Kia K5 Complaints

479 consumer complaints on file.

#11587108May 6, 2024
ENGINE
While driving in a utility work area on 5/3/24, there was a worker placing cones to redirect traffic. Since he was very close to the travel lane, I proceeded very slowly While placing a cone, the worker got to within a few inches of the passenger side of my vehicle. This set off a warning in my car that something (or someone) was very close. After exiting the work area, I tried to accelerate, but I was unable to. I estimate the car was going no more than 5 mph. Fortunately, there was no car behind me or coming toward me, and I was able to turn left into a shopping center parking lot. It was then that I noticed a warning on the touch screen display that read: "Engine Management System - Details". When I went to look at details, it gave me some warnings but I don't recall what they were. Unfortunately, I did not get a screenshot of the messages. I tried turning off the engine several times, but there was no change. I called the dealer where I purchased the car in December 2023, but he was unable to provide any help without physically looking at the car. Since the dealer was about 40 miles away, that wasn't an option. He did however, provide me with a number to call for emergency roadside assistance from KIA. After about ten minutes, the car restarted without any issues. If this would have occurred while driving at higher speeds, it would have been extremely dangerous, most liking causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586696May 3, 2024
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: ASSIST
Instrumental Cluster has went completely out. The only light that’s on is the seatbelt light on my 2022 Kia K5. That’s is strange for a brand new car unless there could be a recall which is for the late 2022 / 2023 model cars. I contacted every Kia dealership near me and would not tell me what the issue could be that I needed to bring it in. The amount just to do a diagnostic was not in my budget but finding out later that there are recalls for this exact reason, does not sit well with me. I contacted a service manager in Sherwood AR where I lurched my vehicle to see if its cover under warranty and he has not called back. It’s not customer service satisfying that neither techs were even willing to tell me why it just magically stopped working on a brand new car. I put my life at risk driving my kids and myself to work, I couldn’t see how fast I was going, don’t know how much gas I have in my car, signal light comes on but no sound… NOTHING. Something has to be done and seeing that other Kia’s has had this same issue does not sit well with me and a Kia owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586624May 2, 2024
ELECTRICAL SYSTEM
Air conditioner blower goes on and off intermittently without any pattern. Sometimes it will work for days and then will not turn on again. There is no rhyme or reason to it. Without the blower working I cannot defog / defrost my windshield and gives me poor visibility. Brought it to the Kia dealership they said the fuse wire harness has melted and fused into the engine block. They went on say that it will cost around $5000.00 to fix. Because I drive frequently I am out of warranty. The service desk office manager said she has been seeing more of these come in. Sounds like a manufacturer defect and should be under recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586351May 1, 2024
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
My car just stopped working, it was towed to a local Lokey Nissan in Clearwater FL where it was purchased. Since it was a defect Lokey Nissan sent it to Lokey KIA in Clearwater FL. Lokey KIA stated the gas can had expanded and also caused damage to the frame and the cost to repair was more than the value of the car so they sent it up to Corporate for further instruction. This was 6 weeks ago. Nobody will return my calls, KIA still has the vehicle and I am getting nowhere here and am without a car. Please help I don't know what else to do!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582181April 10, 2024
VEHICLE SPEED CONTROL:THROTTLE, ELECTRICAL SYSTEM
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580784April 2, 2024
UNKNOWN OR OTHER
Fails to upload contacts. Voice recognition does not work. Does not identify caller. Only way to use their system to answer a call while driving is to physically pick up the phone from the charger, look at the phone and press the bluetooth function twice to answer the call.. I was at two dealers and talked to their corporate customer service reps and an escalation rep who told me they do not support Android any longer and to hard wire Android play for use. I tried that and Android play does not work very well. To answer a phone is basically the same process. The mechanic at one of the dealers has a Kia and told me he has the same issue. How many other folks are driving Kias and have to take their eyes off the road to answer a call? This is Extremely dangerous. Kia will do nothing to fix the problem. The car is my office. I need to have these functions working just like when i purchased the car. This is my business. This is going to cause a crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579395March 25, 2024
STRUCTURE:BODY
Back number was replaced
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11576691March 11, 2024
ELECTRICAL SYSTEM
I was experiencing problems with my air conditioning not staying on and the blower would not come on at all. It would come on sometimes but it stop cooling and sometimes it wouldn’t come on. I reported the problem in November 2023 and was told that the something in the wiring harness had burnt out and the wiring harness had to be replaced. Their earliest available service appointment was in February 5, 2024. I asked if it was safe to continue driving, and I was told yes it is drivable and wouldn’t be a hazard. It’s been over a month and I can never get the status of my vehicle from the service department. I contact the Kia corporate office and they gave them a service completion date and my vehicle has not been repaired. After a second attempt with the corporate office, the corporate office call wasn’t answered so a message was left. This vehicle has 34K miles and should not be in need of such a repair for a 2022 Kia K5. It’s March 11, 2024 and I’m without my vehicle and haven’t been provided with a loaner after several requests. I have learned my lesson and hoping this matter will be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574622February 29, 2024
FUEL/PROPULSION SYSTEM
I was driving on [XXX] Orlando Florida on [xxx] doing approximately 70 miles an hour when a large explosion occurred out and within my car the whole car shook this happened twice within a 5 mile radius. The car was eventually brought to Kia city in Orlando, where they determined that the fuel system had failed . the valve had failed, and the fuel system tank and fuel pump had swelled and blew .This could lead to catastrophic explosion in the vehicle, and or someone catching on fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574573February 28, 2024
SERVICE BRAKES
2023 Kia K5 GT, 8300 miles. Took car for 1st oil change and dealer said front brake pads and rotors need replaced. $800. The car is driven to school and home. How is this possible? Brakes should not be worn out this fast! Does this mean every oil change appointment will be $800 to replace brakes again. Reading forums this is a common issue for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572809February 19, 2024
AIR BAGS, WHEELS, LANE DEPARTURE: WARNING
I was involved in an accident where my lane departure warning did not work! I was hit twice, causing significant body damage over19,000 in which my air bags did not deploy!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11570396February 6, 2024
STRUCTURE:BODY
Per SA552 for earlier models, the rear trunk lid trim has become detached due to insufficient lamination. Please extend to later models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570035February 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Break caliper and brake rotors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569669February 3, 2024
ENGINE
Bought the car used and had it in within first two weeks with 6k miles on it for warped brakes. They repaired. Now it has 68k miles on it and had all maintenance. 2nd owner and now we are told the antifreeze is going thru the turbo and into head gasket and Kia will not do anything. We were not aware the 10 yr 100,000 miles was not transferable. 6k miles out of warranty and they want us to buy a motor. This car has always been maintained and should not need a motor with only 68k miles. The optima’s had the same issue as we also have an optima which was covered due to recall. This should be looked at. The dealership charged us 200 for diagnostics and said too bad you pay for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566486January 19, 2024
SERVICE BRAKES
I purchased the vehicle on 01/08/2024, less than 14 days later, the brake booster needs repair; it’s currently making a hissing now as the air is leaking out and as a result, my brakes are not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565957January 17, 2024
POWER TRAIN, ENGINE
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563677January 5, 2024
POWER TRAIN
WHEN DRIVING MY CAR WILL SEND OFF ALL DASHBOARD LIGHTS, SOUNDS. LOSE ACCELERATION. PULL OVER, RMPS FLY UP AND WON. TURN CAR OFF AND TURN BACK ON TO REGAIN ACCELERATION. ENGINE LIGHT REMAINS ON. I KNOW THERE IS A RECALL FOR THIS FOR MY EXACT CAR TYPE, BUT THE RECALL DOES NOT SHOW UP UNDER MY VIN. AFTER A PHONE CALL WITH NHTSA, I WAS TOLD TO REPORT MY VEHICLE TO THE WEBSITE. MY SAFETY AND OTHERS IS AT RISK FOR OBVIOUS REASONS. THIS CAN EASILY CAUSE A CRASH. THIS HAPPENED ONCE AT 5K MILES, DEALERSHIP SUPPOSEDLY FIXED IT. BUT IT HAPPENED AGAIN THE OTHER DAY AT 19K MILES. THERE ARE NO WARNINGS PRIOR TO MY VEHICLE GOING INTO SAFE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560731December 18, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Kia K5. The contact statement while driving at approximately 45 MPH, there was a sound of air inside the cabin of the vehicle and the fuel gauge erroneously reduced to empty. The vehicle was later driven to the local dealer who diagnosed that the fuel tank was defective and had expanded and needed to be replaced. The contact was informed that the fuel tank expansion had also caused damage to the rear seat support metal. The exact cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 72,000.2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560382December 15, 2023
FUEL/PROPULSION SYSTEM
The fuel lid does not function properly. I owned the vehicle for almost 3 years and the fuel lid did not want to open. It was completely stuck after making sure that the vehicle was unlocked, as I always do, when going to put gas. I stood in the gas line for 30 minutes pushing the fuel lid trying to open it and it never budged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559483December 11, 2023
POWER TRAIN, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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