Jeep Liberty Complaints

8,882 consumer complaints on file.

#10373444December 30, 2010
SUSPENSION:FRONT
MY WIFE AND I WERE RETURNING FROM VACATION WHEN WITHOUT WARNING THE CAR ACTED LIKE IT WAS GOING OVER A WASH BOARD SURFACE FOR A FEW SECONDS AND THEN CAME A LOUD BANG AND THEN NO POWER. THE VEHICLE PULLED HARD TO THE LEFT BRIEFLY (WE WERE IN THE PASSING LANE). I STRUGGLED TO GET THE CAR OVER TO THE RIGHT SHOULDER AND SHUT IT DOWN. THERE WAS A TRAIL OF OIL ON THE HIGHWAY AND IT CONTINUED POUR OI OUT OF THE ENGINE AFTER I STOPPED. PRIOR TO THE INCIDENT, THE CAR WAS RUNNING CORRECTLY AND NONE OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL CAME ON UNTIL AFTER THE EVENT. THE TEMPERATURE GAUGE WAS AT ITS USUAL TWELVE O'CLOCK POSITION. ONCE OFF THE ROAD I OPENED THE HOOD. THERE WAS OIL ALL OVER THE BOTTOM OF THE ENGINE. THE SERPENTINE BELT AND THE TENSIONER PULLEY HAD BEEN RIPPED OFF THE ENGINE. WITH A FLASHLIGHT, I COULD SEE THE FRONT FEW INCHES OF THE FRONT SKIDPLATE. THE WERE FRAGMENTS OF METAL ON IT ALONG WITH OIL. I CHECKED THE OIL FILTER UNDER THE CAR AND IT WAS INTACT. THE CAR WAS TOWED TO GATOR CHRYSLER-JEEP IN MELBOURNE, FL. THE CAR WAS EXAMINED ON 11/30/2010 BY THE DIESEL TECH WHO TOLD US THAT HE HAD NEVER SEEN ONE OF THESE ENGINES FAIL LIKE THIS. HE ALSO TOLD US THAT HE HAD SPOKEN TO A CHRYSLER ENGINEER AND THAT ENGINEER SAID MUCH THE SAME. THE TECH TOLD US THAT HE HAD FOUND TWO HOLES IN THE FRONT OF THE ENGINE BLOCK AND THAT THE SKIDPLATE WAS COVERED WITH SHRAPNEL FROM THE ENGINE. THE TECH ALSO TOLD US THAT THE OIL PAN LOOKED LIKE SOMEONE HAD TAKEN A SHOTGUN TO IT. A DEALER SERVICE WRITER SHOWED ME AT LEAST ONE OF THE OTHER HOLES FOUND TOWARD THE BACK OF THE BLOCK ON THE PASSENGER SIDE. I PUT IN A CLAIM WITH CHRYSLER. IT WAS REJECTED. THEY CLAIM "INSUFFICIENT LUBRICATION". ACCORDING TO THE SERVICE MANAGER AT GATOR, THEY DID NOT OPEN UP THE ENGINE TO SEE WHAT REALLY HAPPENED AS CHRYSLER WOULD NOT AUTHORIZE SUCH ACTIVITY. VEHICLE YEAR: 2005 VEHICLE MAKE: JEEP LIBERTY LIMITED 4 X 4 ENGINE: 2.8L TURBO DIESEL MILEAGE AT FAILURE: 77,594. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373301December 29, 2010
VISIBILITY
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDOW REGULATORS WERE DEFECTIVE AND THE WINDOWS OPENED INVOLUNTARILY. THE VEHICLE WAS REPAIRED BY AN AUTHORIZED DEALER BUT THE FAILURE OCCURRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373390December 29, 2010
FUEL SYSTEM, GASOLINE
I HAVE A 2006 JEEP LIBERTY LIMITED 4X4 WITH A 3.7L V6 ENGINE THAT OVERFLOWS GAS OUT OF THE FILLER NECK WHEN REFUELING NO MATTER HOW FAST THE FLOW OF GAS IS FLOWING. VEHICLE HAS ABOUT 66,000 MILES AND HAS ONLY STARTED HAPPENING IN THE LAST 3,000 MILES OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372488December 27, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2008 JEEP LIBERTY. WHILE PARKED AND FUELING THE VEHICLE, THE FUEL TANK OVERFLOWED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THE FUEL TANK DID NOT HAVE ANYTHING TO MAKE THE FUEL STOP. THE MANUFACTURER STATED THAT THE DEALER SAID THAT THERE WAS NO PROBLEM SO THEY COULD NOT ASSIST. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372299December 23, 2010
STEERING
I HAVE HAD REPEATED PROBLEMS WITH MY 2004 LIBERTY POWER STEERING. IT APPEARS THAT IN VERY COLD CONDITIONS THE FLUID LEAKS, MAYBE A SHRINKING GASKET OR SEAL? A SEEPING POWER STEERING LINE? THE LEAK IS AT THE FITTING WHERE IT GOES INTO THE PUMP. IT APPEARS THAT THE PRESSURE FROM THE PUMP IS OVERPOWERING THE O-RING IN THIS FITTING. UNFORTUNATELY THE LEAK WENT UNNOTICED UNTIL THE SYSTEM WENT DRY. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372170December 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
VEHICLES STALLS AFTER EXTENDED OFF PERIOD. VEHICLE SHUDDERS UNDER NORMAL DRIVING CONDITIONS. CHRYSLER HAS 2 TSBS TO FIX THIS- 21-016-05 AND 21-009-06 WHICH CALLS FOR REPLACING A TROUBLE PRONE TORQUE CONVERTER. CHRYSLER HAS AN UPDATED TORQUE CONVERTER TO FIX THIS PROBLEM YET WILL NOT TAKE ACTION TO FIX THE VEHICLE EVEN AFTER NUMEROUS ATTEMPTS SINCE 2006 TO GET TRANSMISSION FIXED PROPERLY. I WOULD LIKE THIS LOOKED INTO AS MYSELF AND NUMEROUS OTHER OWNERS OF THE 2005-2006 JEEP LIBERTY WITH THE DIESEL ENGINE EXPERIENCE THE SAME ISSUE. THE TRUCK HAS STALLED AFTER STARTING ON SEVERAL OCCASIONS CAUSING CONCERN FOR ACTION SINCE I HAVE HAD MY PREGNANT WIFE WITNESS THIS. PLEASE LOOK INTO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372811December 22, 2010
ENGINE AND ENGINE COOLING
I WAS DRIVING ON THE HIGHWAY (RT17) HEADING NORTH, DOING ABOUT 55 AND GOT OFF AT EXIT 120 OR 121 AND AS I WAS DRIVING DOWN THE RAMP AT ABOUT 35 MPH DURING RUSH HOUR MY CAR JUST CAME TO A HALT. I HEARD A DING DING, NOTICED I HAD NO POWER STEERING OR POWER BRAKES AND COASTED TO THE SIDE OF THE RAMP. IT WENT FROM RIDING WITH NO PROBLEMS TO JUST DEAD. I CAN'T EVEN BEGIN TO THINK WHAT WOULD HAVE HAPPENED IF I WAS RIDING IN THE PASSING LANE OR THE MIDDLE LANE OF RT. 17 IN MIDDLETOWN, NY. I PROBABLY WOULD BE DEAD. MY SON WAS WITH ME ALSO. I HAD TO HAVE THE CAR TOWED HOME AND MY HUSBAND LOOKED AT IT AND TOLD ME THAT THE SPRING HAD BROKEN AND COME OFF AND THE ROCKER ARM AND TWO CLIPS. WE STILL DON'T KNOW HOW MUCH DAMAGE HAS BEEN DONE TO THE ENGINE. APPARENTLY, AND THIS IS FROM A JEEP MECHANIC. IN BOTH THE 3.7 AND 4.7 ENGINES, THE VALVE SEATS ARE STEEL AND THE CYLINDER HEADS ARE ALUMINUM AND THE TWO METALS CONTRACT DIFFERENTLY AND WHEN THEY DO THE VALVE SEATS FALL OUT OF THE HEAD. I HAVE SEEN THIS PROBLEM LISTED ON THE INTERNET BY SO MANY PEOPLE THAT IT'S UNFAIR THAT JEEP CAN DO THIS TO PEOPLE. I BOUGHT THIS CAR WITH AN INHERITANCE , I DON'T HAVE THOUSANDS OF DOLLARS TO FIX IT. I HAVE BOUGHT THE ROCKER ARM, THE SPRING AND THE CLIPS BUT STILL AT THIS TIME NEED A ROCKER ARM INSTALLER. THIS CAR HAS BEEN KEPT UP ON ALL FLUIDS AND CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371719December 21, 2010
FUEL SYSTEM, GASOLINE
2008 JEEP LIBERTY. CONSUMER WRITES REGARDING RECENT OVERFLOWING GAS ON FILL UP *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371894December 21, 2010
FUEL SYSTEM, GASOLINE
2008 JEEP LIBERTY LIMITED. GAS OVERFLOWS. TOOK TO DEALER AND WAS TOLD THEY COULD FIND NOTHING WRONG. GAS CONTINUES TO SPEW OUT AFTER FILLING. THE PROBLEM CONTINUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371674December 20, 2010
ELECTRICAL SYSTEM
AT THIS FIRST OCCURRENCE, WHILE PULLING OUT OF THE DEALERSHIP PARKING LOT WITH THE VEHICLE, THE FRONT PASSENGER SIDE WINDOW DELL INTO THE DOOR. I TOOK IT BACK AND THEY INFORMED ME THEY WOULD FIX IT FREE OF CHARGE. THIS SAME PROBLEM WITH THE WINDOW FALLING DOWN OCCURRED IN JUNE 2010 ABOUT A YEAR AFTER PURCHASE, AFFECTING THE RIGHT REAR WINDOW, WHICH HAD NOT EVEN BEEN USED. I FOUND OUT THEN THAT THERE WAS AN ONGOING PROBLEM WITH THE WINDOW REGULATOR IN 2006 & 2007 JEEP LIBERTYS CAUSING THIS PROBLEM. THE 3RD OCCURRENCE, WITH THE LEFT REAR WINDOW IN NOVEMBER OF 2010, MADE ME GET ONLINE AND FILE THIS REPORT AFTER CARMAX REFUSED TO HONOR THEIR WARRANTY ON THIS REPAIR AND SENT ME TO JEEP WHO CHARGED 100 DOLLARS FOR IT. CHECKING THE SERVICE HISTORY THROUGH JEEP.COM, I FOUND THAT THIS VEHICLE HAD BEEN IN THE SHOP FOR THIS PROBLEM AT LEAST TWICE WITH THE PREVIOUS OWNER. I WOULD LIKE FOR THE CHRYSLER COMPANY TO TAKE FULL RESPONSIBILITY FOR THIS AND ISSUE A RECALL, REPAIRING THE PROBLEM IN A WAY THAT IT STAYS FIXED, RATHER THAN REPLACING THE WINDOW REGULATOR WITH MORE FAULTY PARTS AS THEY HAVE BEEN DOING. THIS CAN BE VERY DANGEROUS AND DISTRACTING IF IT FALLS WHILE TRAVELLING DOWN THE HIGHWAY OR, IN MY CASE, OVER 2 HOURS FROM HOME IN FREEZING TEMPERATURES WITH A 7 MONTH OLD BABY IN THE SEAT BY THE WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371266December 20, 2010
FUEL SYSTEM, GASOLINE
JEEP LIBERTY 2008 GAS GUSHING OUT EVERY TIME AFTER FILLING TANK - ACCORDING TO DEALER, ROLL-OVER VALVE IS FAULTY INSIDE GAS TANK SO ENTIRE GAS TANK MUST BE REPLACED (ABOUT $800+). THIS VALVE ENSURES THAT GAS WILL NOT LEAK INTO VEHICLE IN THE EVENT OF A ROLL-OVER ACCIDENT; ALSO ENSURES GAS WON'T SHOOT OUT OF THE GAS TANK AFTER FILLING WITH FUEL. GAS ERUPTS OUT OF TANK AND BACK ONTO THE FACE, BODY AND FEET OF THE CONSUMER AS WELL AS ALL DOWN THE SIDE OF VEHICLE AND ONTO THE GROUND NEAR GAS PUMPS. VERY UNSAFE HAZARD. NOT A MAINTENANCE PROBLEM BUT RATHER A DEFECTIVE PART INSIDE THE GAS TANK. SHOULD NOT BE THE CONSUMER'S RESPONSIBILITY TO REPLACE. VEHICLE IS ONLY 2 1/2 YEARS OLD WITH 40,000 MILES LOGGED. THIS OCCURS EACH AND EVERY TIME THE TANK IS FILLED WHETHER OR NOT IT IS ON AUTO-FILL OR MANUALLY REGULATED. TRICKY WORK TO MANUALLY STOP GAS FLOW BEFORE IT GUSHES OUT. LODGED COMPLAINT WITH JEEP OF AMERICA BUT WAS TOLD ONLY POSSIBLE RECOURSE WAS TO PAY FOR REPAIR MYSELF; SUBMIT CLAIM TO THEM AFTER THE FACT, AND THEY MAY OR MAY NOT DECIDE TO ASSIST ME WITH COSTS (THEY WON'T CALL IT REIMBURSEMENT) FOR SOME OR ALL OF MY EXPENSES. THEY CLAIMED NO RESPONSIBILITY AND COMPLETE LACK OF KNOWLEDGE ABOUT THE PROBLEM ALTHOUGH THIS CONCERN IS POSTED ALL OVER THE INTERNET IN VARIOUS FORUMS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371855December 20, 2010
PARKING BRAKE
MY 2004 JEEP LIBERTY HAS AN EMERGENCY BRAKE THAT DOES NOT HOLD. IT IS A SAFETY HAZARD. I TOOK IT IN AND HAD COMPLETE NEW BRAKES, INCL ROTORS, CALIPERS, NEW BRAKES AND NEW EMERGENCY INSTALLED. STILL ROLLS ON SLIGHT INCLINE WITH EMERGENCY ENGAGED. I KNOW OTHERS WITH THE SAME VEHICLE WHO NOW TELL ME THERE'S IS DOING THE SAME THING. THIS IS AN OBVIOUS DANGEROUS DEFECT OF THIS EMERGENCY/PARKING BRAKE. I HAD MY JEEP ROLL DOWN MY DRIVEWAY ALMOST INJURING MY CAT AND CRASHING INTO MY GARAGE. I HAD TO RUN TO GET INTO IT TO APPLY THE BRAKE BEFORE DISASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371849December 20, 2010
FUEL SYSTEM, GASOLINE
GAS OVERFLOWS WHEN FILLING TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371213December 19, 2010
SEAT BELTS
WE HAVE A 2005 JEEP LIBERTY THAT SPONTANEOUSLY RELEASES THE DRIVER SIDE SEAT BELT WHILE DRIVING. IT "CLICKS" INTO PLACE (FINE) AND HOLDS TIGHT WHEN YOU PULL ON IT, BUT WILL INTERMITTENTLY UNLATCH WITHOUT TOUCHING IT. IT DOES NOT EXHIBIT ANY CONSISTENT PATTERN AS TO ITS DEFECTIVE BEHAVIOR WHEN RELEASING. JUST DRIVING UNDER NORMAL CIRCUMSTANCES WITHOUT ANY PRESSURE ON THE BELT WILL ALLOW IT TO COME UNDONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371127December 17, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I AM A 2004 JEEP LIBERTY OWNER. WHILE DRIVING MY VEHICLE, I ATTEMPTED TO LOWER MY PASSENGER WINDOW ON A CLEAR SUNNY DAY. MY PASSENGER SIDE WINDOW MADE A LOUD POP AND THEN MY WINDOW FELL DOWN. IT WOULD NOT GO BACK UP. I FINALLY PULLED OVER AND TUGGED IT UP IN TO POSITION AND GOT IT TO CLOSE. IT NOW WILL NOT RAISE OR CLOSE PROPERLY. I CALLED THE DEALERSHIP SERVICE DEPARTMENT AND THEY TELL ME IT IS THE WINDOW REGULATOR HAS FAILED. THIS SUDDEN COLLAPSE OF THE WINDOW CAUSED ME TO LOOK IMMEDIATELY RIGHT TO SEE WHAT I THOUGHT WAS SOMETHING HITTING MY VEHICLE. THEN THE SURPRISE OF MY WINDOW DROPPING WHILE DRIVING IN TRAFFIC. THIS COULD HAVE CAUSED ME TO MAKE A SUDDEN DRIVING ERROR CAUSING AN ACCIDENT AS IT SCARED ME WHEN IT HAPPENED. IT WAS A VERY LOUD POP SOUND ! I CALLED THE DEALERSHIP SERVICE DEPARTMENT AND I WAS TOLD IT WOULD BE ABOUT $500.00 TO FIX. AFTER RESEARCHING THIS ON THE WEB, I SEE I AM ONE OF THOUSANDS WITH DEFECTIVE WINDOWS THAT DROP FOR NO REASON IN THESE DOORS OF THE JEEP LIBERTY. SOME 6-7 TIMES. WE AS CONSUMERS DESERVE BETTER FROM CHRYSLER. IF YOU CHECK THE SERVICE RECORDS FOR THIS PROBLEM IT SHOULD STAND OUT LIKE A SORE THUMB. WE DESPERATELY NEED A RECALL OF FOR THIS PART OF THE VEHICLE THAT THE DEALERSHIPS ARE WILLING TO REPLACE WHILE UNDER WARRANTY AND ACKNOWLEDGE THERE IS A PROBLEM AND REPLACE THE DEFECTIVE ONES BUT ONCE THE WARRANTY EXPIRES THEN WE ARE ON OUR OWN. THE PROBLEM IS IN THE DESIGN ITSELF. THE WINDOW REGULATOR IS CAUSING PROBLEMS THAT ARE A SAFETY CONCERN AND HAZARD. PLEASE INVESTIGATE THIS ISSUE WITH THE JEEP LIBERTY. CUSTOMER SERVICE IS NO HELP. THEY TELL ME TO PAY THE REPAIR EXPENSE (CAUSED BY THE MANUFACTURER'S CHEAPLY MADE PRODUCT) THEN SEND IN MY RECEIPT AND IT MAY GET REVIEWED. THIS IS A SAFETY ISSUE. THERE ARE TOO MANY THAT ARE HAVING TO BE REPLACED. THIS IS A PROBLEM. I URGE SOMEONE TO LAUNCH AN INVESTIGATION INTO THIS. THIS IS NOT JEEP QUALITY THAT I THOUGHT I WAS PURCHASING WHEN I PAID THE HUGE AMOUNT FOR THIS VEHICLE BRAND NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370871December 16, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE TURNING INTO THE DRIVEWAY THE VEHICLE STALLED, THE ENGINE WAS ON BUT THE VEHICLE WOULD NOT MOVE FORWARD. THE FAILURE OCCURRED FORTY THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED HER TO PURCHASE ANOTHER WITHOUT INSPECTING HER VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED HER THAT THE VEHICLE WAS NOT FIT TO DRIVE AND IT WOULD COST $2000 FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000 AND THE CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370891December 16, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2006 JEEP LIBERTY - FAULTY WINDOW REGULATOR AND CHRYSLER/JEEP'S RELUCTANCE TO RECTIFY THIS WELL-DOCUMENTED PROBLEM AT THEIR COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370942December 16, 2010
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM- ELECTRICAL MIRRORS STOPPED WORKING. THE POWER MIRRORS WORKED INTERMITTENT, THEN COMPLETELY STOPPED WORKING. DEALERSHIP REPLACED 2 TOTAL INTEGRATED POWER MODULES AND REWIRED HARNESS. MIRRORS WORKED FOR 24 HOURS AND CEASED WORKING. AIRBAG LIGHT WILL COME ON IF AIR/ HEAT IS TURNED TO 3. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370955December 16, 2010
FUEL SYSTEM, GASOLINE
GAS SPURTS OUT OF MY 2007 JEEP LIBERTY FUEL TANK AT EVERY GAS STATION WHEN THE TANK IS ALMOST FULL. THIS IS NOT DUE TO HUMAN ERROR, THE GAS PUMPS DO NOT STOP FAST ENOUGH EVEN WHEN HOLDING IT IN CORRECTLY. THIS APPEARS TO BE A FAULTY GAS NECK OR GAS TANK PART FOR THE 2007 JEEP LIBERTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370513December 14, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW REGULATOR OF MY REAR DRIVER'S SIDE WINDOW BROKE CAUSING THE WINDOW TO FALL INTO THE DOOR. LUCKILY MY CAR WAS PARKED AT THE TIME AND I DON'T LIVE IN AN AREA THAT IS GETTING SNOWED ON. THIS IS AT LEAST THE 12TH TIME ONE OF THE REGULATORS HAS BROKE SINCE I BOUGHT MY CAR IN 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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