Kia Sorento Complaints

10,397 consumer complaints on file.

#10619131August 5, 2014
ENGINE, STEERING, EXTERIOR LIGHTING
FROM THE TIME I GOT THE CAR HEAD LIGHTS HAVE REPEATEDLY BURNED OUT AFTER A MONTH OR TWO, ALSO DASH LIGHTS GO OFF RANDOMLY AND FLICKER AND THEN COME BACK ON WHEN EVER THEY DECIDE,MY POWER STEERING WENT OUT, BRAKE LIGHT CAME ON AND A/C WENT OUT ALL AT ONCE. STARTED TO OVERHEAT, SO IT WAS DETERMINED THE SERPENTINRE BELT HAD BROKE,REPLACED BELT AND VIBRATION UNDER HOOD WAS NOTICEABLE BUT COULD NOT DETERMINE THE SOURCE., BUT SOMEWHERE UNDER THE HOOD. STILL REPLACING HEADLIGHTS EVERY COUPLE MONTHS, THEN POWER STEERING FLUID STARTED TO BE CONSUMED AND CONSTANTLYT REQUIRED ADDING FLUID, THEN HAD A MECHANIC CHECK FOR LEAK AND HE REPLACED SOME HOSES AND CLAMPS BUT VIBRATIION CONTINUED AND EVENTUALLY POWER STEERING BEGAN LOUD NOISE WHEN CAR STARTED AND ONLY WHEN REVED UP WOULD NOISE STOP, AND WHEN A/C WAS ON SOMETIMES WOULD EFFECT THE POWER STEERING NOISE. REPLACED THE POWERSTEERING PUMP, STILL THE NOISE CONTINUED AND RECENTLY THE BELT CAME OFF WHILE I WAS DRIVING AND BRAKE LIGHT CAME ON , I WAS ABLE TO GET SAFELY OFF THE ROAD AND DIDNT CAUSE AN ACCIEDENT, BUT VERY CLOSE CALL, BELT HAD COME OFF BUT AFTER MINOR ADJUSTMENT IT WAS PUT BACK ON, VIBRATION NOISE HAS BECOME WORSE, I AM AFFRAID TO DRIVE IT, MECHANIC LOOKED AT IT AND SAID HARMONIC BALANCE SEEMS TO BE OFF AND ROOT OF PROBLEM IS CRANK SHAFT BOLT MOST LIKELY , COMMON PROBLEM , HOWEVER DURING THE TIME IN KIA DEALERSHIP FOR OTHER RECALL ISSUES , CRANK BOLT WAS NEVER BROUGHT TO MY ATTENTION AS BEING A PROBLEM IN MY YEAR OR MODEL CAR, NON IT TURNS OUT IT IS A MAJOR PROBLEM AND LEGAL ACTION HAS BEEN TAKEN BY CLASS ACTION SUIT DEALING WITH SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618711August 4, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
APPROXIMATELY 2 YEARS AGO, THE ESC LIGHT WOULD COME ON AND THE VEHICLE HAD NO ACCELERATION AND PULLING OUT INTO ONCOMING TRAFFIC WOULD BE VERY SCARY TO SAY THE LEAST. IT WOULD BE VERY SLUGGISH AND NO ACCELERATION AND ONCOMING TRAFFIC WOULD COME UP ON YOU BEFORE YOU COULD GET IT GOING. I CARRIED IT TO THE KIA DEALERSHIP WHERE IT WAS PURCHASED AND THEY SAID IT WAS A FAULTY ACCELERATOR AND REPLACED IT AT A COST OF 350 DOLLARS. IT HAS STARTED DOING IT AGAIN. THIS IS VERY DANGEROUS AND I AM AFRAID TO DRIVE IT AND DON'T HAVE 350 DOLLARS TO TRY AND FIX IT AGAIN. THIS IS A SERIOUS PROBLEM THAT I HAVE FOUND TONS OF COMPLAINTS WITH THIS. SOMETHING NEEDS TO BE DONE AND IT SHOULD NOT BE AT THE COST OF THE CONSUMER FOR A FAULTY PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618792August 4, 2014
ENGINE, POWER TRAIN
WHILE IN REGULAR TRAFFIC WHEN GAS IS APPLIED, CAR WILL START TO MOVE FORWARD THEN ACT AS THOUGH THE MOTOR HAD BEEN TURNED OFF. IF YOU ADD MORE PRESSURE TO GAS PEDAL NOTHING HAPPENS, THAN ALL OF A SUDDEN THE CAR WILL LURCH FORWARD AT A HIGH RATE OF SPEED AS IF YOU HAD PUSHED THE GAS PEDAL TO THE FLOOR. THIS CONDITION HAS HAPPENED AS LEAST 40 OR MORE TIMES IN 14K MILES. THIS CONDITION HAPPENED AT LEAST 6 TIMES WHILE ON VACATION IN NV. WHILE MAKING A RIGHT TURN FROM A DEAD STOP, THE CAR LURCHED FORWARD, ALMOST CAUSING ME TO HAVE A HEAD-ON COLLUSION WITH ANOTHER DRIVER. I