Kia Sorento Complaints

10,397 consumer complaints on file.

#10626443August 19, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. UPDATED 10/02/14*LJ UPDATED 3/2/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626432August 19, 2014
ELECTRICAL SYSTEM
THE CAR HAD PROBLEMS STARTING AND THE STARTER, ALTERNATOR AND BATTERY WAS FINE. THE DEALER CLAIMS IT WAS A SWITCH AND IT WAS REPLACED. THE PROBLEM KEPT HAPPENING ON OCCASION (2-3 TIMES) IN THE LAST YEAR AND LAST TIME THEY REPLACED THE BATTERY. I BELIEVE THERE IS A BIGGER PROBLEM AND DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626025August 18, 2014
STRUCTURE:BODY
FRONT DRIVER EXTERIOR HANDLE WILL NOT OPEN THE DOOR - CAN ONLY BE OPENED FROM INSIDE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626138August 18, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING OUR SUNROOF EXPLODED. THERE WAS NO OBJECT THAT HIT IT. IT JUST SPONTANEOUSLY SHATTERED. THE SUNROOF WAS CLOSED AT THE TIME BUT THE SUNROOF SLIDING SHADE WAS OPEN...UPDATED 08-26-14 *BF UPDATED 8/29/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626212August 18, 2014
AIR BAGS
AIRBAG LIGHT CAME ON AT APPROXIMATELY 70000 MILES, RESET AND REMAINED OFF FOR A WHILE. BACK ON AT 72000 MILES. DIAGNOSED BY DEALER THAT IT IS RELATED TO FAULTY PASSENGER SIDE OCS SENSOR MAT, WITH REPAIR COST OF APPROX. $2000. CONTACTED KIA AND THEY CHECKED WITH DISTRICT MANAGER TO SEE IF THEY WOULD DO ANYTHING REGARDING THE ISSUE (FIX, DISCOUNT, ETC.) AND WAS INFORMED THEY WOULD NOT. UNFORTUNATELY OUT OF STANDARD WARRANTY DUE TO MILEAGE...WHICH TO ME A SAFETY SENSOR BECOMING FAULTY WOULD HAVE NOTHIN TO DO WITH MILEAGE AND IS NOT REALLY THAT OLD. EXHUBERANT COST FOR MOST PEOPLE TO REPAIR, WHICH WE CURRENTLY DO NOT HAVE FINANCES TO DO. IN RESEARCHING, AFTER THE FACT, APPEARS KIA HAS HAD A LONG LINE OF ISSUES WITH AIRBAG AND OCS SENSORS. MAKES ME WONDER IF ISSUES STILL EXIST IN THIS MODEL, BUT MOST ARE STILL BEING COVERED UNDER WARRANTY OR IF WE HAPPENED TO JUST GET A "LEMON". (NOT ONLY ISSUE WE HAVE HAD WITH CAR, BUT BEING RELATED TO SAFETY WANTED TO SHARE.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625700August 16, 2014
STRUCTURE:BODY, WHEELS, SERVICE BRAKES
MY DAUGHTER WAS ON HER WAY TO WORK,SHE WAS COMING TO A STOP AT THE END OF THE ROAD AND HAD NO BRAKES AND SHE CONTINUED ON ACROSS THE ROAD WENT UP THE BANK ACROSS THE ROAD AND WHEN SHE REACHED THE TOP IT BEGAN SLIDING DOWN AND ENDED UP LAYING ON THE PASSENGER SIDE. THANKFULLY SHE WAS NOT HURT TO BAD. I HAVE HAD THE CAR CHECKED OUT,REPLACED THE WINDSHIELD AND PASSENGER DOOR WINDOW AND MIRROR. THE MECHANIC REPLACED THE MASTER CYLINDER,AND STILL HAD NO BREAKS,COME TO FIND OUT AFTER CALLING KIA THEY SAID IT WAS THE (HECU) UNIT.THEY ARE SAYING IT WILL COST AROUND 1500.00 TO REPLACE THIS.I HAVE NEVER HEARD OF NOTHING MORE RIDICULOUS. THE CAR IS STILL DRIVABLE. THE PASSENGER SIDE DOORS ARE BENT-UP SOME,BUT THEY OPEN AND CLOSE JUST FINE DON'T LOOK GOOD BUT ITS STILL DRIVABLE. I THINK KIA SHOULD REPLACE THIS (HECU) BECAUSE ITS A FACTORY DEFECT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10625724August 16, 2014
STEERING, SERVICE BRAKES, AIR BAGS
I WAS COMING HOME FROM WORK ONE DAY ,WHEN THE CRANKSHAFT BOLT CAME OUT OF MY CAR .I BARELY MADE IT HOME .BUT THE FRONT END WAS JARRING MY AIRBAG LIGHT CAME ON MY BREAKS LIKE SAME ONE AND I DID NOT HAVE NO CONTROL OF MY STEERING .THEN IT COST ME 1700 .THEN ONE DAY I WAS IN TOWN AND THE CRANKSHAFT BOLT CAME OUT OF MY CAR AGAIN WHICH THIS TIME I DID NOT HAVE NO CONTROL OF THE STEERING IT TOOK EVERY MUSCLE THAT I HAD TO KEEP IT IN THE ROAD THE FRONT AND SHOOK SO BAD IT JARRED EVERYTHING I LOSE MY AIRBAG LIGHT CAME ON MY BRAKE LIGHTS CAME ON SEAT BELT LIGHT CAME ON IT WAS A HAZARDOUS ON THE HIGHWAY SERIOUSLY KILLED ME OR SOMEONE ELSE OR REALLY BADLY HURT THEM.THEN I TOOK IT BACK TO THE MECHANIC AGAIN AND HE SAID WELCOME IT'S GOING TO COST YOU 1700 MORE WHICH I DID NOT HAVE SO I LET THE BANK HAVE IT BACK WHICH NOW IT HAS RUN MY CREDIT BECAUSE I DIDN'T HAVE THE MONEY TO GET IT FIXED AND I LOST MY CREDIT BECAUSE OF THISSO YES THEY NEED TO DO A RECALL ON THE CRANKSHAFT BOLT BEFORE IT DOES KILL SOMEONE IS THAT WHAT THEY'RE WAITING FOR FOR SOMEONE TO DIE BEFORE THEY DO SOMETHING ABOUT.AND I KEEP ON REPLACING BUGS BRAKE LIGHTS HEADLIGHTS AND EVERYTHING THEY KEEP ON BLOWING IN THIS IN THE KIA AND I KEEP ON PUTTING MONEY IN IT FOR ME TO GET IT INSPECTED IT COST ME A HUNDRED SIXTY TWO DOLLARS AND 22 DISH TO REPLACE BULBS THAT I JUST REPLACE NOT EVEN A MONTH BEFORE THAT I HAVE RECEIPTS I AM SO TIRED OF PUTTING MONEY INTO THIS KIA I DIDN'T HAVE NO OTHER CHOICE BUT TO LET THEM TAKE IT BECAUSE IT C AND THE TIRES AT 8 MY TIRES UP AND I PUT NEW TIRES ON WHICH COST ME 800 800 AGAIN TO PUT IN800 AGAIN TO PUT INAND WHEN THIS BIT WHEN THIS HAPPENED I CALLED KIA IN CHARLOTTESVILLE VIRGINIA AND THEY SAID THEY PUT A NEW CRANK BOLT IN AT THE KIDS EMBRACE CHEVROLET BEFORE I BOARDED SO THIS WOULD MAKE THREE TIMES THE CRANKSHAFT BOLT HAD BEEN REPLACED I WANT THIS KIA..................
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625732August 16, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR STALLS AT LOW SPEEDS, REFUSES TO GO OVER 60 MPG AND CHECK ENGINE LIGHT COMES ON. LOSE POWER AT SPEED (ON FREEWAY) AND TACHOMETER GOES TO ZERO. THIS HAS HAPPENED MANY TIMES AND IS GETTING TO BECOME A SAFETY CONCERN. HAVE TAKEN IT INTO DEALER WHO CANNOT FIND A PROBLEM WITH IT, BUT I HAVE TWO TEENAGE DAUGHTERS AND I DON'T FEEL SAFE WITH THEM DRIVING IT. TWICE WHILE DRIVING ON FREEWAY THE VEHICLE HAD A BRAKING RESPONSE WHEN THE ACCELERATOR WAS PRESSED. MY DAUGHTER ONCE HAD TO HUSSLE OVER TO THE SHOULDER IN HEAVY TRAFFIC TO TURN THE CAR ALL THE WAY OFF AND BACK ON TO RESET IT. MANY TIMES IT STALLS WHILE SITTING AT TRAFFIC LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625749August 16, 2014
POWER TRAIN
THE VEHICLE IS MAKING A NOISE COMING FROM THE REAR END. I HAD THE DEALER WHERE I PURCHASED THE KIA SORENTO DIAGNOSE THE PROBLEM. THEY CONFIRMED REAR CARRIER ASSEMBLY ( REAR DIFFERENTIAL GEARS) NEEDED TO BE REPLACED AT A COST OF $1942.00. UPON FURTHER RESEARCH I FOUND OUT IT'S A COMMON PROBLEM WITH THAT YEAR VEHICLE DUE TO SUB-STANDARD SUPPLIER PARTS. VECHICLE WARRANTY 5YR/60,000 MLIES ;NOT COVERED. I BELIEVE THIS IS A PREMATURE AND A MANUFACTURER DEFECT , THAT MAKES THE VEHICLE UNSAFE AND A DANGER ON THE ROAD. THE VEHICLE HAS LOSE POWER (NOT STALLED) WHILE DRIVING THE VEHICLE(NOT SURE IF RELATED TO PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622361August 14, 2014
ENGINE, SERVICE BRAKES, STEERING
CAR DIES WHILE DRIVING. NO CHECK ENGINE LIGHT APPEARS. LATER CAR STARTS AND RUNS FINE UNTIL A FEW DAYS LATER AT NEXT FAILURE. DRIVER LOSES ENGINE, POWER STEERING, AND POWER BRAKES. ENGINE CODE FINALLY APPEARS AFTER 3RD INCIDENT AND IS P0337 - CRANK SHAFT POSITIONING SENSOR. THIS IS A SAFETY ISSUE AND MAY LEAD TO A CRASH OR DEATH SINCE DRIVER LOOSES ALL FUNCTIONS OF VEHICLE. DEALER AT KIA CERRITOS, CALIF. SEEMED UNCONCERNED AND STATED THAT NOTHING COULD BE DONE UNDER WARRANTY, SINCE WARRANTY HAD EXPIRED, EVEN WITH LOW MILEAGE. THIS IS SAFETY ISSUE AND SHOULD BE REPAIRED AS A RECALL. INDEPENDENT AUTO REPAIR SHOP GROUP DATA BASES SHOW 100'S OF INCIDENCES OF SAME PART FAILURE AND ENGINE CODE WITH KIA SORENTO AND LOW VEHICLE MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619627August 13, 2014
AIR BAGS
2008 KIA SORENTO. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER SEAT AIR BAG LIGHT PROBLEMS. *SMD THE CONSUMER STATED THE RIGHT FRONT PASSENGER SEAT AIR BAG LIGHT WOULD STAY ON AFTER THE PASSENGER FASTENED THE SEAT BELT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621873August 12, 2014
ELECTRICAL SYSTEM
ENGINE LIGHT CAME ON- BROUGHT TO DEALER- TOLD LEAK IN PRESSURE LINE TO POWER STEERING. THEY FIXED BUT STILL FAULTY SENSOR LIGHT REMAINS ON FOR CHECK ENGINE- TOLD 230$ TO FIX FAULTY SENSOR ON GAS/AIR MIXTURE OR MY CATALYTIC CONVERTER WOULD WEAR OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621292August 11, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT NOTICED SMOKE AND FLAMES UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10621440August 11, 2014
ENGINE, POWER TRAIN
THE CRANKSHAFT BOLT SHEARED OFF, CAUSING THE HARMONIC BALANCER TO FAIL. THE ENGINE STALLED AND I COASTED TO SAFETY. THIS HAPPENED ON THE INTERSTATE AT 75MPH. KIA IS AWARE OF THIS AND SHOULD BE HELD LIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620902August 8, 2014
ENGINE, POWER TRAIN
WHILE ACCELERATING ON AN INCLINE THE ENGINE LOST POWER ALL TOGETHER AND THE ENGINE LIGHT CAME ON. KIA NEEDS TO INVESTIGATE IMMEDIATELY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619512August 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY AT VARIOUS SPEEDS. THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619338August 6, 2014
ENGINE
I HAVE A 2006 KIA SORENTO. MY 16 YEAR OLD DAUGHTER WAS DRIVING HER BROTHERS TO PRACTICE AND THE CAR TOTALLY LOCKED UP, THE ENGINE FAILED, SHE HAD LOSS OF THE POWER STEERING, LOSS OF THE COOLING SYSTEM, ALL TOGETHER LOSS OF CONTROL OF THE VEHICLE WHILE SHE WAS DRIVING AND FORTUNATELY, FOR US, SHE WAS ABLE TO GET IT OFF THE ROAD SAFELY. THIS WAS AN EXTREMELY HAZARDOUS CONDITION NOT ONLY TO HER AND HER BROTHERS BUT TO OTHER DRIVERS ON THE ROAD AND THAT WERE AROUND. WE HAD THE CAR TOWED TO A MECHANIC AND HE SAID THE BOLT SHEARED OFF IN THE ENGINE AND HE COULD NOT GET TO IT AND THE WHOLE ENGINE WOULD NEED TO BE REPLACED. HE SUGGESTED WE TOW IT TO THE LOCAL KIA MECHANICS. AFTER HAVING IT TOWED TO THE KIA DEALERSHIP, IT WAS CONFIRMED THAT THE CRANKSHAFT BOLT SHEARED OFF CAUSING DAMAGE. I WAS FURTHER TOLD THIS HAS BEEN A RECURRING ISSUE WITH KIA SORENTOS AND THERE WAS EVEN A RECALL ON THIS EXTREMELY DANGEROUS ISSUE. THE DEALERSHIP TELLS ME MY CAR IS NOT INCLUDED IN THE RECALL. I AM AT A COMPLETE LOSS AS TO HOW THIS IS AN ON GOING DOCUMENTED PROBLEM WITH THE BOLT IN MODELS JUST PRIOR TO MY SORENTO BEING RECALLED AND THE SAME ISSUE EXISTING IN MY VEHICLE AND IT IS NOT INCLUDED WHEN IT IS QUITE OBVIOUS THAT THE PROBLEM IS THE SAME. NOT ONLY DID THEY PUT MY CHILDREN IN A DANGEROUS SITUATION BY NOT DISCLOSING OR PROVIDING SOME SOLUTION TO A PROBLEM THAT THEY ARE WELL AWARE OF AND IS DOCUMENTED, THEY HAVE NOW CAUSED EXTREME DISTRESS. THERE IS A FLAW IN THE MANUFACTURING OF THEIR VEHICLES AND AN OBVIOUS BREAKDOWN IN THEIR RECALL PROCESS AND AS A RESULT THEIR CUSTOMERS ARE SUFFERING! THIS IS A SAFETY ISSUE THAT SHOULD BE RESOLVED QUICKLY. THANK GOODNESS NO ONE WAS HURT, THIS TIME! THESE ARE PEOPLE'S LIVES THAT THEY ARE PUTTING AT RISK DAILY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619370August 6, 2014
FUEL SYSTEM, GASOLINE
WHILE ATTEMPTING TO PUMP GAS INTO THE TANK, IT FORCEFULLY SPEWED OUT ALL UP MY ARM AND ON MY FEET BEFORE I COULD JUMP BACK OUT IF THE WAY. I TRIED AGAIN, THIS TIME VERY SLOWLY BUT IT SPEWED OUT AGAIN. HAVING ENOUGH GAS TO GET HOME, I LEFT THE CAP LOOSE. BY THE NEXT DAY, IT HELD THE GASOLINE JUST FINE. SO I CONTINUED TO LEAVE THE CAP LOOSE, WHICH WAS WORKING UNTIL YESTERDAY. I WAS OUT OF TOWN SHOPPING. THE LOW FUEL LIGHT CAME ON, SO I ATTEMPTED TO GET GAS BUT IT SPEWED OUT ALL OVER MY ARM AND FEET AGAIN. FORTUNATELY, THERE WAS A KIA DEALERSHIP NEARBY AND I HAD ENOUGH GAS TO GET THERE. AS OF TODAY, THEY TELL ME THAT TWO VALVES ARE CLOGGED AND REPAIRS WILL BE AROUND $500 ASSUMING THE CHARCOAL FILTER IS OKAY, WHICH THEY HADN'T YET CHECKED WHEN THEY CALLED ME. IN RESEARCH, I DISCOVERED THAT 2003-04 KIA SORENTOS WERE RECALLED FOR FAULTY FUEL VALVES THAT RESULTED IN THE EXACT SPEWING PROBLEMS I EXPERIENCED. MINE IS A 2008 BUT SEEMS TO HAVE THE SAME PROBLEM. THIS IS NOT DUE TO NEGLECT OF MAINTENANCE OR TO ROUTINE WEAR AND TEAR. I DON'T FEEL THAT I'M FINANCIALLY RESPONSIBLE FOR THIS. I DO FEEL VERY FORTUNATE THAT I WASN'T BURNED. I AM STILL LEERY OF DRIVING IT AFTER REPAIR THOUGH IN FEAR OF A GAS TANK EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10619174August 6, 2014
ENGINE
DAUGHTER HAD CRANKED VEHICLE AFTER COMING INTO GRANDMOTHER'S AFTER HER WEDDING GETTING FOOD. SHE SAID THE STEERING WAS WORKING PROPERLY AND THE MOTOR SEEMED TO BE HAVING ALOT OF PROBLEMS SO I TOLD HER TO PARK IT AND NOT TO DRIVE IT AGAIN THAT I WOULD HAVE IT TOWED TO BE LOOKED AT.MY NEPHEW LOOKED AT IT SAID IT SEEMED TO BE THE BOLT COMING OUT OF HARMONIC BALANCER. I BOUGHT IT USED BUT IT WAS PURCHASED AT KIA IN HUNTERSVILLE,N.C. FROM THE PERSON I PURCHASED IT FROM. AFTER TAKING IT BACK THERE TO BE LOOKED AT THEY DID UNAUTHORIZED WORK BREAKING THE BOLT OFF THEN TELLING ME I HAD TO BE THE ONE TO REPLACE THE MOTOR. I EVEN WENT TO KIA IN GASTONIA,N.C. THEY DIDN'T SEEMED TO BE CONCERNED AT ALL AND SAID THEY WOULD NOT EVEN TAKE IT AS A TRADE IN SO I STARTED DOING RESEARCH AS TO ANY PROBLEMS WITH THIS PARTICULAR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619260August 6, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON HIGHWAY AT A SPEED OF 60 MPH. SUNROOF EXPLODED, OR SHATTERED, I SHOULD SAY. NO VEHICLES IN FRONT OF ME. NOTHING ABOVE ME. IN OTHER WORDS, I DON'T BELIEVE THAT THE SUNROOF WAS HIT BY ANY DEBRIS OR OBJECT. SIMPLY, OUT OF THE BLUE, SHATTERED.. UPDATED 08-20-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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