Kia Sorento Complaints

10,397 consumer complaints on file.

#11230927July 11, 2019
AIR BAGS
MY CAR HAS NEVER BEEN IN AN ACCIDENT. WHILE DRIVING YESTERDAY, THE AIR BAG INDICATOR CAME ON AND STAYED ON ALL THROUGH MY TRIP. IT WILL NOT GO OFF. I DID SOME RESEARCH ON THE INTERNET AND SEEN THAT THIS ISSUE HAS BEEN COMPLAINED ABOUT BY SO MANY OTHER USERS OF THIS VEHICLE. THIS IS A SAFETY ISSUE AS THE AIRBAG SYSTEM IS LIKELY FAULTY AND MAY NOT DEPLOY IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230844July 10, 2019
VEHICLE SPEED CONTROL
LESS THAN A WEEK AFTER GETTING THIS CAR, IT STARTED HAVING INTERMITTENT NO ACCELERATION! THE FIRST CODES WERE 02 SENSOR BUT IT WAS TRANSMISSION PROBLEM, I ONLY DROVE THE CAR 1000 NO IN A YEAR AND I JUST HAD IT REPAIRED I THOUGHT UNDER WARRANTY WITH TRANSMISSION CODES AS WELL AS A.C. WHICH WAS FIXED, BUT 2ND TIME DRIVING AND SAME THING, I COULD PUSH THE THROTTLE TO THE FLOOR AND NOT GO OVER 10MPH! I HAVE SEEN SO MANY OF SAME COMPLAINT! I HAVE NEARLY BEEN CRASHED INTO MULTIPLE TIMES, HAD TO PULL OFF INTERSTATE...I HAVE CALLED FREEDOM KIA AND DIDN'T GET CALL BACK AS PROMISED. I AM SCARED TO DRIVE THIS CAR AND SOMETHING HAS TO BE DONE NOW! I AM DISABLED, AND HAVE A GRANDBABY! WHY ARE YOU PEOPLE NOT DOING ANYTHING ABOUT THIS?? YOUR JOB IS TO PROTECT US! THE WARRANTY IS UP IN 10DAYS AND IT'S NOT GOING TO BE FIXED AS YOU CAN SEE BY SO MANY COMPLAINTS! I WANT ACTION NOW WITH THE KIA DEALERSHIP. IF I GET IN AN ACCIDENT, THERE WILL BE MANY LAWSUITS, INCLUDING YOU FOR NOT DOING YOUR JOBS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230890July 10, 2019
EXTERIOR LIGHTING
THE DIM HEADLIGHTS IN THE 2015 KIA SORENTO HAVE BURNT OUT MULTIPLE TIMES. I HAVE REPLACED THE HEADLAMPS 4 TIMES IN A 15 MONTH WINDOW. I AM UNCERTAIN WHEN THE ACTUAL LAMPS BURN OUT, BUT I DO NOTICE AS I AM DRIVING. I DO NOT HAVE AN AUTO FEATURE ON MY CAR FOR THE HEADLIGHTS SO I MANUALLY TURN THEM ON BEFORE I DRIVE. THE FIRST OCCURRENCE OF THIS HAPPENED IN MARCH OF 2018 AND HAS BURNT OUT MULTIPLE TIMES SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230405July 9, 2019
SEATS
THE FRONT SEAT HEAD RESTS PUSH THE HEAD WAY TOO FAR FORWARD AND ACTUALLY HURT MY NECK/SHOULDERS WHEN DRIVING. MANUAL SAYS SOME MODELS HAVE FORE-AFT ADJUSTABLE HEADREST. UNFORTUNATELY MINE DO NOT, AS I FOUND OUT WELL AFTER I PURCHASED THE SUV. DID SEE SAME ITEM IN ONLINE DISCUSSIONS. MY FIX AS SUGGESTED IN ONLINE FORUM, WAS TO TURN THE HEADREST AROUND BACKWARDS. AT LEAST THAT PREVENTED FROM THE EXTREME HEAD FORWARD POSITION, BUT ALSO HAD TO STRAP AN ADDITIONAL CUSHION SO THAT IT WAS NOT TOO FAR BACK, AS WHEN YOU TURN BACKWARDS IT GOES EXTREMELY FAR BACK. THIS IS A KNOWN ONLINE ISSUE AND KIA SHOULD SUPPLY A PROPER ADJUSTABLE HEADREST AS THIS WOULD BE A SAFETY ISSUE IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11230523July 9, 2019
