Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11440773November 17, 2021
POWER TRAIN
After 5 months and 5000 miles of use, the vehicle died hard while driving on the highway with "charging system error" and had to dangerously navigate to the shoulder. The vehicle was so broken not even the power locks would work. The dealer replaced the Power Distribution Unit (fuse box), but the part was the same, so they suspect it was an assembly issue. If you look at online forums, _dozens_ of people are having the same problem with this vehicle. What is even more concerning is that almost every person had a different fix - and many are having this as a repeat problem, with multiple people invoking the lemon law and having Jeep buy the vehicle back. This is very dangerous and broad issue. A recall is needed to protect the public. https://www.4xeforums.com/forums/2021-jeep-wrangler-4xe-general-discussion-forum.8/ https://www.jlwranglerforums.com/forum/threads/4xe-shut-down-on-highway-with-charge-error-think-i-know-what-causes-it-now.76544
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440713November 16, 2021
ELECTRICAL SYSTEM, ENGINE
I was driving normally along a busy road at 40mph. Suddenly, the car stalled and I could not accelerate. I coasted until it completely stopped in the middle of a busy road. I was unable to move the car, and instead had to put the car in park and turn off the engine. The "D" light on the gear shifter was blinking, and then the battery on the car went from 55% charge down to 47% charge. A red lightning bolt emergency sign came on but then went off immediately after. With the car off in the middle of the road, I restarted it hoping for the best. Luckily, it did restart fine and I could continue driving. However, I have heard on Jeep 4xe forums that this is an issue with many other owners, some even happening on the interstates. I am now too afraid to drive this car with my child or for long distances, because this issue was completely spontaneous and unpredictable. I took it to the dealer to be serviced, but they are unsure what is going on. And as a side note, this is a brand new car (2021 year) with 105 miles. I only had it for FIVE days before this happened. Prior to this incident I also noticed that the charge would not hold very long at all - for example, driving it today 3.4 miles from one point to the dealer, the charge went from 47% to 17% - this should not be normal. Overall this issue is unacceptable and this needs to be addressed immediately before people die. Thanks for your consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440694November 16, 2021
STEERING
Excessive steering wheel play resulting in poor control and wandering while driving. Requires constant corrections to keep vehicle in the lane. Very dangerous at interstate speeds especially when passing other vehicles. I have returned to the dealer and they have no correction for this issue. I see there are many complaints on the internet about this same problem on 2021 Jeep Wranglers. Driving at higher speeds is dangerous!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440382November 14, 2021
VISIBILITY/WIPER
I was driving and needed to use the driver side sun visor. As I took it off of the fixed mount, the swivel mount dropped out of the "socket". I pushed it back in and kept driving only for it to fall out again further on my trip. Now, a few days later, the visor will not stay in place and keeps dropping randomly as I drive. This issue is well documented on Wrangler owner forums and creates a safety hazard as visibility is impaired. My concern is that these can randomly drop and obscure vision due to the windshield being shorter than normal (Jeep design).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440118November 11, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I left my daughters house with my jeep wrangler and as I shifted into forward gear there was no power on my wrangler 4XE hybrid. I move the vehicle to the side of the road and towed it to the dealers. After a little over two weeks they got it repaired. After that I have read reports of this kind of thing happening in traffic. When I lost power the engine light and stability control light came on. It is now repaired but I’m having second thoughts about the safety of the vehicle since I sometimes transport my grandchildren in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439030November 2, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The two main wire harnesses are faulty. It would not charge or hold a charge. Driving it was dangerous and would stop drastically at any given random moment. A jerking motion would occur while driving. Lights on dash would come on, engine, charging fault station. Charging fault. And lightening bolt warning signs. Sometimes it would say don’t drive call for assistance. The dealership has had my vehicle since June 4 2021. The parts I’m told won’t be available until end of January 2022. I purchased the jeep on April 30th 2021. It’s very scary when you’re on the road, w my family and it decides to lock up or sounds like the transmission is falling from the under carriage. Luckily we weren’t rear ended or pushed through an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439002November 2, 2021
UNKNOWN OR OTHER, STEERING, VEHICLE SPEED CONTROL
Description: - Recurring on multiple occasions - Multiple lights on the dash come on. They may flash or persist - i.e. engine light, turtle light, crash avoidance light, among others. - The vehicle loses power (it’s a hybrid). This includes the motor and the engine. - The steering is compromised. You cannot steer the vehicle very well during this loss of power. - The vehicle usually will not restart and must be towed in or, in some cases, the battery can be disconnected causing the vehicle to reset and allowing it to begin operating again. This solution can work for a several power cycles or none at all. - When this happens, and you attempt to restart the vehicle sometimes when the power returns you are unable to tell if the vehicle is in neutral, drive, reverse, park, etc. - I experienced a case where the vehicle was in the Run position and the power windows would not open. When it was in the Off position, the windows would open. Perhaps this is intended behavior. - The seatbelt light will stay on even though all passengers in the vehicle are buckled in. It is unclear if this is part of the same issue, but it seems to be. - Systems compromised: Steering, braking, power/engine, seatbelts, etc. Examples of Incidents: - Driving in neighborhood (Safe Location) - Driving at highway speed (Unsafe Occurrence) - Driving on an off-road trail (thankfully with others) (Unsafe Occurrence) - Driving at highway speed - We almost crashed twice trying to get off the hwy. (Unsafe Occurrence) Compounding Safety Issues: - Roadside Assistance didn’t show up after ~7 hours waiting. - FCA’s utter confidence in the repair process is scary to me. - Confidence apparently based on recent software updates to the system, which was installed in a prior visit. The FCA rep wasn’t initially aware the vehicle was back in for service 2 days after installing the latest firmware. - Lack of ability to update software OTA (over the air).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438944November 1, 2021
STEERING
Steering wonders at 55mph or higher. You have to continually correct to keep straight on Highway. I have reported it to Jeep the manufacturer and had it to the dealership and they did not find anything wrong and said that’s the way they drive. I have had three jeeps before this one and by far it’s the worst
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438309October 27, 2021
STEERING
When driving vehicle I’m having to over correct steering I can’t look away for .5 seconds to look in mirrors because car wanders side to side trying to stay in my lane is a nightmare it’s not safe at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438207October 26, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unknown. Car came to a sudden stop while driving and the lights beside the gear started flashing. A message on the dashboard popped up that said for me to put the car in park and then select my desired gear. Major safety concern for a car to just shut down for no reason while driving down the street. Luckily I was on a back road with little traffic. Afraid to drive the car on major highways or at higher rates of speed where this malfunction could cause a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438096October 25, 2021
STEERING
Jeep constantly drifts and wanders. We were told by the technician “that the steering gear is the updated one already. The tech said it drives straight for a minute then feels a little wander. We will not be able to make it better. unfortunately. there is paperwork from the factory telling us not to replace the steering gear.” This is a safety concern given that the steering is not reacting properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437703October 21, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: CAMERA SYSTEM
I purchased this vehicle new and over the past 12 months, the back-up camera and stereo has stopped working four times. It usually fixes itself after a day or so, but this time it has been 3 days and it still will not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437635October 21, 2021
ENGINE
While towing a <3000 lb. trailer up a long grade (2.5 to 3 miles) on the interstate at the posted speed, warning messages were displayed on the dashboard approximately 2/3 of the way up the hill. “Service Electronic Throttle Control”, and Check Engine light displayed while the vehicle speed dropped dramatically from 70 mph to approximately 35. This same error occurred every time I tried ascending a long grade with the trailer (under load). Initially reduced speeds ( below the posted limit) did not change the outcome. Trying to use the optional manual shifting, did not change the outcome. Recreated initial problem following 1st dealership service for the events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437481October 20, 2021
SUSPENSION, STEERING
Since we purchased this jeep new it has been plagued with steering wandering and pulls to left or right without warning. It was dangerous to drive and unsafe for my family. After some researched I learned there was a technical service bulletin (8-003-21) for the 2018-2020 JL and supposedly the 2021 had the upgraded steering gear and updated software for the electric power steering. However this really didn't solved the problem and may owners have been complaining about the same unsafe wandering or pulling of the vehicle from left or right. I have take it to the dealer and also called Chrysler direct, so they can open case number (80562177). After 30 days at the dealer the outcome was to increase the tow to +.35 from Chrysler's recommended +.20. It is my understanding both +.35 and +.20 are within the manufacture's recommended specifications. Normally isn't the toe supposed to be near or at zero (0). It seems that setting the toe to +.35 is a band-aid. While the wandering and pulling has decreased I fear this is short term solution and it may cause unseen premature failure of other components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436872October 15, 2021
VISIBILITY/WIPER
Drivers-Side Sun Visor broke loose while driving, momentarily blocking vision and disrupting driving, while at hwy speeds. New vehicle with < 10kms mileage at time of event. Due to apparent design flaw, and high frequency of failures, replacement visors are back-ordered for months. The Safety issue is that due to the tall windshield design of the vehicle, I am unable to block the sun up to 2 hrs after sunrise or 2 hrs before sunset, until new parts come in, some time in January 2022, per the dealership. Appears to be a design issue originating with the introduction of the Wrangler JL model, back in 2018. Refer to the following Wrangler on-line Forum for details:https://www.jlwranglerforums.com/forum/threads/sun-visor-fix.44865/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436759October 14, 2021
ENGINE
The engine caught on fire after a short drive. The fire burned the entire top of the rear of the engine and completely through the wiring harness before I could extinguish it with a fire extinguisher and water. The fire appears to have started at the top rear of the engine where the fuel line enters the intake. The manufacturer, Stellantis, hired a special investigator from EAA/Bosch to look at it, and he agrees that it is similar to fires in similar engines that were recalled in October 2020, NHTSA Campaign number 21V-665. Stellantis has not responded to repeated requests for resolution.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11435984October 8, 2021
STEERING
The Jeep wanders all over the road, the steering is not stable nor steady. This is a safety issue, nothing I have done has helped the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435781October 6, 2021
POWER TRAIN
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at 55 - 60 mph, the RPM gauge went high but the temperature gauge was normal. A burning odor was detected, metal grinding noises were heard, and the vehicle inadvertently lurched forward. The contact pulled over and saw that there was smoke coming from under the hood. The vehicle was towed to the dealer and remained at the dealer, not diagnosed nor repaired. The contact had the vehicle serviced at the dealer in March 2021, for NHTSA Campaign Number: 21V028000 (Power Train). However, the failure recurred related to the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435337October 4, 2021
SERVICE BRAKES
New vehicle brake failure. Dealer Replaced Master Cylinder defect. Pedal goes completely to floor occasionally no brakes. HCV now determined possibly bad. ABS system affected. Continuous occasional pedal goes to floor. Been reported and serviced by dealer at least 4 times. Problem continues sporadically. Begin within 2 weeks of purchase. Vehicle should be replaced for safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434254September 24, 2021
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Vehicle locked up, no steering, no braking or control while traveling at 40mph nearly causing an accident. Interface said Anti Theft Mode engaged, enter code. This nearly caused a crash and the vehicle was immobilized and had to be towed to dealership. Vehicle has less than 3000 miles on the odometer. This presented a significant safety risk to driver, passengers and other motorists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler