Kia Soul Complaints

5,626 consumer complaints on file.

#11390282January 27, 2021
ENGINE
HAVE BURNT 5 QUARTS OF OIL IN THE LAST 30 DAYS DURING NORMAL USE. OIL LIGHT HAS NEVER COME ON TO INDICATE LOW OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390326January 27, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A LOUD KNOCKING SOUND COMING FROM ENGINE. THE CONTACT HAD TO FULLY DEPRESS THE BRAKE PEDAL FOR THE VEHICLE TO SLOW DOWN. THE CONTACT PULLED THE VEHICLE TO SIDE OF THE ROADWAY. THE CONTACT BECAME AWARE OF FLUIDS LEAKING FROM UNDERNEATH THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A ROD GOING THRU THE ENGINE BLOCK. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) FOR WHICH THE VIN WAS INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390399January 27, 2021
ENGINE
I WAS DRIVING MY 2018 KIA SOUL WITH 89,000 MILES ON IT AND ENGINE MADE A RATTLE NOISE IMMEDIATELY FOLLOWED BY A LOUD CLUNK NOISE OUT OF THE BLUE. DRIVING APPROXIMATELY 50 MPH AND HAD BEEN DRIVING FOR ABOUT 20 MINUTES, AFTER THE NOISE THE ENGINE IMMEDIATELY DIES. I COAST INTO THE SHOULDER OF THE ROAD AND THE ENGINE IS LIGHTLY SMOKING AT THIS POINT. I HAD THE VEHICLE TOWED TO THE KIA DEALERSHIP WHERE THEY TELL ME THE ENGINE IS BLOWN AND NEEDS TO BE REPLACED, THE SHOP MANAGER ALSO STATES THAT THE 2018 KIA SOUL SHOULD HAVE AN ENGINE RECALL IN HIS OPINION BECAUSE HE STATED THAT THE ENGINE THE 2018 SOUL USES IS THE SAME ENGINE THAT IS IN OTHER KIA VEHICLES WITH RECALLS ON THEIR ENGINE. I HAVE RELIGIOUSLY PERFORMED ALL RECOMMENDED MAINTENANCE AND OIL CHANGES AT MANUFACTURES PRESCRIBED TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390411January 27, 2021
ENGINE
THE 2014 SOUL HAS LESS THAN 100K MILES ON IT, BUT WHEN MY DAUGHTER TRAVELED HOME, THANKSGIVING 2020, RIGHT AS SHE PULLED INTO OUR PARKING SPOT, BOTH THE CHECK ENGINE LIGHT AND OIL LIGHT CAME ON. SHE HAD JUST HAD THE SOFTWARE UPDATE TO MOVE THE CAR INTO LIMP HOME MODE IF THERE WAS ENGINE PROBLEMS, AND SURE ENOUGH, WHEN SHE WENT TO DRIVE THE CAR THE NEXT MORNING, THE CAR WAS IN LIMP HOME MODE. TOOK IT TO THE NEAREST KIA DEALERSHIP WHERE THEY INDICATED THAT THERE WAS KNOCKING NOISES COMING FROM THE ENGINE WITH A CODE P1326 AND THAT THE ENGINE LONG BLOCK NEEDED TO BE REPLACED. IT IS COMPLETELY UNDRIVEABLE. I HAVE BEEN WAITING TO FIND OUT IF HER ENGINE IS ONE THAT IS BEING RECALLED BY KIA BUT IF IT IS NOT IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390412January 27, 2021
ENGINE
DRIVING 70 ON INTERSTATE, SUDDEN TAPPING FROM ENGINE, PULLED INTO SERVICE STATION NO OIL IN VEHICLE, DESPITE BEING WELL MAINTAINED AND NO PRIOR ISSUES. HAD VEHICLE TOWED , AUTO SHOP SAID IT IS A VENT ROD CONNECTOR, KIA HAS A RECALL COMING LATE JANUARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390418January 27, 2021
ENGINE
I AM RECEIVING A P0420 ODBII CODE. I SEE THAT AN ISSUE WITH CATALYTIC CONVERTERS HAS BEEN REPORTED. THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389939January 26, 2021
ENGINE, POWER TRAIN
AT 88K MILES CAR BEGINS TO DRIVE SLUGGISH CAUSING A ACCELERATION ISSUE. YOU CAN ALSO HEAR A WHISTLING SOUND FROM THE ENGINE WITH A FAINT KNOCKING SOUND. TOOK THE VEHICLE IN FOR INSPECTION AND IT WAS SAID TO BE THE CATALYTIC CONVERTER AND OR TRANSMISSION. BOTH WERE CHANGED AND VEHICLE IS STILL DRIVING SLUGGISH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389941January 26, 2021
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE ACCELERATION DROPS OUT AT ANY GIVEN POINT IN TIME. IT IDLES ROUGH. THE CHECK ENGINE LIGHT GOES ON AND OFF REGARDLESS OF ISSUES OCCURRING. PEDAL TO THE FLOOR I CAN'T GET MORE THAN 1400 RPMS AND ABOUT 7 MPH. THE DEALERSHIP HAS HAD MY CAR SEVERAL TIMES UNABLE TO FIND AN ISSUE AND THE ENGINE HAS BEEN REPLACED SINCE IT BLEW UP A YEAR AND A HALF OR SO AGO. EVERYTHING I'VE READ SEEMS LIKE THE CATALYTIC CONVERTOR IS FAILING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389953January 26, 2021
ENGINE
WAS DRIVING ON A MAIN ROAD AND THE CAR JUST STOPPED. IT GAVE NO WARNINGS OR MADE NO NOTICES. IT JUST STOPPED WORKING. I HAD TO PUSH THE VEHICLE TO A SAFE AREA AND CALLED AAA TO COME AND TOW THE CAR TO MY HOME. MY HUSBAND WENT TO START IT AND SAID BATTERY WASN'T GOOD SO WE BOUGHT A NEW ONE, THEN HE STATES THE STARTER WAS BAD SO WE REPLACED IT, THEN WE FINALLY GOT IT TO START ONLY TO HEAR THE CAR MAKE A LOUD SLAPPING SOUND. THE CAR DOESN'T DRIVE AND THE ENGINE HAS FAILED. I AM THE SECOND OWNER SO THE WARRANTY JUST RAN OUT. I HAVE ONLY HAD THE CAR FOR 18 MONTHS. I HAVE TAKEN IT TO HAVE OIL CHANGES AND KEEP IT CLEAN. I HAVE TAKEN REALLY GREAT CARE FOR THE CAR AND I CAN'T UNDERSTAND WHY IT NEEDS A NEW ENGINE, WHEN IT'S A 2018 KIA. ENGINES SHOULD LAST A LONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389978January 26, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
FIRST, A COUPLE OF WEEKS AGO MY CHECK ENGINE LIGHT COMES ON AND MY ENGINE TEMPERATURE GAUGE STOPS WORKING PROPERLY. IT STARTS TAKING ABOUT 15 MINUTES FOR MY ENGINE TEMPERATURE GAUGE TO SHOW THE ENGINE IS WARMED UP. AFTER ABOUT TWO DAYS THE ENGINE LIGHT GOES OFF BY ITSELF. SO I FINALLY GET AN APPOINTMENT AT THE KIA DEALERSHIP TODAY. THEY SAY THEY NEED TO PUT AN UPDATED PROGRAM INTO MY KIA SOUL'S COMPUTER..THAT SEEMED TO FIX THE ISSUE ACCORDING TO THE DEALERSHIP. I DRIVE AWAY GO TO A STORE WHEN I COME OUT OF THE STORE AND GET BACK INTO MY CAR AND PULL OUT OF THE PARKING SPOT MY CARS CHECK ENGINE LIGHT COMES ON AGAIN. I TAKE IT TO AUTO ZONE TO GET THE CODE READ. THIS TIME THE CODE IS P0420. I CALL THE DEALERSHIP 800-995-4203 AND THE SERVICE ASSOCIATE MARTY TELLS ME TO BRING MY KIA SOUL BACK TO THE DEALERSHIP. WHEN I GET THERE HE SAYS THEY ARE NOW GOING TO CHARGE ME $109.95 AN HOUR TO DIAGNOSE WHAT IS WRONG WITH MY CAR. AT THIS TIME I AM IN THE WAITING ROOM FEELING LIKE I'M BEING TAKEN ADVANTAGE OF BY THESE PEOPLE BUT I HAVE NO OTHER OPTION AND I DON'T HAVE ANYWAY OF KNOWING WHAT, IF ANYTHING, IS ACTUALLY WRONG WITH MY CAR. NOT TO MENTION ALL THIS HAPPENS BETWEEN 59000 AND 60000 MILES ON MY CAR AND THE WARRANTY EXPIRED AT 60000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389981January 26, 2021
ENGINE
WHEN I HIT ABOUT 65K ON THE VEHICLE THE CHECK ENGINE LIGHT WOULD COME ON. EACH TIME THIS HAPPENS IT'S BECAUSE THERE IS NO OIL IN THE ENGINE. I ALSO NOTICE THE LIGHT COMES ON APPRX. 1K BEFORE THE CAR IS SCHEDULED FOR A OIL CHANGE? THERE IS NO WARNING THAT I AM LOW ON OIL UNTIL THE ENGINE LIGHT COMES ON. I'M AFRAID I'M HEADED FOR BIG TROUBLE WITH THIS ENGINE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389985January 26, 2021
POWER TRAIN
MY 2011 KIA SOUL I BOUGHT OFF OF A FRIEND. IT DROVE GREAT ONLY HAD 80000 MILES. HOWEVER WHEN I GOT IT 3RD GEAR WOULD SOMETIMES BE HARD TO GET IN GEAR AND GRIND. I JUST REACHED 100000 MILES AND I GOT UP FOR WORK TODAY AND IT WONT GO INTO GEAR IN FIRST OR REVERSE. I DID SOME RESEARCH AND SEEMS ITS A COMMON PROBLEM FOR THESE CARS. IM HOPING ITS NOT MY TRANSMISSION BUT IM GOING TO SHOP IN AN HOUR. A RECALL NEEDS TO BE ADDRESSED FOR THIS VEHICLE. EVEN THE MILES ON MY CAR A TRANSMISSION SHOULD NOT BE NEEDED. THIS STARTED ON A INTERSTATE SHIFTING COMING OFF OF THE RAMP 5TH GEAR I COULDNT GET IT IN I HAD TO FORCE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390070January 26, 2021
ENGINE
THREE WEEKS AFTER I GOT A OIL CHANGE I HAD TO TAKE IT BACK TO THE DEALERSHIP SO THEY CAN PUT MORE OIL IN MY CAR AND ASSESS THE SITUATION. MY CAR WAS PUT ON THE MACHINE AND THE MECHANIC SAID ALL I NEEDED WAS OIL EVERYTHING LOOKS GOOD I GOT A PRINT OUT OF WHAT THEY LOOK AT AND EVERYTHING LOOK GOOD. A FEW MONTHS LATER I COULDN'T ACCELERATE WHEN I WAS DRIVING TO WORK IN MY LOW OIL INDICATOR APPEARED ON THE MESSAGE BOARD SO I TOOK IT TO KIA TO HAVE THEM TAKE ANOTHER LOOK AT IT THIS TIME THEY SAID I HAVE SLUDGE BUILDUP IN MY ENGINE AND THERE'S NOTHING THEY CAN DO AT THIS ABOUT THE THIRD TIME I TOOK HER TO KEEP AN ON A PREVIOUS TIMES THEY DID NOT TELL ME ANYTHING ABOUT ANY SLIDES OR ANYTHING WAS WRONG WITH MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390077January 26, 2021
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V389000 (POWER TRAIN, ELECTRICAL SYSTEM). THE CONTACT RECEIVED A COURTESY SERVICE AND SOFTWARE UPDATE. AFTER LEAVING THE DEALER AND WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER THE SIDE OF THE ROADWAY AND WAITED FOR APPROXIMATELY TO RESTART THE VEHICLE. THE VEHICLE RESTARTED HOWEVER, WHILE DRIVING, THE VEHICLE HESITATED AND FAILED TO EXCEED 40 MPH. THE VEHICLE WAS TAKEN TO OAKLAND KIA (2500 WEBSTER ST, OAKLAND, CA 94612, (888)871-7024) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DEEMED THE VEHICLE UNSAFE TO DRIVE. THE MANUFACTURER PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390082January 26, 2021
ENGINE, POWER TRAIN
LIFTER TAPPING AND BURNING OIL. TOOK IT TO KIA OF SAVANNAH AROUND 2000 MILES AND THEY SAID NOTHING WAS WRONG WITH IT, EVEN OIL WAS FULL WHICH I KNOW IS INCORRECT HAD CAR CHECKED OUT BY MECHANIC BEFORE I TOOK IT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390114January 26, 2021
ENGINE
PROBLEM WITH THE ENGINE LIGHT COME ON. THEY TELL ME NOTHING IS WRONG WITH THE ENGINE LIGHT. ALSO I HAVE A PROBLEM WITH LOOSING OIL I DO NOT HAVE AN OIL LEAK. NO OIL NO WHERE. KIA SERVICE BEEN DOING A OIL TEST EVERY 2000 MILES THEY HAVE TO ADD OIL EVERY TIME. ONE DAY I WAS ON THE HIGHWAY THE OIL LIGHT CAME ON I STOPPED TO CHECK MY OIL LEVEL THE ENGINE WAS DRY WITH NO OIL. I HAD 600 MILE BEFORE A OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389830January 25, 2021
POWER TRAIN
MY 2020 SOUL WAS NOT EVEN 1 YEAR OLD WITH APPROX. 12,000 MILES WHEN I WAS TAKING A TRIP FROM STL MY HOME TO COLORADO. 5 HOURS OUT IN LAWRENCE KANSAS AT 12:15 AM MY SOUL BEGAN SHAKING, WITH RPM'S ACTING WEIRD WHEN I WOULD PRESS GAS PEDDLES RPM'S WOULD REV UP TO THE VERY TOP AND CAR WOULD NOT GO. I WAS APPROACHING A TOLL BOOTH AND WHEN I GOT MY TICKET AND TRIED TO MOVE THE CAR WAS OBVIOUSLY HAVING TRANSMISSION PROBLEMS. I PULLED ONTO SIDE OF HIGHWAY AND CALLED ROADSIDE ASSISTANCE AND WAS ON HOLD FOR ABOUT 1 HOURS WHEN I NOTICED VIA THE KIA APP THAT ROADSIDE ASSISTANCE COULD BE REACHED BY THE NAVIGATION UNIT. I HIT ROADSIDE ASSISTANCE AND A WOMEN ANSWERED WITHIN A FEW MINUTES. SHE SEEMED EXTREMELY CONFUSED HOW TO DO HER JOB. SHE ASKED ME LOCATION, MY NAME, AND OTHER INFO SEVERAL TIMES. THE CALL WAS ABOUT 30 MINUTES WHEN SHE FINALLY SAID ASSISTANCE WOULD BE ON THE WAY. I RECEIVED 3 TEXT MESSAGES OVER THE NEXT 1 STATING SORRY FOR INCONVENIENCE WE ARE ATTEMPTING TO GET A SERVICE PROVIDER. WHILE WAITING I OBVIOUSLY GOOGLED AND SAW MAY STORIES ABOUT 2020 KIA SOUL TRANSMISSION PROBLEMS. IT WAS NOW ABOUT 6:00AM AND A STATE TROOPER CAME AND SAID I DON'T THINK ANYONE IS COMING AND I WAS EXHAUSTED, STARVING, AND NEEDED TO DESPERATELY USE THE RESTROOM. HE CALLED AND GOT ME A TOW TRUCK. I PAID $179.00 AND TOWED MY CAR TO DEALERSHIP IN LAWRENCE KANSAS. I THEN CHECKED INTO HOTEL WHICH WAS $125.00 AND RESTED WHILE I WAITED FOR THEM TO CALL. THAT AFTERNOON AROUND NOON THEY CALLED AND SAID MY BASICALLY NEW CAR NEEDED A NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389881January 25, 2021
