Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11433994September 23, 2021
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE, ENGINE, FUEL/PROPULSION SYSTEM
2021 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO FUEL TANK ISSUE. THE CONSUMER STATED WHILE DRIVING, THE VEHICLE BEGAN SMOKING AND WENT INTO LIMP MODE. THE VEHICLE WAS TAKEN TO THE DEALER WHO HADN'T DETERMINED THE CAUSE OF THE FAILURE AFTER 6 WEEKS. THE VEHICLE HAD 2,845 MILES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11433716September 20, 2021
POWER TRAIN, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
On 9/16/21, my vehicle dangerously lost power, following a very loud sound and a violent shudder. Power for braking and steering was lost. The vehicle had no response to the accelerator pedal. I attempted to coast to the shoulder of the road, when the vehicle slammed into park on its own while still traveling at roughly 15mph. The wheels locked and the vehicle came to a violent stop by itself, likely not activating the brake lights. The cooling fans came on at full speed, climate control cancelled itself, and the vehicle locked in park. While using the built in emergency button, the vehicle telematics shut down and dropped the dispatcher. I completed the emergency service call using my phone. The vehicle was towed to the dealer, initial reports are that it is not drivable, the main hybrid battery pack fuses are blown. The prior night, the vehicle failed to charge using the Jeep EVSE cable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433228September 16, 2021
FUEL/PROPULSION SYSTEM, ENGINE
After driving to my destination with 47% battery on the 4xe and full tank of gas. Turned the car to stop and got a service hybrid system malfunction. Tried to start up the car but the car wouldn't start. Had to get it towed to the dealership. The service tech told me that there is a isolation fault in the 17kwH battery and the entire shut down due to safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432472September 10, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Charging Fault Error came on as my wife was driving home when her 2021 Jeep Wrangler 4XE suddenly shut off and came to a immediate halt. She was barely able to prevent a major accident, which could've caused serious injury to herself and others on the road. Vehicle would not restart and was not even able to put the vehicle in neutral to push out of harm's way. The moment it happened I received a message on my Jeep UConnect app that a Charging Fault Error occurred. I didn't know what this meant, but about 60 seconds later my wife called me in distress and told me what happened. She was terrified couldn't even drive the rest of the way home and had to stand in 100F heat for an hour waiting for a tow truck. Result: The Jeep Wrangler 4XE is still in the shop (it's been in the dealership for over 3 weeks now, and we've owned it for 3 months and 3500 miles. They have no diagnosis and say they are still ordering parts. Asked 2x to speak with upper management at FCA and was told someone would call in 24 hours, it' been over 72 hours now. Included file of Jeep case number and Jeep 4XE forum with multiple chats on this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432431September 10, 2021
STEERING
JEEP WRANGLER steering issues! Vehicle wanders right and left does not track straight, the faster you go the worse it gets. There is a constant correction to the steering! Very unsafe at freeway speeds! Dealer says this is normal for a Jeep!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431693September 3, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
As I approached a stop sign while braking, the Jeep seized up, shut off, and gave the Electronic Stability Control warning. I attempted to restart and it didn’t start or get out of park. It then gave Blind Spot Monitoring System error and Service Charging System error. I’m grateful that I was at a stop sign unlike some of the other reports of this issue that were on the highway. It was quite a jolt when the vehicle seized. The vehicle has been at the dealership since 8/24. It was thought the hybrid battery needed replacement. A new one gave the same errors to the service team. The vehicle remains with the service department awaiting another battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430330August 24, 2021
STEERING
My 2021 Wrangler steering wheel is loose feeling. When sitting still the wheel has a couple inches of play in it. When driving you are constantly having to turn the steering wheel back and forth to keep the car going straight. When you are turning back and forth it is easy to over compensate and you can go out of your lane. Very annoying. Dealer inspected steering (all tight), alignment (set to end of spec) and said had the newest steering gear. Finally, the dealer says they are all like that. I bought my granddaughter a 2019 and it was horrible. Jeep had a fix with the new cast steering gear and that fixed her 2019. I drove it last night and the steering is much tighter than my 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429602August 18, 2021
STEERING
Since new, (leased about a month ago), the steering on this 2021Jeep Wrangler JL-2door has been extremely loose. The vehicle wanders as you drive it, there is a play in the steering wheel and front axle, making it extremely difficult to keep straight on the road. I have to constantly fight the wander with both hands tightly on the steering wheel to keep it from moving into other lanes. Took to the dealer and they said it’s all normal and “all Jeep’s drive that way”. Well, not really. My 2014 Jeep Wrangler JK-2 door handled perfectly on the road. I feel very unsafe driving this vehicle at all times. I’m not the only one complaining about this. Social media is full of similar complaints and some aftermarket companies have even come out with parts to fix this problem. However, the customer should not have to pay to correct a manufacturing problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429547August 18, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Veh shuddered while driving. Warning light on dash for Hybrid system malfuction/red lighting bolt on dash. Veh taken to dealer 3 weeks ago. Needs new Power Inverter module. Wont drive. Part eta is 3 months out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429535August 18, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
Vehicle shut down in middle of road. All lights on dash came on and vehicle became disabled. It repeated it self two more times that week and i finally had it towed to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429362August 16, 2021
STEERING
The component that malfunctioned is the nuts of the ball joints, related to the steering component, upon inspection at the dealer is when they advised that the nuts that hold on to the ball joint had became loose My safety and the safety of my family was put at risk as if this had become fully undone the vehicle would just not be controllable Has the problem was confirmed by a dealer service center The components have been inspected by the manufacturer There was no warning lamps, messages or other symptoms of the problem prior to the failure, and it first appeared June 39th 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429046August 13, 2021
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving on 131 northbound just before the Saginaw croton exit my Jeep lost power I was in the left lane had to merge across to the right to exit and all the lights were on noting charging system needs service I got off highway onto ramp and coasted to side of ramp and realized it was not even on anymore. I immediately shut it off checked my uconnect app for a service warning and it said charging system failure all the lights on the dash were alerting me until it shut down I sat for a bit and tried to start it and it did but was jerky when attempting to drive. I switched to esave and the engine kicked in but was also doggy. I had 60% battery so I’m not sure what happened. I attempted to plug in when I got home and it blew breakers anywhere I attempted to plug it in and made a very loud pop! I didn’t try it anymore at home as it scared me. Contacted the dealer and two weeks later it’s at the shop. They have no idea what is going on - it’s acting up but now doesn’t even put the info into the log according to my service technician at the dealer. They are waiting on Chrysler engineers to get back to them with what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429040August 13, 2021
ELECTRICAL SYSTEM, ENGINE
The vehicle all of a sudden shut down and the charging system alert came on and said service charging system - this was while starting to merge off 131 north at the Saginaw exit. I coasted to the side of the road put it in park I attempted to start again and at first there was nothing Then I did it again and it started I did not see the charging error but it went into my log. I drove home. When I got home I tried plugging it in and it blew every breaker I tried plugging into. Called dealership and there it sits. They have no idea.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428459August 9, 2021
ENGINE, FUEL/PROPULSION SYSTEM
Engine began leaking diesel fuel and smoking from the fuel hitting hot components. Possible fire could have occurred. So much diesel that it coated the trailer I was towing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428380August 9, 2021
ENGINE
The car flashed a red icon and displayed a message saying power was lost and telling us to pull over safely and put the car on park. We were in the middle lane on the New Jersey Turnpike and people were driving around us at 80mph, and the car would not accelerate. We were able to pull over and restart the car and it worked as if nothing happened. I got an email on the UConnect system saying there was a charging issue, and then a second email saying I should get the car serviced. I took it to the dealership this morning and am waiting on a diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428018August 6, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On Monday the Wrangler began to have electrical problems, the sound system cut off and then the climate control quit working. The car was running rough, jerky like an acceleration problem. By Tuesday afternoon it would not start right off. When I got it to start the same problems happened with the radio, climate control, and the screen cut off. I tried to put the car in reverse but the P would only flash. I attempted to turn the car off, it would not turn off until I cycled through all of the buttons. I attempted to restart the car and went through the above mentioned cycle twice more. I called the salesman who sold the car to me two days before, he told me to call Chrysler Roadside. The tow truck operator came out on Wednesday morning. At that time the car would start but not go into neutral. The tow truck driver attempted to override the safety feature and was not able to. The car was drug onto the roll back in park. On Wednesday afternoon I spoke with the dealer mechanic who said that a squirrel or rat had built a nest in the engine and chewed through the negative cable. He mentioned foam being all over the place. The story had minor changes after I went to the dealership on Thursday. After some research I wonder if that was the problem or if they are trying to get out of warranty repairs the are not yet able to diagnose. I am refusing to take delivery of the vehicle until I am assured that myself and family are safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427924August 5, 2021
STEERING
Vehicle pulled to the right and almost hit a person walking on road. Turned wheel to avoid person and Jeep steering started to wander on the road. Took a few seconds to get vehicle under control. Took to Dealer service department. Technician drove vehicle and said it drives normal and showed no diagnosis codes. No warning lamps or messages were present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427834August 5, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
While driving the Jeep on the freeway, it shut off out of nowhere and came to a very quick halt. It nearly caused a major accident on the freeway. A few moments after the Jeep encountered this issue and shut off, I received a message on mu UConnect app saying that there was a Charging Fault Error. The incident has been reported multiple times online in Jeep forums for the new 2021 Jeep 4xe. Many people have reported that the Jeep shut off while driving at high speeds on the freeway, and the vehicle comes to a sudden and dangerous stop. This is what happened to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427795August 4, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
This vehicle is a plug-in hybrid Jeep Wrangler. On July 31, 2021 while returning home from vacation and driving at highway speeds (65mph +/-), the powertrain of the vehicle completely failed. The screen flashed that there was an electrical system malfunction and to pull over. The vehicle was very difficult to control as I had to travel across three lanes of high-speed traffic to get to an exit ramp. Fortunately, we made it safely to the exit ramp, where the vehicle completely shut down. This was the second time this happened. While driving to vacation on July 22, 2021, a similar incident occurred. The first incident, however, was not a complete failure. The vehicle's screen flashed that there was an electrical problem, but the vehicle did not completely stall. After pulling over, the vehicle restarted. At that time, I scheduled an appointment with the Jeep dealership to investigate the issue. That appointment was scheduled for August 1, 2021 (the day after the catastrophic failure).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427635August 3, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving vehicle on HWY 610 in Houston, Texas at approximately 55-60 MPH. Suddenly, vehicle simply stopped working in the middle of driving. Everything on my dash was reading zero. Car were swearing to avoid hitting me. I also had a baby in the backseat of my vehicle. Suddenly, the dash started to read place car in park, Service Charging System. The P at my gear shift was flashing rapidly. I was able to slowly and dangerously coast to the emergency lane. Where I was able to turn the vehicle off. This is a very dangerous situation. At this point, Jeep has no idea what the problem is an this is very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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