Jeep Grand Cherokee Complaints (1996)

893 consumer complaints on file.

#11570967February 9, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 1996 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The vehicle was able to restart immediately on some occasions and restarted after a while on other occasions. There was no warning light illuminated. Several independent mechanics replaced the fuel filter and the fuel pump and installed an unknown computer software on the vehicle; however, the failure persisted. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523526May 23, 2023
SUSPENSION
The contact owns a 1996 Jeep Grand Cherokee. The contact stated that prior to purchasing the vehicle, he researched online and became aware that the VIN was included in NHTSA Campaign Number: 98V006000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and the contact was informed that the responsibility was on the consumer and the call was disconnected. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403865March 19, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE INSPECTION RECALL ON MY 1996 JEEP GRAND CHEROKEE DID NOTHING TO FIX THE PROBLEM WITH PCM AND CATALYTIC CONVERTER SPECIFIED IN THE DEFECTIVE ISSUE WITHIN THE RECALLS ISSUED. THIS HARMS THE DRIVER, PEDESTRIANS, OTHER PASSENGERS AND MOTORISTS. THE TECH WHERE I WENT TO HAVE RECALL WORK PERFORMED ORDERED PARTS (SEE ATTACHMENT), BUT NOTHING WAS INSTALLED ON MY VEHICLE. ONLY "INSPECTED." THE TECH WAS TOLD OF DETAILED POOR PERFORMANCE AND SYMPTOMS OF A BAD PCM. SUCH AS SHIFTING, STALLING, FUEL ECONOMY & HARD TO START. THE JEEP IS NOT OPERATING OPTIMALLY & THIS COULD MEAN THERE ARE. OTHER PROBLEMS BETWEEN DIFFERENT SYSTEMS. ALL OF THESE ARE INDICATIONS OF A FAULTY PCM. AS WELL AS THE ABS LIGHT BEING ON THE DASHBOARD. THE PCM IS A "CRITICAL" SYSTEM & NEEDS TO BE REPLACED. I'M REQUESTING THAT YOU FIX THIS PROBLEM FOR FREE, AS IT IS DEFECTIVE AND COULD MINGLE WITH OTHER SYSTEMS AND CAUSE A COMPLETE VEHICLE BREAK DOWN. OR REFUND THE COST TO ME IN FULL, INCLUDING LABOR CHARGES, IF I REPLACE/REPAIR MYSELF. IF THIS DEFECTIVE PART IS NOT FIXED, IT COULD RESULT IN PROPERTY DAMAGE, IN WHICH CDJ WOULD BE LIABLE FOR. PLEASE ADVISE AS TO HOW YOU CAN HELP ENFORCE THE MANUFACTURE TO FULLY REPAIR THESE DEFECTIVE PARTS & REMEDY THIS PROBLEM ON FIXING THE FAULTY PCM & CATALYTIC CONVERTER WITHIN A RECALL AND POSSIBLY THE ABS SYSTEM AND TRANSMISSION. THE VEHICLE STALLS ON HIGHWAY, IN PARK, ON THE STREET, WHEN STOPPED AND THEN IT STALLS OUT AND IS HARD TO START. IT ALSO HAS NOT BEEN ABLE TO GO IN REVERSE ( BACK UP). WHICH MEAN IT'S NOT GETTING PROPER LUBRICATION. ALSO, THE ALARM GOES OFF WHEN USING KEY TO GAIN ACCESS. UNHOOKING BATTERY TO RESET DOES NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352822September 2, 2020
WHEELS
HANKOOK OPTIMO H724 P225/75 /R15 102 SLWW TIRES - SET OF 4 TIRES PURCHASED NEW ON 5/25/2018. KEPT UP WITH REGULAR TIRE ROTATIONS AND AIR PRESSURE CHECKS. FIRST REPLACEMENT (SIDE WALL DEFECT) 10/21/2019. FLAT REPAIR 2/24/2020 SECOND TIRE REPLACEMENT (SIDE WALL DEFECT) 8/10/2020. THIS IS HIGHLY SUSPECT AND DETERMINABLE THAT THESE TIRES ARE DANGEROUS AND DEFECTIVE. HANOOK HAS DENIED REMEDY EVEN WITH CITING THE $1.2 MILLION JURY VERDICT + DISCOVERY SANCTIONS I CITED TO DURING MY CONVERSATION WITH THE CLAIMS DIVISION ON 8/10, 9/1 ABD 9/2/2020. ADDITIONALLY, 70,000 MILE TREAD WARRANTY. SELLER HAS DETERMINED THE WEAR RATE IS 46,868 MILES. SELLER'S COMMENT: "THESE TIRES DO NOT LAST LONG" HANKOOK