STEERING
CLUNKING IN THE STEERING COLUMN TURNING RIGHT AND LEFT. FEELS LOOSE. HAPPENS WHILE DRIVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389650January 24, 2021
POWER TRAIN
I WAS ON A TWO-HOUR DRIVE WHEN THE CAR STARTED MAKING ODD NOISES AND THE AUTOMATIC GEARS DID NOT SEEM TO BE SYNCING/SHIFTING CORRECTLY WITH MY ACCELERATION. I HAD TO PULL OVER OFF THE HIGHWAY SEVERAL TIMES. THEN THE CHECK ENGINE LIGHT CAME ON. THAT'S WHEN IT STARTED TO GET REALLY BAD. I WAS OVER AN HOUR AWAY FROM HOME DRIVING UP TO A COURTHOUSE TO FILE A PETITION THAT WAS ON A DEADLINE. SO I CALLED THE LOCAL KIA DEALERSHIP AND EXPLAINED WHAT WAS HAPPENING. I ASKED THEM IF IT WAS SAFE TO KEEP DRIVING AND WHETHER THE ENGINE WAS GOING TO BLOW UP. THE MAN WITH WHOM I SPOKE SAID HE KNEW WHAT WAS PROBABLY WRONG WITH THE CAR BECAUSE IT WAS NOT "UNCOMMON" BUT HE COULD NOT TELL ME ANY DETAILS BECAUSE OF THE "WARRANTY." HOWEVER, HE SAID I WAS SAFE TO KEEP DRIVING. I WAS NOT, IN FACT, SAFE TO KEEP DRIVING. THE TRANSMISSION DIED WHEN I WAS GOING 75MPH ON THE HIGHWAY. THE CAR IS NOW IN THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP IN BURLINGTON, NC, WAITING FOR A NEW TRANSMISSION THAT IS NOW ON BACKORDER. THIS WAS A BRAND NEW CAR, AND IT LITERALLY ALMOST KILLED ME. THE MAN AT THE SERVICE BARELY BATTED AN EYE. YOU WOULD THINK I WAS GETTING MY OIL CHANGED. I COULD NOT BELIEVE HOW MATTER-OF-FACT HE WAS WHEN HE DESCRIBED HOW "COMMON" THIS PROBLEM IS IN THE NEW KIAS. THIS SHOULD NOT EVER BE A "COMMON PROBLEM" FOR ANY BRAND NEW VEHICLE. THIS IS ABSOLUTELY INFURIATING AND COMPLETELY DISTURBING. I DON'T EVEN HAVE ANY PAPERWORK ON THIS. THE DEALERSHIP HAD ME PICKED UP BY ENTERPRISE AND GAVE ME LITERALLY NOTHING. I WILL BE CALLING THEM TOMORROW MORNING WHEN THEY OPEN TO REQUEST THIS DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389492January 22, 2021
ENGINE
GOT THE OIL CHANGED IN OCTOBER. WAS HEADING HOME ON THE HIGHWAY & WAS GOING UP A HILL THEN THE CAR STARTED ACTING UP. LOOKED BACK IN THE REAR VIEW MIRROR & SAW SMOKE. PULLED OVER ON THE SIDE OF THE HIGHWAY TO LOOK TO SEE WHAT HAPPENED & OIL WAS EVERYWHERE. LOOKED UNDERNEATH THE CAR AFTER IT COOLED OFF & THE WAS A HOLE IN THE MOTOR. A ROD SHOT THROUGH. THE CAR HAS 97,000 MILES ON IT. I'VE READ OTHER REVIEWS ABOUT KIA SOULS HAVING RECALLS WITH THE ENGINES & IF I WOULD OF KNOWN THAT WE WOULDN'T OF BOUGHT A KIA SOUL BECAUSE OUR DEALER DOESN'T WANT TO HELP US FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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