Jeep Liberty Complaints

8,882 consumer complaints on file.

#10649943October 25, 2014
UNKNOWN OR OTHER
HAVE TRIED FOR 3 WEEKS TO HAVE MY JEEP FIXED BECAUSE OF THE RECALL . I ENTERED 10/1/2014 AS THE INCIDENT DATE BUT DO NOT REMEMBER THE FIRST TIME I WENT TO [XXX]. [XXX] MUNCIE INDIANA KEEPS TELLING ME NO PARTS OR I AM ON THE LIST. ASKED THEM WHERE MY NAME IS ON THE LIST THEY SAY THEY CAN'T TELL ME THAT. HAVE CALLED AND EVEN WENT IN PERSON TO THE SERVICE DEPARTMENT NOTHING. THEY SEEM TO BE GIVING ME THE RUN AROUND. CAN YOU HELP??? CALLED THEM 10/23/2014 TOLD ME TO CHECK BACK IN 2 WEEKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649957October 25, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY
ALL WINDOWS IN DOORS HAVE FALLEN DOWN AND CANNOT BE CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649992October 25, 2014
AIR BAGS
WE HAD THE M35 RECALL DONE AT SOUTH POINT CHRYSLER JEEP DODGE IN TULSA OK ON APPROXIMATELY AUGUST 2, 2014. ON SEPTEMBER 18, 2014 MY DAUGHTER WAS INVOLVED IN A HIGHWAY INTERSECTION ACCIDENT WHERE HER CAR SUSTAINED FRONT END DAMAGE SO BAD IT WAS TOTALED. SHE WAS DRIVING APPROXIMATELY 10MPH AND THE OTHER CAR WAS GOING 65MPH. NONE OF THE AIRBAGS DEPLOYED WHEN THE COLLISION HAPPENED. THE OTHER CARS AIRBAGS DEPLOYED. THAT CAR WAS TOTALED ALSO. I HAVE SEVERAL PICTURES OF MY DAUGHTERS CAR IMMEDIATELY AFTER THE COLLISION. THE POLICE, FIRE DEPARTMENT AND OKLAHOMA HIGHWAY PATROL ALL WERE SURPRISED HER AIRBAGS DID NOT DEPLOY. SUBSEQUENTLY SHE HAS SUSTAINED A CONCUSSION AND IS HAVING TO HAVE SEVERAL MRIS AND CT SCANS DUE TO THE CAR ACCIDENT. I WOULD LIKE TO KNOW WHY HER AIRBAGS DID NOT DEPLOY AT IMPACT. I THOUGHT THIS RECALL WAS SUPPOSE TO TAKE CAR OF AIRBAGS FROM DEPLOYING INADVERTENTLY BUT DIDN'T THINK IT WOULD CAUSE THEM TO NOT FUNCTION AT ALL. ..UPDATED 07-08-15 *BF *TR *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10649760October 24, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER STATED THE PARTS WERE AVAILABLE AND REFERRED THE CONTACT BACK TO DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650190October 24, 2014
VEHICLE SPEED CONTROL
UNCONTROLLED ACCELERATION. WHILE AT A FULL STOP AT A RED LIGHT WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO ACCELERATE AND THE CAR STARTED JUMPING AS THE REAR TIRES 'BURNED RUBBER'. PRESSING HARDER ON THE BRAKE DID NOT HELP. I PUT THE CAR INTO NEUTRAL AND THEN THE ENGINE WENT BACK TO IDLE. THIS IS THE THIRD INSTANCE OF THIS IN 5 YEARS (THE FIRST WAS APPROXIMATELY 1/16/09 IN NYC, THEN AGAIN ON 2/6/12 IN NM, AND THEN THIS ONE ON 10/20/14 IN NY. THE FIRST TIME I WAS AT A BUSY CROSSWALK BY A SCHOOL. THERE COULD HAVE BEEN MANY INJURIES. EACH TIME THE VEHICLE WAS AT A FULL STOP, THE ENGINE AT IDLE AND MY FOOT ON THE BRAKES WHEN THE ENGINE SUDDENLY STARTED ACCELERATING WILDLY. UPDATED 12/02/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648101October 23, 2014
VISIBILITY:GLASS, SIDE/REAR
2007 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO LEFT REAR WINDOW FALLING DOWN. *TGW THE CONSUMER STATED THE WINDOW WOULD NOT ROLL BACK UP. THE CONSUMER'S HUSBAND MANAGED TO GRAB ENOUGH OF THE GLASS TO PULL IT UP. IN DECEMBER OF 2010, THE CONSUMER RECEIVED A LETTER WHICH EXTENDED THE WARRANTY FOR THE PROBLEM. HOWEVER, IT WAS ONLY EXTENDED TO SEVEN YEARS FROM THE DATE OF SERVICE, WHICH IN HER CASE WAS JULY 2, 2007. ON MARCH 15, 2011, THE RIGHT REAR WINDOW WAS REPAIRED AFTER FALLING DOWN. ON JUNE 13, 2013, THE LEFT REAR WINDOW WAS REPAIRED FOR A SECOND TIME, AND ON AUGUST 21, 2014 THE LEFT FRONT WINDOW FAILED AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644077October 23, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
2006 JEEP LIBERTY. CONSUMER REQUEST REIMBURSEMENT FOR RECALL REPAIRS. *TGW RECALL# 13V252000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649239October 22, 2014
SUSPENSION
FAILURE ON DRIVER REAR TRAIL ARM. TRAIL ARM FRACTURED WHEN I TOOK OFF FROM A STOP. THIS APPEARS TO BE THE SAME ISSUE JEEP ISSUED A RECALL ON (#L27), IN MARCH 05, 2012, FOR JEEP LIBERTY MY 2004 - 2007. CONTACTED JEEP RECALL HOTLINE AND THEY REFUSED TO HONOR THE RECALL SINCE MY JEEP WAS BOUGHT IN KENTUCKY. RECALL IS ONLY VALID FOR JEEPS SOLD IN STATES NORTH OF KENTUCKY. ACCORDING TO RECALL FRACTURE IS LINKED TO THE EXCESSIVE CORROSION DUE TO THE APPLICATION OF ROAD SALTS DURING WINTER WEATHER CONDITIONS. NORTHERN KENTUCKY (WHERE I LIVE) HAS THE SAME WEATHER AS SOUTHERN INDIANA. INDIANA IS COVERED AND KENTUCKY IS NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649067October 21, 2014
STRUCTURE:BODY, AIR BAGS, ENGINE
I T-BONED A TAXI THAT TRIED CLEARING 3 LANES OF ROADWAY LAST MINUTE TO MAKE HIS EXIT. I WAS GOING 30MPH. UPON IMPACT, THE PRIUSES AIRBAGS WENT OFF, AND I NOTICED MY AIRBAGS IN THE JEEP DID NOT GO OFF. FOR AN IMPACT AT THAT SPEED, AND HITTING THE CAR FULL FRONTAL, IT SHOULD HAVE DEFINITELY GONE OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10648841October 20, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY AND PROGRESSED TO WHERE IT WAS ILLUMINATED AT ALL TIMES WHEN OPERATING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648874October 20, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE PROBLEM OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE REAR HATCH MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,986. UPDATED 11/24/14*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648888October 20, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648972October 20, 2014
UNKNOWN OR OTHER
DRIVER SIDE BREAK LIGHT DOES NOT WORK ONLY WHEN HEADLIGHTS ARE ON. I HAVE REPLACED THE LIGHT, FUSE, THE WHOLE HOUSING UNIT AND IT WILL WORK FOR ONE DAY THAN STOP AGAIN. ALSO AIRBAG LIGHT IS NOW ON ALL THE TIME AFTER GETTING THE M35 RECALL DONE ON MY CAR. DEALER SHIP SEEMS TO THINK IT IA NOTHING THAT THEY DID WRONG AND NOW I GOTTA PAY AT LEAST $135 TO GET A DIAGNOSTICS DONE ON MY CAR TO SEE WHAT IS WRONG. ALSO SEATBELT LIGHT NEVER STAYS ON ANY MORE EVEN IF MY SEATBELT IA NOT ON UT JUST COMES ON WHEN I TURN CAR ON THEN GOES OFF WHEN AIRBAG LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648971October 20, 2014
UNKNOWN OR OTHER
DRIVER SIDE BREAK LIGHT DOES NOT WORK ONLY WHEN HEADLIGHTS ARE ON. I HAVE REPLACED THE LIGHT, FUSE, THE WHOLE HOUSING UNIT AND IT WILL WORK FOR ONE DAY THAN STOP AGAIN. ALSO AIRBAG LIGHT IS NOW ON ALL THE TIME AFTER GETTING THE M35 RECALL DONE ON MY CAR. DEALER SHIP SEEMS TO THINK IT IA NOTHING THAT THEY DID WRONG AND NOW I GOTTA PAY AT LEAST $135 TO GET A DIAGNOSTICS DONE ON MY CAR TO SEE WHAT IS WRONG. ALSO SEATBELT LIGHT NEVER STAYS ON ANY MORE EVEN IF MY SEATBELT IA NOT ON UT JUST COMES ON WHEN I TURN CAR ON THEN GOES OFF WHEN AIRBAG LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648530October 18, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD MULTIPLE WINDOW REGULATORS BREAK IN MY VEHICLE. I HAVE REPLACED 3 OF THEM AT LEAST TWICE. I HAVE REPLACED ON ONCE, WHICH IS THE ONLY ONE I DID NOT HAVE REPLACED BY CHRYSLER. IT IS THE ONLY ONE THAT HAS NOT BROKEN AGAIN. I HAVE CONTACTED CHRYSLER AND THEY REFUSE TO HELP OUT IN ANY WAY TO PAY FOR THESE. IT NEEDS TO BE A RECALLED PART, AND THEY NEED TO MAKE A PART THAT WILL ACTUALLY NOT BREAK. MY SMALL CHILD HAS TO RIDE IN THE BACK SEAT WITH A WINDOW DOWN, MY VEHICLE IS OPEN FOR ANYONE TO JUST GET INTO MY VEHICLE AT ANY TIME, AND ANY TIME IT RAINS, SNOWS, ANYTHING ELSE I GET ALL TYPE OF WEATHER IN THE VEHICLE. I HAVE RECEIVED TERRIBLE CUSTOMER SERVICE FROM CHRYSLER . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648556October 18, 2014
ENGINE
ENGINE STALLS, SPUTTERS, NOT DRIVABLE, NO CHECK ENGINE LIGHT, DEALER HAD NO CLUE WHAT WAS WRONG. THIS CONDITION CONTINUED ON SEVERAL OTHER OCCASIONS AND VEHICLE HAD TO BE TOWED TO DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648560October 18, 2014
AIR BAGS, VEHICLE SPEED CONTROL, STEERING
BAD CLOCK SPRING LOCATED IN STEERING COLUMN, EFFECTS MANY THINGS INCLUDING AIRBAG. EXTREMELY EXPENSIVE TO REPLACE AND HAVE FOUND IT IS A VERY COMMON ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648300October 17, 2014
SUSPENSION
CATASTROPHIC FAILURE OF RIGHT REAR SUSPENSION LOWER CONTROL ARM RESULTING IN LOSS OF CONTROL OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648345October 17, 2014
FUEL/PROPULSION SYSTEM
WHEN ADDING FUEL TO VEHICLE FUEL WILL GUSH OUT FROM FILL HOSE CONNECTION AFTER FUEL DISPENSING NOZZLE SHUTS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648346October 17, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM). THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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