TIRES USA CLAIMS DEPARTMENT ADMITS TO UNUSUAL WEAR BUT INSISTS ITS TIRES ARE "WITHIN NHTSA STANDARDS". SEE HANKOOK V. PHILPOT, 2018 ARK. APP. 546, AT 4-5, 564 S.W.3D 555, 557-58, .HANKOOK'S APPEAL FROM THE CIRCUIT COURT'S ORDER IMPOSING ATTORNEY'S FEES AS A DISCOVERY SANCTION IN HANKOOK TIRE CO., LTD. V. PHILPOT, 2016 ARK. APP. 386, 499 S.W.3D 250., AN ARKANSAS JURY ORDERED SOUTH KOREA-BASED HANKOOK TIRE CO. LTD TO PAY $1.2 MILLION TO A SEVERELY INJURED DUMP TRUCK DRIVER OVER AN ACCIDENT CAUSED BY A TIRE TREAD DEFECT. HANKOOK TIRE CO. ET AL. V. ELMER PHILPOT, CASE NO. 2020 ARK. APP. 316, IN THE ARKANSAS COURT OF APPEALS. THESE TIRES ARE DANGEROUS AND DEFECTIVE TO BLOW OUTS AND SOFTNESS TO ATTRACT RATHER THAN DEFLECT ANY NORMAL ROAD DEBRIS+ THE TIRE TREAD IS ALREADY HALF IT'S DETERMINED WARRANTIED LIFE SPAN WHICH IS A HAZARD IN ITS OWN SEPARATE DEFECT WHICH HANKOOK DOES ACKNOWLEDGE THE LATER BUT NOT THE FORMER..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255565September 16, 2019
ENGINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING IN TRAFFIC, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO 21 DIFFERENT INDEPENDENT MECHANICS WHERE IT WAS TESTED FROM TOP TO BOTTOM. THE VEHICLE PASSED INSPECTION EVEN AFTER IT WAS TEST DRIVEN BY THE DEALER. WHEN THE CONTACT BROUGHT THE VEHICLE HOME, THE FAILURE RECURRED. AN UNKNOWN DEALER IN YORK, MAINE DIAGNOSED THE VEHICLE AND FOUND NO FAILURE. THE VEHICLE REMAINED PARKED AT THE CONTACT'S HOME FOR OVER A YEAR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234096July 23, 2019
TIRES
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE EQUIPPED WITH DAYTON QUADRA ET2 TIRES, SIZE: P225/70R15. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE FRONT PASSENGER SIDE TIRE BLEW OUT, CAUSING THE INSIDE BELT AND THREAD TO SEPARATE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DOT NUMBER AND TIRE FAILURE MILEAGE WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091622May 3, 2018
UNKNOWN OR OTHER
RECALL ON THE HITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083164April 3, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CAR USUALLY RUNS FINE COLD BUT WHEN IT GETS TO OPERATING TEMPERATURE IT STALLS UNEXPECTEDLY AND IN DANGEROUS MOMENTS WHILE DRIVING ON ANY ROAD OR FREEWAY AT ANY SPEED. I LOSE ALL POWERED FUNCTIONS LIKE STEERING AND BRAKES. IT WON'T START AGAIN FOR HOURS UNTIL IT HAS COOLED ALL THE WAY DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020328August 29, 2017
STEERING, SUSPENSION, WHEELS
EXPERIENCED DEATH WOBBLE ON FREEWAY AT 45-55 AND TO REGAIN CONTROL HAVE T0 APPLY BRAKES AND ALMOST COME TO A DEAD STOP. SIX MONTHS AFTER, THE STEERING HOUSING CRACKED FOUND TWO OUT OF THE THREE BOLTS HAD SNAPED THE BOLT CLOSEST TO THE FIREWALL HAD THE BROKEN CASTING STILL TOURQE TO THE FRAME. I LOST THE STEERING ON A TURN IN A 15 MPH ZONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983935May 7, 2017
STEERING, SUSPENSION
I HAD MY POWER STEERING BRACKET BREAK INTO 3 PIECES, CAUSING ME TO GO THROUGH 2 PULLEYS AND 4 SERPENTINE BELTS BEFORE FIGURING OUT THE PROBLEM. I HAVE ALSO EXPERIENCED THE "DEATH WOBBLE" A FEW TIMES AT SPEEDS BETWEEN 40-50 MPH. IT IS VERY DISTURBING AND SCARY AND FORCED ME OFF THE ROAD. I HAVE TO SLOW DOWN IMMEDIATELY TO GET IT TO STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10969917April 1, 2017
STEERING, SUSPENSION, WHEELS
FAMILY OWNERSHIP SINCE NEW. RECENTLY STARTED EXPERIENCING THE "DEATH WOBBLE." JEEP TRAVELING ON A HIGH SPEED (ABOVE 60) ROAD STARTS TO SHAKE UNCONTROLLABLY AND IS DIFFICULT/IMPOSSIBLE TO STEER OR MANEUVER. JEEP FEELS LIKE IT IS GOING TO FALL APART. HAPPENS WITHOUT WARNING. HAVE TO STOP OR SIGNIFICANTLY SLOW DOWN BEFORE SHAKING STOPS. THIS IS THE THIRD TIME IN THE PAST SIX MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910028September 27, 2016
POWER TRAIN
IN DECEMBER 1996 I WAS RAN OVER BY MY JEEP GRAND CHEROKEE IN MY DRIVEWAY AFTER IT JUMPED BACK INTO GEAR FROM PARK. I REPORTED THIS ISSUE IMMEDIATELY TO THE ANCHORAGE ALASKA DEALER WHO HAD TO FIX THE DRIVERS DOOR THAT HAD BEEN DESTROYED IN THE EVENT AND HE STATED THERE WAS NOT A PROBLEM WITH THE GEARSHIFT. I HAD ALSO REPORTED THE ISSUE HERE ON THE NHTSA WEB SITE IN JANUARY OF 1997. I WAS TAKEN TO THE AIR FORCE HOSPITAL EMERGENCY ROOM AT ELEMENDORF AFB ALASKA AND I BELIEVE SUBMITTED THAT INFORMATION AT THAT TIME. SO THIS RECENT PROBLEM WITH AN ACTOR BEING KILLED BY HIS JEEP IS NOT A NEW ISSUE. THERE WAS SOMETHING WRONG WITH THE DRIVE TRAIN AS FAR BACK AS 1996. WHEN I WAS RAN OVER MY JEEP WAS IN PARK RUNNING IN MY GARAGE. IT DRUG ME BACKWARD INTO THE DRIVEWAY WHERE I SLIPPED ON THE ICE FELL UNDER THE CAR AND MY LEFT LOWER LEG WAS RAN OVER BY THE FRONT TIRE. I STILL HAVE COMPLICATIONS FROM THAT INCIDENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10908127September 20, 2016
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHOOK UNCONTROLLABLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 450,000. UPDATED 12/01/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885494July 18, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FRACTURED AND ALLOWED THE DOOR TO OPEN WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 315,977.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873479June 9, 2016
ELECTRICAL SYSTEM
THE VEHICLE STALLS UNPREDICTABLY IN DANGEROUS SITUATIONS ON THE ROAD ENDANGERING LIFE AND SAFETY. IT ALSO EXHIBITS EXPLOSIVE BACKFIRES RANDOMLY WHICH DESTROYS THE MUFFLER AND ENDANGERS SAFETY. THIS HAS HAPPENED NUMEROUS TIMES WHILE IN MOTION ON THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10869922May 19, 2016
FUEL SYSTEM, GASOLINE, STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER SEEKS REIMBURSEMENT FOR TRAILER HITCH INSTALLATION RECALL NOTICE. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD CHRYSLER CLAIMED THE CONSUMER WAS NOT ENTITLED TO REIMBURSEMENT, BECAUSE A MOPAR HITCH WAS NOT INSTALLED ON THE VEHICLE. BUT INSTEAD, THE CONSUMER HAD U-HAUL INSTALL A HEAVY DUTY HITCH AFTER BEING INFORMED BY CHRSYLER HE WOULD BE REIMBURSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863223May 4, 2016
STEERING, SUSPENSION
DRIVING AT NEARLY 45-50 MPH, THE ENTIRE FRONT END BEGAN TO SHAKE VIOLENTLY UNTIL I SLOWED TO A NEAR STOP. THE STEERING WHEEL BOUNCED BACK AND FORTH MORE AND MORE UNTIL I WAS GOING ABOUT 15-20 MPH. I WAS NOT IN THE PROCESS OF TURNING NOR HAD I JUST COMPLETED A TURN. THERE WERE NO BUMPS TO MENTION EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845799March 9, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE ROLLED AWAY INDEPENDENTLY AT 5 TO 10 MPH. THE VEHICLE CRASHED INTO THE BOUNTY WALL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 176,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10824079February 3, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790224November 13, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 02V053000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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