Jeep Liberty Complaints

8,882 consumer complaints on file.

#10592578May 19, 2014
LATCHES/LOCKS/LINKAGES
THE SWING GATE WILL NO LONGER OPEN. IVE SEEN NUMEROUS ONLINE COMPLAINTS ABOUT THE SWING GATE LOCK MALFUNCTIONING. WHEN PULLING ON THE SWING GATE HANDLE, ONLY THE WINDOW UNLOCKS AND OPENS. BOTH LOCKS USED TO OPERATE BUT NOW ONLY THE WINDOW LOCK IS FUNCTIONAL. PLEASE HELP. THIS SEEMS TO BE A VERY POPULAR ISSUE FOR JEEP LIBERTY 2003. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592282May 18, 2014
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL GAS TANKS OVERFLOWS WHEN FILLING AT GAS STATION. YOU CAN NOT JUST STICK THE NOZZLE IN AND LET IT FILL NORMALLY. IF YOU DO SO, GAS WILL SPILL OUT WHICH IT IS DANGEROUS SINCE A FIRE OR EXPLOSION CAN OCCUR EASILY. MANUFACTURER DOES NOT WANT TO ASSUME RESPONSIBILITY AND SAYS IT IS NOT COVERED BY WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592283May 18, 2014
STRUCTURE
HAD BEEN IN CONTACT WITH CHRYSLER AND LOCAL JEEP DEALER SINCE SEPTEMBER 2013 CONCERNING INSTALLATION OF TRAILER HITCH TO MINIMIZE REAR-END COLLISION AND POTENTIAL EXPLOSIONS ON MY JEEP 2007 LIBERTY. IN APRIL 2014 HAD TRAILER HITCH INSTALLED BY PRIVATE COMPANY THEN SUBSEQUENTLY SENT INVOICE FOR HITCH TO CHRYSLER REQUESTING REIMBURSEMENT FOR HITCH AND INSTALLATION. ON FRIDAY, MAY 16, 2014 RECEIVED CALL FROM CHRYSLER REPRESENTATIVE STATING THAT THE HITCH INSTALLED DID NOT QUALIFY FOR REIMBURSEMENT. PER REPRESENTATIVE THE HITCH HAD TO BE AN OMG VS. THE HITCH INSTALLED BY PRIVATE PROFESSIONALS. VERY DISAPPOINTED WITH CHRYSLER AND APPEARS THEY HAVE NO DESIRE TO MINIMIZE POTENTIAL DANGERS IN THEIR VEHICLES EVEN WHEN A PURCHASER TAKES THE INITIATIVE TO RESOLVE THE ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592318May 18, 2014
ELECTRICAL SYSTEM, SUSPENSION
WELL, UPON BUYING THE VEHICLE THE DEFECTS THAT CULMINATED ARE LEFT BLINKER HOUSING, HAD WATER CONDENSATION, COOLANT LEAKAGE ONTO ENGINE, WATER PUMP REPLACED, TENSIONER, LIFTER REPLACED, THESE AREAS I NOTICED A CHAIN LIKE RATTLE AND STILL TO THIS DAY WHEN VEHICLE IS COLD OR SOMETIMES STARTED UP, WILL MAKE A CHAIN LIKE RATTLE.REAR SHOCKS WERE LEAKING AND REPLACED. SOMETIMES ENGINE STALLS AT IDLE AT RED LIGHTS, BUT QUICKLY IDLES BEYOND 1000 RPMS, UPON ACCELERATION. EXHAUST PIPE READJUSTED, THIS WAS NOTICED BY MECHANIC. SEVERAL OTHER PROBLEMS ARE OCCURING, WHILE VEHICLE HAS BEEN TURNED OFF, MYSELF AND FAMILY NOTICES A SOUND COMING FROM THE DASH, AS IF C.D. IS SPINING IN DISC CHANGER WHILE VEHICLE TURNED OFF. ACTUATOR IS IN NEED OF REPLACING FOR A/C, NOISE IS NOTICED, WHEN EITHER A/C OR HEATER IS TURNED ON/OFF. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592080May 17, 2014
FUEL SYSTEM, GASOLINE, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK VALVE/GAUGE
RECEIVED A REAR STRUCTURE REINFORCEMENT LETTER FROM CHRYSLER AND THE NATIONAL TRAFFIC SAFETY ADMINISTRATION STATING THAT CERTAIN 2002-2007 MODEL YEAR JEEP LIBERTY VEHICLES CONTAINS DEFECT RELATED TO MOTOR VEHICLE SAFETY. PROBLEM: THE FUEL TANK ON VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. WHAT DEALER WILL DO: CHRYSLER INTENDS TO INSPECT YOUR VEHICLE AND INSTALL AN OEM TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE (PARTS AND LABOR) TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS.... WHAT YOU MUST DO TO ENSURE YOUR SAFETY: ONCE YOU RECEIVE YOUR FOLLOW UP NOTICE IN THE MAIL, SIMPLY CONTACT DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT. WE HAVE NEVER RECEIVED A FOLLOW UP NOTICE IN THE MAIL. I TOOK IT UPON MYSELF TO CALL THE DEALER AND THEY WERE NOT HELPFUL. THEY SAID THEY WERE BOOKED WITH APPOINTMENTS BUT WOULD GIVE ME A CALL BACK TO SCHEDULE A FUTURE APPOINTMENT. I NEVER