME TO A SAFETY RECALL. A MANAGER AT MY LOCAL DEALERSHIP SAID THEY'VE KNOWN ABOUT THE RECALL FOR "SOME TIME" NOW. THEY CAN'T GET MY CAR IN TO BE SERVICED AND WILL NOT PROVIDE A LOANER. ALTHOUGH NHTSA WARNS THE SPECIFIC HARM TO THE CATALYTIC CONVERTER, ENGINE, PISTONS AND POSSIBLY HARM TO MYSELF AND OTHERS I HAVE BEEN TOLD TO CONTINUE DRIVING IT. I DO NOT WANT TO DRIVE IT BECAUSE OF THE WARNING AND THEY CONTINUE TELLING ME TO JUST DRIVE IT UNTIL THEY CAN GET IT IN. I FEEL LIKE THIS DEALERSHIP IS NOT CONCERNED WITH SAFETY OF MYSELF AND ANYONE ELSE WHO MAY BE IN THE CAR. NHTSA HAS SAID ON THEIR WEBSITE THAT KIA NOTIFIED "THEM" SO WHY AREN'T THEY HELPING THEIR CUSTOMERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234022July 22, 2019
ENGINE
WHILE MAKING A RIGHT TURN ONTO THE HIGHWAY, VEHICLE MADE AN INSANELY LOUD SCREECHING, METAL ON METAL NOISE FOLLOWED BY VIOLENT SHAKING. THE ENGINE LIGHT STARTED FLICKERING, AS WELL AS THE OIL LIGHT, THEN STARTED TO STALL OUT. WHILE PULLING OVER, CAR CONTINUED TO MAKE GRINDING AND CLUNKING NOISE COMING FROM WHAT SOUNDED LIKE THE ENGINE. ATTEMPTED TO RESTART THE CAR, LOUD CLUNKING AND GRINDING NOISE. CHECKED THE OIL DIPSTICK- METAL SHARDS AND SHAVINGS ON DIPSTICK. TOOK TO COURTESY KIA BRANDON. WHO CONFIRMED ENGINE REQUIRED A REBUILD OR REPLACEMENT. I WAS TOLD THAT THIS WAS NOT COVERED BY RECENT RECALL OF ...ALL KIA SOUL'S WITH 1.6LT ENGINES MADE FROM JULY 8, 2011 THRU AUG 1, 2016 ARE BEING RECALLED..." FOR ENGINE PROBLEMS. I AM NOW UNEXPECTEDLY IMMOBILIZED WITH A $8K+ REPAIR FOR A REBUILT ENGINE WITH 67K+ MILES AS MY OPTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233085July 18, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT SEIZED AND WAS INOPERABLE. LEITH AUTO PARK KIA (LOCATED AT 5330 ROLESVILLE RD, WENDELL, NC 27591, (919) 200-0560) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233191July 18, 2019
ENGINE
WE RECEIVED A RECALL LETTER FROM KIA, RECALL NUMBER 19V120. THE MORITZ DEALERSHIP REPLACED THE COP ECU LOGIC. WITHIN LESS THAN TWO WEEKS THE CAR COMPLETELY STOPPED IN THE MIDDLE OF TRAFFIC AND WAS TOWED BACK TO THE DEALERSHIP. THE DEALERSHIP CALLED AND SAID WE NEED A NEW ENGINE, BUT HAVE REFUSED TO COVER IT UNDER RECALL 19V120. WHICH STATES THAT THE ENGINE MAY NEED TO BE REPLACED AT NO CHARGE TO THE CUSTOMER. THE KIA SOUL HAS BEEN TO THE DEALERSHIP BEFORE FOR JUST STOPPING IN THE ROAD. PUTTING MY DAUGHTERS IN DANGER EVERY TIME. ANY HELP I CAN GET GETTING THIS RESOLVED WITH KIA WOULD BE GREATLY APPRECIATED. I AM NOT SURE HOW MANY CUSTOMERS ARE NOT GETTING THIS RECALL HONORED, BUT KIA SHOULD WANT THEIR CUSTOMERS TO BE SAFE DRIVING THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233245July 18, 2019
FUEL/PROPULSION SYSTEM
65K MILES, 4 YEAR OLD CAR AND ONE DAY IT JUST QUIT WORKING AND HAD NO OIL AND THE ENGINE WENT BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232700July 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, A PISTON ROD DISCONNECTED AND PUNCTURED THE ENGINE. THE FAILURE CAUSED OIL TO LEAK AND THE ENGINE TO SMOKE DUE TO OIL LEAKING ONTO THE HOT EXHAUST COMPONENT. THE CONTACT WAS CONCERNED THAT THE ENGINE WOULD CATCH ON FIRE AND SHE QUICKLY PULLED THE VEHICLE OVER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT SHE PREVIOUSLY VISITED VISION KIA OF CANANDAIGUA (2445 ROCHESTER RD RTE 332, CANANDAIGUA, NY 14424, (585) 394-4542) WHERE THEY CHECKED THE ECU LOGIC IMPROVEMENT ONLY AND DID NOT CHECK THE CATALYTIC CONVERTER. THE DEALER STATED THAT