Kia Sorento Complaints

10,397 consumer complaints on file.

#10908489September 21, 2016
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY IMPLODED WHILE DRIVING AT SLOW SPEED ON NEIGHBORHOOD STREET. A BRIEF INTERNET SEARCH HAS INDICATED THAT THIS IS NOT AN ISOLATED INCIDENT ON SORENTOS AND HAS HAPPENED TO NUMEROUS OTHERS. THIS VEHICLE IS ONLY 2 MONTHS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908502September 21, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908079September 20, 2016
SEATS
THE SECOND ROW SEATS DO NOT CORRECTLY RELEASE OR LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908100September 20, 2016
EXTERIOR LIGHTING
FOR THE SECOND TIME IN THE PAST 3 YEARS, THE PASSENGER SIDE LOW BEAM HEADLIGHT SOCKET HAS MELTED, MAKING THE LOW BEAM HEADLIGHT NON-FUNCTIONAL. I DO NOT USE MY LOW BEAMS AS DAYTIME RUNNING LIGHTS AND, AFTER THE FIRST MELTDOWN OF THE SOCKET, I CONSCIOUSLY TRIED TO USE THE HEADLIGHTS SPARINGLY. THE MANUAL REFERENCES A 55 WATT REPLACEMENT BULB AND THAT IS WHAT I AM USING. THE AUTO PARTS STORE CLERK ALSO LOOKED UP THE REPLACEMENT BULB AND GUIDED ME TO THE BULB I AM USING. I AM CONCERNED THE MELTED SOCKET COULD CAUSE A FIRE AND, THEREFORE, I FEAR DRIVING THE VEHICLE AT NIGHT, IN THE RAIN, OR AT ANY OTHER TIME LOW BEAMS ARE REQUIRED. MY MECHANIC THOUGHT IT IS A VOLTAGE PROBLEM. WITH A 6-YEAR OLD VEHICLE AND NEARLY 150,000 MILES, I AM RELUCTANT TO SINK A LARGE SUM OF MONEY INTO REPAIRS. GIVEN THIS IS THE THIRD TIME THE SOCKETS HAVE MELTED (2X PASSENGER SIDE; 1X DRIVER SIDE), I BELIEVE THIS IS A CHRONIC ISSUE THAT KIA SHOULD ADDRESS. A SIMPLE INTERNET SEARCH REVEALS THIS PROBLEM IS NOT AN ISSUE SOLELY WITH MY SORENTO, BUT IS A MORE WIDESPREAD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908186September 20, 2016
ENGINE, POWER TRAIN
2011 SORENTO SHIFT REALLY HARD, SOMETIMES I HAVE TO FORCE IT TO SHIFT BY LOWERING SPEED, SOMETIMES IT DOES NOT WANT TO SHIFT AT ALL AND THEN MY ENGINE LIGHT COMES ON, THEN SHIFTS REALLY HARD AND WANTS TO STOP ON ME AS I AM DRIVING. SOMETIMES AT A LIGHT IT DOES DIE, BUT THEN START BACK UP. ONE TIME IT WOULD NOT GO EVEN WITH PUSHING THE GAS ALL THE WAY DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907675September 19, 2016
AIR BAGS
ON OCCASION, "PASSENGER AIR BAG OFF" LIGHT GOES ON WHILE AN ADULT (>120LBS.) IS SITTING IN THE FRONT PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907331September 17, 2016
ENGINE
VEHICLE DESCRIBED WAS PURCHASED BY US 8/10/16. RECEIVED NOTICE FROM KIA ON 8/29/16 THAT ENGINE COULD "FAIL", BASICALLY COME APART. CONCERNED WITH SAFETY OF FAMILY IF WIFE WAS DRIVING DOWN THE ROAD OR IN A REMOTE AREA AND THIS OCCURS WITH HER AND GRANDCHILDREN IN CAR. WHY WOULD THIS NOT BE A RECALL ITEM. PLEASE LET ME KNOW WHY IT WOULD NOT BE A RECALL ITEM. TRYING TO AVOID A POTENTIALLY SERIOUS ACCIDENT. TOLD TO KEEP PAPERWORK IN GLOVE BOX IF IT HAPPENS.....REALLY? PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907351September 17, 2016
STRUCTURE:BODY
TAKATA RECALL RENTED CAR FROM BUDGET. EXITED CAR AND THE BOTTOM CORNER OF THE DRIVER'S SIDE DOOR CAUGHT MY LEG PRODUCING A LARGE GASH IMMEDIATELY. UPON INSPECTION IT WAS CLEAR THAT THERE WAS A VERY SHARP PLASTIC MATERIAL AT THE BOTTOM CORNER OF THE DRIVER'S SIDE DOOR. THE VEHICLE WAS PARKED IN A LOT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10907232September 16, 2016
UNKNOWN OR OTHER
IN THE PAST 3 YEARS I'VE HAD TWO OF MY EXTERNAL DOOR HANDLES BREAK OFF WITHOUT EXPLANATION OR INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906816September 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY JERKED AND STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE FAILED TO RESTART AND HAD TO BE TOWED TO THE NEAREST DEALER. IT WAS DIAGNOSED THAT SLUDGE WAS PRESENT IN THE OIL RESERVOIR, WHICH CAUSED THE ENGINE TO SHUT DOWN. THE VEHICLE HAD TO BE TOWED BACK TO THE STATE OF RESIDENCE AND THE DEALER DIAGNOSED THAT IMPROPER OIL CHANGES WERE PERFORMED. THE ENGINE HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906999September 15, 2016
VISIBILITY/WIPER
SUNROOF EXPLODED. IT JUST SHATTERED, PERFECT DRIVING CONDITIONS, NO DEBRIS, NO ACCIDENT, DRIVING AT 55 MPH ON A HIGHWAY WITHOUT ANY OTHER VEHICLES AROUND OR BRIDGES. ROAD WAS FLAT, EVEN AND NO DEBRIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906368September 14, 2016
STRUCTURE:BODY
THE DRIVERS SIDE REAR DOOR WILL NOT OPEN FROM EITHER THE INSIDE OR OUTSIDE. THIS IS RIDICULOUS. THERE ARE LITERALLY THOUSANDS OF THE SAME COMPLAINTS ONLINE AND THE KIA DEALERS ARE REPLACING THOSE THAT ARE UNDER WARRANTY, AND BRAND NEW ONES (DOOR ACTUATOR PROBLEM). IT IS OBVIOUSLY A FACTORY DEFECT, YET KIA WON'T ISSUE A RECALL FOR THE DOOR ACTUATOR. I WANT TO BE ABLE TO USE MY BACK SEAT. ALSO A SAFETY ISSUE IF MY FAMILY IS IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906393September 14, 2016
SUSPENSION
I BROUGHT MY VEHICLE FOR A COOLANT LEAK. MY MECHANIC ASKED THAT I COME OVER TO LOOK AT UNDERNEATH THE VEHICLE. THE REAR DRIVERS SIDE CONTROL ARM WAS NO LONGER ATTACHED TO THE REAR AXLE. HE EXPLAINED THAT THE UPPER CONTROL ARM BRACKET WELDED TO THE REAR AXLE ON DRIVER SIDE ROTTED RIGHT THROUGH, CAUSING THE CONTROL ARM TO COME OFF. I CALLED KIA AND THEY WON'T DO ANYTHING TO HELP. THIS PROBLEM HAS BEEN ADDRESSED IN THE UK AND DOMESTICALLY FOR HYUNDIA SANTA FE. SO BASICLY I HAVE A 2005 KIA WITH 93,000 MILES ON IT THAT IS UNSAFE TO DRIVE DUE TO A DESIGN DEFECT. BOTH KIA AND DEALER SAID THEY WOULD DO NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906438September 14, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE FAILED. WHILE DRIVING, THE VEHICLE DECELERATED AND EMITTED A LOUD TICKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS OIL SLUDGE IN THE ENGINE. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906723September 14, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE VEHICLE MADE A KNOCKING NOISE. THE CONTACT PULLED OVER, TURNED OFF, AND RESTARTED THE VEHICLE. AFTER RESTARTING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE PAST 40 MPH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DIAGNOSED THAT THERE WAS METAL SHAVINGS IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906007September 13, 2016
POWER TRAIN
CRANKSHAFT BOLT BROKE WITH APPROX 75,000 MILES. KIA ISSUED SERVICE BULLETIN AND REPLACED THE BOLT. BUT THE MOTOR WAS DESTROYED WHEN IT BROKE AND CONTINUOUSLY OVERHEATED AND WAS UNDRIVABLE. IT REQUIRED A NEW MOTOR. NOT HAVING $ TO REPLACE MOTOR & KIAS ZERO ACCOUNTABILITY. VEHICLE SAT AT A REPAIR SHOP FOR 2 YEARS & THEY FILED FOR AN ABANDONED TITLE. AT THE TIME VALUED AT APPROX $7500. WASTED!!!! THANKS KIA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906156September 13, 2016
UNKNOWN OR OTHER
THE SUNROOF OF THE VEHICLE EXPLODED WHILE I WAS DRIVING IT ON THE INTERSTATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905820September 12, 2016
ENGINE, STEERING, UNKNOWN OR OTHER
I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN MY CARS WOULDN'T TURN THE BATTERY LIGHT CAME ON AND IT WAS ACTING LIKE IT WAS DYING. IT HAPPENS A BOUT 5 MILES FROM HOME AND WHEN I GOT IT THERE I TOLD MY HUSBAND. HE LOOKED AT IT AND TOLD ME MY HARMONIC BALANCER WAS LOOSE AND IT LOOKED TO HAVE SNAPPED THE BOLT. NOW I CANNOT DRIVE MY VEHICLE UNTIL I CAN GET THE BROKEN BOLT OUT AND GET IT FIXED. I LOOKED UP WHAT TO DO AND NOTICED I AM NOT THE ONLY PERSON 28TH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905589September 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY ESC LIGHT WILL COME ON AND MY CAR WILL LOSE ALL POWER,STEP ON GAS AND NOTHING HAPPENS, HAVE TO PULL OVER, STOP ENGINE AND RESTART, THEN CAR RUNS NORMAL, THIS SEEMS TO BE VERY DANGEROUS IF HAPPENS ON FREEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904881September 9, 2016
POWER TRAIN
DRIVING ON HIGHWAY GOING ABOUT 65MPH WHEN I HEARD A LOAD BANG FROM THE REAR AND FELT HARD JERK FROM CAR , I STOPPED THE CAR LOOKED UNDERAND SAW FLUID LEAKING FROM AWD COUPLING, TOOK IT IN TO KIA FRESNO REAR DIFFERENTIAL BROKEN METAL IN DIFFERENTIAL FLUID, DIFFERENTIAL REPLACE BUT AWD COUPLING NOT REPLACE. AWD STILL NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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