ENGINE
WHILE EXITING A HIGHWAY, HEARD A NOISE. STEERING BECAME DIFFICULT. ENGINE STALLED, ALL WARNING LIGHTS LIT UP. SMOKE SEEN IN REARVIEW MIRRORS. CAME TO A STOP AND DISCOVERED A FIRE UNDER THE ENGINE. CAR WAS ENGULFED WITHIN 7 MINUTES. TOTAL LOSS, NOTHING LEFT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11230172July 8, 2019
EXTERIOR LIGHTING
SOMETIME TOWARD THE END OF 2018, I NOTICED THAT MY DOME LIGHT NO LONGER ILLUMINATED WHEN THE DOORS WERE OPENED. I CAN STILL USE THE INTERIOR LIGHTS MANUALLY, THOUGH THIS USUALLY LEADS TO FORGETTING AND LEAVING THEM ON. I LIVE IN WA, IT IS OFTEN DARK AROUND 4 PM AND GREY THROUGHOUT THE DAY. I FEEL THIS IS A HUGE SAFETY ISSUE, AS I CANNOT SEE WHO IS IN MY CAR BEFORE ENTERING WHEN IN A PARKING LOT. ALSO, MY 5-YEAR-OLD HAS A HARD TIME BUCKLING HER OWN CAR SEAT BELT SINCE SHE CANNOT SEE THE BUCKLE. THIS IS AN INCONVENIENCE AND WITH CRIME RATES RISING, IT MAKES ME FEEL UNCOMFORTABLE GOING OUT ALONE, KNOWING THAT NOBODY CAN SEE WHAT IS GOING ON WHILE I AM BUCKLING HER IN. THE CHANCES OF BEING MUGGED OR WORSE GO UP, MY SAFETY IS WORTH THE $400, HOWEVER, I SHOULD NOT HAVE TO PAY TO HAVE A MALFUNCTION IN THE VEHICLE FIXED. THE REASON I FEEL THIS SHOULD BE A RECALL IS BECAUSE OF THE 3 KIA'S WE OWN, 2 OF THEM HAVE THIS SAME ISSUE OF THE INTERIOR LIGHTS ONLY WORKING MANUALLY AND NOT ACTIVATED WITH OPENING THE DOOR. MY HUSBANDS 2011 KIA OPTIMA DOME LIGHT STOPPED WORKING WHEN THE DOORS WERE OPENED AROUND NOVEMBER OF 2017. BOTH OF US HAVE OVER 60,000 MILES ON OUR VEHICLE AT THE TIME OF THE MALFUNCTION. MY HUSBAND WAS QUOTED OVER $400 TO HAVE THIS REPAIRED. WHEN LOOKING AT FORUMS, IT LOOKS AS THOUGH IT IS A CONNECTION THAT WIGGLES LOOSE. I AM SURE THAT IF 2 OF OUR KIA'S HAVE THIS ISSUE, IT IS HIGHLY LIKELY MANY MORE KIA OWNERS HAVE THE SAME ISSUE. KIA SHOULD BE RESPONSIBLE TO FIX THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230309July 8, 2019
ENGINE
MY CAR WAS DRIVING PERFECTLY AND THEN ALL OF A SUDDEN STARTED CHUGGING, DRIVING EXTREMELY ROUGHLY, AND MY CHECK ENGINE LIGHT CAME ON. I THOUGHT IT MIGHT HAVE TO DO WITH THE RECALL ON ENGINES LIKE MINE SO I TOOK IT TO A KIA DEALERSHIP TO HAVE IT CHECKED OUT AND EXPLAINED MY CONCERN AND THE THE RECALL IN QUESTION HAD BEEN CLEARED BECAUSE IT HADN'T DONE ANYTHING AT THE TIME BUT NOW I WAS CONCERNED THAT WAS THE ISSUE. THEY RAN MY CHECK ENGINE LIGHT AND TOLD ME IT WAS THE IGNITION COILS AND THE FUEL INJECTOR AND THAT IT WOULD COST ME ABOUT $800 BUT THEY WOULDN'T ACKNOWLEDGE MY QUESTIONS ABOUT THE RECALL OR SHOW ME WHAT THE CODES WERE. I TOOK IT TO AUTOZONE TO HAVE THEM RUN THE CODES SO I COULD SEE WHAT THEY WERE AND IT WAS JUST THE IGNITION COIL AND CYLINDER 4 MISFIRING AND NOT THE FUEL INJECTOR AT ALL. I GOT THE IGNITION COILS AND SPARK PLUGS REPLACED BUT IT'S STILL RUNNING ROUGH AND CYLINDER 4 IS STILL MISFIRING AND MY CAR EVEN STALLED OUT ON THE INTERSTATE WHILE I WAS IN THE LEFT LANE. MY CAR IS ONLY 6 YEARS OLD WITH 151,000 MILES ON IT. IT DROVE LIKE A DREAM WHEN I GOT IT AND I'VE TAKEN CARE OF IT REALLY WELL EVER SINCE. I'M AFRAID THIS ISSUE IS OUT OF MY HAND AND HAS SOMETHING TO DO WITH THE CURRENT RECALL OR POSSIBLY ANOTHER ISSUE THAT NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229996July 8, 2019
UNKNOWN OR OTHER
MICHELIN PREMIER TIRES HAVE BEEN SHREDDING ON EACH TIRE, AT EVERY TREAD. TIRES ALSO MAKE HUMMING NOISE AND YOU CAN FEEL A ROUGHNESS IN THE RIDE. TIRES HAVE BEEN DOING THIS SINCE CAR PURCHASE. DEALER CONTACTED MICHELIN BUT THEY SAID NO RECALL AND ONLY OFFERED PRORATED DISCOUNT ON NEW TIRE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230040July 8, 2019
UNKNOWN OR OTHER
I BOUGHT MY CAR NEW OFF THE LOT BACK IN 2013, THE STEREO STOPPED WORKING IN 2016. I HAD ALL THE FUSES CHECKED AND THEY'RE ALL GOOD, SPEAKERS ARE FINE. THEY SAID THE WHOLE STEREO NEEDS TO REPLACED AND QUOTED ME OVER $500 TO REPLACE IT. ONLY THREE YEARS INTO OWNING MY NEW CAR. IT WAS WORKING PERFECTLY THEN ALL OF A SUDDEN IT JUST STOPPED. THE LIGHT COME ON AND THE CONTROLS WORK BUT THEY SAID IT'S NOT CONNECTING TO THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230074July 8, 2019
ENGINE
MY CAR IS HAVING PREMATURE BEARING WEAR AND CAUSING NOISES WITHIN THE ENGINE AT ALL TIMES. I WAS TOLD MY VIN # WAS NOT INCLUDED IN THE RECALL SC147 BUT IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229955July 7, 2019
ENGINE
DRIVING ON THE HIGHWAY AND THE CAR JUST SHUT DOWN, NO WARNING LIGHTS OR ODD SOUNDS KIA DEALER SAID THEY ENGINE LOCKED UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229824July 6, 2019
SERVICE BRAKES
I WAS GETTING OVER INTO THE TURN LANE TO THE HWY THE BRAKES LOCKED UP AND I COULDN'T PUSH ON THE BRAKES THEY WERE REALLY HARD TO PRESS DOWN IT WAS LIKE A STONE THAT I WAS TRYING TO PUSH ON THE CAR WOULDN'T STOP I HAD TWO CHOICES RUN INTO THE VEHICLE IN FRONT OF ME OR RUN OVER A CURB FULL OF ROCKS SO I CHOSE THE ROCKS I HAD NO BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229511July 5, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON THE INTERSTATE HOME FROM WORK AND HEARD A POPPING SOUND AND THEN A SUDDEN EXPLOSION COMING FROM THE TOP OF MY CAR. WHEN I STOPPED AND CHECKED THE ROOF I FOUND THAT MY MOONROOF HAD A HUGE HOLE IN IT AND THE GLASS WAS SHATTERED IN THE FIRST PANEL. I SAW NOTHING KICKED UP FROM ANY VEHICLES WHEN I WAS DRIVING AND UNLESS A METEOR HIT MY CAR THERE WAS NO EVIDENCE OF ANYTHING BEING DROPPED ON IT WHILE I WAS DRIVING. I FEEL LIKE THE MOONROOF JUST SHATTERED. IT WAS A HOT DAY BUT THERE WAS NO CHANGES IN TEMPERATURE THAT WERE DRAMATIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229546July 5, 2019
ENGINE
DRIVING HIGHWAY ENGINE MAKE LOUD KNOCKING SOUND AND CAR STOP RUNNING. AFTER COOL DOWN, I WAS ABLE TO START BUT MAKING LOUD KNOCKING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229570July 5, 2019
ENGINE
AFTER GETTING AN OIL CHANGE IN MARCH MY CHECK ENGINE LIGHT WENT ON IN EARLY JUNE. THE DEALERSHIP IS STATING THAT THE ENGINE WILL SEIZE AND THERE WAS NO OIL. MY CAR DID NOT BURN OR LEAK OIL. THE DEALER IS STATING IT'S AN OPEN RECALL BUT KIA IS DENYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229580July 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING ON THE HIGHWAY, THE ENGINE OVERHEATED. THE CONTACT PULLED OVER AND CALLED AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE SEIZED. THE CONTACT STATED THAT THE VEHICLE WAS WELL MAINTAINED WITH REGULAR OIL CHANGES. THE VEHICLE WAS TOWED TO HERB CHAMBERS KIA OF BURLINGTON (93 CAMBRIDGE ST RTE. 3A, BURLINGTON, MA 01803, (781) 202-3456) AND THEY STATED THAT THERE WERE NO RECALLS. THE CONTACT STATED THAT THE DEALER RUDELY REFERRED HER TO THE MANUFACTURER. THE DEALER STATED THAT THEY WOULD CHARGE THE CONTACT FOR THE INITIAL DIAGNOSTIC TESTING. THE MANUFACTURER ADVISED THE CONTACT TO GO BACK TO THE DEALER AND WAS INFORMED THAT THEY WOULD NOT CHARGE FOR THE DIAGNOSTIC TEST OR REPAIRS. THE CONTACT STATED THAT THEY WOULD CALL BACK. THE FAILURE MILEAGE WAS 97,000. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229624July 5, 2019
STEERING, SUSPENSION, WHEELS
FIRST ISSUE BEGAN WHEN CAR STARTED PULLING TO RIGHT WHEN GOING AROUND CORNERS ON HIGHWAY. TOOK TO SHOP; PAID FOR NEW BRAKES INCLUDING PADS, ROTORS, FRONT CALIPERS PLUS FRONT DRIVER SIDE BALL JOINT REPLACED. BALL JOINT RUSTED OUT SO BAD IT CRUMBLED TO PIECES WHEN TIRE WAS TAKEN OFF. NOT OUT OF SHOP FOR EVEN A FULL DAY WHEN THE CAR STARTED PULLING AGAIN. THIS TIME IT WAS A HARD PULL TO THE RIGHT WHILE GOING STRAIGHT ON HIGHWAY AND IN TOWN. THIS TIME THE PULL WAS SO STRONG THE CAR WENT OFF ROAD. THIS TIME IT FELT LIKE STEERING WENT OUT COMPLETELY. SO BACK TO SHOP TO FIND OUT THAT THE FRONT PASSENGER SIDE BALL JOINT WAS ALSO SHOT AND NEEDED REPLACED. CAR BEEN OUT OF SHOP BARELY 2 WKS; NOW FRONT END IS MAKING A HARD CLUNKY NOISE WHEN TURNING AND GOING OVER JUST THE SLIGHTEST BUMPS. THE CAR FEELS LIKE YOU ARE DRIVING OVER BOULDERS AND SOUNDS LIKE THE WHOLE FRONT END IS ABOUT TO FALL APART. SO BACK TO THE SHOP FOR THIRD TIME IN LESS THAN ONE MONTH. READ MULTIPLE COMPLAINTS ONLINE REGARDING THESE SAME ISSUES? IM PRETTY SURE I'LL BE PAYING FOR STRUTS, SHOCKS AND/OR COMPLETE REPAIR OF FRONT END SUSPENSION AFTER ALREADY PUTTING $800 IN TO IT. HOW HAS THIS CAR NOT BEEN RECALLED FOR SUCH ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229677July 5, 2019
ENGINE
LAST FALL 2018 I RECEIVED A LETTER AND HAD A KSDS SENSOR INSTALLED 28 DEC TO DETECT AND PREVENT ENGINE FAILURE. 22 MAR 2019 THE KSDS KICKED IN AND THE CAR WAS DIFFICULT TO DRIVE. IT COMPLETELY STALLS THEN LETS YOU ACCELERATE A LITTLE AND DRIVE REALLY SLOW. IF YOU ACCELERATE TOO MUCH IT AGAIN STALLS FOR A FEW SECONDS. LUCKILY MY WIFE WAS ONLY 2 MILES FROM HOME TRAVELING ~40 ON A SIDE ROAD (NOT HIGHWAY). IF THIS WERE TO HAPPEN ON THE HIGHWAY SEEMS LIKE A MAJOR HAZARD. HAVING THE ENGINE SEIZE WITH THE REAL ISSUE IS PROBABLY WORSE. WE TOOK THE VEHICLE IN IMMEDIATELY TO THE DEALER, WHO GAVE US A LOANER, THEN CALLED US BACK THE NEXT DAY TO SAY THE VEHICLE WAS COVERED FOR THE EXTENDED WARRANTY AND THE ENGINE WOULD NEED REPLACED. COUPLE WEEKS LATER WE CHECKED ON AND WE WERE TOLD THEY WERE DONE WITH OUR VEHICLE. THEY DID SOMETHING TO THE WIRE HARNESS AND A TEST ON THE ENGINE TO SAY THE VEHICLE WAS OK. I ASKED THE DEALER AND KIA CA FOR THE FOLLOWING EXPLANATION: 1.WHY DID THE KSDS KICK IN AND WHY IS MY VEHICLE OK NOW? 2.DID THEY DO SOMETHING (DISABLE) TO PREVENT THE KSDS FROM KICKING IN AGAIN? 3.DID THEY ENHANCE IT TO BETTER DETECT A MORE SERIOUS PROBLEM? WHAT EXACTLY DID THEY DO WITH THE WIRE HARNESS/KSDS? 4.HOW QUICKLY CAN THE REAL ISSUE HAPPEN? 5.WILL MY CAR STILL BE COVERED BY THE LIFETIME WARRANTY? 6.IS IT SAFE TO DRIVE ON THE HIGHWAY? GOT A RUN AROUND AND NO ANSWER. AFTER SEVERAL WEEKS I TOOK THE VEHICLE BACK. I WON'T DRIVE ON THE HIGHWAY, ESPECIALLY THE WIFE, KIDS, GRANDKIDS. I FOUND THE TSB 1802W/X AND 1803W/X AND IT INDICATES INTERFERENCE ON THE W/H AND WAS REPLACED. SO DID MY KSDS KICK IN BECAUSE OF INTERFERENCE AND NOT THE REAL PROBLEM? REGARDLESS IS IT SAFE TO DRIVE ON THE HIGHWAY WITH THIS KSDS? WHATEVER HELP YOU CAN PROVIDE WOULD BE APPRECIATED, THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229272July 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 60 MPH, THE VEHICLE DECELERATED. THE DRIVER WAS FLAGGED DOWN BY ANOTHER MOTORIST WHO ALERTED HER THAT FLAMES AND SMOKE WERE VISIBLE UNDER THE VEHICLE NEAR THE TAILPIPE. THE CONTACT IMMINENTLY PULLED OVER TO THE SHOULDER AND EXITED THE VEHICLE. WITHIN SECONDS, THE POLICE AND FIRE DEPARTMENTS ARRIVED AT THE SCENE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE DAMAGE TO THE VEHICLE WAS UNKNOWN. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED BY AAA CAR INSURANCE BACK TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11229368July 3, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
2012 KIA SORENTO, WHEN DRIVING AT 30MPH AVERAGE, STRAIGHT OR TURNING, SLOWING DOWN TO A STOP SIGN, OR DRIVING IN PARKING LOTS, AT THE MOMENT OF PRESSING THE BRAKES, THE ENGINE CUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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