THE CATALYTIC CONVERTER WAS NOT DAMAGED; HOWEVER, THE CONTACT STATED THAT THIS WAS NOT STATED AT ALL IN THE PAPERWORK FROM THE DEALER. THE CONTACT STATED THAT THE DAMAGE TO THE CONTACT'S VEHICLE MATCHED THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE DEALER QUOTED A REPAIR COST OF OVER $4,000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232709July 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE MADE A LOUD NOISE AND WOULD NOT ACCELERATE. THE CONTACT ALSO NOTICED BLACK SMOKE EMERGING FROM THE ENGINE COMPARTMENT ALONG WITH A STRONG BURNING ODOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS THEN TOWED TO KIA OF BEDFORD (18180 ROCKSIDE RD, BEDFORD, OH 44146) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW ENGINE; HOWEVER, NO CODES APPEARED FOR THE CATALYTIC CONVERTER. WHILE RESEARCHING THE FAILURE ONLINE, THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232831July 17, 2019
EXTERIOR LIGHTING
MY PROBLEM IS THAT THE BRAKE LIGHTS DO NOT GO OUT WHEN THE CAR IS OFF, AND THEY ARE CONSTANTLY ON WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232905July 17, 2019
ENGINE
ON THE 4TH OF JULY I WAS TRAVELING ON THE HIGHWAY AND MY CAR STARTED TO SLOW DOWN A LITTLE BIT DIDN'T THINK ANYTHING OF IT PUSHED DOWN ON THE GAS TO PICK SPEED BACK UP, GOT OFF OF MY EXIT, I CAME TO A FULL STOP WENT TO GO AND MY OIL LIGHT WAS FLASHING THE ENGINE HAD A HORRIBLE TICKING NOISE. I PULLED INTO THE PARKING LOT CHECKED MY OIL, I HAD NONE. I THEN GOT A RIDE TO THE STORE WE FILLED THE OIL BACK UP TURNED ON THE CAR AND THE ENGINE NOISE WAS EVEN LOUDER I THEN QUICKLY TURNED IT OFF. I LEFT THE CAR IN THE PARKING LOT OVER NIGHT GOT IT TOWED TO KIA OF DARTMOUTH WHERE THEY TOLD ME I HAD NO DAMAGE OR LEAKS BUT I NEEDED A NEW ENGINE $6,000 TO RE-PLACE SINCE I AM SECOND OWNER THE WARRANTY RUNS OUT AT 60,000 MILES AND I AM AT 69,295 THEY WON'T PAY FOR IT. TIRED TO GET ME INTO A NEW CAR BUT THEY COULDN'T SINCE I DON'T HAVE 6,000 FOR A NEW ENGINE AND I OWE $7,000 ON THE CAR. I HAD THE CAR TOWED TO A SAFE PLACE WHERE I NOW STILL HAVE TO PAY THE LOAN AND INSURANCE FOR IT TO SIT. I HAVE BEEN IN CONTACT WITH KIA CONSUMER THEY TOLD ME THEY WOULD GIVE ME AN ANSWER BY TUESDAY 7/16 NO ONE CALLED. I CALLED TODAY 7/17 THE WOMEN I SPOKE WITH SAID SHE TRIED TO FIND THE REP I SPOKE WITH BEFORE BUT COULDN'T SHE WOULD SEND HIM AN EMAIL TO CALL ME WHICH HE DID AND ALL HE SAID WAS THE TOWING COMPANY WOULDN'T GIVE HIM ANY INFORMATION I TOLD HIM I USED AT&T ROADSIDE IF THAT HELPS HE SAID YES HUNG UP ON ME AND HASN'T CALLED BACK. I HAVE KEPT UP WITH ALL MY OIL CHANGES AND ROUTINE MAINTENANCE AT QUIRK KIA IN BRAINTREE, HAVE ALL MY RECEIPTS TO PROVE IT. I EVEN HAD AN OIL CHANGE AND STICKER SCHEDULED FOR 7/11.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232550July 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO HESITATE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE MORE THAN 10 MPH. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE AND CHECK THE OIL. THE CONTACT WAS ABLE TO DRIVE HOME AT 30 MPH. THE VEHICLE WAS TAKEN TO FEDERICO KIA (LOCATED AT 1911 E EDWARDSVILLE RD, WOOD RIVER, IL 62095, (618) 216-8080) AND THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPAIRED BY AN INDEPENDENT MECHANIC. AFTER THE REPAIRS, THE CONTACT EXPERIENCED EXCESSIVE OIL USAGE IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232206July 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR HAS BEEN STALLING FOR THE LAST 6 MONTHS IT HAD A RECALL ON THE CATALYTIC CONVERTER DUE TO OVERHEATING, RESULTING IN ABNORMAL ENGINE CONBUSION AND DAMAGE TO THE ENGINE PISTONS. I HAVE TAKEN IT TO THE KIA SHOP FOR AN UPGRADE AND THAT DID NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231851July 15, 2019
