Kia Sorento Complaints

10,397 consumer complaints on file.

#11374835November 16, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE DANGEROUSLY DIM. I HAVE TRIED MULTIPLE DIFFERENT BULBS (LED AND HALOGEN), WITH NO CHANGE. THEY ARE DIM ENOUGH THAT THERE IS A SHADOW OF MY CAR IN FRONT OF ME WHEN THERE IS ANOTHER CAR BEHIND ME AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374829November 16, 2020
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE LOW BEAM HEADLIGHTS FAILED ON MULTIPLE OCCASIONS AND WERE REPLACED SIX TIMES. ALSO, THE CONTACT INDICATED THAT THE FRONT PASSENGER'S SIDE ACCENT LIGHT LOCATED ABOVE THE HEADLIGHTS FAILED AND NO LONGER WAS ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374847November 16, 2020
SERVICE BRAKES
THIS CAR HAS HAD NUMEROUS RECALLS INCLUDING A MAJOR ONE IN WHICH THEY HAD TO REPLACE THE ENGINE (THEY DID IT ON THIS CAR). NOW I HAVE THE ABS, ESC AND TIRE PRESSURE LIGHTS ON (WITH TIRE PRESSURE AT THE CORRECT READINGS) WHICH I BELIEVE IS RELATED TO THE LATEST ABS RECALL THEY HAD. UNFORTUNATELY, MY CAR WAS MANUFACTURED ON MARCH 2013, THEIR LATEST ABS RECALL (WHICH MAY START A FIRE) ONLY INCLUDES THIS MODEL AND YEAR STARTING JUNE 2013. I BELIEVE, MY CAR SHOULD ALSO QUALIFY FOR THIS RECALL. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374955November 16, 2020
STRUCTURE:BODY
PAINT IS PEELING AT DIFFERENT AREAS OF THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374649November 14, 2020
SEATS
THE SKIRTING AROUND MY SEAT HAS BEEN BROKEN SINCE ABOUT 2015. THIS WAS NOT COVERED BY THE WARRANTY ACCORDING TO THE DEALERSHIP. NOW THE SEAT IS NOT ADJUSTING CORRECTLY CAUSING IT TO BE HARD TO REACH THE PEDALS SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374661November 14, 2020
ELECTRICAL SYSTEM, WHEELS, UNKNOWN OR OTHER
FIRST, THE BRAKE LIGHTS KEPT GOING OUT. FINALLY FOUND A LOOSE WIRE. THEN, THE ABS, DOWNHILL, SKID LIGHTS ALL CAME ON AT THE SAME TIME. FOUND ONE WHEEL WHERE IT IS NOT READING SPEED. NEXT, THE GAS COVER DOES NOT OPEN NOW. THERE HAS BEEN ONE ISSUE AFTER ANOTHER WITH THIS CAR. I GET IT SERVICED, MONTHLY. IT IS UP TO DATE ON OIL CHANGES, INSPECTIONS, FLUID AND I AM ABOUT TO REPLACE ALL BRAKES, PADS, ROTORS AND TIRES. I FEEL LIKE THIS CARE, WHICH I HAVE ONLY HAD FOR FOUR AND A HALF YEARS, IS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374673November 14, 2020
ELECTRICAL SYSTEM
CAMERA, RADIO, LIGHTS ON ONE SIDE AND POWER LOCKS ALL STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374683November 14, 2020
AIR BAGS
AIR BAG WARNING LIGHT STAYS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374701November 14, 2020
ENGINE, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I WAS DRIVING AND HEARD A KNOCKING SOUND. I CAME TO A STOP SIGN AND THE CAR STALLED. IT RESTARTED BUT HAD NO POWER. I TURNED AND TRIED TO GO A LITTLE FURTHER HAD NO POWER. I MANAGED TO GET THE CAR OFF ROAD AND INTO THE BYPASS LANE. CAR WOULD NOT START AGAIN. I HAD TO CALL FOR TOW TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374578November 13, 2020
EXTERIOR LIGHTING
MY 2017 KIA SORENTO HEADLIGHTS SHUT OFF FOR NO REASON WHEN I AM DRIVING. WHEN THEY ARE IN AUTO MODE THEY WILL TURN OFF FOLLOWED BY A WARNING ON MY SCREEN SAYING THEY HAVE SWITCHED FROM AUTO TO MANUAL. I HAVE TO TURN THE KNOB TO OFF THEN BACK ON. THEY ALSO SHUT OFF IN MANUAL MODE. THIS IS EXTREMELY DANGEROUS AND FRIGHTENING,ESPECIALLY WITH MY TODDLER IN THE BACK SEAT. I AM TOLD A TSB HAS BEEN STARTED AND POSSIBLY A CLASS ACTION LAWSUIT. WHEN WILL KIA DO A RECALL? ONE DEALERSHIP TOLD ME THEY HAVE NO IDEA WHAT IT COULD BE BECAUSE IT HASNT HAPPENED TO THEM, ANOTHER DEALERSHIP SAID THEY HAVE NEVER HEARD OF IT BUT ARE WILLING TO TAKE A LOOK TO SEE IF THEY CAN FIX THIS BUT I WILL HAVE TO PAY. THIS IS NOT RIGHT SINCE THIS IS A KIA DEFECT WITH MULTIPLE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374616November 13, 2020
EXTERIOR LIGHTING
SINCE AUGUST 2019, I HAVE BEEN EXPERIENCING INTERMITTENT HEADLIGHTS FAILURE WHILE DRIVING AND THE HEADLIGHTS WAS SET ON AUTO. THE HEADLIGHTS WOULD SHUT OFF FOR 5-10 SECONDS UNEXPECTEDLY AND WILL TURN ON AGAIN. WHEN IT HAPPENS AGAIN THIS PAST SATURDAY (11/7) , I NOTICED WHEN THE HEADLIGHTS WENT OFF, ONLY THE HEADLIGHTS SYMBOL WAS LIGHTED ON THE DASH. NORMALLY, WHEN THE HEADLIGHTS WERE SWITCHED ON AUTO BOTH THE FRONT AND REAR TAILLIGHTS AND HEADLIGHTS SYMBOL WOULD BE LIGHTED ON THE DASH. I HAVE SPOKEN TO FAIRFAX KIA SERVICE TECHNICIAN ABOUT THIS PROBLEM BUT SINCE THE PROBLEM COULD NOT BE REPRODUCED, HE WAS UNABLE TO RESOLVE THE ISSUE. IN REVIEWING YOUR SITE, IT APPEARS OTHER OWNERS OF 2017 KIA SORENTO HAVE HAD SIMILAR ISSUES WITH THE HEADLIGHTS SHUTTING OFF WHILE USING THE AUTO HEADLIGHTS FEATURE. I FEEL THIS IS A SERIOUS SAFETY CONCERN, THEREFORE, I AM HOPING YOUR AGENCY WILL INITIATE AN INVESTIGATION ON THE MATTER TO RESOLVE THE ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED OR DIE AS A RESULT OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374308November 12, 2020
ENGINE
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE SUDDENLY BEGAN TO VIOLENTLY SHAKE AND RATTLE BEFORE STALLING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER STERLING KIA LOCATED AT 125 S. CITY PARKWAY, LAFAYETTE LA 70503 WHO DIAGNOSED THAT THE ENGINE CRANK BOLT AND CRANK PULLEY HAD FAILED. THE ENGINE CRANK PULLEY PIN AND CRANK BOLT WERE REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374335November 12, 2020
ENGINE
WHILE DRIVING ON THE FREEWAY AT APPROX. 70MPH THE SORENTO LOST ALL ENGINE POWER AND SHUT DOWN. NO CHECK ENGINE OR ANY OTHER WARNING LIGHT CAME ON. PRIOR TO THE SHUTDOWN THERE WAS NO PERFORMANCE ISSUE WITH THE SORENTO, OR ANY INDICATION THERE WAS AN ENGINE PROBLEM. DRIVER WAS ABLE TO GET SORENTO TO THE SHOULDER. CAR RESTARTED BUT ONLY FOR 1/4 MILE AND SHUT DOWN AGAIN. COULDN'T BE RESTARTED. KIA SAID NEEDED A FULL ENGINE REPLACEMENT, WOULDN'T HONOR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374372November 12, 2020
AIR BAGS, EXTERIOR LIGHTING, UNKNOWN OR OTHER
AIRBAG LIGHT CAME ON TODAY WHILE DRIVING ON THE HIGHWAY (ROUGHLY70MPH), WILL NOT SHUT OFF, VEHICLE NOT UNDER RECALL FOR AIRBAGS AT THIS TIME. HEADLIGHTS AND TAILLIGHTS RANDOMLY COME ON AND OFF, EVEN WITH BRAND NEW BULBS, HAVE CHANGED BULBS ALMOST MONTHLY IN LAST 3 YEARS. BUTTONS ON STEERING WHEEL DO NOT WORK PROPERLY - INCLUDING CRUISE CONTROL NOT WORKING, VOLUME BUTTON STARTS VOICE COMMAND, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374401November 12, 2020