RECEIVED A CALL BACK. I CALLED AGAIN AND WAS LEFT ON HOLD FOR OVER TWENTY MINUTES. I CALLED AGAIN, LEFT A MESSAGE WITH CUSTOMER SERVICE AND NEVER RECEIVED A CALL BACK. REGARDING AN INDIVIDUALS SAFETY, IT SEEMS IT IS NOT OF IMPORTANCE TO THE LOCAL CHRYSLER, JEEP DEALER. I RECEIVED THE RECALL LETTER A FEW MONTHS AGO AND YET HAVE NOT RECEIVED A CALL AND JUST ABOUT FORGOT ABOUT UNTIL MY HUSBAND ASKED ABOUT IT. I HAVE GIVEN UP ON CONTACTING THE DEALER AND HENCE THE COMPLAINT LETTER TO YOU. I AM SIX MONTHS PREGNANT AND THIS SHOULD BE THE LEAST OF MY CONCERNS BUT NOW I HAVE TO WORRY ABOUT THIS ALONG WITH MY PREGNANCY. PLEASE ADVISE FOR I WOULD LIKE TO GET THIS RESOLVED AS SOON AS POSSIBLE. THANK YOU, [XXX] C/O[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPDATED 11/17/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592091May 17, 2014
AIR BAGS
ACTIVE HEAD RESTRAINTS RECALL, I GOT THIS RECALL ALMOST A YEAR AGO NOW, AND NEVER GOT THE SECOND NOTICE OF PARTS BEING AVAILABLE TO FIX THIS ISSUE. I SEE OTHER PEOPLE HAVE ALSO HAD THIS ISSUE. COULD THIS POSSIBLY BE WHY MY AIR BAG LIGHT IS CONSTANTLY ON?? WHEN IS THE RECALL GOING TO BE ADDRESSED? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592118May 17, 2014
POWER TRAIN, ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT RELEASE FROM IGNITION ON STEERING COLUMN DUE TO RESTRICTED (DEGRADED RANGE OF MOTION FROM A SUBASSEMBLY WITH WEAKENED SPRING) MOVEMENT OF AUTOMATIC TRANSMISSION SHIFTER INTERLOCK CABLE. VEHICLE CAN NOT BE PUT IN PARK (SHIFTER FREELY MOVES THROUGH P R N D 3 2) AND KEY WILL NOT MAKE THE LAST LITTLE TURN BEFORE RELEASE. SEEMS TO BE AN EXTREMELY COMMON OCCURRENCE AMONG OWNERS, BASED ON CURSORY ONLINE RESEARCH. REQUIRES REPLACEMENT OF ENTIRE CENTER CONSOLE SHIFTER ASSEMBLY WITH AN "UPGRADED/IMPROVED" MOPAR PART TO FIX THE KNOWN HIGH FAILURE SUBASSEMBLY (BUT NOT AVAILABLE FOR PURCHASE SEPARATELY). INABILITY TO PLACE VEHICLE SECURELY IN PARK WOULD SEEM TO BE BIGGEST SAFETY ISSUE, NOT TO MENTION VEHICLE SECURITY COMPROMISED WITH KEY PERPETUALLY IN IGNITION. *JS ..UPDATED 02-10-15 *BF UPDATED 8/28/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592161May 17, 2014
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL N46/NHTSA 13V-252 IN JANUARY THAT SAID I WOULD NEED TO CONTACT MY DEALER IN ORDER TO GET THE FUEL TANK LEAKAGE ISSUE FIXED. I HAVE CALLED DEALERS REPEATEDLY AND THEY KEEP SAYING THAT THEY DO NOT HAVE THE PARTS AVAILABLE. IT HAS BEEN FIVE MONTHS AND THAT IS TOO LONG TO WAIT. THE RECALL NOTICE STATED THAT IF THE DEALER FAILS TO REMEDY THIS DEFECT WIHIN A REASONABLE TIME, I MAY SUBMIT A WRITTEN COMPLAINT TO THIS WEBSITE. THAT IS WHAT I AM DOING NOW. PLEASE LET ME KNOW WHAT FURTHER STEPS I NEED TO TAKE TO ENSURE THE SAFETY OF MY FAMILY WHILE DRIVING THIS DEFECTIVE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588830May 16, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, STRUCTURE). THE CONTACT STATED THAT HE WAS MADE AWARE THAT THE PARTS WERE NOT AVAILABLE AS A RESULT THE REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588851May 16, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT PROVIDE AN EXPECTED DATE FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588859May 16, 2014
ENGINE AND ENGINE COOLING
THERE IS A RECALL ON THIS VEHICLE THAT CAUSES FIRE WHEN HIT FROM BEHIND. JEEP/CHRYSLER HAS APPROVED THIS RECALL, AND SENT LETTERS OUT FIVE MONTHS AGO. THEY STILL HAVE NOT MOVED FORWARD WITH FIXING ANY JEEPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588946May 16, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GEAR/WORM DRIVE FAILED AND WINDOW POPPED OFF TRACK, HAD TO REPAIR OUT OF POCKET AS DEALERSHIP WOULD NOT COVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588961May 16, 2014
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588464May 15, 2014
AIR BAGS, ELECTRICAL SYSTEM
EITHER BEGINNING OF THE THIS YEAR OR LAST MONTH OF LAST YEAR, I RECEIVED A LETTER FROM CHRYSLER ABOUT A RECALL ON MY VEHICLE FOR THE AIR BAG, SO BEFORE I TURN IN THE MY TRUCK FOR SERVICE THE AIR BAG LIGHT DON'T COME ON AT ALL, BUT AFTER THEY FIXED THE RECALL ISSUES, FEW MONTHS LATER MY AIR BAG LIGHT KEEP COMING ON AND STAY ON, SO I CALL THE CHRYSLER DEALER WHO FIXED MY TRUCK AND THERE REPLY IS THAT IS NOT OUR PROBLEM THAT THE AIRBAG LIGHT COME ON WHEN YOU DRIVE. SO HERE MY QUESTION IF THE RECALL WAS CALL FOR THE AIRBAGS IN MY TRUCK WHY MY AIRBAG LIGHT NOW IS COMING ON WHEN I DRIVE MY TRUCK, ARE THEY SUPPOSE TO FIXED THE AIRBAG OR WHAT, DON'T UNDERSTAND ABOUT THE RECALL FOR THE AIRBAG BUT MY LIGHT FOR THE AIRBAG IS ON.. SO PLEASE HELP ME TO UNDERSTAND WHAT SHOULD I DO, NOW I AFRAID TO DRIVE MY TRUCK WHEN I GO TO WORK.. SO NOW EVERY TIME I TURN ON MY SIGNAL MY DOME LIGHT COMES ON AND STAY ON FOR GOOD 5 MINS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588475May 15, 2014
FUEL/PROPULSION SYSTEM
WHEN FUELING, THE PUMP'S AUTO SHUT OFF DOESN'T WORK AND GAS SPILLS OUT EVERYWHERE. HAPPENS EVERY TIME WE FILL UP AND AT DIFFERENT STATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588699May 15, 2014
FUEL SYSTEM, GASOLINE
I PURCHASED A 2006 JEEP LIBERTY SUMMER OF 2013 AND THE FIRST TIME I FILLED IT UP, THE FUEL OVERFLOWED ONTO THE BACK FENDER AND ONTO THE GROUND. I HAVE EXPERIENCED THIS NUMEROUS TIMES WHEN ATTEMPTING TO FILL THE TANK FULLY. IT RESULTS IN A MESS AT BEST AND A FIRE HAZARD AT WORST. THIS APPEARS TO BE A KNOWN ISSUE, YET HAS NOT BEEN ADDRESSED FOR RESOLUTION. I WOULD SAY THIS IS DEFINITELY A SAFETY HAZARD AND RISK. PLEASE CONSIDER ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588747May 15, 2014
FUEL SYSTEM, GASOLINE
WHEN YOU GO TO FILL THE GAS TANK , IT OVERFLOWS CONSTANTLY , YOU CANNOT JUST STICK THE NOZZLE IN AND LET IT FILL NORMALLY, YOU HAVE TO LET IT GO VERY SLOWLY AND EVEN THEN IT WILL TRY TO OVERFLOW. I BELIEVE THIS IS A SAFETY HAZARD. I ALWAYS HAVE GAS SPILLED OUT ON THE PAVEMENT AND ON ME MOST OF THE TIME. AFTER RESEARCHING AND READING ONLINE FORUMS, I HAVE NOTICED THIS IS A COMMON PROBLEM AND THAT THERE IS A LOT OF FRUSTRATION IN TRYING TO GET SOMEONE TO LISTEN TO OUR COMPLAINTS AND ACTUALLY HAVING A SOLUTION TO THIS PROBLEM. I HAVE ALSO WRITTEN TO CHRYSLER AND HAVEN'T HAD ANY RESPONSE. TOOK IT JEEP TO THE DEALERSHIP FROM WHICH WE PURCHASED IT , THEY SAID IT WASN'T UNDER WARRANTY AND SAID TO RESEARCH ONLINE TO FIX THE PROBLEM. HAD I KNOWN OF THIS PROBLEM WHEN WE PURCHASED THE CAR, I WOULD NOT HAVE PURCHASED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588269May 14, 2014
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE WOULD SLIGHTLY VIBRATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT UPPER BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. UPDATED 7/16/14*CN THE CONSUMER ALSO STATED, THE NEW BALL JOINT/CONTROL ARM CAUSED THE FRONT WHEEL BEARINGS TO BREAK, WHICH CAUSED THE STEERING TO WANDER AND MADE THE VEHICLE DIFFICULT TO CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588272May 14, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED THAT THE DEALER DID NOT HAVE THE PARTS. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588287May 14, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA RECALL CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE); HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO FAILURES AT THIS TIME. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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