Kia Sorento Complaints

10,397 consumer complaints on file.

#10891619July 29, 2016
ENGINE
ON 07/14/16 I TRIED TO START MY VEHICLE. IT DID NOT START SO I CALLED A TOW TRUCK TO GIVE ME KICK START. THE ENGINE STARTED AND THE BATTERY LIGHT CAME ON, THIS IS THE FIRST TIME IT HAD. TWO DRIVER TOLD ME TO TAKE IT AND GET THE BATTERY CHECKED OUT IT JUST DIDN'T SEEM RIGHT TO HIM. SO I DID AND THAT IS WHEN I FOUND OUT THE I HAD A BLOWN HEAD GASKET AND UPON FURTHER INVESTIGATION THEY FOUND THAT THE COOLANT GOT INTO THE ENGINE AND TWO OF THE PISTONS WERE GONE AND THE INTERIOR WALL OF THE ENGINE WAS SCORCHED BADLY. THIS VEHICLE HAS BEEN TAKEN CARE OF I LOVED IT AND MADE SURE I FOLLOWED ALL THE REQUIREMENTS BU KIA TO KEEP THIS CAR RUNNING. WITH SUCH LITTLE MILES THIS SHOULD OF NEVER HAPPENED. IN MY INVESTIGATION, I FOUND SIMILAR REPORTS REGARDING KIA SORENTO'S AND ENGINE PROBLEMS. I HAVE BEEN IN CONTACT WITH KIA BUT THEY HAVE NOT MADE ANY GESTURES TO HELP ME. I DO NOT HAVE MONEY TO GET A NEW CAR AND THIS WAS MY TRANSPORTATION TO DRIVE ABOUT 2HRS TO HELP MY 93 1/2 YR OLD MOTHER. NOW I CAN'T DO THAT. I LOVED THIS CAR AND CAN NOT BELIEVE THAT KIA WILL NOT HELP. I HAVE HAD TO RENT A CAR FOR 2 DAYS, TAKE A TAXI AND DEPEND ON OTHERS IN MY TIME OF NEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891612July 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE MADE A KNOCKING NOISE FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE RODS WERE TWISTING AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891673July 29, 2016
ENGINE
DURING ACCELERATION THE ENGINE RATTLES AND JERKS LOSING POWER UNTIL I TAKE MY FOOT OFF THE GAS PEDAL. ENGINE IS ATTEMPTING TO STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891685July 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 70 MPH, THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE AND WAS TOWED TO THE DEALER. THE DEALER INDICATED THAT THE ENGINE FRACTURED AND FRAGMENTS ENTERED INTO OTHER AREAS OF THE VEHICLE. THE DEALER REPLACED THE ENGINE ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. UPDATED 09/23/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889181July 28, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889308July 28, 2016
ENGINE
CAR STOPPED DEAD IN ROAD WHILE BEING DRIVEN ON CITY STREET.TAKEN TO KIA DEAL WHO REFUSED TO EVEN CONSIDER MANUFACTURING DEFAULT. UPON EXAMINATION DETERMINED THERE WAS METAL SHAVINGS IN OIL WHICH CAUSED ENGINE TO SEIZE. TO REPLACE ENGINE THEY WANT TO CHARGE $6800 FROM WHAT I HAVE RESEARCHED THIS HAS BEEN A MAJOR PROBLEM FOR HYUNDAI ENGINES PROMPTING A RECALL OF OVER 600,000. SAME ENGINE IS USED IN THIS KIA WHY HAS THERE NOT BEEN RECALL ON KIA'S WITH THIS ENINE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889357July 28, 2016
AIR BAGS
THE AIRBAG LIGHT LIT UP SO I TOOK IT TO THE DEALER. THEY SAID IT WAS THE CLOCK SPRING AND NOT COVERED UNDER WARRANTY. THEY ALSO WANTED TO LET ME KNOW THAT MY AIRBAGS WILL PROBABLY NOT DEPLOY IF I GET IN A WRECK. MULTIPLE OWNERS OF SORENTO'S HAVE COMPLAINED AND THERE SHOULD BE A RECALL. KIA RECALLED THE HONDO IN 2007 OR 08 FOR THE SAME PROBLEM. THIS IS NOT ACCEPTABLE! THEY WANT 500.00 TO REPLACE IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889003July 27, 2016
ENGINE
WHILE BEING DRIVEN ON CITY STREET TO STOP SIGH, ENGINE SHUT DOWN AND COULD NOT BE RESTARTED. ATTEMPT TO JUMPER DID NOT WORK.THIS WAS SECOND INCIDENCE OF THIS PROBLEM FIRST TIME ALTERNATOR REPLACED AND ENGINE THEN WORKED,FOR 2 WEEKS. CAR IS NOW AT KIA DEALER FOR EVALUATION. I S PROBLEM METAL SHAVINGS IN OIL CAUSING ENGINE TO FAIL ? COULD THIS BE SAME PROBLEM WITH HYUNDAI ENGINES THAT WERE RECALLED. SAME ENGINE ,SAME PLANT, SAME TIME FRAME. . .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889028July 27, 2016
STRUCTURE:BODY
DOOR HANDLE ON DRIVER'S SIDE BECAME UNUSABLE FROM THE OUTSIDE, REQUIRING DRIVER TO OPEN THE DOOR FROM THE INSIDE BY ENTERING FROM THE PASSENGER SIDE OR LEAVING THE WINDOW DOWN. IF A PERSON WERE IN AN ACCIDENT AND COULD NOT OPEN THE DOOR, IT WOULD BE DIFFICULT TO GET THEM OUT OF THE DRIVER'S DOOR. THE MECHANISM HAD TO BE REPLACED - KIA ESTIMATED ALMOST $500 TO EVALUATE, ORDER AND REPLACE THE PART. A CAR WITH LESS THAN 80,000 MILES SHOULD NOT HAVE DOOR HANDLES FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888688July 26, 2016
UNKNOWN OR OTHER
PASSENGER REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THE VEHICLE WAS IN MY GARAGE WHEN THE PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888831July 26, 2016
STRUCTURE:BODY
NEITHER FRONT DOOR WILL OPEN FROM THE OUTSIDE BY KEY, OR KEY FOB. I AM ALMOST 6 FOOT AND NEARLY 200 LBS AND IT IS VERY HARD TO CLIMB FROM THE BACKSEAT TO THE FRONT. IF THERE WAS A FIRE OR WRECK THIS COULD BE DISASTROUS. THERE SEEMS TO BE MANY COMPLAINTS BUT NO RECALLS YET. I HAVE HEARD IT IS APPROXIMATELY $600 TO FIX THE PROBLEM. MY VEHICLE IS PAST THE WARRANTY. MANY HAVE SAID IT IS A PROBLEM IN MANY KIA'S YET NOTHING IS BEING DONE ON IT. UNKNOWN HOW TO FIX THE PROBLEM OR WHAT IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888145July 25, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE REAR ENDED ANOTHER VEHICLE CAUSING A CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE INJURIES SUSTAINED TO THE HEAD, BACK AND SHOULDER OF THE CONTACT. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10888186July 25, 2016
SEATS
THE LEVER TO FOLD DOWN THE SECOND ROW SEAT HAS GOTTEN STUCK SINCE I GOT THE CAR. IT WAS SO HARD TO OPERATE SOMETIMES THAT NO MATTER HOW MUCH FORCE YOU USE THE SEAT BACK LEVER WILL NOT RELEASE. THE DEALER IS TELLING ME THE GEAR THAT HOLDS THE SEAT IN PLACE IS NOT WORKING. THEY SAY MANY KIA SORRENTOS HAVE THE SAME PROBLEM. NOW THE SEAT IS IN THE DOWN POSITION AND I CAN NOT GET IT BACK UP. THE DEALER TELLS ME IT WILL COST $350 TO HAVE THE LEVER REPLACED EVEN THOUGH IT HAS NEVER WORKED. THE MIDDLE SAFTEY BELT HAS NEVER WORKED EITHER. EVERY TIME I TAKE IT TO THE DEALER THEY SAY IT IS FIXED. WHEN I GET HOME IT DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887642July 22, 2016
VISIBILITY/WIPER
OUR 42 YEAR OLD DAUGHTER WAS DRIVING ON HIGHWAY.......... RT 84 IN NEWTOWN, CT........NO BRIDGES OR TRUCKS NEAR-BY..... 2 CHILDREN IN BACKSEAT......PANORAMIC SUNROOF.............. LOUD EXPLOSION AND SUNROOF SHATTERED OVER CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887669July 22, 2016
ELECTRICAL SYSTEM
THE GAUGES ON THE DASHBOARD RANDOMLY CHANGE TO INCLUDE THE MPG GOING UP AND DOWN LIKE A ROLLER COASTER. THIS HAS OCCURRED MULTIPLE TIMES. I'VE INFORMED THE DEALER ABOUT IT MULTIPLE TIMES. THEY STATE THEY DO NOT SEE ANY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887710July 22, 2016
STRUCTURE:BODY
AFTER UNLOCKING THE VEHICLE, THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. ONLY WAY TO ENTER THE CAR IS FROM THE PASSENGER SIDE. THE INTERIOR DRIVERS SIDE DOOR HANDLE DOES OPERATE PROPERLY. THE DRIVER DOOR HANDLE WILL NOT OPEN FROM THE OUTSIDE. THIS APPARENTLY IS A VERY COMMON ISSUE WITH THIS MODEL. IN CASE OF AN ACCIDENT, EXTERNAL ENTRY IS IMPOSSIBLE FROM THE DRIVER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887718July 22, 2016
STRUCTURE:BODY
AFTER UNLOCKING THE VEHICLE, THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. ONLY WAY TO ENTER THE CAR IS FROM THE PASSENGER SIDE. THE DRIVER DOOR HANDLE WILL NOT OPEN FROM THE OUTSIDE. THIS APPARENTLY IS A VERY COMMON ISSUE WITH THIS MODEL. IN CASE OF AN ACCIDENT, EXTERNAL ENTRY IS IMPOSSIBLE FROM THE DRIVER DOOR. COST TO REPAIR THIS ISSUE WAS $411.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887719July 22, 2016
UNKNOWN OR OTHER
DRIVING ON HIGHWAY WHEN CRANKSHAFT PULLEY BROKE OFF CAUSING BELTS TO SHRED AND COME OFF. LOST ALL POWER STEERING AND ENGINE SHUT DOWN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887827July 22, 2016
UNKNOWN OR OTHER
PASSENGER SIDE DOOR AND REAR-PASSENGER DOOR BEHIND DRIVER CANNOT BE OPENED FROM THE OUTSIDE. THE ONLY WAY TO OPEN THE DOOR IS FROM THE INSIDE. KIA CLAIMS IT IS NOT UNDER WARRANTY AND WANTS TO CHARGE ME $400 TO REPAIR THEIR FAULTY EQUIPMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887898July 22, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE GROSSLY LOST POWER AND CAME TO A NEAR STOP WHICH ALMOST CAUSED COLLISION WITH VEHICLES TRAVELING AT SPEED LIMIT BEHIND ME. WHILE TRAVELING NORMALLY AT THE POSTED 55 MPH SPEED THE VEHICLE SLOWED IMMEDIATELY TO NEARLY MOVING. THIS HAPPENED MULTIPLE TIMES WHICH I REPORTED TO THE KIA DEALER EACH TIME. THE DEALER DID NOT CORRECTLY DIAGNOSE THE PROBLEM UNTIL AFTER THE THIRD REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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