Kia Sorento Complaints

10,397 consumer complaints on file.

#11378519December 8, 2020
EXTERIOR LIGHTING
HEADLIGHT KEEP BLOWING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378515December 8, 2020
ENGINE
TL* THE CONTACT OWNED A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, FLAMES WERE SUDDENLY PRESENT COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES AND FILED A FIRE REPORT. DURING THE INCIDENT THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER JIM SHORKEY KIA LOCATED AT 1050 PITTSBURGH RD, UNION TOWN, PA 15401 WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE ENGINE WAS PREVIOUSLY REPLACED UNDER THE NHTSA CAMPAIGN NUMBER: 17V224000(ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 150,000. INVALID VIN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11378575December 8, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
I WAS TRAVELING TO FLORIDA AND SAW SPARKS IN THE MIRRORS IN THE BACK. I QUICKLY PULLED OVER AND WENT TO THE BACK AND SAW FIRE, THE CAR WAS ON FIRE EVERYBODY GOT OUT, WE TRIED TO PUT IT OUT BUT IT SEEMED LIKE THERE WAS AN ACCELERRENT OR SOMETHING CAUSE IT WAS ENGULFED WITH FIRE VERY FAST ONCE WE STOPPED THE WHOLE CAR WAS BURNING.+WE WERE ON 65 SOUTH IN KENTUCKY JUST DRIVING ,NO RAIN ROADS WERE DRY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11378188December 7, 2020
FUEL/PROPULSION SYSTEM
I NOTICED A GREENISH LIQUID LEAKING ON 12/4/20 AFTER I HAD PUT THE CAR IN PARK. NOT SURE WHAT IT IS BUT I DO SEE THERE IS A RECALL BUT NOT ON MY CAR SPECIFICLLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378229December 7, 2020
ENGINE
THE CAR HAS CUT WHILE I WAS DRIVING ON A CITY STREET, IT HAS CUT OFF WHILE SITTING AT A TRAFFIC LIGHT ; IT ALSO DRAGS LIKE ITS PULLING A HEAVY LOAD. AS I WAS DRIVING ON THE HIGHWAY THE KIA DECIDES TO ALMOST CUT OFF, BUT HAS A DRAGGING AFFECT TO IT AND THE PICTURE OF THE TIRES TURNING COMES UP; SO THEN I HAVE TO PULL OFF THE ROAD, CUT OFF THE IGNITION, RE-CRANK THE VEHICLE AND THE SLUGGISHNESS OR PULLING OF THE VEHICLE CHANGES TO A NORMAL MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378233December 7, 2020
SERVICE BRAKES
THE HYDRAULIC CONTROL UNIT (HECU) ASSEMBLY CONTROLS THE ANTI-LOCK BRAKING SYSTEM(ABS) ELECTRONIC STABILITY CONTROL SYSTEM (ESC) AND TRACTION CONTROL SYSTEM (TCS) IN YOUR VECICLE. BRAKE FLUID MAY LEAK INTRNALLY INSIDE THE HECU,WHICH,OVERTIME,CAN RESULT IN AN ELETRICAL SHORT.AN ELECTRICAL SHORT IN THE HECU INCREASES THE RISK OF AN ENGINE COMPARTMENT FIRE. KIA SAYS THEY INSPECTED THE UNIT INDICATED"NO ELECTRICAL DRAW AT THIS TIME". I WOULD PREFER THE UNIT BE REPLACED WITH A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378242December 7, 2020
POWER TRAIN, UNKNOWN OR OTHER
SHIFTS ARE GOING INTO 2ND. DOWN SHIFTS HARD WHEN STOPPING. WHEN I SAY IT SHIFTS ARE IT JERKS. TYPICALLY STOPPED AFTER SHUTTING CAR OFF AND RESTARTING. NOW WILL NOT STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378301December 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE, WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO THE RESIDENCE. AN INDEPENDENT MECHANIC ARRIVED AT THE RESIDENCE TO INSPECT THE VEHICLE. UPON INSPECTION, THE MECHANIC RECOMMENDED THAT THE VEHICLE BE SERVICED BY AN AUTHORIZED KIA DEALER. THE VEHICLE WAS TOWED TO STOKES KIA (202 S. GOOSE CREEK BLVD, GOOSE CREEK, SC 29445) TO BE DIAGNOSED. THE MECHANIC DIAGNOSED THE VEHICLE WITH ENGINE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO PAY FOR THE PARTS WHILE THE VEHICLE OWNER PAY THE LABOR COST. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) WHICH WAS LINKED TO THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378334December 7, 2020
AIR BAGS, ENGINE
OIL PRESSURE SENSOR WENT OUT THEN OIL WAS THROWN OUT ALL OVER ENGINE AND UNDER CARRIAGE, WHILE DRIVING DOWN THE ROAD WITH NO HEADS UP. THIS HAPPENED TWICE ( 2 DIFFERENT TIMES) IN THREE YEARS AND THIS ISN'T CONCEDED A FIRE ISSUE. 7/4/2016 FIRST TIME, THEN 7/22/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378115December 6, 2020
ENGINE
OIL DISAPPEARING NO WARNING LIGHT EXCESSIVE AMOUNT OF OIL USE BETWEEN OIL CHANGE ENGINE ALWAYS HOT TOOK TO DEALERSHIP TOLD ME SOMETHING ABOUT A TEST I DIDN'T UNDERSTAND HOW COME THEY COULDN'T GIVE IT ONE OF THOSE DIAGNOSED TEST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378124December 6, 2020
EXTERIOR LIGHTING
MY DRIVER SIDE HEADLIGHT AND PASSENGER SIDE TURN SIGNAL KEEPS GOING OUT AND I'VE TAKEN IT TO THE AUTO SHOP TO BE FIXED MULTIPLE TIMES IT FIXES FOR A FEW DAYS AND OUT AGAIN BUT THE BUILD DOESN'T BURN OUT BECAUSE SOMETIME IF I TURN THE CAR OFF AND BACK ON IT WILL COME BACK ON OR IF I GOT A BUMP IT WILL GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378133December 6, 2020
EXTERIOR LIGHTING
WENT TO CHECK MY HEADLIGHT BULB AS MY HEADLIGHT STOPPED WORKING AGAIN AFTER JUST REPLACING THE BULB A FEW WEEKS AGO. WHAT I FOUND IS THAT THE CONNECTOR TO THE BULB WAS COMPLETELY MELTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378145December 6, 2020
AIR BAGS, ENGINE
A MONTH AGO WHILE DRIVING HOME FROM A DAY OF SHOPPING AND THE DRIVERS SIDE AIR BAG LIGHT CAME ON. I CHECKED THE WIRES UNDERNEATH THE DRIVERS SEAT TO MAKE SURE EVERYTHING WAS STILL CONNECTED THE LIGHT STAYS ON. THE ENGINE LIGHT CAME ON JUST YESTERDAY 12.5.2020. STAYS ON WILL NOT SHUT OFF. I CHECKED THE GAS CAP TO MAKE SURE IT WAS TIGHT THEN WENT TO AUTO ZONE SO THEY COULD USE THEIR DTC. (THE CLERK PUT AN ESTIMATE OF MILES ON MY PAPERWORK AS HE DID NOT GO OUTSIDE TO GET ACTUAL MILAGE.)THE CODE WAS OBD2. I WAS DUE FOR A OIL CHANGE AND TRANSMISSION FLUSH. I GOT THOSE REPAIRED BUT STILL HAVE ISSUES WITH THE LIGHT. THE PAPERWORK STATES ERROR CODE READ P0014 EXHAUST CAMSHAFT POSITION TIMING OVER ADVANCED BANK 1 INDICATES THAT THE BANK 1 EXHAUST CAMSHAFT POSITION TIMING WAS ADVANCED BEYOND LIMITS FOR A PREDETERMINED. OF TIME. THE ONLY THING I NOTICED WAS THAT I DIDN'T EVEN HAVE THE HEAT ON AND THERE WAS NICE AMOUNT OF HEAT COMING THROUGH THE VENTS BUT THE HEAT DIAL WAS ON THE OFF POSITION. THE INSTRUMENT PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378154December 6, 2020
ENGINE
I NOTICED THAT THERE IS OIL LEAK AND SOAKING OF THE ENGINE SURFACE BY CHANCE WHEN I WAS REPLACING THE AIR FILTER AND DOING A REGULAR CLEANING. BEFORE THAT I NOTICE A ROARING SOUND COMING FROM THE MOTOR WHEN I AM DRIVING MY CAR MAY BE 2 MONTHS AGO. ALTHOUGH THERE IS NO WARNING LIGHTS BUT I AM WORRIED ABOUT THIS SCENARIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378165December 6, 2020
