Kia Sorento Complaints

10,397 consumer complaints on file.

#11556633November 24, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH he saw smoke coming from under the hood. The contact stopped the vehicle and opened the hood. The contact stated that flames were coming from the passenger side front near the starter motor. The contact extinguished the flames with a hand-held fire extinguisher. The contact had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and replaced the battery, the battery cables, and the hoses. The vehicle had been repaired. The failure mileage was approximately 100,000. VIN tool confirms parts not yet available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11556650November 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Kia Sorento. The contact stated that while the vehicle was parked, the contact was unable to enter the vehicle. The contact was able to enter the vehicle 10 minutes later after several attempts. The contact stated that the vehicle was turned off however, later that night she became aware that the vehicle had independently restarted. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556682November 24, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while her husband was driving at an undisclosed speed, there was an abnormal burning odor inside the vehicle. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556704November 24, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556605November 23, 2023
POWER TRAIN
Takes long to switch gears going up hill it’s like a delay I have to sometime switch it into manual to switch gears going uphill and even sometimes on flat ground
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556463November 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact noticed a burning odor inside the vehicle. The contact stated that recently the check engine warning light illuminated. The vehicle was taken to the dealer, but no service was provided. After leaving the dealer, the contact received a call from management informing her that the parts were not available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 154,625. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556497November 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556350November 21, 2023
ELECTRICAL SYSTEM
This vehicle is under an active recall. There is no known remedy yet and as outlined in the recall the vehicle could catch fire while parked OR while driving. My family should not use this vehicle until this situation is fixed. I want a replacement vehicle at the company's expense. There is no other TIMELY fix for this problem and the recall information said to contact you if it was not done in a timely manner. Please do not simply send me the recall information again. I know there is a recall. I want results. I think I have an undrivable vehicle and they have no timeline to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556363November 21, 2023
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car started jumping while driving we had put oil in my car 3 weeks prior. It also smelt like my car was burning while the heat was on I had 2 babies in the back seat and I was scared to death. I haven’t received anything in the mail about any recalls what so ever. I had to hear by a family friend the day of the incident that he thinks they’re recalls on my call so I looked it up. My car is currently not working now and I have work and doctors appointments for babies I got to Kia tomorrow they’re saying I don’t have any recalls on my car and I looked it up on here and I do. I’m pretty sure they’re just not wanting to pay for it. They said if I have a warranty they could do. I just don’t know what to do I have no car and I ave 2 children I can’t afford to not have a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556177November 21, 2023
ENGINE
Due to the engine block and heads being aluminum, the head bolt threads are stripping and pulling out of the block and creating a loose seal around the head gaskets. This does not allow the engine to cool properly resulting in overheating and damage to the engine and the radiator. This has been inspected by a dealer who confirmed this issue and inspected by an independent mechanic who has recommended resurfacing the heads and a fix for the threads of the bolts. There is significant cost to put a temporary fix on an engine that is failing significantly for many other owners as well. Most with the same issue. This is a known issue of the 3.3L V6 engines and Kia is not addressing the fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556206November 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556228November 21, 2023
EXTERIOR LIGHTING, STEERING, UNKNOWN OR OTHER
Issues with headlights turning off while I'm driving in the dark. Sometimes happens when I use turn signal other times just driving on a straight road in the dark country. Also transmission slips every so often but enough that passengers notice and want to know what is happening. Now car can not be shifted out of park even with foot on brake and steering will lock up and key can't be turned. Of course dealer says would cost over 1k to check it all out and even with 2 warranties nothing is covered. Please advise me what to do next. Lights have been doing this for at least 4 years. Can't remember on the trans issue for sure. Steering locking up about a year and just recently can't shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556253November 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the MIL warning light, the ABS warning light, the brake warning light, and the traction control warning light were illuminated. The local dealer was contacted and provided a cost for a diagnostic test. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,216. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556353November 21, 2023
ENGINE, POWER TRAIN
Engine shaking P03400
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555997November 20, 2023
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Informed Nov 19 of HECU leak resulting in fire even when parked and to park vehicle away from structures. KIA DOES NOT HAVE A REMEDY YET. Spoke with Lupient dealer and they have no idea when available. While I appreciate the notice I find it very disappointing and disturbing that a remedy is not in place especially with holiday traveling in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556022November 20, 2023
ENGINE
due to low oil pressure the timing chain failed causing immediate loss of power. The call was then rolled off the highway at idle speed creating a hazard while this was being done. There were no warning lamps prior to incident. This was inspected by the dealer "Team KIA El Cajon".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556083November 20, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, prompting the contact to pull the vehicle into a parking lot. The contact also stated that the vehicle history stated that the engine was replaced by the dealer when the vehicle was purchased. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556085November 20, 2023
ENGINE
Engine light come on and had someone to check it and they said recall on motor car has been using a lot of oil I put in one quart every two weeks the car is stalling and missing also
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556118November 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2018 Kia Sorento. The contact stated while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine had sustained a loss of compression in cylinder #4, and oil had leaked onto the spark plugs. The contact was advised that the engine was faulty, but no repairs would be made until the engine rods had failed. The manufacturer was notified of the failure and confirmed the instructions provided by the dealer. The failure mileage was 138,500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556134November 20, 2023
ELECTRICAL SYSTEM, ENGINE
A lot of oil in the floor. Oil Pressure Sensor Fail Lock of all doors are crazy (lock and unlock so many times)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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