Jeep Liberty Complaints

8,882 consumer complaints on file.

#11179942February 13, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. WHILE DRIVING 10 MPH IN A PARKING LOT, THE BALL JOINT DETACHED AND THE AXLE BECAME LOOSE FROM THE BASE OF THE WHEELS, WHICH CAUSED THE WHEELS TO DETACH. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO AUTONATION CHRYSLER DODGE JEEP RAM & FIAT NORTH PHOENIX (LOCATED AT 1646 N 26TH AVE, PHOENIX, AZ 85023, (480) 630-2825) WHERE IT WAS DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176537February 12, 2019
ENGINE
TL* THE CONTACT OWNED A 2005 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE UNDER THE HOOD WHILE PARKED IN THE DRIVEWAY. A POLICE REPORT WAS NOT FILED. THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOTALED. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. *DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11176624February 12, 2019
STRUCTURE:BODY
THE FIRST TIME MY SKYSLIDER MALFUNCTIONED WAS WHILE I WAS DRIVING DOWN THE EXPRESSWAY AT 65MPH. INSTEAD OF OPENING STRAIGHT IT WENT SIDEWAYS AND WAS STRUGGLING AGAINST ITSELF- THIS HAD NEVER HAPPENED BEFORE. I ENDED UP HAVING TO STOP ALONG THE SHOULDER BECAUSE I DIDN'T KNOW WHAT WAS HAPPENING. ONCE I WAS FINALLY ABLE TO GET IT INTO THE CLOSED POSITION AGAIN IT WOULDN'T STAY CLOSED ON IT'S OWN WITHOUT WANTING TO FLIP UP AND CAUSE A LOT OF NOISE AND POTENTIALLY MORE DAMAGE. I HAD TO HOLD THE ROOF CLOSE THE REMAINING 20 MINUTES HOME. I TOOK MY CAR TO THE DEALERSHIP WHERE THEY TOLD ME THERE WERE NO PARTS TO FIX IT BUT THEY COULD PERMANENTLY CLOSE IT FOR ME. THEY COULDN'T GUARANTEE IT WOULD BE WATER TIGHT BUT THIS WAS THE BEST THEY COULD OFFER. I ACCEPTED THEN APPROXIMATELY TWO WEEKS LATER AS SOON AS I STARTED THE CAR I STARTED TO HEAR A LOUD NOISE THAT I COULDN'T PLACE BECAUSE IT SOUNDED LIKE IT WAS COMING FROM EVERYWHERE. MY 6 YEAR OLD POINTED OUT THAT THE ROOF WAS MOVING AND I IMMEDIATELY HIT THE CLOSE BUTTON AND WAS ABLE TO GET THE ROOF TO STOP STRAINING AGAINST THE "PERMANENT SEAL" BUT IT WAS TOO LATE AND A FEW PIECES RAINED DOWN ON ME. I HAD TO DRIVE HOME 40 MINUTES ON AN EXPRESSWAY WHERE THE SPEED LIMIT WAS 70 MPH WITH MY HAZARDS ON BECAUSE I COULDN'T GO OVER 60 MPH WITHOUT LOSING MY GRIP OF THE ROOF AND IT FLOPPING AROUND WILDLY- I HAVE A SHORT VIDEO OF THAT PARTICULAR DRIVE BUT CAN'T UPLOAD IT HERE. MY SON WAS TERRIFIED AND THE CAR HAS BEEN SITTING IN OUR DRIVEWAY EVER SINCE BECAUSE IT'S BEEN RAINING HERE AND MY ROOF WON'T CLOSE. I CONTACTED CORPORATE JEEP AND ALL THEY COULD TELL ME WAS THAT THE ROOF ON MY JEEP WAS OUT OF WARRANTY IN 2013, 3 YEARS BEFORE I PURCHASED IT FROM AN AUTHORIZED JEEP DEALER, BALES AUTO MALL IN JEFFERSONVILLE, IN. I HAVEN'T EVEN OWNED THIS VEHICLE FOR 2 YEARS- I HAVE 4 YEARS OF PAYMENTS LEFT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176290February 11, 2019
SEAT BELTS
