Jeep Grand Cherokee Complaints (2016)

312 consumer complaints on file.

#11338762July 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
28000 MILES +\- DRIVING CAR ON FREEWAY IN HIGH SPEED LANE IN LAS 405 - THE MOST TRAVELED HIGHWAY IN THE US, AND THE CAR SLOWED TO A DEAD STOP. COMPLETE LOSS OF ACCELERATION. ALL ELECTRICAL STILL WORKING, LIGHTS, DASH, RADIO. WOULD TURN OVER BUT WOULD NOT START. HOUR EARLIER CAR WAS IDLING AND IDLED TO A STALL. ALL ELECTRICAL STILL WORKING. POLICE HAD TO COME AND STOP TRAFFIC TO WAIT FOR A FLATBED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330867June 25, 2020
VEHICLE SPEED CONTROL
I WAS PULLING OUT ONTO THE HIGHWAY FROM A STOP POSITION, AS I TRIED ACCELERATE THE ENGINE ACTED LIKE I WAS IN NEUTRAL OR PARK! I THOUGHT I HIT THE GEAR SHIFT INTO PARK OR NEUTRAL, BUT I WAS IN DRIVE. IT WENT BACK INTO DRIVE MODE SECOND S LATER. SCARY FEELING WITH TRAFFIC GOING 50 MPH AROUND ME! WELL IT DID IT AGAIN GOING FROM A STOP POSITION TURNING LEFT ONTO A BUSY 3 LANE STREET. NOW I KNOW SOMETHING IS NOT RIGHT!! SO FAR NO RECALL ON MY VIN #, BUT MANY OTHER 2016 JEEP GRAND CHEROKEE HAVE BEEN RECALLED WITH SOMETHING SIMILAR. IT'S VERY SCARY , DANGEROUS, AND HAZARDOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329889June 21, 2020
ENGINE
TWICE NOW I HAVE HAD MY JEEP DIE ON ME WHILE WAITING AT A TRAFFIC LIGHT. FIRST TIME I HAD TO BE PUSHED TO THE SIDE OF THE STREET BY STRANGERS BECAUSE NOTHING WOULD RESTART IT AND IT WAS AT ON A BUSY ROAD AT PEAK TIME. SECOND TIME WAS THIS WEEK. WAITING AGAIN FOR LIGHT TO TURN, AS I STEPPED ON THE GAS TO GO, THE CAR SHUT DOWN. BOTH TIMES I TRIED TO PUT IT INTO PARK, RESTART, NADDA. THIS TIME IT STARTED BACK UP WITHIN ABOUT ONE MINUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326521May 29, 2020
ENGINE
MAKING RIGHT HAVE TURN INTO GROCERY STORE FROM HIGHWAY AND VEHICLE ABRUPTLY DIES. 'SHIFT TO P' COMES ON, AND CAR WON'T IMMEDIATELY START. IT TAKES 3 OR 4 CYCLES TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324833May 16, 2020
ENGINE, POWER TRAIN
BACKING UP TO PARKING SPOT A HOME, FROM A DEAD STOP I GOOSED THE THROTTLE TO GO UP A SLIGHT INCLINE AND THROTTLE STUCK WIDE OPEN IN REVERSE. STOOD ON THE BRAKE FOR 20FT WHILE FIGHTING THE THROTTLE, HIT THE SIDE OF GARAGE AND THREW IT INTO DRIVE AND CONTINUED TO STAND ON THE BRAKES FOR ANOTHER 40FT IN DRIVE. AFTER SMASHING THE IGNITION BUTTON FRANTICALLY ABOUT A DOZEN TIMES AND ALSO ENGAGING THE EMERGENCY BRAKE, THE JEEP SHUT OFF. THIS ALL HAPPENED IN OUR DRIVEWAY THAT OUR CHILDREN PLAY ON OFTEN. LUCKILY NO ONE WAS HURT, AND NO ONE WAS IN THE VEHICLE WITH ME BUT THIS COULD HAVE BEEN WAY WORSE. NEVER HAD AN ACCIDENT IN MY LIFE UNTIL THIS EVENT. COMPLETELY OUT OF MY CONTROL. NOTE THE SKID MARKS ON THE DRIVEWAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11323367May 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
ON MAY 3RD 2020 DRIVING ON HIGHWAY THE ACCELERATOR SENSOR WENT OFF. HEARD A LOUD POP. VEHICLE LOST POWER AND SPEED DECLINED FROM 55 TO 30. I FLOORED IT AND THE CAR WOULD NOT REACH SPEED OF 55 MPH. I HAD NO CELL SERVICE AND WAS 45 MILES FROM EVEN A TOWN. LIMPED THE CAR TO DEALER AND LEFT THERE. THIS IS THE 3RD TIME THIS HAS HAPPENED AND THE DEALER TELLS ME THEY CAN'T GET IT TO REPEAT. VEHICLE IS CURRENTLY AT THE DEALERSHIP. I HAVE CALLED AND LEFT A MESSAGE AND HAVE HEARD NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319928April 1, 2020
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS HARD STARTS, AND OCCASIONALLY SHUTS OFF WHILE DRIVING WHEN THE VEHICLE START AND STOP SWITCH IS ON IT WILL SHUT OFF WHEN YOU STOP AND WILL NOT TURN ON UNLESS YOU PUT IT IN PARK AND START IT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318634March 18, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
VEHICLE AT DAY ONE OF PURCHASE SHOWS A ACC/FCW RADAR SENSOR WARNING AND COMPANY IS WELL AWARE OF MANY OF THESE CARS SHOWING THE SAME ISSUES, YET CARES NOTTO DO ANYTHING ABOUT THE ISSUE BEING RAISED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316138March 4, 2020
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STARTED TO VIBRATE, LOST POWER STEERING WITH THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF MANUALLY. SHORTLY THEREAFTER THE VEHICLE TURNED OFF INDEPENDENTLY. THE CONTACT EXITED THE VEHICLE. THE VEHICLE WAS TOWED TO BOARDWALK CHRYSLER/JEEP LOCATED AT (1B BAIR ISLAND RD, REDWOOD CITY, CA 94063), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310487February 21, 2020
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE WITH 50,000 MILES WAS STOPPED AT RED LIGHT AFTER EXITING THE INTERSTATE, CHECK ENGINE LIGHT CAME ON, CONTINUED TO DRIVE THEN WARNING SOUNDS AND DASHBOARD LIGHTS STARTED FLICKERING AND ALMOST EVERY SERVICE ALARM CAME ON, SERVICE ABS, SERVICE STABILITY SYSTEM, SERVICE SHIFTER, THEN ENGINE HAD A DRAG NOISE AS IF IN LOWER GEAR. I STOPPED AND ATTEMPTED TO PLACE IN PARK BUT COULD NOT SHIFT INTO PARK.. I KILLED THE ENGINE, PLACED IN PARK AND RESTARTED AND CONTINUED WITH THE LOW DRAG NOISE AND DASHBOARD CONTINUED TO FLICKER AND CAR FELT AS THOUGH IT WOULD STALL, WHEN ARRIVED TO PARKING LOT, COULD NOT SHIFT INTO REVERSE. THIS IS VERY DANGEROUS AS I FELT VEHICLE WOULD LURCH FORWARD AND I HAD NOTCONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309027February 13, 2020
POWER TRAIN
VEHICLE WAS IN PARK AT STARTUP. WITH FOOT ON BRAKE, I PUSHED THE START BUTTON. WITH ENGINE RUNNING, TRANSMISSION WOULD NOT SHIFT OUT OF PARK. AFTER TURNING THE ENGINE OFF AND BACK ON MULTIPLE TIMES, IT FINALLY ALLOWED ME TO SHIFT (3RD TIME AFTER IT SET FOR A FEW MINUTES). THIS PROBLEM LOOKS VERY SIMILAR TO THE PROBLEM OCCURRING IN THE SAME YEAR VEHICLE WHICH IS SUBJECT TO RECALL, HOWEVER, MY LOCAL DEALERSHIP IS SAYING MY VEHICLE IS NOT A PART OF THE RECALL. "2016 JEEP GRAND CHEROKEE VEHICLES MANUFACTURED MAY 15, 2015 TO FEBRUARY 19, 2016. THE BRAKE TRANSMISSION SHIFT INTERLOCK SOLENOID..."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306613February 2, 2020
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE AUTO START/STOP FEATURE DOES NOT PROPERLY FUNCTION CAUSING THE CAR TO SHUT OFF WHEN WE'RE AT A FULL STOP. I HAVE TO SWITCH GEAR TO PARK THEN RE-START THE CAR. THE HOOD SENSOR DOESN'T REGISTER EVEN IF IT'S COMPLETELY CLOSED . THE WARNING LIGHT ON THE DASHBOARD WILL SAY IT'S OPEN EVEN WHEN IT'S NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302347January 27, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
LOSS OF POWER.... ELECTRONIC THROTTLE SENSOR. AGAIN SECOND TIME LOST POWER IN MY VEHICLE ON HIGHWAY 299 IN SHASTA COUNTY HEADED HOME TO TRINITY COUNTY CA . AGAIN I HAD NO CELL SERVICE. THIS TIME I HAD MY 9 YEAR OLD DAUGHTER WITH ME OUR DOG AND A VEHICLE FULL OF GROCERIES. NOW I AM SCARED OF THIS VEHICLE. SCARED TO DRIVE IT. I HAVE CALLED MANUFACTURER THEY HAVE DONE NOTHING BUT CLOSE ALL MY CLAIMS AND CASES. DENIED MY ARBITRIATION. WONT APPEAL EVEN THOUGH I HAVE POWERTRAIN WARRANTY OF 100K MILES. THIS VEHICLE IS NOT SAFE! THEY WOULDN'T EVEN GIVE ME A COMPARABLE VEHICLE. DEALERSHIP AGAIN TOLD ME THEY DON'T KNOW WHAT IS CAUSING THIS AND THEY CAN'T FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302345January 27, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
LOSS OF POWER DRIVING DOWN THE HIGHWAY. WENT FROM GOING 60 MPH TO 20 MPH. DEALERAHIP SERVICE COULD NOT FIND ANYTHING WRONG WITH IT. THEY CLEARED CODE AND STATED VEHICLE SEEMED TO BE RUNNING FINE. I WAS DRIVING ON A RURAL HIGHWAY 299 IN TRINITY COUNTY CALIFORNIA WHERE THERE WAS NO CELL SERVICE AND WAS LEFT STRANDED. I DROVE ON THE SHOULDER THE REST OF THE 30 MILES TO GET TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300623January 21, 2020
ENGINE
THE START/STOP FEATURE ON THIS MODEL JEEP GRAND CHEROKEE MALFUNCTIONED AT A MAJOR INTERSECTION. THE ENGINE STOPPED WHILE I WAS AT A RED LIGHT FOR A PROLONGED PERIOD OF TIME (THE FEATURE WORKING AS IT SHOULD AT THAT MOMENT); WHEN THE LIGHT TURNED GREEN, AND I RELEASED MY FOOT OFF THE BREAK, THE ENGINE WOULD NOT TURN BACK ON. THE VEHICLE HAD TO BE PUT IN PARK, TURNED OFF AND TURNED BACK ON FOR THE ENGINE TO POWER BACK UP AND MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298949January 13, 2020
UNKNOWN OR OTHER
THE TOUCH SCREEN RADIO WENT OUT. BECAUSE OF THIS, WHEN THE SEAT WARMERS COME ON VIA REMOTE START, THEY CANNOT BE SHUT OFF, SO THE SEAT GETS EXTREMELY HOT. ALSO, IT WILL ACT LIKE IT'S STARTING BACK UP, AND THE BACK UP CAMERA WILL COME ON EVEN WHILE DRIVING FORWARD. IT KEEPS SHUTTING DOWN AND COMING BACK ON TO WHERE IT SAYS "JEEP" THEN IT WILL SHUT OFF AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292553January 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE INTERIOR LIGHTING BEGAN TO FLICKER AND THE ENGINE SEIZED WITHOUT WARNING. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RESUMED NORMAL OPERATION. CHRYSLER DODGE JEEP RAM FIAT OF BAY RIDGE (8825 5TH AVE, BROOKLYN, NY 11209, (718) 836-2600)WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292505January 1, 2020
ELECTRICAL SYSTEM, ENGINE
I WAS AT A RED STOP LIGHT AND WHEN THE LIGHT TURNED GREEN I LIFTED MY FOOT OFF THE BRAKE AND ONTO THE GAS PEDAL AND REALIZED MY 2016 GRAND CHEROKEE WOULD NOT MOVE AND HAD COMPLETELY STALLED. I CHECKED TO MAKE SURE THE GEAR WAS NOT IN NEUTRAL AND READ AN ERROR MESSAGE ON THE DASH THAT SAID SOMETHING ALONG THE LINES OF 'SHIFT THE GEAR INTO PARK AND THEN INTO DESIRED GEAR.' I COULD NOT PUT THE CAR INTO DRIVE AND HAD TO COMPLETELY SHUT OF MY VEHICLE AND RESTART IT TO GET IT INTO DRIVE. I WAS LUCKY THAT IT WAS LATE AT NIGHT AND NOT MANY PEOPLE WERE AROUND ALTHOUGH ONE PERSON CAME SPEEDING UP BEHIND ME AND HAD TO SWITCH LANES TO NOT HIT ME, EVEN CAME WITH A NOT SO FRIENDLY HONK. I HAVE HEARD OF MANY OTHER PEOPLE EXPERIENCING THIS EXACT SAME SITUATION INCLUDING WHILE DRIVING AT HIGH SPEEDS ON THE HIGHWAY AND TAKING TURNS IN BUSY TRAFFIC. THIS IS A VERY DANGEROUS SCENARIO AND I AM SURPRISED IT HAS NOT YET LED TO A FATAL ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289027December 14, 2019
UNKNOWN OR OTHER
I WAS DRIVING STRAIGHT ON THE HIGHWAY AT ABOUT 65 MPH ON 12/13/19 WHEN I HEARD AN EXPLOSION, AND SUDDENLY GLASS WAS RAINING DOWN ON ME. THANKFULLY MY NEWBORN WAS NOT IN THE BACKSEAT AT THE TIME! MY SUNROOF WAS SHATTERED; I DIDN'T SEE ANY DEBRIS HIT MY CAR PRIOR TO THIS HAPPENING. THERE WERE NO VEHICLES CLOSE ENOUGH TO ME TO FLIP UP ROCKS OR OTHER DEBRIS. IT SEEMS MY SUNROOF EXPLODED ON IT'S OWN, FOR NO APPARENT REASON AND WITHOUT WARNING. THERE IS NO ITEM INSIDE MY VEHICLE TO INDICATE SOMETHING CAME THROUGH THE SUNROOF AND LANDED IN MY CAR. NO DAMAGE TO ANY OTHER PORTION OF THE EXTERIOR OF THE VEHICLE. THERE IS A LARGE HOLE IN THE SUNROOF; THE REMAINING GLASS IS SHATTERED AND THERE ARE GLASS SHARDS LITTERED THROUGHOUT THE CABIN OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288211December 10, 2019
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. IN ADDITION, WHEN FUELING THE TANK AND ATTEMPTING TO DRIVE, A KNOCKING NOISE WAS HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER JEEP (5500 CAPITAL BLVD, RALEIGH, NC 27616, (919) 872-5500) TWICE WHERE IT WAS DIAGNOSED THAT BOTH HEADLIGHTS NEEDED TO BE REPLACED. THE HEADLIGHTS WERE NOT REPLACED, BUT THE ENGINE NOISE WAS REMEDIED; HOWEVER, THE NOISE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE NOISE WAS NORMAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 71542505. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee