Jeep Liberty Complaints

8,882 consumer complaints on file.

#10542702September 9, 2013
AIR BAGS, FUEL SYSTEM, GASOLINE, STRUCTURE
ITEM #1 OCCUPANT RESTRAINT CONTROL (ORC). I AM CHAGRINED WITH THE TARDINESS OF JEEP/CHRYSLER MOTORS CORPORATION IN THEIR TARDY COMPLIANCE WITH THIS RECALL (12V-527). ORIGINALLY ISSUED ON JANUARY 3, 2013, MY DAUGHTER (FORMER OWNER OF THIS VEHICLE) VISITED A JEEP DEALER IN WASHINGTON DC. THEY SAID "NO PARTS ARE YET AVAILABLE...WE WILL CONTACT YOU WHEN THEY ARE". AT A LATER DAY (MAY 2013) MY DAUGHTER VISITED THE LOCAL JEEP DEALER (COURTESY MOTOR SALES, INC., ALTOONA PA) AND INQUIRED ABOUT THE PROBLEM...AGAIN "WE CANNOT GET THE PARTS, THEY ARE NOT AVAILABLE". I PURCHASED THE VEHICLE FROM MY DAUGHTER AND HAVE VISITED COURTESY MOTOR SALES TWICE SINCE I PURCHASED (LATEST AUGUST 27, 2013) WITH THE SAME ANSWER "WE DON'T HAVE THE PARTS AVAILABLE AND WE WILL CONTACT YOU WHEN THEY ARRIVE"! IT IS INCONCEIVABLE THAT REPLACEMENT PARTS ARE NOT BEING MADE AVAILABLE FOR THIS VERY DANGEROUS PROBLEM! AT THE PRESENT TIME I AM UNABLE TO DRIVE THE VEHICLE AS THE AIR BAG LIGHT IS NOW ON CONSTANTLY AND THE RECALL NOTES THAT ....."A DAMAGED COMPUTER CHIP COULD CAUSE THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT AIRBAGS (LIBERTY AND GRAND CHEROKEE)......". THE RECALL NOTICE CONTINUES BY STATING THAT "INAVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH". HOW MANY MORE INJURIES AND POSSIBILITIES OF CRASHING MUST IT TAKE TO GET ACTION ON THIS? IN CONCLUSION, I CANNOT UNDERSTAND WHY YOUR RECALLS ARE NOT BEING "TENDED TO" IN AN EXPEDIENT MANNER. I AM GETTING "LIP SERVICE" AND YOU ARE BEING IGNORED. IF EITHER OF THESE RECALL PROBLEMS DO HAPPEN, BOTH YOUR ORGANIZATION (FOR NOT ENFORCING IN A TIMELY MANNER) AND CHRYSLER MOTOR CORPORATION (FOR DELAYING REMEDY) WILL BE THE RESPONSIBLE PARTIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541667September 9, 2013
SUSPENSION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
2006 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO SUSPENSION SYSTEM FAILURE. *SMD THE CONSUMER STATED HE GRANDDAUGHTER DROVE THE VEHICLE TO THE STORE, HOWEVER, WHEN SHE RETURNED, THE VEHICLE WOULDN'T MOVE. WHEN SHE TRIED TO BACKUP, THE RIGHT FRONT SUSPENSION COLLAPSED. THE VEHICLE WAS TOWED TO THE DEALER. THE SERVICE WRITER STATED THE UNDERSIDE LOOKED RUSTY. AN INSPECTION REVEALED, THE RIGHT FRONT CONTROL ARM HAD COLLAPSED. THE BRAKE LINE AND WHEEL SPEED SENSOR WERE REPLACED. ALSO, THE SERPENTINE BELT WAS CRACKED AND HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542751September 9, 2013
AIR BAGS, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
HAVE RECALL ON ORC FILTER CIRCUIT AND THE NEW RECALL ABOUT THE GAS TANK AND I CAN NOT GET JEEP TO DO ANYTHING ABOUT IT. I CALLED THE FIRST WEEK IN JULY, 2013 AGAIN AUG, 2013 AND KEEP GETTING RUN-A-ROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542060September 5, 2013
FUEL SYSTEM, GASOLINE
I AM WRITING REGARDING THE RECENT RECALL OF ALL JEEP LIBERTY'S. DESPITE WHAT IT SAYS HERE, CHRYSLER HAS TOLD ME THEY WILL NOT INSPECT NOR INSTALL A TRAILER HITCH ON MY 2005 LIBERTY WHICH IS CLEARLY PART OF THE RECALL. DID THEY JUST LIE AND SAY THEY WOULD DO THIS TO AVOID LEGAL ACTION? PLEASE INVESTIGATE THIS.: NHTSA STATEMENT ON CHRYSLER ANNOUNCEMENT REGARDING ACTION ON 1993-2004 JEEP GRAND CHEROKEES AND 2002-2007 JEEP LIBERTY'S BASED ON NHTSA?S PRELIMINARY ANALYSIS, AS OUTLINED IN ITS RECALL REQUEST LETTER, CHRYSLER HAS VOLUNTARILY AGREED TO CONDUCT A SAFETY RECALL OF MODEL YEAR 2002-2007 LIBERTY AND 1993-1998 JEEP GRAND CHEROKEE VEHICLES. ON VEHICLES IN THE RECALL THAT ARE NOT EQUIPPED WITH A TOW HITCH, CHRYSLER WILL INSTALL A CHRYSLER DESIGNED TOW HITCH FREE OF CHARGE, PROVIDED THE CONDITION OF THE VEHICLE CAN SUPPORT PROPER INSTALLATION. ON VEHICLES IN THE RECALL THAT ARE EQUIPPED WITH AN AFTER MARKET TOW HITCH, CHRYSLER WILL ASSESS WHETHER THE HITCH AND SURROUNDING AREAS SHOW EVIDENCE OF SHARP EDGES OR OTHER PUNCTURE RISKS. IF SO, CHRYSLER WILL REPLACE THE TOW HITCH WITH A CHRYSLER DESIGNED TOW HITCH FREE OF CHARGE, PROVIDED THE CONDITION OF THE VEHICLE CAN SUPPORT PROPER INSTALLATION. ON VEHICLES ALREADY EQUIPPED WITH A CHRYSLER DESIGNED TOW HITCH, CHRYSLER WILL INSPECT THE AREA AROUND THE TOW HITCH INSTALLATION, AND IF ANY INSTALLATION ISSUES ARE IDENTIFIED, THEY WILL BE REPAIRED FREE OF CHARGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542085September 5, 2013
AIR BAGS
MY AIR BAG LIGHT KEPT COMING ON AND OFF OVER A SPAN OF A COUPLE OF WEEKS, AFTER RESEARCHING ONLINE WE FOUND THE RECALL ON THE AIR BAG SENSOR. WE FOLLOWED UP WITH CHRYSLER AND THEY TOLD US TO CALL OUR LOCAL JEEP DEALER TO SET UP AND APPOINTMENT TO HAVE IT FIXED. OUR JEEP DEALER COULD NOT DO THIS DUE TO THE FACT THAT THEY DO NOT HAVE THE PART IN STOCK. WE KEPT CALLING CHRYSLER AND THE DEALER FOR THE PAST SEVERAL MONTHS AND THEY BOTH HAVE NO ANSWERS FOR US. THE PART HAS NOT BEEN DELIVERED TO THE DEALER TO HAVE THIS RECALL FIXED. MY CAR FAILED SAFETY INSPECTION AND I NOW HAVE A RED R REJECT STICKER ON MY JEEP. THE PART HAS BEEN DELIVERED TO THE WAREHOUSES AND THE JEEP DEALER SAID IT MAY STILL TAKE A COUPLE MONTH TO GET THE PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542088September 5, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, HE ATTEMPTED TO USE THE WINDSHIELD WASHER BUT IT FAILED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE POWER CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 115,660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541930September 4, 2013
FUEL SYSTEM, GASOLINE
I PUT THE GAS PUMP ON AUTOMATIC AND WENT INSIDE TO GET A RECEIPT WHEN I CAME BACK THE PUMP HAD STOPPED AND THERE WAS GAS ALL OVER THE SIDE OF MY JEEP AND ON THE GROUND!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541931September 4, 2013
STEERING, AIR BAGS, SEAT BELTS
VEHICLE WAS INVOLVED IN A CRASH WITH A LIGHT POLE AND SMALL TREE. DRIVER WAS FORCED TO THE RIGHT SIDE OF THE ROAD TO AVOID A HEAD ON CRASH WITH ANOTHER VEHICLE. TWO OF THE FRONT BUMPER SENSORS WERE HIT, BUT THE AIR BAGS FAILED TO DEPLOY. THE DRIVE HIT THE STEERING COLUMN THAT HAD BROKEN OFF WITH HER STERNUM, AND THE PASSENGER HIT THE WINDSHIELD. THERE WAS A QUESTION INVOLVING THE SEAT BELTS NOT HOLDING EITHER OF THE INDIVIDUALS IN PLACE. THE 2005 JEEP HAD SEVERAL RECALLS, AND MANY SHOP BULLETINS OF PART FAILURES ON FILE THOUGH THIS ONE WAS CHECKED BY THE DEALER AND CERTIFIED AS OK...UPDATED 09-18-13 *BF UPDATED *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10538495September 3, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE INTERIOR CEILING IGNITED INTO FLAMES WHILE THE FRONT DRIVER'S SIDE SEAT WAS OCCUPIED. THE DRIVER'S SIDE OF THE ROOF COMPLETELY MELTED AND THE PASSENGER'S SEAT OCCUPANT SUSTAINED BURNS TO BOTH ARMS AND THE FINGERS. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND INFORMED THE CONTACT THAT THE FAILURE WAS CONTRIBUTED TO A FAULTY ELECTRICAL SHORT CIRCUIT. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 9/19/13 *CN
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10538307September 1, 2013
AIR BAGS
MY HUSBAND MADE A LEFT TURN OUT OF OUR COMPLEX AND LESS THAN A .5 MILES; DRIVER AND PASSENGER AIRBAG DEPLOYED WITHOUT ANY WARNING. THANK GOODNESS THERE WERE NO FATALITIES. MY SPOUSE BECAME REALLY SICK, HAD A REALLY BAD ASTHMA ATTACK, BURNS TO HIS RIGHT ARM, AND PROBLEMS HEARING. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10537850August 29, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE VEHICLE WAS PARKED WHEN THE CONTACT MOVED THE STEERING WHEEL AND HEARD A NOISE FROM THE FRONT OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE BALL JOINTS WERE SPLIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537989August 29, 2013
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
MY VEHICLE HAS A RECALL ON THE AIR BAGS AND THE VEHICLE CAN NOT BE CORRECTED. I WAS TOLD THE JEEP DEALERSHIPS DO NOT HAVE THE PARTS TO FIX IT. ALSO, THE PCM COMPONENT OF MY VEHICLE NEEDS TO BE REPLACED AND THE CHRYSLER DEALERSHIP HAS DISCONTINUED THE PART, AN AFTERMARKET PART CAN NOT BE FOUND AND NONE ARE ON BACK ORDER. MY VEHICLE IS STILL UNDER WARRANTY AND THE WARRANTY DEPARTMENT IS SENDING THE PCM TO HAVE THE PART REFURBISHED BUT WILL NOT GUARANTEE THE PART. MY CONCERN IS THE CARS SAFETY IS NOT GUARANTEED DUE TO THE RECALL ON AIRBAGS AND THE PCM IS THE MAIN COMPUTER PART FOR THE CAR, IF IT CAN NOT BE GUARANTEED TO BE SAFE AND RUNNING WHAT ARE MY OPTIONS? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538010August 29, 2013
AIR BAGS
I'M WRITING ABOUT THE SAFETY RECALL M35/NHTSA 12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE LETTER WHICH I'VE RECEIVED AT THE BEGINNING OF THE YEAR OF 2013. I'VE CONTACTED THE RANCHO AUTO GROUP, ONE OF THE JEEP DEALERSHIPS IN SAN DIEGO AND I TOOK MY CAR TO THEIR SHOP FOR AN INSPECTION. THE AUTHORIZED DEALERSHIP HAS INFORMED ME THAT MY VEHICLE REQUIRES REPAIR NOT ONLY FOR THE RECALL #M35 BUT ALSO #F23. THEY WERE ABLE TO FIX THE ISSUE WITH THE LOWER BALL JOINT INSPECTION/REPLACEMENT, BUT NOTHING COULD BE DONE ABOUT ORC FILTER CIRCUIT DUE TO THE PARTS BEING CURRENTLY UNAVAILABLE. I UNDERSTAND THAT IT MIGHT TAKE A FEW DAYS OR MAYBE A FEW WEEKS TO GET THESE PARTS ORDERED, BUT ITS BEEN OVER SIX MONTHS SINCE I TOOK MY CAR TO RANCHO AUTO GROUP AND NOTHING HAS BEEN DONE YET. I'VE FILLED COMPLAINTS OVER THE PHONE, I'VE CALLED THE CUSTOMER SERVICE A FEW TIMES AND THE RESPONSE IT IS ALWAYS THE SAME, 'I'M SORRY, BUT THE PARTS ARE STILL NOT AVAILABLE. I AM REALLY FRUSTRATED ABOUT THIS WHOLE SITUATION, NOT ONLY BECAUSE ITS BEEN OVER NINE MONTHS SINCE I RECEIVED THE FIRST CHRYSLER'S LETTER, BUT SPECIALLY BECAUSE NO ONE CAN TELL ME WHEN MY CAR IS GOING TO BE REPAIRED! I TOOK MY CAR TO A PRIVATE MECHANIC, AND HE TOLD ME THAT IF I GET INVOLVED IN A CAR ACCIDENT, THE AIRBAG WON'T GO OFF. THIS IS REALLY SERIOUS, I CAN DIE BECAUSE OF THIS FAILURE WHICH HAS ALREADY BEEN DIAGNOSED AS PART OF THE RECALL #M35. HOWEVER, YOUR REP HAS TOLD ME THAT IF I GET INVOLVED IN AN ACCIDENT THE AIR BAG WILL GO OFF. SO, WHO SHOULD I TRUST? I JUST DON'T FEEL SAFE DRIVING MY CAR! I WANT TO SELL IT BUT I CAN'T BEFORE IT GETS FIXED. WHO IS GOING TO BUY A CAR WITH A SAFETY ISSUE? NO ONE! SO, I'M NOT ONLY STUCK WITH A CAR THAT NEEDS TO BE FIXED, I AM PUTTING MY OWN LIFE IN RISK BY DRIVING A CAR THAT IS UNSAFE. THAT'S UNACCEPTABLE. SOMETHING HAS TO BE DONE! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537432August 27, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES..... UPDATED 10-17-13 *BF THE PROBLEM WAS FIXED ON SEPT 24, 2013
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537430August 27, 2013
FUEL SYSTEM, GASOLINE
JEEP CRY IS IGNORING FUEL TANK PROBLEM RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537442August 27, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 61,617.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537431August 27, 2013
EXTERIOR LIGHTING
REAR TAILLIGHTS HAVE HAD TO BE REPLACED AT LEAST 10 TIMES SINCE I PURCHASED THIS VEHICLE IN 2007.I AM CONSTANTLY BEING PULLED OVER AND EVERY MECHANIC IS TELLING ME THAT ITS A JEEP ISSUE BUT I HAVEN'T SEEN ANY RECALLS!!!! THEY SAY ITS A GROUND WIRING PROBLEM THAT JEEPS HAVE...PLEASE LOOK INTO THIS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537496August 27, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE WITH THE BRAKES ENGAGED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,560.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10537555August 27, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT WHENEVER REFUELING, FUEL WOULD SPEW FROM THE FILLER NECK VALVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO ADVISED TO DISPENSE 15 GALLONS OF FUEL AND NO MORE IN ORDER TO AVOID THE OVERFLOW. IN ADDITION, THE FUEL TANK VALVE SENSOR WAS REPLACED. THE FAILURE RECURRED AFTER THE REPAIR WAS PERFORMED. THE DEALER AND MANUFACTURER WERE NOTIFIED, WHO BOTH INFORMED THE CONTACT THAT THERE WAS NOT A REMEDY TO CORRECT THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537572August 27, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED REFERENCED NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER ADVISED THAT THE PART NEEDED TO COMPLETE THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty