Kia Sorento Complaints

10,397 consumer complaints on file.

#11331572June 29, 2020
POWER TRAIN
TRANSMISSION IS GIVING HESITATION FROM 1ST TO 2AND GEAR AND POSSIBLY 3RD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331279June 28, 2020
ENGINE
WHEN DRIVING ON THE FREEWAY MY VEHICLE STARTED MAKING A CLICKING NOISE AND SEIZED UP MYSELF AND MY TWO CHILDREN WHERE ON THE FREEWAY DRIVING ABOUT 55MPH WHEN THIS HAPPENED, THANKFULLY I WAS CLOSE BY A OFFRAMP TO PULL OFF OF THE FREEWAY TO THE SIDE OF THE ROAD. THERE WAS NO PRIOR WARNING NO LIGHTS THAT CAME ON, I HAD THE CAR TOWED HOME AND THE BATTERY REPLACED BUT WHEN CAR WAS TURNED ON IT MADE A LOUD KNOCKING NOISE, VEHICLE WAS TOWED TO THE MECHANIC WHO CAN NOT GET A READING OR DIAGNOSTIC READING FROM THE CAR TO SEE WHAT OR WHY IT SEIZED UP, THANK GOD WE WERE ABLE TO EXIT THE FREEWAY WITHOUT GETTING HIT THIS WAS A TERRIFYING EXPERIENCE AND I CANNOT BELIEVE IT DID THIS, I'VE KEPT UP THE MAINTENANCE AND MY CAR WAS IN GREAT SHAPE, I CONTACTED KIA FOR RECALLS I FIND IT IRONIC THAT NUMEROUS CUSTOMS WITH A 2013 KIA SORENTO AND THE SAME ISSUES YET WE ARE NOT OUSTED FOR THE RECALL UNDER OUR VIN. THIS COULD OF RESULTED IN A DETRIMENTAL LOSS AND NOW I AM BEING TOLD THE ENGINE WAS NOT SUPPOSED TO DO THAT AND THAT THIS SHOULD OF BEEN PART OF THE RECALL, I WILL CONTINUE TO REACH OUT AND TRY TO GET HELP NOW THAT I'M BEING TOLD IT IS SAFEST TO REPLACE THE ENGINE, AT THIS POINT I AM EXTREMELY UNCOMFORTABLE EVEN OPERATING A KIA VEHICLE GIVEN ALL THE RESEARCH I'VE DONE AND HOW MANY ISSUES THEY HAVE AND CONTINUE TO HAVE WITH THE ENGINE, THIS WILL BE MY BIGGEST REGRET PURCHASING THIS VEHICLE ESPECIALLY BECAUSE KIA IS VERY AWARE OF THE ISSUES YET IT DOESN'T SEEM LIKE THEY CARE, AS MANY REPORTS AS I HAVE SEEN WITH THIS IDENTICAL ISSUE ALL 2013 SORENTOS SHOULD OF BEEN REPLACED DUE TO THE ACCIDENTS THAT THE ENGINE CAN CAUSE,A CAR SHOULD NEVER SHUT OFF ON YOU WHEN YOUR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331202June 27, 2020
EQUIPMENT:ELECTRICAL:INFOTAINMENT, UNKNOWN OR OTHER
CAR MULTIMEDIA SYSTEM INCLUDES BLUE TOOTH RADIO A GPS STOPPED WORKING AND I CAN NOT USE BLUE TOOTH AND DIRECTION MAPS MY MECHANIC ASKED THE KIA MECHANIIC AND WAS TOLD IT IS A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331224June 27, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON A FOUR LANE HIGHWAY, THE CAR'S ENGINE JUST CUTS OFF ON ITS OWN WHILE I WAS IN TRAFFIC. ALL OF THE LIGHTS ON THE DASHBOARD COME ON. I PUT MY FLASHERS ON AND IT ALLOWED ME TO RESTART AND DRIVE AND IT DID IT AGAIN. THE THIRD TIME I STARTED IT, I TURNED OFF ON A LESS CROWED ROAD TO GET TO ANOTHER STRETCH OF ROAD AND DROVE VERY SLOWING FOR ABOUT 10 MILES TO GET IT HOME. I COULD SMELL SOMETHING COMING FROM UNDER THE HOOD AND I DIDN'T PARK IT IN THE GARAGE. THE SMELL WAS STRONG AND THE HOOD VERY HOT TO THE TOUCH. I DIDN'T WANT TO CHANCE IT CATCHING ON FIRE. WHAT SHOULD I DO? I KEEP THE OIL CHANGED AND HAD IT DONE ON 6/22/2020. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330963June 26, 2020
ENGINE
OUR 2016 KIA SORENTO HAS 35K MILES AND IT STOPPED RECENTLY, THE ENGINE SEIZED. THE DEALER CLAIMED IT WAS DUE TO INADEQUATE OIL CHANGES (THEY HAD RECORDS OF 2-3 PERFORMED BY KIA DEALERS, THE MOST RECENT UNDER TWO YEARS AND 10K MILES AGO). WE NEVER EXPERIENCED ANY WARNING LIGHTS OR OTHER NOTIFICATIONS TO FORETELL THE PROBLEM. THE DEALER RECOMMENDED WE REPLACE THE ENGINE AND ARE IN THE PROCESS OF DOING SO NOW. THE DEALER DENIED ANY WARRANTY COVERAGE, CLAIMING ABUSE DUE TO INADEQUATE OIL CHANGES ON OUR PART VOIDED THEIR 10-YEAR WARRANTY. DESPITE THE LARGE UNEXPECTED COST (DEALER ESTIMATES ~$6K AND HAVE HAD THE VEHICLE OVER A MONTH), WE ARE MYSTIFIED THIS COULD HAVE OCCURRED AND ARE GRATEFUL IT DIDN'T HAPPEN ON THE HIGHWAY OR IN OTHER CIRCUMSTANCES. WE BELIEVE THE COMPLETE ABSENCE OF ANY WARNING INDICATORS CONSTITUTES A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331039June 26, 2020
STEERING
WHILE DRIVING AT HIGHWAY SPEEDS OVER 50 MPH THE STEERING FEELS LOOSE AND HAS A LOT OF PLAY IN IT. HARD TO KEEP THE CAR GOING STRAIGHT IN THE LANE WITHOUT EXCESSIVE MANUAL CORRECTIONS. THE STEERING ISN'T VERY RESPONSIVE EVEN WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331108June 26, 2020
STRUCTURE:BODY
REAR TAILGATE LATCH WILL NOT LOCK, THE ACTUATOR HAS STOP WORKING. I HEAR THE CLICKING BUT NOTHING MOVES. I CALLED THE DEALER AND OF CAUSE NO INFORMATION THAT THIS EXISTS OR HAS HAPPEN TO ANYONE ELSE, WHY BECAUSE THEY WANT YOU BRING IT IN TO THEN CHARGE THE CUSTOMER $450.00 PARTS AND LABOR. I'M SURE THAT I AM NOT THE ONLY ONE.THEY ALSO WON'T GIVE ANY INFORMATION THAT YOU CAN DO E.G. THE SMART OPERATION CHECK, ETC....THIS HAPPEN TO ME WHILE TRAVELING FROM KEY WEST BACK HOME TO ST. LOUIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331164June 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS DRIVING DOWN I70 WEST IN MISSOURI I GOT TO MILE MARKER 83.8 AND I HEAR TINK THINK AND AS I'M PULLING OVER I SEE MY CONTROL STEERING LIGHT FLASHING AND ALL SUDDEN BOOM AND THEN NOTHING. WON'T START, WON'T TURN OVER. NOTHING. I WAS DRIVING MY 2013 KIA SORENTO DOWN THE HIGHWAY AT ABOUT 72 MILES AN HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330759June 25, 2020
ENGINE
REAR MAIN SEAL STARTED LEAKING PROFUSELY AT 40K MILES. VEHICLE HAS BEEN TOWING TRAILER THAT'S 2000LBS BUT HAS TOW CAPACITY OF 3500LBS. CONCERNED THAT THE TOW CAPACITY IS OVERSTATED AS THE REAR MAIN SEAL SHOULDN'T BE A PROBLEM IN A NEWER VEHICLE. LOOKING AT A $1200 FIX FOR A PROBLEM THAT SHOULDN'T HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330773June 25, 2020
EXTERIOR LIGHTING
VEHICLE HEADLIGHT POLYCARBONATE PLASTIC BLISTERING, PEELING, CRACKING AND OTHER SEVERELY DETERIORATION ASPECTS ARE HAPPENING IN A FAST, EXPONENTIAL MANNER. BOTH HEADLIGHTS HAVE CONTINUED TO PROGRESS DETERIORATING SINCE APRIL, BEFORE THE 3 YEAR PURCHASE PERIOD OF THE VEHICLE. WE HAVE OWNED 4 BRAND NEW KIA VEHICLES, AND NONE BEFORE THIS ONE HAVE EVER DISPLAYED THIS HEADLIGHT HOUSING DETERIORATION BEFORE. WE RESEARCHED THIS TYPE OF DETERIORATION TO SEE IF IT WAS A COMMON ISSUE ACROSS KIA AND OTHER VEHICLE MANUFACTURERS, AND WE DID NOT FIND ANYTHING DISPLAYING ANYTHING THAT OUR HEADLIGHTS ARE PRODUCING OUTSIDE OF WHAT ONE WOULD CONSIDER NORMAL WEAR (EVENTUAL DISCOLORATION). WE ARE CONCERNED FOR OUR NIGHTTIME DRIVING SAFETY REGARDING TO THIS APPARENT MANUFACTURING DEFECT IN THE QUALITY OF THE HEADLIGHT PLASTIC. WE ARE CONCERNED WITH THE NIGHTTIME VISIBILITY EVENTUALLY BEING COMPROMISED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330782June 25, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT UNKNOWN SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE REMAINED WITH THE MECHANIC FOR TWO DAYS AFTER WHICH THE VEHICLE STARTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. A DAY LATER WHILE DRIVING 40 MPH, THE VEHICLE LOSS MOTIVE POWER BUT RESTARTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330796June 25, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEATS
MOTOR WENT OUT ON THE HEATING UNIT IN THE PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330925June 25, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS IN AN AUTO ACCIDENT 8/18/17 TOSSED BACK AND FORTH LIKE A RAG DOLL MY AIR BAG DIDN'T DEPLOY ON IMPACT UNTIL THE 4TH TIME AND I WAS KNOCK OUT UNCONSCIOUS. DON'T RECALL MY SEAT BELT WORKED I RECALL BEING TOSSED BACK AND FORTH BACK AND FORTH AND TOOK MY LAST BREATH. THIS IS MY 3 TIME DOING THIS. IT WAS MOVING I WAS HIT IN AN ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11330935June 25, 2020
EXTERIOR LIGHTING
2017 KIA SORENTO, AWD, MILEAGE ~30K. WHEN THE HEADLIGHTS ARE SET TO "AUTO", THEY WILL RANDOMLY TURN OFF, USUALLY WHEN I ACTIVATE A TURN SIGNAL. IT HAPPENS AT ALL SPEEDS, ON ALL TYPES OF ROAD, MOST OFTEN WHEN I'M TURNING. I'VE HAD SEVERAL 'CLOSE CALLS' AT NIGHT. OBVIOUSLY, IF THE LIGHTS TURN OFF UNEXPECTEDLY, NOT ONLY CAN I NOT SEE MY PATH FORWARD, BUT OTHERS CAN'T SEE ME EITHER. THIS IS SERIOUS ISSUE, WELL KNOWN TO KIA AND SHOULD BE SUBJECT TO A RECALL BEFORE SOMEONE DIES OR IS SERIOUSLY INJURED. IT HAS HAPPENED NUMEROUS TIMES, MOST RECENTLY ON THE DATE SHOWN BELOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330690June 24, 2020
EXTERIOR LIGHTING
WHILE MAKING A TURN BOTH HEADLIGHTS GO OUT WHILE TURN SIGNAL IS ON. THEN AFTER MAKING TURN THEY COME BACK ON. DOESN'T HAPPEN ALL THE TIME INTERMITTENT AND RANDOM. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330348June 23, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
DRIVING ON THE THRU-WAY GOING 65 MPH WHEN MY VEHICLE JERKED FORWARD SUDDENLY. I WAS ABLE TO PULL OVER, VEHICLE LOST CONTROL OF STEERING AND BRAKES AND COMPLETELY JUST 'SHUT OFF' ON ME WITH NO FORE-WARNING. CALLED AAA, TECH. COULD VISIBLY SEE A BELT WHICH HAD RIPPED OUT OF ENGINE AND WAS DANGLING UNDER VEHICLE. I THEN HAD VEHICLE REPAIRED- A NEW BELT WAS INSTALLED , A BRAND NEW ALTERNATOR, NEW BRAKES, OIL CHANGE. 3 WEEKS AFTER THIS EVENT, I WAS AGAIN DRIVING ON THE THRU- WAY IN ALMOST THE SAME EXACT LOCATION AND THIS HAPPENED AGAIN. . MY VEHICLE JUST WENT DEAD, THIS TIME SLOWING DOWN AND DYING. CALLED AAA , THEY SERVICED ME OFF THE THRU-WAY (THRU-WAY DIVISION) AND UPON HAVING VEHICLE LOOKED AT MY CHOICE SHOP.. I WAS TOLD THAT MY VEHICLE HAD COMPLETELY SEIZED (WAS NOW TOTALLY DEAD) AND WAS NON- REPAIRABLE WITHOUT A NEW ENGINE. ALSO TOLD THAT MY VEHICLE HAD LITTLE OIL EVEN THOUGH I HAD ONLY 3 WEEKS PRIOR GOTTEN AN OIL CHANGE AND CAR REPAIRMAN COULD NOT REPORT ANY PHYSICAL ISSUES WITH OIL CONNECTIONS, IE. GASKET LEAK, DRAIN PLUG, SEAL ISSUES. DUE TO THE AMOUNT OF MONIES I HAVE SPENT FROM DAY 1 ON THIS VEHICLE, MY EXPERIENCES AND THE LEMON THE VEHICLE HAS PROVEN TO BE, I FIND THIS INCREDIBLY UNSETTLING AND KNOW THAT THERE WERE ISSUES GOING ON WITH THIS VEHICLE PRIOR TO IT GOING ONTO THE ROAD THAT SHOULD HAVE BEEN REPAIRED AND WERE NOT DUE TO NO FAULT OF MY OWN. ASIDE FROM THESE ISSUES, IN PAST THERE WERE SEVERAL OTHER PROBLEMS RELATED TO THE LOCKS AND WINDOWS LOCKING ON THERE OWN WHILE VEHICLE IN MOTION AND FUSES RELATED TO THIS AS WELL AS THE VEHICLE SHOCKING ME WHEN OPENING DRIVERS SIDE DOOR HANDLE WHICH IS INCREDIBLY UNSAFE! I REQUEST THAT SOMEONE PLEASE LOOK INTO THE RECALL WITHHOLDING WHICH HAS COME TO LIGHT WITH KIA AND MY VEHICLE QUALIFYING FOR THESE RECALLS AS KIA HAS TOLD ME THAT THEY ARE UNWILLING TO ASSIST ME FINANCIALLY AS WELL AS WEST HERR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330011June 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT ACTIVATED THE PARKING BRAKES TO STOP THE VEHICLE. THE VEHICLE WAS PUSHED OUT OF THE ROADWAY. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT REACHED OUT TO THE DEALER WHERE THE VEHICLE WAS PURCHASED HOWEVER, THE DEALER WENT OUT OF BUSINESS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330137June 22, 2020
STRUCTURE:BODY
I BOUGHT MY 2016 KIA SORENTO ON 06/17/2020. BY 06/20/2020 WHEN I GOT HOME AND TRIED LOCKING MY CAR, MY TRUNK DOOR WOULD NOT LOCK. IT WILL OPEN AND CLOSE BUT ANYBODY CAN ACCESS MY VEHICLE THROUGH THE TRUNK. AND BECAUSE IT WILL NOT LOCK ITS KEEPIN MY DASHBOARD FLASHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329808June 20, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ENGINE OIL LAMP LIGHTS AND SINCE I WAS LESS THAN 2000 YARDS FROM HOME, I COSTED INTO DRIVEWAY. ENGINE OFF, I LIFTED HOOD AND CHECKED OIL AND IT SHOWED NOTHING. LOOKING BEHIND CAR, I NOTICE OIL ALL OVER BACK OF CAR REAR AND SOME ON ROAD AND DRIVEWAY. FILLED OIL AND RESTARTED ONLY TO SEE OIL BEING PUMPED SEEMINGLY OUT OF REAR MAIN AND FRONT OF TRANS. TOOK TO NEAREST DEALER WHO FIXED PROBLEM UNDER 50K WARRETEE. IT WAS OIL SENDING SWITCH LOCATED UNDER INTAKE MANIFOLD. SEAL BETWEEN METAL BODY OF SWITCH AND ELECTRIC CONNECTION OF SAME BLOW OUT. SEEMS LIKE EPOXY DID NOT HOLD. LESS THAN 17 K MILES LATER, SAME THING HAPPENS ON HIGHWAY EXIT RAMP HAD TOWED 85 MILES BACK TO LOCAL AREA SINCE KIA COULDN'T FIND MECHANIC TO WORK ON IT DURING HUNTING SEASON. 1500 DOLLARS LATER AFTER SHOWING MECHANIC LINKS TO THE OIL LEAK FIX... THEY FIX AGAIN THE SAME OIL SENDING SWITCH. SOME PEOPLE HAVE HAD IT REPLACED 3 TO 4 TIMES. CANADA HAS THIS PART AS A RECALL. WHY NOT THE USA YES I PAID FOR IT AS WARRANTEE EXPIRED DUE TO 5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329694June 19, 2020
ENGINE
ENGINE VALVE IT'S DETACHED! CAR WAS RUNNING FINE SINCE PURCHASED USED BACK IN OCT 2019 WITH THIRTY ONE THOUSAND MILES. I WAS SOLD THE CAR WITH THE PRETENSE OF CAR FAX AND IT BEING IN GOOD CONDITION WITH ONLY TWO PREVIOUS OWNERS. AS OF THIS PAST MONDAY THE CAR WAS MAKING A TERRIBLE SOUND FROM UNDER THE HOOD, AND I HAD IT TOWED TO MY LOCAL KIA DEALERSHIP THIS FRIDAY. THE DEALERSHIP I ORIGINALLY PURCHASED FROM HAVE BEEN UNCOOPERATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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