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT TIME THE LIGHTS HAVE BEEN SHUTTING OFF FROM 5 ALL THE WAY UP TO 30 SECONDS AND THEN COMING BACK ON. WHILE DRIVING DOWN ANY GIVEN ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231964July 15, 2019
ENGINE
(MN) ENGINE THREW A ROD AT 80,000 MILES. I WAS TOLD BY A MECHANIC WHO PERFORMED A DIAGNOSTIC READING THAT THE KNOCK SENSOR (PO...26) WAS FAULTED AND THAT THERE WAS A RECALL FOR AN ENGINE ISSUE, THEREFORE I SHOULD LOOK INTO IT TO SEE IF THIS VEHICLE WAS INCLUDED. UPON READING ARTICLES AND COMPLAINTS THE EXACT ISSUE THAT HAPPENED WITH MY 2016 KIA SOUL IS WHAT IS DESCRIBED, HOWEVER, MY VIN # DOES NOT SEEM TO FALL WITHIN THE PRODUCTION OF THIS BUT I DON'T THINK THIS IS ACCURATE, THE ISSUE DEFINITELY SEEMS RELATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232050July 15, 2019
ENGINE
WENT TO GET AN OIL CHANGE AND WAS TOLD TO SEE A MECHANIC BECAUSE CAR SHOULD NOT HAVE LOST AS MUCH OIL AS IT HAD IN A SHORT AMOUNT OF TIME. ABOUT A WEEK LATER, ENGINE BEGAN TO SPUTTER, AND ENGINE LIGHT CAME ON AT A STOP LIGHT, CAR STOPPED AND WOULD NOT START AGAIN. HAD IT TOWED TO A MECHANIC WHO SAID THAT THE ENGINE WAS BLOWN, NOTHING ELSE WRONG WITH CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232115July 15, 2019
ENGINE
ENGINE BLEW WE TOOK IT TO AVON, IN KIA DEALER. THEY CHECKED IT OUT AND SAID IT WAS A BLOWN ENGINE. THE SHOP MANAGER ALSO INFORMED US THAT THIS YEAR HAD INFERIOR PARTS PUT IN IT. THAN THEY TOLD US IT WAS NOT COVERED UNDER ANY RECALL AND THAT OUR WARRANTY HAD EXPIRED. WE HAD CALL KIA CORP AND THEY HAD GIVEN US A CASE NUMBER THAN THEY TURNED AROUND AND SAID THEY WOULD NOT COVER IT EITHER. THE VEHICLE WAS ON A HIGHWAY WHEN THIS HAPPEN HEARD A LOT OF METAL ON METAL AND KNOCKING SOUND. HAD THE VEHICLE TOWED FROM THAT POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231546July 13, 2019
ELECTRICAL SYSTEM
ONE OR BOTH OF THE HEAD LIGHTS WILL ONLY INTERMITTENTLY WORK, WHILE DRIVING OR STATIONARY. WHILE DRIVING HEAD LIGHTS CAN FLICKER. MULTI FUNCTION SWITCH WAS CHANGED, THIS DID NOT SOLVE PROBLEM. APPEARS TO BE A PROBLEM WITH THE HEAD LAMP WIRING HARNESS, WHICH MELTS THE CONNECTOR. OTHERS ALSO HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231218July 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE ENGINE WAS IN THE PROCESS OF BEING REBUILT AT HER EXPENSE AFTER SHUTTING DOWN ON THE HIGHWAY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO COWBOY KIA (443 N INTERSTATE 45 S, CONROE, TX 77301, (936) 494-0600) WHERE IT WAS CONFIRMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE MANUFACTURER'S CONSUMER AFFAIRS OFFICE HAD NOT COMMUNICATED WITH THE DEALER. AS A RESULT, THE VEHICLE HAD NOT BEEN REPAIRED AND HAD BEEN AT THE DEALER SINCE THE END OF APRIL. THE DEALER PROVIDED A LOANER VEHICLE. THE CONTACT FELT THAT THE CONSUMER AFFAIRS OFFICE WAS IGNORING HER. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231257July 12, 2019
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT HEARD A KNOCKING SOUND COMING FROM THE STEERING KNUCKLES WHEN THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,851. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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