Jeep Grand Cherokee Complaints (2016)

312 consumer complaints on file.

#11773237October 23, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving 55 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended with the vehicle shaking erratically. The vehicle was taken to O’Reilly’s where the vehicle was diagnosed with CAM box failure. The contact was informed that the CAM box needed to be replaced. The contact referenced NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control); however, the VIN was not associated with the recall. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768309October 1, 2026
AIR BAGS
This last Monday, September 28, the Active head restraint in headrest broke/blew out and exploded into my head while driving on street (no collision, pothole, bump or jarring) causing pain, panic, and avoidance maneuver. Worried it will happen again possibly to someone else in passenger seat, and I am afraid to drive the car. Apparently there is an active 10 year extended warranty out for this issue, but the car may not be in that 10 year window. Still need to check with dealer, and has not been inspected except by us, but have serious doubts about their helping. This is a serious problem and should be a safety recall and replaced for free immediately. No warning lamps or messages beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766086September 22, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle unexpectedly sputtered and then stalled. The contact stated that there was a whining sound coming from the vehicle when the vehicle turned off. The vehicle was unable to be restarted. The vehicle was towed to the dealer, where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact believed that the failure was caused by the dealer not following the proper procedure prior to a previous recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765494September 19, 2026
SEATS
While attempting to remove a child's car seat situated in the rear left passenger seat of the jeep, the release latch failed to allow the seat belt to be released. We had to use a pry bar to physically pry the seat belt rearward in the seat, damaging the seat belt latch before the mechanism finally released the latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753581July 29, 2026
ENGINE AND ENGINE COOLING
The contact's daughter owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle was repaired under previous ownership under NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling); however, the recall repair failed to prevent a recall-related failure 15,000 miles later. The contact stated that while driving at various speeds, there was an abnormal coolant odor entering the cabin of the vehicle. The contact stated that upon further inspection, there was coolant leaking onto the floor. The vehicle was taken to a local dealer and remained with the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749332July 9, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the front driver seat head restraint deployed inadvertently and struck the contact in the neck, causing the contact to swerve off the road. The contact sustained a sore neck; however, medical attention was not provided. No warning lights illuminated. A local dealer was contacted and scheduled a service appointment. The dealer informed the contact that the failure was covered under an extended warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 190,370.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748064July 2, 2026
ENGINE
#2 cylinder misfire code P0302. A known problem with this engine. A compression test reveals a common defect with this engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734028April 27, 2026
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Abs module malfunctioned and caught on fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11728175March 31, 2026
SERVICE BRAKES
Brakes repetitively seize, causing the wheels to overheat and the vehicle to shake while braking, putting the vehicle at risk of fire, reduced brake performance, and brake failure. Two different dealerships have confirmed from the problem at various points, the brakes are "repaired" and then have the same failure with the same components again. There are no warnings that the brakes are seizing other than the smell of burning brakes, or smoke coming from the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726116March 22, 2026
AIR BAGS, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
I hit a deer at 65 mph, causing significant damage to my vehicle, $7,300+ to the front end. I have a safety beacon that detected the accident through my insurance, that detected the severity of the impact, resulting in an immediate call for safety to check on me. My airbags did not deploy, but there was a nasty aroma of sulfur during the impact. My minor children were secured safely in the vehicle, as well as myself. I, the driver of the car hit my head very hard on the steering wheel and window during impact, causing whiplash- neck pain, and reoccurring migraines still to this day 3-21-2026. Although I didn't receive medical attention it has been made known that I hit my head. This would've been avoided had my airbags deployed. I assume there may have been a malfunction and had this been a more serious incident, not only would my life be at stake, but most importantly my children. This is unacceptable for safety purposes.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11722187March 5, 2026
ENGINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving approximately 60 MPH, the vehicle suddenly jolted, lost power, and went into LIMP Mode, almost causing a rear-end crash. The message "Service Electronic Throttle Control" was displayed. The vehicle was pulled over to the shoulder and inspected, but no cause was immediately determined. The vehicle was driven to the residence in LIMP Mode. The vehicle was taken to an independent mechanic, where codes associated with the crankshaft position sensor and intake manifold runner were retrieved, but the vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was 256,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720847February 27, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM
Tone wheel failure resulting in vehicle not operating as intended. Required repair of which FCA stated the repair was not covered by the recall issued against the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718374February 16, 2026
ENGINE
Received a warning light and vehicle decelerated with a loss of power. After researching the issue it was determined that it was the crankshaft sensor that had become delaminated. Of which there is a current recall that would not be honored by FCA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716970February 10, 2026
POWER TRAIN
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while attempting to drive from a complete stop, the transmission remained stuck in first gear. The contact shifted to neutral(N) and shifted back to drive(D), and the vehicle responded as intended. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 151,755.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713695January 27, 2026
ENGINE
The contact's son owns a 2016 Jeep Grand Cherokee. While the owner was driving at an undisclosed speed, the check engine warning light illuminated. The contact was informed that the vehicle had been running rough and idling roughly prior to the warning light becoming illuminated. The owner had taken the vehicle to a local dealer to be diagnosed. The dealer retrieved DTC: P0303 (Misfire in Cylinder #3). The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 129,045.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713239January 25, 2026
POWER TRAIN, ELECTRICAL SYSTEM
While driving then it just shuts off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711831January 19, 2026
TIRES:SIDEWALL, TIRES:TREAD/BELT
265/50R20 Cooper Evolution H/T, all 4 tires have cracks all the way around each tire, possibly sidewall defects. Tires were purchased new from Bob’s tire in Attalla, Alabama.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706376December 21, 2025
ENGINE, UNKNOWN OR OTHER
The transmission on this 2016 grand jeep Cherokee had completely went out due to fluids being in the transmission. Which is causing a head gasket problem as well. This car was regularly serviced. Only had this vehicle 7-8 months. My safety was put at risk when I was driving my kids to school and on my way to work when it started to overheat causing me to pull over and not being able to drive this vehicle. This jeep is currently at an authorized dealer and has been diagnosed. There were absolutely NO warning signs whatsoever to indicate that this vehicle was going to go out on me. I don’t think it’s fair for me to have to give up my vehicle for something that I did not cause!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706041December 19, 2025
ELECTRICAL SYSTEM
When I push on the gas pedal, sometimes the car revs up and the speed does not increase. I have to shut the car down and then restart. When I restart it, then it resets it in a way and I am able to drive. There is a hyperbola symbol that is seen on my dashboard that blinks when this happens. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703569December 7, 2025
EXTERIOR LIGHTING
Headlights will completely go out at night just at random, sometimes it's only one and sometimes it both completely. Yet the High beams and fog lights will work when activated even when the regular lights will not. Has been an ongoing issue for a while now, and upon talking to other Jeep Grand Cherokee owners of around the same year model they complain that there's do it randomly as well, and I've seen a lot of forums talking about this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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