Kia Sorento Complaints

10,397 consumer complaints on file.

#10894101August 8, 2016
STRUCTURE:BODY, SUSPENSION
PURCHASED USED, WAS DRIVING TO GRANDSON'S BALL GAME, WHEN CAR STARTED MAKING FUNNY NOISE AND ACTED AS THE THE REAR END WAS GOING TO FALL OUT, WE PULLED OVER IN GROCERY STORE PARKING LOT, GOT OUT AND LOOKED, COULD NOT SEE ANYTHING, HAD DAUGHTER FOLLOW US HOME, JUST IN CASE, TOOK IT TO FRIEND WHO NOTICED THE REAR BRACKET ARMS ARE COMPLETELY RUSTED OUT , LOOKS LIKE IT IS WHAT HOLDS THE REAR END IN PLACE. I'M NOT SURE WHAT TO DO, I PAID OVER $5000 USED AND I CAN'T JUST PARK IT, I THINK KIA SHOULD BE RESPONSIBLE FOR THIS MISHAP, IT IS NOT LIKE IT CAN JUST BE FIXED, IT NEEDS REPLACED, SO I'M THINKING IT WOULD BE A MAJOR JOB, I'VE READ MANY MANY OTHER FORUMS AFTER FINDING THIS OUT ABOUT MINE AND RESEARCHING, I"M SURE THIS COULD POTENTIALLY BE A SERIOUS OR EVEN LIFE THREATENING PROBLEM, I'M NOT SURE I WOULD WANT TO SELL IT TO SOMEONE ELSE, IF IT IS DANGEROUS, I WOULD REALLY LIKE TO KNOW THE SERIOUSNESS OF THIS PROBLEM, IS THIS A MINOR OR MAJOR PROBLEM, IS THERE MORE HOLDING THAT REAR END IN PLACE THEN JUST THOSE RUSTED OUT ARMS OR BRACKETS? WOULD YOU WANT YOUR DAUGHTER DRIVING THIS?, I DON'T KNOW IF THE PREVIOUS OWNER WAS AWARE OF NOT, IF SO WE WERE NOT NOTIFIED, I WOULD HATE TO THINK I COULD BE DRIVING DOWN THE ROAD WITH MYSELF AND GRANDBABIES AND SOMETHING HORRIBLE HAPPEN. PLEASE HELP, I"M REALLY CONCERNED ABOUT THIS, ESPECIALLY AFTER ALL THE TROUBLE WITH THE CRANKSHAFT BOLT I" READING ABOUT. I'M SCARED TO DEATH TO DRIVE THIS THING, IF IT HAD NEVER WENT UP ON A RACK WE WOULD BE NONE THE WISER AND WOULD STILL BE DRIVING DAILY JUST AS IF WE DID NOT KNOW, BUT NOW THAT I KNOW, I DON'T KNOW WHAT TO DO.. THIS IS A REAL SAFETY ISSUE, THERE IS TO MUCH NONSENSE CAR DEALERS GET AWAY WITH ANYWAY FOR US CONSUMERS TO WORRY ABOUT OUR LIVES OR SOMEONE ELSE'S WHILE DRIVING. WILL THE REAR END FALL OUT? IS IT SAFE TO DRIVE? YOU TELL ME? WOULD YOU DRIVE IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893682August 6, 2016
ENGINE
THE CAR WOULD LOSE POWER WHILE DRIVING THEN ACCELERATE TO SPEED. THIS WAS FOLLOWED BY SMOKE FROM THE TAIL PIPE. I HAVE RETURNED TO THE YONKERS KIA DEALERSHIP ON CENTRAL PARK AVENUE IN YONKERS NY ON AUGUST 5TH, 2016 TO LOOK INTO A PROBLEM. A DIAGNOSTIC WAS DONE AND IT WAS DETERMINED THE ENGINE WAS RUINED DO TO SLUG BUILD UP. I WAS TOLD THAT A REPLACEMENT WOULD COAST ABOUT $10,000. ODD FOR ME BECAUSE MY WIFE AND I TOOK THE CAR IN FOR REGULAR OIL CHANGES AND NO INDICATION OF ENGINE ISSUES DISPLAYED ON THE DASHBOARD. AFTER SPEAKING TO A SERVICE REPRESENTATIVE HE STATED THAT I WOULD HAVE TO SUPPORT PROOF OF MAINTENANCE ON MY CAR WHICH WOULD ALLOW MY REPAIRS DONE UNDER OUR WARRANTY. I BECAME EXTREMELY DISILLUSIONED AFTER BRINGING THE CAR INTO KIA DUE TO AN ISSUE THAT CAN BE TIED TO THE MANUFACTURER. WE WERE DENIED SERVICE UNDER THE WARRANTY WHICH WE ARE STILL UNDER. OUR CAR IS FAIRLY NEW WITH LESS THAN 25K MILES. WE CARRIED OUT ALL OF THE STEPS THUS FAR INCLUDING TAKING CARE OF OUR INVESTMENT, PROVING OUR CAR HAS BEEN TAKEN CARE OFF INCLUDING KEEPING METICULOUS ANNOTATIONS (KEPT IN THE LOG PROVIDED BY KIA) AND RECEIPTS TO DATE. THIS IS ANOTHER EXAMPLE OF BIG COMPANIES LOOKING FOR LOOPHOLES AND USING TACTICS TO SWINDLE PEOPLE OF THEIR HARD EARNED PAYCHECKS. HOWEVER, KIA DOES NOT WANT TO HONOR US. OUR PAPERWORK/LOG/RECEIPTS ARE BEING TAKEN APART WITH PREJUDICE IN ORDER TO NOT PROVIDE SERVICES AND RECTIFY THIS ISSUE THAT IS PROVEN TO BE A DEFECT. WE ARE CONCLUDING THAT BASED ON THE POOR HANDLING OF OUR CASE AND MANY OTHERS LIKE OURS, KIA AND ITS AFFILIATES /DEALERS AND CORPORATE, ARE NOT ABOUT SAFETY AND CUSTOMER SATISFACTION. ALL WE ASK IS THAT KIA HONORS ITS WARRANTY RATHER THAN FINAGLE USE ON THE FABRICATED NOTION THAT WE ARE AT FAULT RATHER THAN POOR ENGINEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893348August 5, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, POWER TRAIN
MY WIFE HAD THE VEHICLE PARKED ON A SLIGHT SLOPE IN HER MOMS DRIVE WAY MAYBE A 10 DEGREE HILL. SHE PLACED THE VEHICLE IN PARK AND LEFT IT RUNNING WHILE MY DAUGHTER FINISHED A BIRTHDAY CARD SHE WAS MAKING IN THE BACK SEAT. MY WIFE STEPPED OUT OF THE VEHICLE TO GET SOME TISSUE PAPER OUT OF THE BACK WITH THE DRIVERS DOOR OPEN SHE PRESSED THE REAR DOOR /HATCH RELEASE OR OPEN BUTTON LOCATED ON THE DASH. SHE PRESSED THE BUTTON AT THAT MOMENT THE VEHICLE CAME OUT OF PARK AND WENT INTO REVERSE NEARLY RUNNING HER OVER SHE TRIED TO GET IN BUT THE VEHICLE TOOK OFF TO FAST SHE WAS KNOCKED OVER MY DAUGHTER WAS IN THE CAR ROLLING OUT OF CONTROL DOWN THE DRIVE WAY. THE VEHICLE FOLLOWED THE DRIVEWAY DOWN CROSSING THE MAIN ROAD ONLY DOING SOME LIGHT DAMAGE WHERE IT RAN OVER THE MAIL BOX AND STOPPED BY HITTING A TREE. WE CONTACTED KIA AND OUR INSURANCE. KIA OPENED A CASE #K3237787 AND THEN THEY HAVE NOT RESPONDED SINCE. WE TOOK THE VEHICLE TO THE DEALER WHERE IT WAS PURCHASED AND LEFT IT THERE. WE HAVE STILL NO ANSWERS WHAT THEY ARE PLANNING TO DO WITH THIS VEHICLE. THIS EVENT HAPPENED ON 7-25-2016. WE ARE REQUESTING SOME HELP DUE TO NOT HAVING A VEHICLE WE FEEL IS SAFE TO PARK AND NOT WORRYING ABOUT IT COMING OUT OF GEAR AND POTENTIALLY KILLING SOMEONE IN ITS PATH. WE ALSO WOULD LIKE TO HAVE OUR VEHICLE REPAIRED AND BACK TO DRIVE SINCE WE ARE PAYING FOR IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10892709August 3, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
OVERHEATED ON HIGHWAY WOULDNT RUN NEVEMBER 2015 12/23/2015 $3,687.71 ENGINE REPLACEMENT 03/30/2016-05/23/2016 JEFF SMITH AUTO MULTI PT. INSPECTION REPLACE COILS WIRES PLUGS TIMING CRANK AND CAM SENSORS CLEAN TANK AND REPLACE FUEL PUMP $2,995 AND CAR STILL HAD TO BE TOWED TO THE LOCATION IT SITS AT NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892744August 3, 2016
UNKNOWN OR OTHER
BOTH FRONT DRIVER AND DRIVER PASSENGER DOORS WILL NOT OPEN FROM THE OUTSIDE. I HAVE TO OPEN FROM THE INSIDE. THE PASSENGER DOOR BROKE ABOUT 8 MONTHS AGO. DRIVER SIDE JUST BROKE. WAS WORKING FINE THEN I WENT TO GET INTO THE CAR AND DOOR WOULD NOT OPEN. I HAVE 176000 MILES ON CAR. THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892746August 3, 2016
UNKNOWN OR OTHER
AIR CONDITIONER MAKES A CLICKING NOISE WHEN PUT ON MAX. IT WILL EVENTUALLY STOP, BUT IT DOES IT EVERYTIME I TURN ON THE A/C OR CHANGE FROM MAX TO ANOTHER SETTING AND THEN BACK TO MAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892759August 3, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT REMAINED ILLUMINATED SHORTLY AFTER. THE VEHICLE WAS TOWED TO A DEALER AND IT WAS DIAGNOSED THAT THERE WAS NO OIL IN THE ENGINE AND THAT THE ENGINE HAD BLOWN. THE CONTACT STATED THAT OIL HAD BEEN DEPOSITED INTO THE VEHICLE RECENTLY BEFORE THE STALL OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892749August 3, 2016
STRUCTURE:BODY
BACK DRIVER SIDE REAR DOOR WILL NOT OPEN FROM SIDE. IF I CANNOT GET TO MY CHILDREN AND SOMETHING HAPPENS TO THEM I WILL SUE THE SNOT OUT OF KIA. NOW, MY DRIVER SIDE DOOR BROKE AND WILL NOT OPEN FROM OUTSIDE. SAFETY HAZARD BECAUSE I CANNOT GET INTO MY CAR VERY QUICKLY. I HAVE TO GO TO PASSENGER SIDE AND CRAWL ACROSS SET TO OPEN DRIVER DOOR. THIS IS NOT SAFE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892786August 3, 2016
STRUCTURE:BODY
FRONT PASSENGER SIDE DOOR CANNOT BE OPENED FROM THE OUTSIDE. THIS HAS JUST OCCURRED IN AUGUST 2016. PRIOR TO THIS DATE IT WAS WORKING FINE. DOOR CAN ONLY BE OPENED USING INSIDE HANDLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892979August 3, 2016
AIR BAGS
WAS GETTING READY TO MAKE A LEFT AND WAS T-BONED ON DRIVERS SIDE CURTAIN AIRBAGS OR SIDE AIRBAGS DID NOT DEPLOY ADJUSTER FOR INSURANCE COMPANY SAID IT LOOK LIKE THERE WAS A DEFECT IN THE SENSORS.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10892443August 2, 2016
STRUCTURE:BODY
DOOR HANDLE INSIDE PLASTIC CLIP BRAKES DISABLING ENTRY INTO VEHICLE FROM OUTSIDE. DRIVER HAS TO ENTER FROM ANOTHER DOOR AND CLIMB INTO COCKPIT TO OPERATE VEHICLE. FOUND HUNDREDS OF THESE COMPLAINTS ON KIA FORUMS AND OTHER SITES. ACCORDING TO OTHER COMPLAINANTS, OTHER DOORS EVENTUALLY FAILED AFTER FIRST REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891993August 1, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE FRONT DRIVER AND PASSENGER DOORS AND THE REAR PASSENGER DOOR FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891994August 1, 2016
ELECTRICAL SYSTEM
THE VEHICLE WAS IN MOTION. RANDOM BLIND SPOT BLINKING OR SOUND WHEN MAKING A RIGHT TURN. REPEATED VISITS TO STEVENSON KIA. SHOWED VIDEO OF PROBLEM. TECHNICIAN OBSERVED PROBLEM CASE #T3038955. DEALER SAYS THEY CAN,T DO ANYTHING TO SOLVE PROBLEM. SAFETY HAZARD WHEN MONITOR SOUNDS OR BLINKS WHEN THERE IS NO OBSTRUCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892173August 1, 2016
UNKNOWN OR OTHER
THE READ PASSENGER SIDE DOOR ON MY 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. THIS IS A WELL KNOWN PROBLEM WHICH KIA IS RESUSING TO TAKE RESPONSIBILITY FOR SINCE IT IS NOT A "SAFETY ISSUE" ACCORDING TO THEM. I CAN NOT PUT ON THE CHILD LOCK WHILE TRANSPORTING MY CHILD OR IT WILL NOT OPEN FROM INSIDE OR OUT THEN. THIS IS CLEARLY A SAFETY ISSUE, AS KIA TELLS YOU TO FIX IT IMMEDIATELY, BUT WILL THEN REFUSE TO REIMBURSE RECEIPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892256August 1, 2016
AIR BAGS
TOOK MY VEHICLE - 2013 KIA SORENTO - TO HAVE A DIAGNOSIS TEST DONE AT A KIA DEALERSHIP ON WHY MY AIR BAG LIGHT IS ON BECAUSE I RECEIVED A LETTER ABOUT A CLOCK SPRING ASSEMBLY. THE DIAGNOSIS SAID CODE B1764 WHICH IS A PASSENGER OCS MAT DEF ECT AND WANTS TO CHARGE ME 2100.00 TO FIX. THIS VEHICLE IS ONLY 3 YEARS OLD AND I AM OVER THE 60,000 MILE WARRANTY. I DO MOSTLY HIGHWAY DRIVING ALONE IN THE VEHICLE AND ONLY 5% OF THE TIME SOMEONE IS IN THE PASSENGER SEAT. THIS TO ME SOUNDS LIKE A DEFECT AND SHOULD BE TAKEN CARE OF MY KIA. FROM WHAT I AM SEEING ON NHTSA WEB SITE THERE ARE MANY COMPLAINTS ABOUT THE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891883July 31, 2016
ENGINE
WHILE UNDER MOTION ON HIGHWAY AT 65+ MPH, LOST POWER STEERING DUE TO CRANK SHAFT BOLT AND PULLEY FAILURE, RESULTING IN COMPLETE LOSS OF ACCESSORY FUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891942July 31, 2016
SEATS
THE SECOND ROW SEAT WILL NOT RELEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891523July 29, 2016
POWER TRAIN, SUSPENSION
RUSTED BRACKETS POSING A DANGEROUS SAFETY RISK, 2004 KIA SORENTO WITH 162,000 MILES. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH. THE FRAME REAR CROSS MEMBER ALSO RUSTED THROUGH CAUSING THE CONTROL ARMS IS DETACHED FROM THE REAR END ALSO CREATING A SAFETY HAZARD. THERE IS A DESIGN FLAW THAT ALLOWS WATER TO STAY INSIDE THE HOLLOW CROSS MEMBER THAT CAUSED THE CORROSION. DRAIN OR WEEP HOLES IN THE CROSS MEMBER AND AN ANTI-CORROSION COATING WOULD HAVE PREVENTED THIS. WHEN THE BRACKET(S) BREAKS THE REAR AXLE IS NO LONGER HELD IN PLACE THERE ARE REPORTS ON NHTSA WHERE THESE BRACKETS HAVE ROTTED AWAY AND FAILED CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS IS A KNOWN DESIGN FLAW THAT HAS BEEN APPEARING ON THE OLDER CARS WHERE THE ENTIRE FRAME AND REAR END WOULD HAVE TO BE REPLACED. THERE WILL EVENTUALLY BE MORE OF THESE FAILURES AND THERE IS A POTENTIAL FOR FATAL ACCIDENTS FROM LOSS OF VEHICLE CONTROL. I AM AWARE THAT IN EUROPE KIA HAS BEEN REPAIRING SORENTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891527July 29, 2016
STRUCTURE:BODY
VEHICLE WAS STATIONARY. TRIED TO OPEN DRIVER'S SIDE DOOR AND IT WON'T OPEN FROM OUTSIDE. ALL DOORS WERE UNLOCKED, BUT HANDLE WON'T OPEN DOOR. DRIVER'S DOOR CAN BE OPENED FROM INSIDE. THIS IS A HUGE SAFETY ISSUE SINCE I HAVE A 3 YEAR OLD AND I CAN NO LONGER USE CHILD SAFETY LOCKS IN THE EVENT I CAN'T OPEN DOORS FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891549July 29, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE VEHICLE LUNGED FORWARD AND ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE LAST TIME THE FAILURE OCCURRED, THE VEHICLE CRASHED INTO THE GARAGE AND CAUSED EXTENSIVE DAMAGE. THE CONTACT SUSTAINED MINOR BRUISING THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 27,123.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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