Jeep Liberty Complaints

8,882 consumer complaints on file.

#10535214August 13, 2013
VISIBILITY/WIPER
2008 JEEP LIBERTY: I HAVE HAD THE WINDOW REGULATOR LIFT PLATES ON ALL WINDOWS FAIL.....AGAIN, ALL 4 WINDOWS HAVE FAILED A TOTAL OF 7 TIMES COMBINED SINCE I PURCHASED THE CAR IN 2006. ONE WAS WITHIN WARRANTY PERIOD. THE 6 OTHER FAILURES HAVE OCCURRED WHILE OUT OF WARRANTY. OF THESE 6 OUT OF WARRANTY INSTANCES, JEEP HAS COVERED 4 OF THESE UNDER AN EXTENDED WARRANTY THEY ISSUED REGARDING THIS PROBLEM BECAUSE THEY KNOW THE PLASTIC LIFT PLATE PART IS DEFECTIVE AND "NOT ADEQUATELY DESIGNED FOR THE WEIGHT OF THE GLASS AND POWER OF THE WINDOW MOTOR". THE SERVICE MANAGER AT MY DEALERSHIP TOLD ME THIS WORD FOR WORD! THIS WARRANTY HAS NOW EXPIRED AND THE REGULATORS/LIFT PLATES CONTINUE TO FAIL. 1ST ONE FAILED IN MAY OF 2008 REAR DRIVER, 2ND MARCH 2010 PASSENGER, 3RD AUGUST 2010 PASSENGER REAR, 4TH JANUARY 2012 PASSENGER REAR, 5TH SEPTEMBER 2012 DRIVER REAR, 6TH APRIL 2013 DRIVER REAR, AND NOW ANOTHER (7TH) JUST FAILED AUGUST 11TH 2013 DRIVER SIDE WINDOW. THIS IS A SAFETY ISSUE AS IT STARTLES DRIVERS WHEN A WINDOW SUDDENLY FALLS AND SLAMS INTO THE DOOR. I HAVE SWERVED ON MORE THAN ONE OCCASION, LUCKILY NOT HITTING ANOTHER VEHICLE. THIS IS ALSO ANOTHER SAFETY ISSUE AS THE VEHICLE CAN NOT BE PROPERLY SECURED/LOCKED. AN INTRUDER CAN EASILY GAIN ACCESS TO THE VEHICLE, HIDE IN THE BACK AND THEN ATTACK THE DRIVER OR OCCUPANTS. THEY CAN ALSO STEAL THE VEHICLE OR ITS COMPONENTS OR PERSONAL BELONGINGS. ON THE INTERNET THERE ARE TENS OF THOUSANDS OF COMPLAINTS ACROSS VARIOUS MESSAGE BOARDS, AND CONSUMER COMPLAINT WEBSITES REGARDING THIS VERY ISSUE. JEEP HAS ADMITTED TO USING FAULTY/DEFECTIVE PARTS, BUT REFUSES TO REPLACE THEM AT WILL. THEY WILL ONLY REPLACE AND COVER THE COST OF THIS REPLACEMENT IF, AND ONLY IF, IT IS EITHER IN WARRANTY OR THE EXTENDED WINDOW WARRANTY WHICH IS 7 YEARS FROM VEHICLE IN SERVICE DATE. FOR THE 2006 JEEP LIBERTY, THIS WARRANTY IS EXPIRING EVERY DAY DURING 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535029August 12, 2013
AIR BAGS, FUEL SYSTEM, GASOLINE, STRUCTURE
LEARNED THRU INTERNET SEARCH THAT THERE ARE 2 RECALLS ON MY 2002 JEEP LIBERTY: (1) UNWARRANTED AIRBAG DEPLOYMENT AND (2) POSSIBLE GAS TANK EXPLOSION IF REAR-ENDED. I CALLED THE JEEP CUSTOMER SERVICE LINE AND TALKED TO A MATT, WHO CONFIRMED BOTH RECALL ITEMS. HE SAID I WOULD RECEIVE A LETTER FROM JEEP TELLING ME HOW TO PROCEED, BUT THAT AT THIS TIME THE PARTS NEEDED TO FIX BOTH RECALL PROBLEMS WERE BACK-ORDERED. SO I AM DRIVING A CAR IN WHICH THE AIR BAGS MIGHT EXPLODE AT ANY TIME (MY AIRBAG LIGHT COMES ON AND OFF AT WILL) AND IF I AM REAR-ENDED THERE IS A GOOD LIKELIHOOD THAT MY GAS TANK WILL EXPLODE. WHAT AM I TO DO IF ONE OF THESE OCCURS WHILE I'M WAITING FOR THE JEEP NOTIFICATION AND/OR REPLACEMENTS PART TO BE IN STOCK? I AM AFRAID TO DRIVE MY CAR NOW, BUT HAVE NO OTHER OPTIONS AVAILABLE. WHAT DO I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534644August 10, 2013
EXTERIOR LIGHTING
HEADLIGHTS FREQUENTLY TURN THEMSELVES OFF THEN BACK ON WHEN I HAVE THEM ON, SUCH AS AT NIGHT OR IN THE RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534651August 10, 2013
AIR BAGS
