Jeep Grand Cherokee Complaints (2009)

138 consumer complaints on file.

#11695993October 28, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My car is driving okay but it’s having some electrical issues and it shuts down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674563July 18, 2025
AIR BAGS
Clock spring shorts out the electrical system. It causes the AC and heat not to work and no blower motor. This could cause others problems as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674571July 18, 2025
AIR BAGS
When the airbag light comes on and is visible on the dashboard, this action shorts out the ac, heat, as well as the defroster. This airbag light is a constantly lit up and will not go out. I have been told that there is a problem with the clock spring on this vehicle. This has been an on going problem for several years now. So this tells me that when the airbag light comes on, the airbag does not work. This would become a hazard in a head on collision, which would cause the airbag not to deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663970May 30, 2025
ELECTRICAL SYSTEM
The contact owns a 2009 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the contact attempted to put the key into ignition; however, the key was inoperative. The contact stated that the key was intermittently was stuck in the ignition. No warning lights were illuminated. The vehicle remained at the residence. The contact researched and was made aware of NHTSA Campaign Number: 14V567000 (Electrical System); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635780January 14, 2025
ELECTRICAL SYSTEM
WIN Module failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593447June 10, 2024
SEATS
Driver's heated seat fire burned holes in seat and burnt pants. Burnt marks shown to Jeep dealer and problem confirmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536317August 3, 2023
AIR BAGS, ELECTRICAL SYSTEM
Just prior to a cross country trip, my airbag warning light came on. Upon arriving to our destination in Spring Hill, TN, I took my 2009 Jeep Grand Cherokee to have it checked. Their diagnosis found a "squib" problem, and told me there was a recall and to take it to a Chrysler dealer. Today, the dealership showed me a "squib" or "clockspring" issue & told me there was no recall and that I would have to pay out of pocket to replace what seems to be the recall problem. Upon further research, I found online that there is indeed a recall. But after calling the phone number provided, (800-853-1403) they informed me that even though it might be the same problem I would have to pay out of pocket for the repair. I don't understand why. This is the recall info I found online: NHTSA CAMPAIGN ID: 09V118000 Report Date: APR 07, 2009 Vehicles Affected: 4336 Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES. What You Should Do: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. Summary: CHRYSLER IS RECALLING 4,336 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED. To see if your specific vehicle is affected 1-877-426-5337 or nhtsa.gov The dealership I went to was Chrysler Dodge Jeep Ram of Columbia, TN 931-360-0800 The original automotive shop I took it to was Christian Bros Automotive 615-645-3299 I would appreciate 1)an explanation of why my particular car isn't on the list even though it's having the issue under the recall and 2) why I have to pay out of pocket. Thank you, Jodie Goode (Meade) 949-573-4223 [email protected]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532416July 15, 2023
UNKNOWN OR OTHER
I just purchased this vehicle, in May 2023 and I have honestly had nothing but problems. I have no idea what is causing this but the speedometer/odometer does not work at all (all the lights and warning symbols work, cruise control doesn't work, TPM is lit up on the dash as I checked all the tires and all has same to, the key fob buttons worked when it wanted to (has NEW battery it was replaced 3'xs already) key fob would not stop alarm from going off most days and key fob would also not start my Jeep would have to keep trying before it did start and now IT DOESN'T DO ANYTHING. IT DOESN'T START DOESN'T TURN OVER NOTHING expect for the alarm going off non stop had to disconnect the horn and we pulled a relay to have it stop. We tried disconnecting the battery post to hopefully reset it, didn't work. I also had a res dot start blinking and I read up on all this and red dot is anti theft was activated. I been reading up on the reason and I keep getting the wireless control module and sentry key as the problem. I also seen that many other vehicles same as mine has had the same exact same problem. Some had theirs come up as a recall. Why is this vehicle listed as not having any recalls. Clearly something is going on with these vehicles that shouldn't be. I for one didn't cause this problem and I certainly can not afford to get this resolved on my own. I had my truck for only 2 weeks before it broke down. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523153May 22, 2023
AIR BAGS
The contact owns a 2009 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the driver’s side air bag warning light remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air bag was faulty and needed to be replaced. The local dealer was notified of the failure and informed the contact that the air bag part had been discontinued and was no longer available. The manufacturer was not yet contacted. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485852September 22, 2022
UNKNOWN OR OTHER
Passenger mirror did not pass state safety inspection because it became cloudy from the automatic defroster mechanism. Vehicle inspector informed us this was the case, mirror has not been otherwise damaged in an accident, we will pay $500 to replace it. Component is available for inspection. Has been cloudy for several years, this is the first time it failed state inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461866April 23, 2022
AIR BAGS, POWER TRAIN, SUSPENSION
Gcc
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440924November 18, 2021
ELECTRICAL SYSTEM, STEERING
My vehicle has stopped 3 times this year without warning. Twice while I was driving and once while my daughter was driving. There is a click sound and the radio and everything on in the vehicle goes. The vehicle begins to slow down. Luckly when this happened there were no cars around so each time we are able to stop the vehicle wait a second and start the vehicle without an issue. This is a very dangerous issue and this needs to be fixed ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362746October 5, 2020
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL SEIZED. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS SHIFTED INTO NEUTRAL TO SLOW THE VEHICLE. IN ADDITION, AFTER THE FAILURE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT INFORMED A LOCAL MECHANIC OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308284February 10, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V176000 (AIR BAGS) AS A POSSIBLE CAUSE FOR THE FAILURE. NEITHER THE MANUFACTURER NOR A DEALER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302359January 27, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE STALLED. THE VEHICLE ALSO FAILED TO START ON SEVERAL OCCASIONS. THE ELECTRONIC THROTTLE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE RAM (1020 BELMONT ST EASTON, MA) WHERE THE FAILURE WAS DIAGNOSED AS AN ELECTRICAL PROBLEM AND THE WIRING HARNESS WAS REPLACED HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS THEN TAKEN TO ROCHESTER HILLS CHRYSLER JEEP DODGE RAM (1301 S ROCHESTER RD, ROCHESTER HILLS, MI 48307) WHERE FAILURE WAS NOT DIAGNOSED. THE CONTACT STATED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290588December 21, 2019
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING THE OTHER DAY AND ALL THE SUDDEN I HIT A BUMP AND THE KEY FOB FALLS OUT OF THE IGNITION CUTTING THE ENGINE COMPLETELY OFF. SO I WAS COASTING WITH NO ENGINE OR POWER. LUCKILY I PUT IT IN TO NEUTRAL AND IT STARTED BACK UP. THIS COULD HAVE BEEN VERY DANGEROUS. ALSO MY KEY WILL NOT RELEASE WHEN I AM TRYING TO TURN THE CAR OFF SO I HAVE TO LEAVE IT ON SOMETIMES AND IT HAS KILLED MY BATTERY. MOST OF THE TIME IT WILL RELEASE AFTER A CLICKING NOISE I CAN TURN IT TO THE OFF POSITION AND IT WILL RELEASE. IT HAS COST ME TWO BATTERIES AND A NEW KEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270836October 24, 2019
ELECTRICAL SYSTEM
THE CAR WILL NOT START WITH IGNITION FOB. THIS HAPPENS UNPREDICTABLY. IT HAS BEEN DOING THIS FOR A LONG TIME. WE THOUGHT IT WAS THE BATTERY BUT NOW, WITH A NEW BATTERY IT STILL OFTEN WILL NOT START. IF WE WAIT FOR SOME UNKNOWN PERIOD OF TIME IT EVENTUALLY CRANKS AND STARTS. WE NEVER KNOW WHEN AND IF WE CAN LEAVE OR VISA VERSA FOR RETURNING HOME. WHEN EVER THIS HAPPENS THE VEHICLE IS STATIONARY IN LEGAL PARKING PLACE. HOWEVER, IT HAS CUT OFF WILL DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258383September 26, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TOOK OUR JEEP TO THE DEALERSHIP AFTER THE KEY FOB KEPT GETTING STUCK IN THE IGNITION AND WOULDN'T RELEASE. THEY SAID IT WAS THE WIN MODULE THAT NEEDS TO BE REPLACED AND THE KEY WOULD HAVE TO BE REPROGRAMMED FOR THAT WIN MODULE! WELL, SINCE THEN, WE'VE NOTICED THAT WHEN WE ARE ABLE TO GET THE KEY OUT (FROM HITTING ABOVE THE IGNITION TO GET IT TO RELEASE, OR WAITING AN HOUR FOR IT TO EJECT ON IT'S OWN) THE RADIO WILL KEEP PLAYING, SO WE HAVE TO TURN IT OFF, ALL OF THE DASH LIGHTS STAY ON, IT STILL DINGS IF THE DOOR IS OPEN AND ACTS LIKE THE KEY IS IN IT AFTER BEING REMOVED. NOW WE'RE RUNNING INTO MORE ISSUES WHILE WE'RE DRIVING WHERE IT STARTS GLITCHING AND THE COMPUTER MAKES ALL KINDS OF TERRIBLE SCARY SOUNDS AND HAS ACTUALLY POWERED DOWN ON US! NOW THE BATTERY IS DEAD AND WON'T START EVEN WITH A JUMP! MOST ISSUES STARTED OUT WHILE IN PARK AND JUST TRYING TO REMOVE KEY FOB, THAT LASTED A FEW MONTHS AND IT STILL DROVE FINE. UNFORTUNATELY, THE ISSUES HAVE CONTINUALLY GOTTEN WORSE AND I'M AFRAID TO DRIVE IT WITH MY FAMILY SINCE IT POWERED DOWN WHILE DRIVING DOWN THE STREET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218755June 9, 2019
UNKNOWN OR OTHER
THE KEY WILL NOT COME OUT OF THE IGNITION. THE KEY GETS STUCK ALL THE TIME. VEHICLE STARTS PROPERLY, BUT DOES NOT SHUT OFF CORRECTLY SINCE THE KEY IS STUCK IN THE VEHICLE. TAKES SEVERAL HOURS TO UNTIL KEY CAN BE TAKEN OUT PROPERLY AND VEHICLE IS COMPLETELY TURNED OFF THE RIGHT WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207726May 15, 2019
UNKNOWN OR OTHER
PAINT PEELING OFF ON ROOF. PAYED A LOT OF MONEY FOR THIS JEEP, NEVER HAD A PAINT PROBLEM ON ANY JEEP OR CAR I HAD BEFORE, GOING TO COST ME 1,258.00 TO FIX, STILL MAKING PAYMENTS ON THIS JEEP, SHOULD BE RECALLED, I AM NOT HAPPY, DON'T THINK I AM GETTING ANOTHER JEEP, THIS IS MY 4 TH, AND I LOVE THEM. BUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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