Kia Sorento Complaints

10,397 consumer complaints on file.

#11557185November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a burning odor outside of the vehicle from underneath the hood. The contact stated that while driving at an undisclosed speed, the vehicle started decelerating. The contact pulled to the side of the road and turned off the vehicle. After waiting for a while, the vehicle was restarted and began functioning properly. The contact stated that a certified mechanic confirmed there was a leaking gasket. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557264November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The contact stated that the ABS warning light had been illuminated on and off for approximately a month. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557268November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557286November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, there was smoke coming from underneath the hood. The contact stated that the failure also occurred while at a complete stop. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact related the failure to the recall. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557310November 28, 2023
ENGINE
UNKNOWN It can cause a safety hazard to me as well as other drivers if the oil is gone and I'm not aware of it while driving the car. The car repair shop that provides maintenance to my car stated that my car is burning oil too fast (in 1000 miles or less) and it shouldn't do that. The shop owner stated that I should call to see if there's a recall because this should never happen as often as it's doing. No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557313November 28, 2023
ENGINE
My 2016 Sorento LX is consuming 3quarts of oil in 1000 miles, I have asked the dealership and mentioned this to them and now after warranty is over they finally did oil consumption test and my car needs a new engine, I was told it could blow up at anytime, I have all maintenance papers and was told I would have to pay $7,000 to replace engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556907November 27, 2023
ELECTRICAL SYSTEM
Concerned about interim notice. Would like to get issue fixed immediately to keep passengers and others safe. HECU replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556916November 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556926November 27, 2023
ENGINE
The engine randomly around 45,000 miles started using large amount of oil. The engine started ticking. It is available for inspection, upon request. The safety of myself and others is put at risk as the engine is a ticking time bomb to blow up. When it first starts happening, you do not notice, as you get regular oil changes at the dealership and they never once say that your oil was dangerously low when you brought it in. The problem has been expressed to me by independent service shops as a gdi issue. I called the dealership and they said the only thing they can do is an oil consumption test for $600. The vehicle has not been inspected by the manufacturer. There are no warnings lamps that come up at all, not for low oil or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556928November 27, 2023
VEHICLE SPEED CONTROL
While driving, my car slowed down and wouldn't accelerate pass 35 or 40 mph. I had to turn into a parking lot and restart the car. It drove fine, upon restarting. My OBD reader indicated DTC P200A Intake Manifold Runner. AAA informed me of KIA's notice regarding the same issue. This has happened on 4 occasions over the past weekend.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556944November 27, 2023
ELECTRICAL SYSTEM
This defect was repaired as a recall, repaired again by a shop, and is doing the same thing again. The dash lights for ABS, downhill accent, and the anti-skid light up when first start up. The second time of this defect the car would not start, the anti-thief system was activated (lights and horn were activated). Repair was done in my driveway because the vehicle would not start. I contacted a dealer about the second time and was told this problem had already been repaired by a recall. The second time the switch/commutateur interruptor, NAPA part # SL1031 was replaced. Now those same dash lights are back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556959November 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557007November 27, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The contact owns a 2017 Kia Sorento. The contact stated while driving at night, the headlights became inoperable. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer however, the cause of the failure could not be duplicated. The contact later received Kia Extended Warranty notification for a multi-function switch assembly failure. The local dealer and a second dealer, Kia Mall of Georgia (4180 Buford Dr, Buford, GA 30519) were contacted but informed the contact that the part was not yet available. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557069November 27, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
On November 15, I was driving my vehicle in traffic. As I approached an intersection, I looked in my rear-view mirror and noticed smoke trailing behind the vehicle. I attempted to brake, but there was no braking action. The vehicle rolled to a stop. Immediately, smoke and flames poured from the front end of the vehicle, under the hood. My passenger and I were able to exit the vehicle as the flames grew in size and engulfed the engine compartment of the vehicle. Video shot by a bystander showed flames under the vehicle as well, just prior to getting it stopped. Shortly after the incident, I was told that there were recalls on some Kia Sorentas, so I checked the NHTSA website and the VIN showed it was included in Kia's latest recall. I had not received anything from Kia prior to the fire. However, I did receive an interim recall notice on November 24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557070November 27, 2023
ENGINE
Does not show low oil light when the car has no oil in the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557071November 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact stated he heard noises coming from the engine compartment. The contact stated everyone exited the vehicle and the vehicle was on fire. The fire and police department arrived on the scene. A police and fire report was filed. There were no injuries. The vehicle was taken to a tow yard. The vehicle was deemed a total loss by the insurance adjuster. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN Tool Confirms Parts Not Yet Available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557103November 27, 2023
ENGINE, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Almost got into crash on highway with a truck going on right lane as Kia did not pick up speed while going on speeding lane and lanes getting merged due to construction. Having trouble changing the gears - Engine keep creating lot of noise even during the 1st gear. Can feel jerks while gears being changed and sometimes feel burning smell. 2 Recalls were done in 2021 on this vehicle related to Engine and transmission. Kia dealer at Abilene (325-267-7409 - James) not willing to check anything at all - also not going to fix the latest recall. Saying it might take couple of months to fix. Afraid of even driving this Kia Sorento due to fire risk and kept car outside in the frontyard. Spent thousands on rental cars and Uber as it is primary and only car for our whole family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557124November 27, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment screen and back up camera, it is available for Kia at anytime they choose. A complaint has been filed with kia and they have yet to respond. How was your safety or the safety of others put at risk? Failure of the system causes Safety issues for passengers as well as anyone outside of the vehicle while operating said vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? It is unclear whether or not they have made a Legitimate attempt To reproduce the issues. The Dealership that it was purchased at refused to make any attempt to acknowledge the issue. Kia requested that it Be serviced at a dealership, they had it for 27 days consecutively in 2022 and 91 days in 2023 and made no attempt to reproduce the issue. multiple recordings have been provided to Kia. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. Kia has had possession of the vehicle 27 consecutive days on 2022 and 91 consecutive days in 2023 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. Screen malfunctions during use. Flash black Last date of malfunction 11.21.2023. There was a heavy rain 11.20 to 11.21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556821November 26, 2023
EXTERIOR LIGHTING
Headlights will often turn on when unnecessary in Auto mode, for example when the sun is shining but there is no sun directly on the sensor, the headlights will turn on, when driving for example in a shady area with trees, the headlights could end up turning off and on very quickly, making it look like your trying to get someone’s attention, also when driving on the highway and going under a overpass, they turn on for a brief second until you clear it, so it looks like you are flashing your headlights, I think it’s very unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556890November 26, 2023
ENGINE
2017 Kia Sorrento with 38k mikes on it. Oil pan began leaking at oil plug after approximately 28k miles. A new oil plug has been installed and still same issue. Dealership will not honor power train warranty saying its normal wear and tear. Have read numerous other people having issue with Kia oil pans being defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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