DRIVERS SIDE SEAT BELT MOST OF THE TIME CANNOT LATCH CLOSE AND AT TIMES IT WILL UNLOCK WHEN DRIVING VEHICLE. MILEAGE 48000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176266February 11, 2019
AIR BAGS
HAD A SERIOUS CAR ACCIDENT LAST YEAR AND MY JEEP WAS TOTALED AND THE AIR BAGS DIDN'T GO OFF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11176352February 11, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
ALL THE LIGHTS STAY ON AND WONT GO OUT THE WINDOW WILL NOT GO DOWN OR UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176105February 10, 2019
POWER TRAIN
WHILE DRIVING, THE GEAR SHIFT SLIPS OUT OF GEAR WITHOUT THE CLUTCH BEING USED. THIS IS A MANUAL TRANSMISSION AND AT 155,000 MILES, THIS IS LOW MILEAGE IN MY CONSIDERATION FOR THIS TO BE HAPPENING. THIS IS A SAFETY HAZARD FOR MYSELF OR ANY OTHER CARS AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175905February 9, 2019
AIR BAGS
TAKATA INDLATORS: THE AIR BAG LIGHT COMES ON AFTER STARTING VEHICLE AND NOW IT WILL NOT GO OFF IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174399February 5, 2019
STEERING, SUSPENSION, UNKNOWN OR OTHER
A RECALL WAS MADE FOR JEEP LIBERTY FOR THE CONTROL ARMS UPPER AND LOWER AND THE BALL JOINTS. I WAS TOLD MY VIN DID NOT HAVE THE RECALL. HOWEVER, OTHERS HAD THE RECALL AND JEEP PAID FOR THE REPAIRS. AFTER THE REPAIRS THE WHEEL HUB WENT BAD, AND A RECALL WAS MADE FOR THAT BUT NOT MY BASIC MODEL. AFTER REPLACING THE WHEEL HUB THE DRIVESHAFT WAS DAMAGED BY ALL THE ISSUES. A RECALL FOR THE SAME VEHICLE WAS MADE FOR A DRIVESHAFT AND AGAIN THE BASS MODEL WAS NOT INCLUDED IN THE RECALL. THIS TIME JEEP SAID THEY WOULD FIX THE DRIVESHAFT AND WHEN IT CAME TIME THEY DENIED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174508February 5, 2019
FUEL/PROPULSION SYSTEM
WHEN FILLING THE GAS TANK, THE PUMP FAILS TO AUTOMATICALLY SHUT OFF DUE TO A FAULTY FUEL FILLER NECK. THE ENTIRE GAS TANK MUST BE REPLACED BECAUSE THE VALVE IS PART OF THE TANK AND CANNOT BE REPLACED SEPARATELY. THE FUEL SPILLAGE HAZARD CREATES RISK OF EXPLOSION AT THE GAS STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173991February 4, 2019
SUSPENSION, SUSPENSION:FRONT
EMAIL TO JACK DANIELSON FROM CONSTITUENT REGARDING HER 2004 JEEP LIBERTY WHICH WAS PURCHASED AFTER THE 2006 RECALL RELATIVE TO FRONT BALL JOINTS AND NOW IS EXPERIENCING PROBLEMS AND IS SEEKING HELP. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173751February 3, 2019
SUSPENSION
REAR CONTROL ARM RUSTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173814February 3, 2019
SEATS
ON FEBRUARY 1, 2019 AROUND 11:40PM, I WAS DRIVING WITH MY JEEP'S SEAT HEATER ON. APPROXIMATELY 30 MINUTES LATER I SMELLED SOMETHING BURNING. I REACHED AROUND TO FEEL MY COAT WAS EXTREMELY HOT, SO I GRABBED A FROZEN BOTTLE OF WATER FROM MY LUNCH BAG AND PLACED IT BETWEEN ME AND MY SEAT. NOT THINKING THAT MY SEAT WAS CATCHING FIRE. WHEN I PULLED INTO A PARKING LOT I NOTICED A HOLE IN MY SEAT COVER. I PULLED SEAT COVER OFF AND SAW THE SCORCH MARKS ON MY SEAT. ALSO A BURN MARK ON BACK OF COAT. WHEN I GOT HOME I CHECKED MY BACK AND HAD A SMALL BURN MARK.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11173852February 3, 2019
EXTERIOR LIGHTING
HEADLIGHTS WILL SHUT OFF WHILE DRIVING AT NIGHT. WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL INTERMITTENTLY SHUT THEMSELVES OFF AND THEN TURN BACK ON APPROXIMATELY 10 TO 15 SECONDS LATER. I HAVE TRIED SWITCHING THE LIGHTS COMPLETELY OFF AND BACK ON TO SEE IF THE HEADLIGHTS BEGAN WORKING BUT THEY DID NOT. I HAVE SEARCHED THE WEB AND THIS SITE AND FOUND MULTIPLE COMPLAINTS WITH NO RESOLUTION OR RECALL. THIS IS A SERIOUS SAFETY ISSUE AS THERE IS NO WAY TO IMMEDIATELY CORRECT THE ISSUE WHILE DRIVING OR PREDICT WHEN IT WILL OCCUR. THE VEHICLE IS IN MOTION WHEN THIS OCCURS. THE LIGHTS WILL COME BACK ON AND STAY ON FOR A LITTLE WHILE AND THEN SHUT BACK OFF AGAIN. SOMETIMES THEY WILL FLASH FROM LOW BEAMS TO HIGH BEAMS AND THEN SHUT OFF WHICH MAKES IT DANGEROUS FOR THE CARS THAT ARE DRIVING TOWARDS ME. THIS HAS HAPPENED ON SEVERAL OCCASIONS SO FAR AND AT THIS POINT I AM SCARED TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173473February 1, 2019
ENGINE
2011 JEEP LIBERTY WITH 76,310 EXPERIENCED IMMEDIATE AND CATASTROPHIC ENGINE FAILURE WHILE DRIVING ON A CITY STREET. JUST PRIOR TO FAILING THE OIL PRESSURE AND CHECK ENGINES LIGHTS CAME ON. A KNOCKING NOISE OCCURRED RIGHT BEFORE FAILURE. OIL BLEW FROM THE ENGINE COVERING ROADWAY UNDER THE VEHICLE. THE VEHICLE WAS ALWAYS SERVICED BY THE LOCAL JEEP DEALERSHIP PER THE RECOMMENDED SCHEDULES. THE VEHICLE WAS TOWED TO THE SAME DEALERSHIP WHERE IT WAS SERVICED. TEAR DOWN OF THE ENGINE BY JEEP CERTIFIED TECHNICIANS REVEALED SEVERAL FAILED COMPONENTS MAKING EXACT ROOT CAUSE OF FAILURE UNKNOWN. COST TO REPLACE THE ENGINE AND RELATED PARTS WAS $7,800. CHRYSLER CUSTOMER CARE WAS CONTACTED ABOUT COVERING THE COST OF THE ENGINE. ANY ASSISTANCE BY CHRYSLER WAS DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173556February 1, 2019
SUSPENSION
BALL JOINTS ARE WORN DOWN, IF THEY SLIP CONTROL WILL BE LOST OF THE CAR. BALL JOINTS ARE UNUSUALLY WORN DOWN FOR MY CAR WITH SUCH LITTLE MILES OUT ONTO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173218January 31, 2019
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNED A 2010 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE CONTACT EXITED THE VEHICLE TO RUN AN ERRAND. WHEN THE CONTACT RETURNED, HE NOTICED THAT THE VEHICLE ROLLED AWAY. ON A SEPARATE OCCASION, WHILE DRIVING APPROXIMATELY 15-25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME AND NOTICED AIR COMING FROM THE VICINITY OF THE BRAKE PEDAL. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION CENTER. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL SEIZED IN PLACE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 10V315000 (SERVICE BRAKES, HYDRAULIC) OR 10V009000 (SERVICE BRAKES, HYDRAULIC). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11173242January 31, 2019
SUSPENSION
I TOOK OUR VEHICLE TO CROWN DODGE, VENTURA CA. TO SATISFY THE TRAILER HITCH RECALL. I ALSO WANTED TO SATISFY NHTSA RECALL #18V-278 (REAR LOWER CONTROL ARMS). THE PARTS WEREN'T AVAILABLE AT THE TIME AND I WAS TOLD THEY WOULD CONTACT ME WITHIN 2 WEEKS TO RESCHEDULE THE REPAIR. THEY NEVER CONTACTED ME. WE HAVE MOVED SINCE AND THERE ARE NO DEALERS NEAR ME TO CONDUCT THE SAFETY REPAIR. HOW CAN I GET THIS REPAIR COMPLETED WITHOUT HAVING TO DRIVE TOO FAR? THE VEHICLE MAY NOT BE SAFE TO DRIVE. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173354January 31, 2019
AIR BAGS, SUSPENSION
TL* THE CONTACT OWNED A 2003 JEEP LIBERTY. WHILE DRIVING ON A BACK ROAD, THE VEHICLE FLIPPED AND CRASHED AFTER THE CONTACT OVER CORRECTED THE STEERING. THE VEHICLE FLIPPED THREE TIMES. THE CONTACT WAS EJECTED FROM THE VEHICLE AND BECAME TRAPPED UNDERNEATH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS SERIOUSLY INJURED AND HAD TO BE TRANSPORTED TO THE HOSPITAL WITH INJURIES TO THE NECK, BACK, EYES, FACE, AND SKULL. THE CONTACT WAS HOSPITALIZED FOR TWO MONTHS AND IN A COMA FOR THREE WEEKS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND TOWED. THE MANUFACTURER AND THE DEALER WERE NOT CONTACTED. THE CONTACT STATED THAT THE CRASH OCCURRED DUE TO AN UNKNOWN RECALL PERTAINING TO THE AXLE BEING MANUFACTURED TOO SHORT. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11173151January 30, 2019
SUSPENSION, WHEELS
I WAS BACKING OUT OF A PARKING SPACE IN THE QUICK CHEK PARKING LOT AFTER I CAME OUT OF THE STORE TO GO TO WORK AND I HEARD A BIG BANG THUMP. I IMMEDIATELY PUT THE VEHICLE IN PARK AND LOOKED AROUND THINKING MAYBE SOMEONE WAS BEHIND MEBUT THERE WAS NOT. I HAD A FEW GUYS PUSH THE VEHICLE SLOWLY TO ANOTHER PARKING SPACE ABOUT 200 FT AWAY TO STOP THE VEHICLE AND PUT INTO PARK AGAIN. I IMMEDIALTELY CALLED ROADSIDE ASSISTANCE TO COME TO HELP ME AFTER I LOOKED UNDERNEATH THE FRONT RIGHT TIRE TO SEE THAT THE WHEEL WAS NOT ATTACHED TO THE FRONT SUSPENSION UNDER THE VEHICLE. A FLATBED CAME AND TOLD ME THAT I NEEDED A WRECKER TO LIFT AND ALSO DOLLIES TO GET THIS VEHICLE TO THE CLOSEST AUTOMOTIVE FACILITY NEARBY. ONCE THERE THE NEXT DAY THEY INSPECTED IT AND TOLD THAT I NEEDED A LOWER AND UPPER BALL JOINTS AND ALSO CONTROL ARM FOR THIS VEHICLE. I CALLED FCA CHRYSLER JEEP DODGE ABOUT THIS MATTER AND WAS TOLD THAT IF I WAS TO TOW IT TO ONE OF THERE FACILITIES THAT IF THE RECALL ON IT THAT WAS DONE IN 2007 WAS THE SAME PROBLEM THAT THEY WOULD ADDRESS THIS MATTER AND FIX IT FREE OF CHARGE AND IT WOULD BE COVERED FOR THE RECALL FOR THE MOST PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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