WHILE DRIVING CAR, THE AIRBAG LIGHT CAME ON. INSTRUCTIONS IN OWNER'S MANUAL STATES TO TAKE TO DEALER IMMEDIATELY FOR REPAIR. CALLED DEALER AND HAVE APPOINTMENT ON AUGUST 12. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534659August 10, 2013
AIR BAGS
JEEP SENT ME NOTICE BACK IN JAN. 2013 THAT MY JEEP HAD A SAFETY RECALL FOR M35/NHTSA 12V-527 NOTIFICATION M35. IT STATES AIRBAG COULD DEPLOY WHILE DRIVING THE JEEP. GOES ON TO SAY PARTS ARE NOT AVAILABLE FOR REMEDY AT THIS TIME. AFTER FOLLOWING UP 8 MONTHS LATER STILL NOT PARTS? WHAT GOOD IS A SAFETY RECALL IF SOMEONE IS NOT ENSURING THEY HAVE PARTS OR ARE MAKING PARTS IN A TIMELY MANNER?????? ALSO THE OTHER RECALL THAT APPLIES ABOUT THE FIRE ISSUE IF HIT IN REAR. I HAVE HEARD NOTHING ON THAT ONE. ??? THE ONE THEY RECENTLY AGREED TO CORRECT THIS SUMMER. NO INCIDENT HAS HAPPENED YET. JUST WANT TO GET THIS CORRECTED AND IT SEEMS TO BE AN EXCESSIVE AMOUNT OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534655August 10, 2013
VISIBILITY
PANORAMIC ROOF - WILL NOT CLOSE. APPEARS THAT PASSENGER SIDE TRACK IS NOT OPERATING CORRECTLY AND THE TOP WILL NOT FULLY CLOSE AND FLAPS IN THE WIND. MY VEHICLE IS NO LONGER SECURE AS WELL AS THE ANNOYANCE OF THE FLAPPING IN THE WIND. ALSO, NO WAY TO SECURE DURING INCLEMENT WEATHER WHICH IS CAUSING STAINING OF THE INTERIOR AROUND THE ROOF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534515August 9, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR OF THE VEHICLE CONTINUOUSLY SWAYED FROM SIDE TO SIDE MAKING IT NEARLY IMPOSSIBLE TO CONTROL THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR CONTROL ARM AND BUSHINGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534567August 9, 2013
FUEL/PROPULSION SYSTEM
EVERY TIME I FUEL UP, THE FUEL PUMP DOES NOT STOP AND OVERFLOWS. I HAVE TO GUESS WHEN IT'S FULL AND STOP THE FUEL PUMP MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534302August 8, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE PROGRESSED AND BECAME A PERMANENT OCCURRENCE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 ( AIR BAGS) BUT COULD NOT HAVE THE VEHICLE SERVICED BECAUSE THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534321August 8, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT RECEIVED THE NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 IN NOVEMBER OF 2012 BUT THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE PART NEEDED REMAINED UNAVAILABLE. THE MANUFACTURER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER ALSO RECOMMENDED THAT THE VEHICLE BE DIAGNOSED AT THE OWNER'S EXPENSE TO VERIFY THE MALFUNCTION WAS RELATED TO THE RECALL CAMPAIGN. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534380August 8, 2013
AIR BAGS
I WAS CONTACTED MONTHS AGO ABOUT CHRYSLER SAFETY RECALL M 35. MY VEHICLE WAS IN FOR SERVICE AND I ASKED THAT M 35 BE COMPLETED. THE DEALERSHIP MCCALL MOTORS OF EBENSBURG, PA 15931 SAID THEY WERE AWARE OF THE RECALL BUT HAVE HAD NO OTHER INFORMATION OR PARTS OR INSTRUCTIONS FROM CHRYSLER. THEY CANNOT DO ANYTHING UNTIL THEY RECEIVE PARTS. ACCORDING TO CHRYSLER ARTICLES REGARDING M35, THE PARTS WERE TO BE AVAILABLE BY APRIL OF 2013 . AS OF LAST WEEK (AUGUST 2013) THIS DEALER CANNOT DO THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533983August 7, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL* THE CONTACT OWNS A 2011 JEEP LIBERTY SPORT. THE CONTACT STATED THAT THE VEHICLE EMITTED A COOLANT ODOR AND WAS TAKEN TO A MIDAS SPECIALIST FOR INSPECTION. THE FAILURE WAS LOCATED AT THE HEATER CORE FAILED AND CAUSED THE COOLANT TO LEAK. THE HEATER CORE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534085August 7, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED SPORADICALLY. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS). THE MANUFACTURER AND DEALER WERE NOTIFIED AND WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 105,000..UPDATED 09-18-13 *BF AFTER STARTING THE CAR, THE AIR BAG LIGHT DID NOT OFF AS IT SHOULD. IT REMAINED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533868August 6, 2013
SUSPENSION
HAD JUST DRIVEN MY 2004 JEEP LIBERTY ON FREEWAY FROM FORT LAUDERDALE TO MIAMI INTERNATIONAL AIRPORT WITH NO ADVANCE WARNING, NOISES ETC. AFTER PARKING FOR A BRIEF PERIOD I ATTEMPTED TO STEER THE VEHICLE OUT OF TIGHT PARKING SPOT AND THE FRONT UPPER RIGHT BALL JOINT SNAPPED OUT OF PLACE AND SUBSEQUENTLY THE TIRE ITSELF. VEHICLE WAS TOWED TO THE NEAREST CHRYSLER DEALERSHIP AND THEY INFORMED ME THAT BOTH THE FRONT CONTROL ARMS, UPPER BALL JOINTS WOULD HAVE TO BE REPLACED AS IT IS LIKELY THE LEFT BALL JOINT WILL FAIL WITH OR WITHOUT NOTICE AND WOULD BE A SAFETY HAZARD TO DRIVE IT WITHOUT BOTH BEING REPLACED. THE JEEP HAD JUST RECENTLY, AUG 2012 HAD A RECALL NOTICE TO REPLACE THE REAR UPPER CONTROL ARMS/BALL JOINTS, AND ALSO IN 2006 THE LOWER FRONT CONTROL ARMS/BALL JOINTS. CALLED CHRYSLER DIRECTLY TO ADVISE OF THE MOST RECENT BALL JOINT FAILURE TO A VEHICLE THAT IS IN OTHERWISE EXCELLENT CONDITION WITH ONLY 55,000 MILES. BASED ON THE PREVIOUS RECALL NOTICES REGARDING CONTROL ARMS/BALL JOINTS REQUESTED ASSISTANCE WITH THE MOST RECENT ISSUE. THEY REFUSED TO OFFER ANY ASSISTANCE. IT IS OBVIOUS CHRYSLER IS AND HAS BEEN HAVING ISSUES WITH CONTROL ARMS/BALL JOINTS ON THIS YEAR AND MODEL, AND UPON FURTHER RESEARCH MANY OTHER YEARS AND MODELS. THE ISSUE POSES A HUGE SAFETY RISK TO OTHER UNSUSPECTING OWNERS OF THE 2004 JEEP LIBERTY AND SIMILAR MAKES AND MODELS THAT WITH LITTLE OR NO WARNING THIS ISSUE COULD OCCUR ON A HIGHWAY AT ANY SPEED RESULTING IN POTENTIALLY TRAGIC CONSEQUENCES. CONSIDERING THE AMOUNT OF LABOR IT TAKES TO REPLACE DAMAGED LOWER CONTROL ARMS/BALL JOINTS, AND ITS BECAUSE OF A RECALL NOTICE ONE WOULD THINK IT PRUDENT TO REPLACE THE UPPER ONES AT THE SAME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533661August 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO. THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533714August 5, 2013
STEERING, ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILED WITHOUT WARNING WHILE TRANSPORTING DISABLED PERSON. AGAIN!!!!! THIS IS THE 2ND TIME THIS SAME PART HAS FAILED ON THIS VEHICLE - IT IS A TINY, SMALL "POT METAL"/NYLON PART THAT IS A WEAK LINK IN THIS SUPPOSEDLY OTHERWISE STURDY RIG, AND THE ONLY FIX AFTER ALL THIS TIME OF REPEATED FAILURES IS TO REPLACE THE ENTIRE STEERING COLUMN, RATHER THAN ONLY THE OFFENDING PART, AGAIN. THIS YEAR, THE PART LASTED FOR FAR LESS TIME THAN THE ORIGINAL PART - FOR ONLY 4 YEARS AND 48,000 MI. IT IS A DANGEROUS SITUATION WHEN A CAREFUL AND CONSCIENTIOUS DRIVER IS UNABLE TO RELY ON A VEHICLE USED TO TRANSPORT A WHEELCHAIR-BOUND PERSON. THIS JEEP IS A ONE-OWNER VEHICLE AND IS REGULARLY MAINTAINED AND CARED FOR BY THE DEALERSHIP AND OTHER AUTHORIZED SERVICE CENTERS. (IN 2009, IT TOOK MONTHS TO GET THE PART) THIS ISSUE SHOULD BE CONSIDERED FOR RECALL. THE THING IS NOT GOING TO EXPLODE AND KILL SOMEONE, BUT LEAVING OCCUPANTS VULNERABLE (WITH NO WARNING) IS STILL A SERIOUS SECURITY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533733August 5, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOWS ERRONEOUSLY OPENED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE REGULATOR AND MOTOR HAD FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533579August 4, 2013
AIR BAGS
IN JANUARY 2013, I RECEIVED A RECALL NOTICE REGARDING THE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. I CALLED THE DEALER IN BOISE, ID ON JULY 13, 2013, AND THEY SAID THE PARTS WEREN'T AVAILABLE TO REPAIR THE PROBLEM SO THEY TOOK MY NAME & NUMBER AND SAID THEY'D CALL WHEN THE PARTS WERE AVAILABLE. I CALLED AGAIN ON JULY 10, 2013 AND THE PARTS ARE STILL NOT AVAILABLE AND THEY DON'T HAVE ANY IDEA WHEN THEY WILL BE. IF THIS PROBLEM WAS URGENT ENOUGH TO SEND OUT A RECALL NOTICE IN JANUARY, WHY IS IT THAT IN JULY THEY STILL CAN'T FIX THE PROBLEM AND, IN FACT, DON'T HAVE ANY AVAILABLE PARTS TO DO SO? IF THE AIRBAG GOES OFF WHILE I'M DRIVING 50+ MPH, I CAN ONLY GUESS AT WHAT INJURIES WILL BE SUSTAINED BY ANY PASSENGERS IN THE VEHICLE AT THE TIME. WHAT CAN BE DONE ABOUT THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533322August 2, 2013
AIR BAGS, SEAT BELTS
I WAS DRIVING 60 MPH DOWN SH 75 WHEN THE AIR BAG LIGHT CAME ON. A FEW SECONDS LATER THE AIR BAG DEPLOYED. IT HIT ME IN THE CHEST AND STARTLED ME. I HAD BURNS ON MY ARMS AND IT RIPPED A FINGERNAIL BACK. I THOUGHT I BROKE MY THUMB, THE IMPACT WAS SO HARD. THANKFULLY, I WAS ABLE TO KEEP MY JEEP ON THE ROAD. THE DRIVER SIDE AIR BAG IS THE ONLY ONE THAT DEPLOYED AND NOW THE SEAT BELT DOES NOT WORK PROPERLY EITHER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10533192August 2, 2013
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE HEADLIGHTS TURN OFF FOR UP TO 2 SECONDS WHILE I AM DRIVING. THE PATTERN SEEMS TO OCCUR AT ALL DIFFERENT SPEEDS AND MAY OR MAY NOT BE ASSOCIATED WITH USING THE TURNING SIGNALS OR THE ACT OF TURNING. I TRIED REPLACING THE HEADLIGHT RELAY, AND THAT DID NOT FIX THE PROBLEM. IT SEEMS TO BE GETTING WORSE, AND I WORRY THAT IT WILL GET SO BAD I WILL NOT BE ABLE TO DRIVE AT NIGHT. I CURRENTLY SUSPECT A PROBLEM WITH THE MULTIFUNCTION SWITCH OR SIMPLY A LOOSE WIRE SOMEWHERE. ON ONE OCCASION, MY INTERIOR LIGHTS TURNED ON WHILE I WAS DRIVING ON THE EXPRESSWAY AT NIGHT AND NOT TOUCHING THE MULTIFUNCTION STALK AT ALL-NOT SURE IF THAT IS RELATED, AND AGAIN, IT ONLY HAPPENED ONCE. THIS IS A SAFETY HAZARD AND A HASSLE. I'M CONSTANTLY WORRIED THAT I WILL BE PULLED OVER FOR FLASHING MY HEADLIGHTS OR THAT I'LL BE DRIVING BLIND WHEN AN ANIMAL RUNS OUT IN FRONT OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty