Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11651498March 29, 2025
UNKNOWN OR OTHER, ENGINE
While stopped at a stop light 5 separate occasions in Eco mode. Vehicle shut off but would not restart unless I pressed the on/off button. I did not realize that it had happened and was almost rear ended because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651448March 29, 2025
FUEL/PROPULSION SYSTEM
I bought the Jeep Grand Cherokee Limited in 2021. Since I bought it I have had one problem after another with this SUV. This is the list of repairs on my car since 2021... and Jeep has done nothing to compensate for my troubles. I feel like I got a lemon of a car and I would never purchase another jeep again. We have maintained the car and have records of all oil changes and tire rotation and all necessary maintance that should have been done on the car. July 31 2024... evaporator core fixed car leaking all over AC fixed... jeep couldn't find problem then finally did. Oct. 4 2024.. new radiator... car leaking all over... once again hard time finding problem March 26, 2024... two new batteries installed car hard time starting... was not problem cause March 27, 2024.. same problem brought back and now I need a fuel pump ( car had burning smell and I was driving it because they could not diagnose the problem )and because they made we wait a week to get it checked out they said there could be more damage to car not sure. Fuel pump should last 100,000 miles.. my car has 68, 000.00 In the three and half years with this car I have had one safety problem after another and I am upset I travel to help my elderly parents on Long Island and each time I am afraid something is going to go wrong with this car. I am so very upset on how the performance of a three year old car is running. I feel people need to know that Jeep is not a reliable brand of car. I am so upset and feel that my car is not reliable and safe for driving long distances and short distances. Thank you for listening to my story. I appreciate you letting others now how my experience with Jeep has been. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651279March 28, 2025
FUEL/PROPULSION SYSTEM
Water pump continues to have leak. I have replaced the water pump 3 times in the past year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651353March 28, 2025
AIR BAGS, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted. The dealer inspected the vehicle again and then diagnosed that the Occupant Restraint Control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced. The contact became aware of NHTSA Campaign Number: 15V046000 (Air Bags); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651177March 27, 2025
ENGINE
I have the 3.6 motor, I was told there’s a class action lawsuit against jeep cuz of that motor. Motor keeps over heating and pushing antifreeze out of the reservoir.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651189March 27, 2025
SEATS
Front passenger side headrest clips faulted causing the headrest to eject. Took it to the dealership and was quoted over $1,000 parts and labor for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651129March 27, 2025
POWER TRAIN
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while attempting to complete a right turn, the vehicle studently jolted and surged forward. The contact stated that because of the failure, the vehicle struck the curb before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was taken to the dealer, but the contact was not provided a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened for a potential vehicle buyback. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650746March 26, 2025
ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that upon parking the vehicle, an alarm sounded. The contact stated that the failure persisted. Additionally, the contact stated that the power door locks were engaging and disengaging independently. The contact stated that the infotainment system engaged functions independently. The contact stated that the vehicle had failed to register the presence of the key fob inside the vehicle. The contact stated while driving and using the navigation system, the navigation system independently changed the destination address. The contact stated that the vehicle started independently while the contact was not in the vehicle. The contact stated that the vehicle shut off inadvertently while making a turn. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer it was purchased from, and the lighting assembly underneath the seats were removed and the key fobs were replaced; however, the failures recurred. The vehicle was taken to Farris Motor Company (246 E Broadway Blvd, Jefferson City, TN 37760), where the driver's side and passenger's side front door panels modules, the radio frequency antenna and the infotainment system were replaced. Additionally, the dealer attempted to bypass the alarm by unplugging the hood latch; however, the failure persisted. The vehicle was taken to Farris Jeep Ram Chrysler Dodge (910 W Morris Blvd, Morristown, TN 37813) where the BCM was replaced, and the vehicle was temporarily repaired. The contact stated that the failures had been recurring. The contact disconnected the battery to prevent the alarm from sounding at night. The vehicle was taken back to the dealer, where the failure could not be duplicated because the battery disconnection had cleared the trouble codes. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650800March 26, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Not sure what component caused the vehicle to burst into flames. It is no longer (to the best of my knowledge) available for inspection (unless still at tow yard). The Jeep burned, caught another vehicle in the driveway on fire, as well as fence separating neighbor's house, and spread to structure (my house). Vehicle was inspected by ins. reps/others. It was taped off as battery was still live. Fire report states vehicle fire. Car was parked in driveway and was not driven for two days. No prior warnings or recalls.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11650897March 26, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the vehicle failed to start, and the battery was drained. The brake light failed to function as intended, causing the battery to be drained. The local dealer was contacted. The vehicle was not repaid. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vehicle was towed to the residence and had not been driven since the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650529March 25, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650653March 25, 2025
AIR BAGS, ELECTRICAL SYSTEM
The vehicle is displaying "service hybrid system" when driving at highway speeds. We have been told by the service center that this is just a code b273c-00, an error with the airbag system, and we should not worry about this since it is a computer glitch. I have confirmed with the service advisor that it is now impossible to distinguish a real hybrid system malfunction from a "fake" airbag system warning. I am told that the vehicle is safe to drive and nothing requires repair, however, Jeep star publication case S2408000063 states there is a fix, but it is only to be used to "mitigate buyback." That is unacceptable and needs to be remedied as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650157March 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650243March 24, 2025
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment system touchscreen (Uconnect) in my Jeep Grand Cherokee is experiencing delamination and ghost touch issues. The screen randomly activates functions such as adjusting the climate control temperature, changing radio stations, or toggling other system settings without any input. This component is still installed in the vehicle and available for inspection upon request. How was your safety or the safety of others put at risk? While driving, the infotainment system automatically and unpredictably changes settings due to ghost touches. This includes increasing or decreasing cabin temperature, activating seat heaters or defrosters, and switching media sources, all without driver input. This is a major distraction and forces me to divert my attention from the road to regain control of the system, increasing the risk of an accident. Additionally, sudden temperature changes or screen flashes could startle the driver or affect visibility and focus, especially at night. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been reproduced and acknowledged by the dealership during service visits. The ghost touch issue was observed in real-time by a technician. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by the authorized Jeep dealership. However, the manufacturer has not provided a definitive fix or recall for the issue at the time of this report. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The first symptoms appeared as minor screen glitches and unresponsive touch commands. Over time, the issue escalated to consistent ghost touches and screen delamination
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649983March 23, 2025
WHEELS
After a very long road trip, I noticed that the rear wheel well liners had come in contact with the rear tires. The contact was severe enough and prolonged enough to wear down the edge of the tires to the cords. Once I noticed the damage, I stopped driving the vehicle until I could get new tires. I do not have the tires but I took pictures and the wheel well liners still have a hole in them. Had I not noticed the damage, a catastrophic failure of the tire could have resulted with unknow consequences to myself or those driving near me. The wheel well liners did not come loose or detached from the vehicle. They somehow flexed forward and made contact with the tire. The tire/wheel did not flex or move rearward. This would have required major damage to the suspension of the vehicle and the vehicle would have been undrivable. My assumption is that with the very wet road conditions, the wheel well liners became very flexible but not enough to contact the tires. At highway speeds, due to the air flow around the vehicle, it appears that the lower quarter panels flexed inwards. This allowed the now flexible wheel well liner to flex forward, due to air pressure behind the wheel well liner, and make contact with the tire. Tire tires involved are not the stock make and model but were the stock size. I will be adding a small aluminum strip to the bottom of the wheel well liner to prevent this from happening in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649647March 21, 2025
ELECTRICAL SYSTEM, ENGINE, STEERING
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649718March 21, 2025
STEERING
The contact who is a State Trooper reported that the driver of a 2024 Jeep Grand Cherokee was fatally injured when a second vehicle crashed into the rear of the vehicle. A witness reported that the vehicle had stopped in the left eastbound lane on [XXX] when a second vehicle traveling approximately 70 MPH crashed into the rear of the vehicle. During the crash, the driver was partially ejected from the closed sunroof. The driver was pronounced deceased at the scene. The driver of the second vehicle was transported to the hospital with multiple fractures. No further information was available. The contact indicated that medical personnel removed the deceased driver from thru the sunroof of the vehicle and no doors had opened during the crash. While investigating the crash the contact reported that the steering wheel had separated from the steering column and was located near the rear seat area. Also, there were no visual signs of damage to the steering column or any sheered-off bolts from the steering column present. The contact indicated that an eye witness also indicated that the vehicle was driving erratically prior to stopping. The vehicle was later towed away. The cause of the incident was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11649633March 20, 2025
SUSPENSION, POWER TRAIN, UNKNOWN OR OTHER
Noise possibly coming from the transfer case shifting into different gears. Four wheels lowe is not working, end movement and impact when accelerating and when slowing down. Sudden movements when turning right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649499March 20, 2025
UNKNOWN OR OTHER
Yesterday, with the temperature at 70°F in Michigan, I attempted to turn on my air conditioning and realized it was no longer working. The system was only pushing out hot air and never cooled. I immediately took my vehicle to the dealership for a diagnosis. Thankfully, I had started an extended warranty in January, because I was shocked to learn that the repair would cost around $2,500 to replace the evaporator, which had completely failed. Upon researching, I found that an evaporator should typically last between 8 to 10 years. I have owned my vehicle since January 2021, and with only 36,117 miles, I find it unacceptable that this critical component has already failed. I take excellent care of my vehicle and stay on top of all maintenance, so there is no reason this part should be failing this soon. What’s even more concerning is that when I spoke with the service advisor, they mentioned that the part was on backorder because many people with my same year, make, and model are experiencing the same exact issue. If this is a widespread problem, it raises serious concerns about the quality and longevity of this component. A $2,500 repair for something that should last much longer is unreasonable. I am submitting this report to document the issue and to bring awareness to what seems to be a common failure with this vehicle. Thank you,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649304March 19, 2025
SERVICE BRAKES
The contact rented a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The service brakes were depressed, however the vehicle failed to stop as intended. In addition, the contact stated that when the vehicle stopped, the vehicle jerked forward. In addition, the contact stated that prior to the failure, the vehicle jerked several times when the brake pedal was depressed. The contact was unable to control the vehicle and crashed into a handicapped sign. The vehicle was towed to a local tow yard. The contact sustained anxiety issues which caused elevated blood pressure. The contact received treatment at the nearby community center by the nursing staff. The contact stated that the failure occurred in the parking lot of the community center. A Police report was filed. The car rental agency was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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