STRUCTURE:BODY, EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT WENT OUT. THE CLIP ON THE HOUSING THAT HOLDS THE HEADLIGHT WAS BROKEN. REPLACED IT. LIGHT STARTED WORKING THEN WENT OUT AGAIN. THIS TIME THE WIRES IN THE HOUSING CAME LOOSE. LIGHT OUT AGAIN. IT DOESN'T MATTER IF THE CAR IS STATIONARY, IN MOTION, IT'LL WORK WHEN IT WANTS TO. AS FOR THE BODY OF THE VEHICLE....PULLED INTO A CAR WASH TO SPRAY IT OFF. TURNED AROUND TO START AND NOTICED ON THE DRIVER SIDE MIRROR A SPOT OF PAINT MISSING ABOUT THE SIZE OF A QUARTER. DOWN TO THE PRIMER. THE PAINT IS DARK CHERRY PEARL. THERE IS NO SCRATCH, DENT, OR ANYTHING THAT CAUSED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377998December 5, 2020
UNKNOWN OR OTHER
HAVE HAD THE TO REPLACE THE RIGHT CV AXLE TWICE IN THE PAST 40K MILES (ONCE AT ABOUT 118K AND AGAIN AT 150K) MECHANIC TOLD ME THIS HAS BEEN AN ISSUE IN KIAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377859December 4, 2020
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY A PERSON SUDDENLY BRAKES IN FRONT OF ME DRIVING NORMAL SPEED OF ABOUT 35- 55, MILES PER HR, , I SLAMMED ON MY BRAKES AND MY SUV, DID NOT STOP, I MERGED TO LEFT NOT TO HIT THE CAR IN FRONT OF ME , GOD DID THE REST. I SLUMPED OVER WITH MY ANXIETY OUT OF THE ROOF, I REALIZED IT WAS SMOKING SO I TURNED OFF, THE ENGINE,, THERE WAS GRID LOCK TRAFFIC AHEAD, WAITED UNTIL I AND IT COOLED DOWN, CALMLY I REALIZED THERE WAS NO MORE SMOKING, DROVE HOME SAFELY, THIS HAPPENED MULTIPLE TIMES AND EACH TIME, THEY KIA DEALER AND KIA CONSUMER SERVICE SAID, THERE WAS NO RECALL AND THERE WAS NO GUARANTEE THEY WOULD REPAIR THE VEHICLE AND I WAS RESPONSIBLE FOR THE TOWING AND FINDINGS AT THIS POINT THERE IS NO RECALL ON MY VEHICLE 2016 KIA SORRENTO, PLEASE HELP I AM ON ANXIETY MEDICATION INCREASE , I AM AFRAID TO DRIVE HOWEVER NO ONE IS TAKING RESPONSIBILITY THROUGH KIA, AS OF TODAY, I APPRECIATE ALL YOUR ASSISTANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377900December 4, 2020
SERVICE BRAKES
THERE IS BRAKE FLUID LEAKING INTO MY CAR, THE FLUID IS COMING FROM THE BRAKE SYSTEM LEAKING DOWN THE BRAKE PEDDLE AND ONTO MY FLOOR MAT. THE CAR WAS PARKED OVERNIGHT, I NOTICED IT THIS MORNING AND I DROVE THE CAR AND THE FLUID LEAKED ON MY SHOE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377719December 3, 2020
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
WHEN DRIVING ON THE HIGHWAY, THE VEHICLE WILL SHUT-OFF WITHOUT WARNING. THIS HAS HAPPENED ABOUT FIVE TIMES IN THE LAST FOUR MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377758December 3, 2020
STEERING
I HAVE 2016 SORENTO WHEN I DRIVING ON FREEWAY AND THE ICON TO THE STEERING WHEEL COMES ON I NEED TO VEER TO THE SIDE OF THE FREEWAY AND STRUGGLE BECAUSE THE STEERING WHEEL GET HARD TO MAUNUVER AND FIND SOMEWHERE TO STOP SO I CAN TURN OFF THE CAR AND TURN IT BACK ON AGAIN TO THE ICON BE REMOVED TO IT WOULD UNLOCK THE STEERING WHEEL SO I CAN DRIVE AGAIN.IT HAPPEN VERY OFTEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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