Jeep Liberty Complaints

8,882 consumer complaints on file.

#10822918January 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822964January 28, 2016
UNKNOWN OR OTHER
ORIGINALLY PURCHASED TOW HITCH AND PAID FOR INSTALLATION AT A CAR REPAIR SHOP, THEN LATER HAD TO STOP BY A JEEP DEALERSHIP TO INSPECT IT. THE JEEP DEALERSHIP REMOVED MY HITCH TO INSTALL A NEW ONE BUT STOLE MY OLD HITCH THAT I ALREADY PAID FOR. I COULD HAVE RETURNED THE OLD HITCH OR USED IT FOR MY OTHER VEHICLE BUT INSTEAD THEY REFUSED TO GIVE IT BACK TO ME AND WOULDN'T EVEN GIVE ME BACK THE SMALL RUBBER TOW HITCH COVER I HAD ON IT. SO NOW I'M OUT THE MONEY I PAID FOR THE ORIGINAL HITCH AND NOW CHRYSLER JEEP GETS AWAY WITH STEALING MY AFTERMARKET ADD-ONS. THIS IS CRIMINAL AND I SHOULD BE REIMBURSED FOR WHAT THEY TOOK FROM ME. THE DEALERSHIP WAS RUDE TO ME AND TOLD ME THEY HAD TO DESTROY THE TOW HITCH I BROUGHT IN. OVERALL, IT WAS THE WORST SERVICE EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822536January 27, 2016
SUSPENSION
RECALL OF CONTROL ARMS: PURCHASED IN NOVEMBER 2015. 1/22/16 IN THE EVENING, MY 16 YEAR OLD SON HAD JUST GOTTEN OFF THE HIGHWAY AND WAS COMING INTO TOWN (AT 25 MPH THANKFULLY), FELT A JERK AND HEARD A NOISE. PULLED OVER IMMEDIATELY. BOTTOM LINE, THE CONTROL ARMS WERE RUSTED THE WHOLE WAY THROUGH...RECALL ISSUE. I CALLED THEM AND THEY SAID THEY WOULD PAY FOR TOW. I HAVE TRIED RELENTLESSLY (SOMETIMES NICELY AND SOMETIMES NOT SO NICELY) TO GET THEM TO PAY FOR THE 2 DAY RENTAL THAT I HAD TO PAY FOR WHILE THE TRUCK WAS IN THE SHOP. THEY SAID THEY WOULDN'T BECAUSE IT WAS OUTSIDE THEIR "PARAMETERS". I UNDERSTAND, BUYER BEWARE, CHECK RECALLS ETC BEFORE PURCHASING. THEY MAY OR MAY NOT (TYPICALLY NOT FROM WHAT I AM READING) PROVIDE YOU WITH ACCEPTABLE CUSTOMER SERVICE. THE INCONVENIENCE IS TYPICAL, THAT'S LIFE. BUT FOR ME TO HAVE TO PAY OUT OF POCKET FOR THEIR SUB PAR EQUIPMENT.....NOT ACCEPTABLE. THE LOCAL DEALERSHIP WAS FRIENDLY AND AS HELPFUL AS THEY COULD BE CONSIDERING ALL THEY REALLY NEEDED TO DO WAS FIX THE RECALL ITEM (I DID HAVE THEM REPAIR ANOTHER SEPARATE ISSUE AT MY COST). THEY WERE QUICK TO GET IT REPAIRED. I DEALT WITH AARON AND THOUGHT HE WAS PROFESSIONAL AND FRIENDLY. THIS COULD HAVE CAUSED INJURY OR EVEN DEATH TO MY SON, ESPECIALLY IF HE HAD BEEN ON THE HIGHWAY LIKE HAD JUST A FEW MINUTES EARLIER. I HAVE A HARD TIME ACCEPTING THAT $100.00 IS GOING TO BE THE DIFFERENCE IN GOOD AND BAD CUSTOMER SERVICE FOR THEM. THIS IS THEIR CASE # 28638056
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822331January 26, 2016
SERVICE BRAKES, SUSPENSION:MULTIPLE AXLE
TL* THE CONTACT OWNS A 2008 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED, A BURNING ODOR EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE REAR AXLE DRAIN PLUG AND BOTH FRONT AND REAR BRAKES WERE REPLACED. IN ADDITION, THE VEHICLE WAS TAKEN TO THE DEALER ON TWO SEPARATE OCCASIONS. THE REAR DRIVER SIDE AXLE DRAIN PLUG WAS REPLACED TWICE, INCLUDING THE REAR DRIVER SIDE BRAKES. THE FAILURE PERSISTED AFTER THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822356January 26, 2016
ELECTRICAL SYSTEM
WHILE DRIVING TO WORK MY ENGINE JUST QUIT AS I WAS SHIFTING FROM 4TH TO 5TH GEAR. I COASTED OFF TO THE SIDE OF THE HIGHWAY AND SAW SMOKE COMING FROM UNDER THE HOOD. WHEN I LIFTED THE HOOD, THERE WERE FLAMES SHOOTING UP FROM EVERYWHERE! THE BIGGEST FLAMES WERE NEAR THE SIDE OF THE BATTERY, BUT NOT ON THE BATTERY SO I SHUT THE HOOD AND MOVED AWAY FROM THE VEHICLE. WITHIN THE 5 MINUTES IT TOOK THE FIRE DEPARTMENT TO ARRIVE, IT WAS COMPLETELY BURNED UP, INCLUDING THE FRONT PANEL INSIDE THE JEEP. ANY PART OF THE FRONT OF THE VEHICLE THAT WAS NOT METAL, WAS GONE... BURNT!! AS OF THIS TIME, IT IS STILL UNKNOWN TO ME WHAT CAUSED THE FIRE BUT CHRYSLER SENT AN INVESTIGATOR OUT TO VIEW THE VEHICLE AND SENT ME A LETTER STATING THEY WOULD NOT BE DOING ANYTHING ABOUT IT. I BELIEVE IT WAS A WIRING PROBLEM AND HAVE NEVER HAD ANYONE WORK ON ANY OF THE WIRING SINCE I PURCHASED THE JEEP IN 2010. I HAVE NO INVOICES TO SHOW REPAIRS( AS VEHICLE IS TOTALED BEYOND REPAIR), INSURANCE( IT DID NOT COVER A NON COLLISION FIRE) OR ETC... JUST PICTURES AND A FIRE REPORT, IF YOU WANT THOSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10822399January 26, 2016
POWER TRAIN
AUTO TRANSMISSION WILL SHIFTS IN AND OUT OF GEAR BETWEEN 35 AND 45 MILES AN HOUR.JEEP REARING END WILL KNOCK REALLY HARD. IT HAS BEEN PARKED . AN USED AS NEEDED. CALLED ABOUT THERE RECALL THEY WILL NOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822444January 26, 2016
FUEL/PROPULSION SYSTEM
THE GAS TANK IS IMPROPERLY DESIGNED, WHILE PUMPING GAS IT WILL NOT PROPERLY SHUT OFF, WILL SPRAY GAS WHICH IS CLEARLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822060January 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED, THE PASSENGER SIDE AIR BAG DEPLOYED INADVERTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822064January 25, 2016
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE THE VEHICLE WAS IN PARK, THE AIR BAG DEPLOYED WITHOUT WARNING ON THE FRONT PASSENGER SIDE. THE AIR BAG AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE DEALER STATED THAT BECAUSE THE LIGHT HAD APPROXIMATELY 1,000 HOURS ON THE AIR BAG WARNING LIGHT, NO REPAIR WAS ABLE TO BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821753January 22, 2016
SUSPENSION, WHEELS
SOMETHING LOOSE AND SMOKING UNDER MY SUV, TOLD HAS TO DO WITH FRONT END SUSPENSION , THE 2 FRONT TIRES SHAKES ,DRIVING OVER RAILROAD TRACKS, SPEED BUMPS ETC. CAUSES MY FRONT TO LOOK LOWER DOWN TO THE GROUND. THE R R SIDE ALONG WITH BACK TIRE SENSOR SAYING PREFORM SERVICE. MY FRONT END SUSPENSION VIBRATES AND SHAKE LIKE ITS COMING APART, ALONG WITH TIRE SENSOR FLASHING.DRIVING CITY NEIGHBORHOODS WITH HIGH SPEED BUMPS CAUSES THE SUSPENSION TO FEEL AS IF IT COMING OFF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821763January 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821466January 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN A CRASH. THE AIR BAGS DID NOT DEPLOY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT SUFFERED FROM SORE SWOLLEN RIBS, A BROKEN RIGHT WRIST, AND A SWOLLEN LEFT HAND. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE AIR BAG FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 125,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/07/16*LJ THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY THE MANUFACTURER WHO STATED THE AIRBAGS OPERATED AS DESIGNED. UPDATED 11/21/2017*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10821187January 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE DEALER WAS UNABLE TO SUPPLY THE PART BEYOND A REASONABLE TIME FRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/04/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820876January 19, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THIS ELECTRICAL PROBLEM SHOWED UP IN THE MIDDLE OF DRIVING DOWN THE ROAD. THE ENTIRE CAR SHUT DOWN GOING 40 MPH. LIGHTS FLASHED, WIPERS WENT OFF, HORN TOO, ALL FOR 10 SECONDS, WHILE CRUISING WITH NOW POWER/GAS. THEN THE CAR STARTED AGAIN ON ITS OWN, AND KEPT DRIVING. EVER SINCE, THE ELECTRICAL SYSTEM IS SCREWED UP. WIPERS WILL RUN, BUT DO NOT PUSH FLUID. CAR DOORS WILL NOT LOCK/UNLOCK WITH KEYFOB OR DRIVER'S SIDE CONTROLS. MUST MANUALLY LOCK/UNLOCK ALL DOORS. THE TAILGATE CANNOT UNLOCK, THEREFORE WILL NOT OPEN. FAN DOESN'T WORK, SO NO A/C OR HEAT. MECHANIC SAID THE TIPM MUST BE REPLACED, AND IT IS NOT COVERED BY JEEP/CHRYSLER WARRANTY. $1300 OUT OF POCKET! THIS IS RIDICULOUS, IT IS OBVIOUSLY A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820901January 19, 2016
STRUCTURE:BODY
LIFT GATE HATCH MECHANISM PARTS CONTINUE TO FAIL WITHOUT WARNING NOT ALLOWING EXIT/ENTRY INTO HATCH IN CASE OF EMERGENCY OR ACCESS TO SPARE TIRE AND JACK. I HAVE HAD PARTS REPLACED THREE TIMES. THIS LIFT GATE IS OPERATED MANUALLY. THIS HAPPENS IN NUMEROUS WEATHER CONDITIONS AND TEMPERATURES. THIS IS NOTED WHILE THE CAR IS STATIONARY. THIS HAS BEEN REPORTED TO JEEP, WITHOUT RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820928January 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL TO COME TO A COMPLETE STOP, THE VEHICLE WOULD LUNGE FORWARD. THE BRAKE PEDAL REQUIRED BEING DEPRESSED SEVERAL TIMES IN ORDER TO STOP THE VEHICLE FROM LUNGING FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820948January 19, 2016
STRUCTURE:BODY, ENGINE
DRIVING ON HIGHWAY, BEGAN HEARING A HIGH PITCHED HUMMING NOISE, BEGAN SMELLING A BURNING RUBBER SMELL, PULLED OVER TO SIDE OF HIGHWAY, AND SMOKE BEGAN COMING FROM UNDER THE HOOD. WITHIN 10 MINS, THE FRONT END OF THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. HAVE OWNED VEHICLE FOR A YEAR AND A HALF, AND HAVE HAD NO ISSUES PRIOR TO THIS INCIDENT. CAR SEEMED TO BE FUNCTIONING NORMALLY PRIOR TO THIS INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10821107January 19, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820643January 16, 2016
AIR BAGS
MY DAUGHTER WRECKED HER JEEP LIBERTY ON 1/14 AND AIRBAGS DID NOT DEPLOY. SHE RAN OFF ROAD HIT A DRAINAGE PIPE THAT WENT UNDER A DRIVEWAY PROCEEDED TO HIT A FIRE HYDRANT THEN A GUIDE WIRE THAT WENT TO A POWER POLE THEN THE CAR PROCEEDED TO ROLL SEVERAL TIMES. THE AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10820467January 15, 2016
ELECTRICAL SYSTEM
MY 2007 JEEP LIBERTY SUNROOF IS LEAKING FOR THE 2ND TIME IN 3 MONTHS. THE FIRST TIME I WENT AND GOT THE DRAINAGE TUBES CLEARED OUT BY THE DEALER. IT STARTED LEAKING AGAIN 2 DAYS AGO, AND WHEN IT LEAKS, WATER GETS INTO MY CAR. MY MECHANIC OPENED IT UP AND FOUND THE ENTIRE SUNROOF IS ACTUALLY BROKEN. HE SUSPECTS THAT THE DEALER NEW ABOUT THE ISSUE OF THE SUNROOF BUT DIDN'T TELL ME. THERE IS A PENDING LAWSUIT AGAINST CHRYSLER FOR THIS ISSUE, HOWEVER THEY ARE REFUSING TO ACKNOWLEDGE THE PROBLEM AND ARE NOT OFFERING COMPENSATION AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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