Kia Sorento Complaints

10,397 consumer complaints on file.

#10914515October 7, 2016
ENGINE
ON MY WAY TO WORK I HEAR A LOUD POP. THEN AFTER THAT I COULD HEAR A KNOCKING NOISE EVERY TIME I ACCELERATED. I HAD THE CAR TOWED TO THE DEALERSHIP I BOUGHT THE CAR AT. I WAS TOLD I HAD A ROD KNOCKING, IF I COULD PROVIDE PROOF OF OIL CHANGES EVERY 7500 MILES THEY WOULD SEE IF KIA WOULD COVER THIS. MY OIL IS CHANGED EVERY 5000 BUT DONE AT HOME NOT A DEALERSHIP OR LUBE PLACE. I DID NOT KEEP MY RECEIPTS OF OIL AND FILTER BOUGHT. THEREFORE I WAS OUT OF LUCK. THEY COULD GET A REBUILT MOTOR FOR $6100 WITH A YEAR WARRANTY. BUT, THEY COULD NOT FIND A USED MOTOR. THE GENERAL MANAGER AT THE DEALERSHIP WAS SO RUDE TO ME ON THE PHONE AND EVEN USED FOUL LANGUAGE. HE SAID THAT I HAD NEVER SERVICED MY CAR WHICH IS NOWHERE NEAR THE TRUTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914199October 6, 2016
ENGINE
THIS IS THE THIRD TIME THAT THIS HAS HAPPEN TO ME. I WAS DRIVING AND MY CAR STOP IN THE MIDDLE OF THE STREET NEED A TOW TRUCK SO I TOOK IT TO THE SHOP AND THE DIAGNOSE WAS CRANK SHIFT SENSOR $700.00. ABOUT 3 YRS LATER DRIVING ON THE FREEWAY LOST ALL POWER LIGHT CAME ON GUIDE OF THE FREEWAY I TOOK IT TO THE SHOP THE SAME PROBLEM AGAIN CRANK SHIFT SENSOR AGAIN $700.00. THE YR DRIVING FROM WORK ON THE FREEWAY IT HAPPEN AGAIN NO POWER LIGHT CAME ON ANOTHER $ 700.00. [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914270October 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913928October 5, 2016
STRUCTURE:BODY
WHILE DRIVING MY 2005 KIA SORENTO, WAS COMING TO A STOP, THE RIGHT SIDE OF THE VEHICLE DROPPED AND THE REAR END SHIFTED, THE TIRE STARTED RUBBING ON THE BODY. GOT IT UNDER CONTROL AND PULLED OVER. CHECKED UNDER VEHICLE AND FOUND THE FRAME WAS RUSTED AND THE CONTROL ARM BROKE OFF OF THE FRAME. HAD TO GET IT TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913944October 5, 2016
SEATS
REAR SEAT LATCHES BREAK. 1ST OCCURRENCE APPROX 60K MILES. BROKEN AGAIN APPROX 70K MILES. LATCHES VERY DIFFICULT TO USE. MAY BREAK AND LEAVE SEAT USELESS IN DOWN POSITION. CURRENTLY BROKEN WITH SEAT STUCK IN UPRIGHT POSITION. APPEARS TO BREAK WHILE VEHICLE STATIONARY. KIA SEEMS TO HAVE ISSUES W LATCHES IN GENERAL. AM AWARE WARRANTY EXTENSION FOR DOOR LATCHES (2 OF MINE HAVE BROKEN). THANK YOU!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913569October 4, 2016
ENGINE
SON WAS DRIVING VEHICLE ON INTERSTATE. STARTED MAKING A NOISE AND THEN STOPPED. HAD IT TOWED. DEALERSHIP SAID IT WAS THE BEARINGS ON THE UNDERSIDE OF CRANKSHAFT. 114,000 MILES SO OUT OF WARRANTY. HAD TO REPLACE ENGINE AT COST TO ME OF OVER $7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911169October 3, 2016
ENGINE
I WAS TRAVELLING ABOUT 30 MPH ON A CITY STREET WHEN THE GASOLINE PEDAL WOULD NOT WORK. I PRESSED THE GAS PEDAL AND NOTHING WOULD HAPPEN. ABOUT 5 SECONDS LATER A FEW LIGHTS ON THE DASHBOARD LIT UP AND THEN THE ENTIRE ENGINE SHUT DOWN. I COASTED TO THE CURB IN A NO PARKING ZONE. I TRIED TO RESTART THE CAR BUT IT WOULD NOT "TURN OVER." APPROXIMATELY 5 MINUTES LATER THE CAR STARTED AND I DROVE APPROXIMATELY ONE MINUTE WHEN EVERYTHING HAPPENED EXACTLY THE SAME WAY AGAIN. I CALLED THE KIA ROADSIDE ASSIST AND THEY TOWED THE CAR TO THE DEALERSHIP. I AM AWAITING AN ANSWER FROM THE DEALERSHIP. MY WIFE ALSO WAS DRIVING ON THE HIGHWAY 2 TIMES IN THE PAST AT APPROXIMATELY 70 MPH WHEN THE VEHICLE WOULD SLOW DOWN IN A FAST MANNER BY ABOUT 20 MPH. SHE COULD THEN SPEED UP AGAIN. THE DEALERSHIP COULD NOT FIND AN ANSWER FOR THAT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911009October 2, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
LEFT LOW BEEM LIGHT IS OUT IN MY CAR IT IS A NEW BULB.THIS IS THE 2ND TIME IT HAS HAPPENED ALSO THE LIGHTS GO OUT FOR NO REASION I WILL BE DRIVING AND THEY GO OUT, I HAVE TO USE THE ON AND OFF LEVER FLICK IT MULTIPAL TIMES TO GET THEMTO COME BACK ON I HAVE TAKEN IT TO DEALLER 4 TIMES THEY CANT FIND OUT WHY IT DOSE IT ALSO LAST NIGHT FOR SOME RESION MY RIGHT DOOR WILL NOT OPEN FROM OUT SIDE NOR THE DRIVER SIDE REAR DOOR IS DOING THE SAME THING AS OF LAST NIGHT ?????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910715September 30, 2016
POWER TRAIN, EXTERIOR LIGHTING
HEADLIGHT LOW BEAM BULBS ARE BURNING OUT AT THE RATE OF ONE (1) TO TWO (2) WEEKS. THE LEFT BULB BURNED OUT A COUPLE OF YEARS AGO. APPROXIMATELY A MONTH AGO BOTH OF THE LOW BEAM BULBS BURNED OUT AT NIGHT WHEN MY WIFE WAS DRIVING HOME FROM CHURCH. SHE ALMOST WRECKED BEFORE SHE TURNED THE LIGHTS ON HIGH BEAM. SINCE THEN THE LEFT SIDE BULB HAD BURNED OUT TWICE. I HAVE REPLACE THESE BULBS AT A COST OF APPROXIMATELY $15.00 EACH. I AM AFRAID THAT THE LIGHTS ARE GOING TO GO OUT WHEN DRIVING WHEN IT IS NOT POSSIBLE TO CHANGE TO HIGH BEAM. THE LAST BULB BURNED OUT JUST LAST NIGHT WHEN IT WAS DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910860September 30, 2016
ELECTRICAL SYSTEM, STEERING, WHEELS
OUR 2006 KIA SORENTO ALL THE SUDDEN WHILE DRIVING ON A VERY BUSY IN CITY HIGHWAY, STARTED SOUNDING LIKE IT KEPT TRYING TO TURN OVER AND WE PULLED OVER. WE NOTICED IT STARTED SMELLING HOT BUT WOULDN'T TURN OFF SO MY HUSBAND TRIED TAKING OFF THE BATTERY BUT COULDN'T BECAUSE IT WAS SO HOT IT BURNED HIM AND NOTICED SMOKE COMING FROM THE ENGINE. WE FINALLY GOT IT OFF SO WE TRIED TO RESTART IT BUT THE BATTERY WAS TOTALLY DEAD. THE SHOP SAID THE ENGINE IS GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910561September 29, 2016
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS CORRODED UNDER THE REAR AXLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910249September 28, 2016
STRUCTURE:BODY
I JUST BOUGHT A 2011 KIA SORENTO LAST WEEK WITH 39,000 MILES ON IT. WHEN I WENT TO GET IN THIS MORNING TO GO TO WORK MY DRIVER'S SIDE DOOR WOULD NOT OPEN. I CAN ONLY OPEN IT FROM THE INSIDE. I TRIED LOCKING AND UNLOCKING IT AND NOTHING. IT STILL DOES NOT OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910301September 28, 2016
STRUCTURE:BODY
DOOR LOCKS WILL NOT OPEN FROM OUTSIDE THE DOOR LOCK ASSEMBLY HAS BROKEN ON TWO OF MY DOORS, THE PASSENGER FRONT AND THE DRIVER SIDE REAR. THIS IS CLEARLY A PROBLEM BASED ON THE AMOUNT OF COMPLAINTS AND SHOULD BE RECALLED. THERE IS NO GUARANTEE IF YOU GET THEM FIXED, WITH ORIGINAL KIA PARTS, THAT IT WILL NOT HAPPEN AGAIN. THIS CLEARLY IS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910025September 27, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2008 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE SUDDENLY SURGED AT A HIGH RATE OF SPEED. THE CONTACT CRASHED INTO THE PRECEDING VEHICLE, WHICH CAUSED THAT VEHICLE TO CRASH INTO A THIRD VEHICLE. THE DRIVER SIDE AIR BAG DEPLOYED WITH EXTREME FORCE. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, AND A WHIPLASH. THE CONTACT WAS ALSO INJURED BY THE SEAT BELT. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A YARD AND DESTROYED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V114000 (EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10909762September 26, 2016
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE PASSENGER SIDE LOW BEAM HEADLIGHT FAILED. THE CONTACT HAD TO SWITCH TO THE HIGH BEAMS IN ORDER TO GET HOME. THE SAME FAILURE OCCURRED THREE OTHER TIMES ON THE SAME SIDE OF THE VEHICLE. THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THE MANUFACTURER UTILIZED THE WRONG SIZE WIRE. THE VEHICLE HAS BEEN AT THE DEALER THREE TIMES FOR THE SAME FAILURE THIS MONTH AND THE HARNESS HAD TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909518September 25, 2016
ENGINE, POWER TRAIN
IN LATE JUNE MY ENGINE STARTED S KNOCKING NOISE WHILE I WAS DRIVING AND ALL OF THE SUDDEN THE CAR STALLED IN THE MIDDLE OF THE STREET. I TRIED TURNING IT ON AND THE ENGINE JUST KEPT MAKING THE KNOCKING NOISE. I HAD MY CAR TOWED TO A MECHANIC AND HE LET ME KNOW THAT MY ENGINE NEEDED TO BE REPLACED. IN SEPTEMBER, I RECEIVED A LETTER FROM KIA DATED AUGUST 29,2016, STATING THAT THEY WERE EXTENDING MY WARRANTY ON MY VEHICLE BECAUSE OF THE EXACT ISSUE I HAD WITH MY ENGINE IN JUNE. AT THIS POINT, I HAVE ALREADY PAID FOR MY VEHCLE TO BE FIXED, BUT IT'S STILL NOT RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908736September 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL SOUND WAS HEARD COMING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SHOULDER, BUT THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE ENGINE BLOCK, THE RODS CAME APART, AND THERE WAS NO OIL IN THE VEHICLE. THE DEALER STATED THAT THE ENGINE BLOCK WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908752September 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 80 MPH, THE VEHICLE DECELERATED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A ROD WENT THROUGH THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908838September 22, 2016
ENGINE, STEERING, UNKNOWN OR OTHER
DRIVING ON HIGHWAY RTE 24 WHEN CRANKSHAFT PULLEY BROKE OFF CAUSING ENGINE AND BRAKE LIGHTS TO COME ON. IT WAS IMPOSSIBLE TO CONTROL AND TO STEER THE VEHICLE CAUSING ME TO NEARLY GET INTO AN ACCIDENT. SUBSEQUENTLY, MY VEHICLE GOT TOWED FROM THE HIGHWAY TO A MECHANIC SHOP WHO INFORMED ME THAT MY 2005 KIA SORENTO'S CRANKSHAFT PULLEY BOLT BROKE OFF - THEREFORE TO BUY AN ENGINE OR JUNK IT. UNFORTUNATELY, I OWNED THIS VEHICLE FOR ONLY 1 YEAR 3 MONTHS AND WITH THESE PROBLEMS. I DON'T HAVE ANY MONEY TO REPLACE IT RIGHT NOW AND I DON'T KNOW WHAT TO DO TO GET TO WORK GOING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908432September 21, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE INSTRUMENT CLUSTER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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