EXTERIOR LIGHTING
LOWBEAM HEADLIGHTS ARE DANGEROUSLY DIM. UNABLE TO SEE PAST 5 FEET IN FRONT. CAN'T TELL WHEN THEY ARE ON MOST TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374101November 11, 2020
STRUCTURE:BODY
MY HUSBAND AND I NOTICED THAT PAINT WAS COMING OFF THE ROOF OF MY KIA SORENTO 2011 MODEL AFTER THE CAR WASH. THIS WAS AROUND MID 2017. ON NOV 7, 2017, I TOOK MY CAR TO A BODY SHOP TO INQUIRE ABOUT FIXING THE PAINT DAMAGE. THEY INFORMED ME THAT THEY HAVE SEEN MANY KIAS SORENTOS COME IN WITH THE PEARL WHITE COLOR HAVE DELAMINATION. THEY INFORMED ME TO CHECK WITH A KIA BODYSHOP TO SEE IF THEY WOULD COVER THIS. THEY SAID THAT IT IS A FACTORY ISSUE. SO I WENT TO THE KIA BODY SHOP AND TALKED WITH THE MANAGER AND AFTER A FEW DAYS HE GOT BACK TO ME AND TOLD ME THAT KIA WOULD COVER HALF THE COST TO FIX IT. WELL I NEVER GOT IT DONE BECAUSE IF IT IS A FACTORY ISSUE AND I BELIEVE THAT KIA SHOULD COVER ALL OF IT. I COULDN'T AFFORD TO PAY WHAT KIA WANTED TO CHARGE FOR THE PAINT JOB AND MAKE MY CAR PAYMENT AT THAT TIME. SO I WAITED AND NOW THE ROOF AND HOOD PAINT ARE CONTINUING TO COME OFF AND EVEN WORSE RUST. I CAN'T AFFORD TO REPLACE MY CAR AT THIS MOMENT. I WOULD LIKE TO CONTINUE DRIVING MY CAR, BUT NOT ONLY IS IT EMBARRASSING, I WORRY ABOUT THE RUST EFFECTING AREAS AT THE TOP OF MY WINDSHIELD. I SEE MANY WHITE KIA SORENTOS WITH THIS ISSUE IN MY AREA AND THINK WHY HASN'T THIS BEEN RECALLED AND COVERED BY KIA NATIONALLY. I FEEL KIA NEEDS TO TAKE RESPONSIBILITY AND FIX THIS ISSUE FOR THE US CONSUMERS WHO HAVE SPENT THEIR HARD EARNED MONEY ON THEIR PRODUCT. I DON'T FEEL THAT I AS A CONSUMER AM BEING TREATED FAIRLY BY THIS COMPANY. I FEEL THE PRODUCT AND QUALITY IS SUBPAR AND THAT CORNERS WERE CUT TO CREATE A BETTER BOTTOM LINE FOR THE CORPORATION. KIA NEEDS TO DO BETTER. YOU NEED TO DO A NATIONAL RECALL ON ALL WHITE KIA SORENTOS WITH THIS PAINT DELAMINATION ISSUE AND REPAINT THE WHOLE VEHICLE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374045November 10, 2020
STRUCTURE:BODY
THREE YEARS AGO WHEN OUR KIA WAS AT ABOUT 60,000 MILES THE PAINT WHICH IS PEARL WHITE, AROUND THE WINDSHIELD STARTING PEELING OFF AND SINCE THEN HAS PEELED OFF IN MULTIPLE AREAS EXPOSING THE BARE METAL LEADING TO RUST. THE FORMING AROUND THE WINDSHIELD IS CAUSING THE WINDSHIELD TO WEAKEN. I HAVE SEEN MANY OTHER KIAS WITH THE SAME ISSUE OF PAINT PEELING AROUND THE WINDSHIELD AND AM AFRAID THAT THE PAINT USED FOR PEARL WHITE KIAS WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373742November 9, 2020
UNKNOWN OR OTHER
PAINT ON THE ROOF IS COMING OFF... I DON'T KNOW WHEN IT HAPPENED OR HOW... I NOTICED IT WHEN I WAS WASHING IT THIS SUMMER...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373832November 9, 2020
STRUCTURE:BODY
THE PASSENGER SIDE BACK DOOR HANDLE JUST FELL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373859November 9, 2020
EXTERIOR LIGHTING
HEADLIGHTS INTERMITTENTLY TURN OFF WHILE DRIVING OR DON'T WORK WHEN YOU TURN THE CAR ON AND THEN WILL RANDOMLY START WORKING AGAIN. IT IS USUALLY JUST ONE HEADLIGHT, BUT DID HAVE BOTH GO OUT ONE NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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