REPORTED THIS CONDITION TO KIA WHEN IT FIRST HAPPENED DURING SERVICE, AND THEY SAID THEY COULD FIND NOTHING WRONG. THE LAST TIME I REPORTED IT WHEN CAR WAS IN FOR SERVICE, KIA, KEPT MY CAR. THAT WAS ABOUT THREE WEEKS AGO AND SINCE THEN I HAVE HAD TWO CALLS FROM THE KIA FACTORY, TELLING ME THEY WERE LOOKING INTO THIS ISSUE AND IF I HAVE ANY QUESTIONS I WAS TO GIVE THEM A CALL. THE PHONE NUMBER I WAS GIVEN WAS 1-800-333-4542 EXT. [XXX] AND MY CASE # IS [XXX]. AS TODAY AUG 4, 2014, KIA STILL HAS MY SORENTO AND I'M DRIVING THEIR LOANER CAR. " ALSO" MY WIFE WILL NOT DRIVE OUR CAR UNTIL THIS PROBLEM IS CORRECTED IN FEAR IT MIGHT HAPPEN TO HER. SHE WAS A PASSENGER IN A BAD ROLLOVER ACCIDENT AND HAS BECOME FEARFUL OF ANY CONDITION THAT'S OUT OF THE ORDINARY WITH A CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618409August 2, 2014
ENGINE
I WAS GOING DOWN THE HIGHWAY AT 55 MPH AND IT JUST CUTS OFF, THE ENGINE STOPS. IT HAS DOWN THIS SEVERAL TIMES ON THE HIGHWAY JUST CUTS OFF. WONT GO, AND ENGINE LIGHT COMES ON. I PULL OFF THE ROAD AND LET IT SIT FOR AWHILE AND THEN START THE CAR AND IT DOES FINE FOR AWHILE . UNTIL THE NEXT TIME IT DOES IT AGAIN, I HAVE HAD IT TO THE KIA DEALER THREE TIMES . THE FIRST TIME I HAD IT TOWED THERE, IT IS STILL UNDER WARRANTY. THEY CANT SEEM TO FIGURE IT OUT. I HAVE RECEIVED A LETTER FROM KIA TELLING ME THAT OTHER KIA OWNERS ARE HAVING THIS PROBLEM AND I SHOULD TAKE IT IN TO HAVE IT CHECKED. I HAVE DONE SO BUT STILL NOT FIXED. I GOT REAR ENDED BECAUSE THE ENGINE JUST STOPPED, THIS IS VERY DANGEROUS PROBLEM!!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10618084August 1, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON 7/30/14 I NOTICED MY DASHBOARD LIGHTS WERE NOT WORKING. THE MORNING OF 7/31/14 THE LIGHTS STILL WERE NOT WORKING SO I CHECKED THE FUSE BOXES. I FOUND A BLOWN FUSE IN THE FUSE BOX UNDER THE HOOD AND REPLACED IT. THE DASHBOARD LIGHTS STILL WOULD NOT WORK. THE EVENING OF 7/31/14 I AGAIN CHECKED THE FUSES AND FOUND THE FUSE I HAD JUST REPLACED IN THE MORNING WAS AGAIN BLOWN. I REPLACED THE FUSE AND HAD MY HUSBAND STAND AT THE FRONT OF THE VEHICLE WHILE I TURNED THE IGNITION AND HEADLIGHT SWITCH ON. IMMEDIATELY UPON TURNING ON THE HEADLIGHT SWITCH WE HEARD A "POP," CHECKED THE FUSE AND IT HAD ONCE AGAIN BLOWN. WE TRIED A THIRD FUSE AND IT BLEW AS WELL AS SOON AS I TURNED ON THE HEADLIGHT SWITCH. THREE FUSES IN ONE DAY AND STILL NO ANSWER ON HOW TO GET MY DASHBOARD LIGHTS TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616152July 24, 2014
FUEL SYSTEM, GASOLINE
FUEL LINE LEAKING. FIXED AND NOW LEAKING AGAIN SOMEPLACE ELSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615599July 23, 2014
ENGINE
THE ENGINE DEVELOPED A VERY LOUD TICK/KNOCK IN THE MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615682July 23, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WAS DRIVING VEHICLE ON FREEWAY WHEN SUNROOF SPONTANEOUSLY SHATTERED, CAUSING A HUGE HOLE & GLASS TO RAIN DOWN INTO CAR. NO ROCK OR ROADWAY DEBRIS WAS OBSERVED TO BE A FACTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615740July 23, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE IDLING, THE VEHICLE ACCELERATED TO 5 MPH ON ITS OWN. THE CONTACT APPLIED EXCESSIVE PRESSURE TO THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. THE FAILURE RECURRED TWICE. AS A RESULT OF ONE OF THE FAILURES, THE CONTACT CRASHED THE VEHICLE INTO A TREE. THREE PASSENGERS SUSTAINED INJURIES AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10615871July 23, 2014
SUSPENSION
2/12/14 WAS THE DATE THAT I PURCHASED THIS VEHICLE. I HAVE HATED EVERY MINUTE OF IT SINCE. IT KEPT SOUNDING LIKE STUFF WAS FALLING OFF THE BOTTOM OF MY CAR. I TOOK IT IN AND HERE BOTH THE FRONT STRUTS ARE OUT. THEN TO FIND OUT THEY WHERE OUT BEFORE I EVEN BOUGHT THE VEHICLE! I HAVE BEEN WAITING MONTHS FOR KIA TO GET THE PARTS IN THIS COUNTRY TO HAVE MY CAR FIXED! SINCE THEN I HAVE BEEN STUCK DRIVING MY NEW/USED VEHICLE WITH NO STRUTS. WITHOUT THE STRUTS WORKING THAT ALIGNMENT IS OFF WHICH CAUSES THE VEHICLE TO PULL. I HAVE TWO YOUNG CHILDREN THAT RIDE IN THIS VEHICLE PLUS I DRIVE 25 MILES TO WORK AND 25 MILES BACK EVERY DAY. I CALL KIA AND THE DEALERSHIP TO CHECK ON THE PARTS ORDER AND ALL THEY CAN SAY IS THEY ARE BACK ORDERED.....WELL, IF IT IS A 2011 AND PARTS ARE BACK ORDERED SO FAR I HAVE TO WAIT MONTHS TO GET THEM, SOMETHING IS WRONG. STRUTS SHOULD NOT HAVE TO BE REPLACED THIS SOON ON A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615217July 22, 2014
POWER TRAIN
AFTER REMOVING THE GEAR FROM REVERSE TO DRIVE, THE ACCELERATION WILL NOT COMPLY, GOES LESS THAN 10 MPH WHILE PRESSING ON THE GAS. I STOPPED AND SWITCHED BACK TO PARK. TRIED THE DRIVE GEAR AGAIN, AND IT WAS STILL NOT ACKNOWLEDGING THE CHANGE, IT RESPONDS LIKE IT'S IN NEUTRAL. I PARKED FOR A FEW MINUTES AND TURNED OFF THE VEHICLE. AFTER 10 MINUTES I TRIED IT AGAIN AND IT WAS FINE. THIS HAS SINCE HAPPENED ON FOUR DIFFERENT OCCASIONS. AFTER THE FIRST INCIDENT I HAD THE VEHICLE CHECKED BY A MECHANIC, TOLD THE TRANSMISSION WAS FINE, NO SIGN OF THE PROBLEM. PROBLEM HAS OCCURRED IN PUBLIC AREAS WHERE HELP MAY NOT BE AVAILABLE SHOULD THE GEARS NOT CORRECT THEMSELVES. THE PROBLEM USE TO OCCUR ONLY COMING OFF A SLANTED PARKING AREA LIKE A DRIVEWAY, BUT IT'S STARTED HAPPENING WHILE PARKED ON A LEVELED PARKING SPACE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615477July 22, 2014
ELECTRICAL SYSTEM
CPSC: I1470147A. 2011 KIA SORENTO. CONSUMER STATED THE CAR HAS TURNED OFF ON THE HIGHWAY ON THREE OCCASIONS. ALSO STATED ALL OF A SUDDEN THE BATTERY AND ALL ELECTRICAL COMPONENTS SHUT DOWN. *LN THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615279July 22, 2014
WHEELS, TIRES
I FOUND THAT THE REAR LEFT TIRE WAS SERIOUSLY WORN ON THE INSIDE TO THE POINT THAT IT NEEDED TO BE REPLACED. I HAVE NEVER BEFORE SEEN A REAR TIRE WEAR ON THE INSIDE EDGE WHILE THE REST OF THE TIRE WAS STILL GOOD AT 32000 MILES. WHAT WOULD CAUSE THE WEAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615421July 22, 2014
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK. THE CONTACT ALSO MENTIONED THAT EXCESSIVE FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO SHIFT INTO PARK ON SEVERAL OCCASIONS. ADDITIONALLY, WHILE EXITING, THE VEHICLE ATTEMPTED TO ROLL AWAY AND THE BRAKE PEDAL WAS APPLIED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615429July 22, 2014
FUEL/PROPULSION SYSTEM
WHILE PUMPING, THE FUEL SPITS BACK OUT FROM THE TANK. IT IS RATHER ANNOYING AS I LOSE MONEY FUELING AND IT TAKES FOREVER TO FUEL. NORMALLY WHEN I REACH ABOUT $15.00 IN GAS IT BEGINS REGURGITATING. THIS HAPPENS EVERY TIME I ATTEMPT TO FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615044July 21, 2014
AIR BAGS
TL* THE CONTACT OWNED A 2014 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING APPROXIMATELY 15 MPH WHEN SHE BECAME INVOLVED IN A SIDE IMPACT CRASH WITH A DUMP TRUCK THAT WAS TRAVELING 40 MPH. THE AIR BAGS FAILED TO DEPLOY AND THE DRIVER WAS FATALLY INJURED. A POLICE REPORT WAS FILED OF THE INCIDENT. THE FAILURE MILEAGE WAS 10,000...UPDATED 07-08-15 *BF UPDATED 08/24/2017*CT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10615106July 21, 2014
FUEL SYSTEM, GASOLINE
HIGH PRESSURE FUEL LINE FITTINGS DETERMINED TO BE DEFECTIVE AND NOT FITTING CORRECTLY. LINE(S) BECAME DETACHED CAUSING NEAR CATASTROPHIC FUEL SPILL IN CROWDED PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615186July 21, 2014
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
THE ESC LIGHT HAS BEEN COMING ON SINCE THE BEGINNING OF 2014. WHEN THIS HAPPENS THERE IS VERY LITTLE ACCELERATION AND IT IS DIFFICULT TO GET TO THE SPEED LIMIT. THE DEALERSHIP SAID IT IS A CHIP THAT NEEDS TO BE REPLACED AND IT WOULD COST ABOUT $3,000. WE WERE ALSO TOLD IT WAS NOT A GUARANTEE IT WOULD STILL FIX THE ISSUE. WE WERE ALSO TOLD THAT THIS ISSUE COULD CAUSE THE CAR TO GO FROM DRIVE FROM DRIVE TO PARK WHILE DRIVING. THIS ALONE IS A DANGER IN ITSELF CAUSING HARM TO US AND TO OTHERS IN TRAFFIC. WHEN THE LIGHT IS ON THE CAR DOES NOT ACCELERATE AND TRYING TO MERGE INTO TRAFFIC IS DIFFICULT ESPECIALLY UP HILL. I TALKED TO KIA CUSTOMER CARE AND THEY SAID THEY WOULD TALK TO THE DEALERSHIP. THE PERSON I TALKED TO WAS NOT VERY HELPFUL. IF THIS A CHIP ISSUE THEN IT SHOULD BE A RECALL OR AT LEAST SOMETHING THAT KIA SHOULD FIX. IT IS SOMETHING THAT IS OUT OF CONTROL OF THE OWNER. THERE ARE TIMES WHEN THE LIGHT IS OFF AND THE VEHICLE RUNS OK. I THINK THIS SHOULD BE A SITUATION THAT SHOULD BE HANDLED WITH GREAT URGENCY BEFORE THERE IS A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614700July 19, 2014
AIR BAGS, STRUCTURE:BODY
I WAS TRAVELING NORTH ON WHITE BRIDGE ROAD IN WEST NASHVILLE WHEN A CAR RAN A STOP SIGN HITTING ME ON THE PASSENGER SIDE, WHICH TOTALED MY CAR THE IMPACT WAS SO HARD THAT IT KNOCKED THE CAR SEVERAL FEET FACING THE OPPOSITE DIRECTION. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH NEITHER DRIVER OR PASSENGER SIDE. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10614762July 19, 2014
AIR BAGS
WHEN MAKING A LEFT TURN AT APPROXIMATELY 5-10 MPH, I WAS BROADSIDED ON DRIVERS SIDE BY ANOTHER SUV TRAVELING AT 35MPH. NONE OF MY AIR BAGS DEPLOYED. I WOULD HAVE EXPECTED THE SIDE HEAD RAIL BAG TO DEPLOY, PARTICULARLY THE ONE RIGHT NEXT TO THE DRIVERS HEAD. IT DID NOT. ACCORDING TO THE IIHS, THIS AIR BAG SHOULD HAVE DEPLOYED IN THIS TYPE OF SIDE-IMPACT CRASH. I HAD TO BE TAKEN TO THE LOCAL HOSPITAL BY RESCUE SQUAD AND AM SUFFERING WITH SEVERE BACK AND NECK PAIN AS WELL AS SEVERE HEADACHES FROM THIS COLLISION...UPDATED 10/08/14 *BF *TR UPDATED 3/24/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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