Jeep Grand Cherokee Complaints (2016)

312 consumer complaints on file.

#11385310December 28, 2020
ELECTRICAL SYSTEM
UCONNECT RADIO/SATELLITE CHANNELS RANDOMLY CHANGE BY THEMSELVES WHICH IS A REAL DISTRACTION WHILE DRIVING. I STARTED HAPPENING ABOUT A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383900December 17, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LED HEADLIGHTS FLICKERED WHILE DRIVING AT NIGHT CAUSING THE HEADLIGHTS TO PROVIDE INADEQUATE LIGHTING FOR SAFE NIGHT TIME DRIVING. COURTESY CHRYSLER DODGE JEEP RAM (440 28TH ST SE, GRAND RAPIDS, MI 49548, (888) 497-0049) WAS CONTACTED AND STATED THAT THE HEADLIGHT HOUSINGS NEEDED TO BE REPLACED AT A COST OF $2300. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT, OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383919December 17, 2020
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE WAS AT A STANDSTILL, WHEN HE STARTED TO SMELL FUEL INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWN'S STERLING CHRYSLER DODGE JEEP RAM (21900 AUTO WORLD CIR, STERLING, VA 20166;(571) 390-6900) WHERE IT WAS DIAGNOSED WITH NEEDING THE FUEL RAIL CROSSOVER TUBE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378576December 8, 2020
UNKNOWN OR OTHER
WHILE DRIVING 10-15 MPH ON A DESOLATE RESIDENTIAL STREET, MY HEADS UP DISPLAY READ 'SHIFT TO P' WITH NO RESPONSE WITH THE GAS PEDAL PRESSED AND THE ENGINE TURNED OFF BUT ACC WAS ON AND I WAS ABLE BRAKE TO A STOP, PUT THE VEHICLE IN PARK AND PRESS PUSH TO START TO RESTART THE ENGINE. THE VEHICLE OPERATED PROPERLY AFTERWARDS AND I WAS ABLE TO DRIVE HALF A BLOCK TO MY HOUSE AND PARK. IF I WAS ON THE HIGHWAY I MIGHT BE DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375815November 22, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING THE VEHICLE AND TOWING MY BOAT (APPROX 4500LBS) FOR THE PREVIOUS HOUR OR SO ON STATE HIGHWAY BETWEEN 50-65 MPH WITH SOME STOPLIGHTS (NOT INTERSTATE), THE CHECK ENGINE LIGHT (CEL) CAME ON AND THE DRIVER INTERFACE ON THE INSTRUMENT CLUSTER CAME ON DISPLAYING SOMETHING TO THE EFFECT OF "SERVICE ELECTRONIC THROTTLE CONTROL SYSTEM". CONTINUED DRIVING APPROXIMATELY 2 MILES TO GET TO AN INTERSECTION TO TURN OFF THE MAIN ROAD. ONCE STOPPED AT THE STOPLIGHT I NOTICED SLIGHT SMOKE COMING FROM THE LEFT FRONT CORNER OF THE HOOD BY THE HEADLIGHT. I PLACED THE VEHICLE IN PARK, PUT THE HAZARDS ON AND PULLED THE HOOD RELEASE. BY THE TIME I EXITED THE VEHICLE AND MADE MY WAY AROUND THE DOOR TO THE HOOD, THICK BLACK SMOKE WAS BILLOWING FROM ALL AROUND THE HOOD AND FLAMES WERE NOTICED COMING THROUGH BODY GAPS AND THE GRILL. WITHIN 30 SECONDS THE ENTIRE ENGINE BAY AND HOOD WAS ENGULFED IN FLAMES. I DID MANAGE TO GET THE BOAT UNHOOKED AND PUSHED BACK AND DOCUMENTED WITH PHOTOS. THIS IS THE THIRD TIME THESE INDICATIONS (CEL) AND DRIVER INTERFACE DISPLAYED THE EXACT SAME INDICATIONS. THE FIRST TIME IT RESOLVED UPON SHUTTING DOWN THE VEHICLE. THE SECOND TIME, IT WAS BROUGHT TO THE DEALER. APPROX 1 MONTH PRIOR TO THE FIRE THE DEALER FOUND NOTHING ON INSPECTION AND RESET THE CODE. THE CODE WAS FOR EXCESSIVE EGR FLOW. ADDITIONALLY THE DEALER PERFORMED ANY OUTSTANDING RECALLS ON THE VEHICLE. THIS VEHICLE WAS EQUIPPED WITH THE 3.0 ECO DIESEL ENGINE AND WAS BOUGHT NEW, DEALER, SERVICED ITS ENTIRE TIME AND HAD APPROXIMATELY 70K MILES ON IT. I HAVE NO DOUBT THIS WAS DIRECTLY RATED TO AN EGR PROBLEM THAT THESE PARTICULAR ENGINES HAVE HAD ISSUES WITH DIRECTLY RESULTING IN THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11372922November 3, 2020
ELECTRICAL SYSTEM, POWER TRAIN
THIS IS NOW 4TH OR 5TH TIME. DRIVING CAR, CAME TO A STOP THEN IT STALLED ON ME. THIS TIME SOMETHING DIFFERENT HAPPENED. AFTER TRYING TO SHUT DOWN, RESTART IT AUTOMATICALLY WENT INTO 4 LOW! I WAS ABLE TO GET INTO A PARKING LOT OF THE SIDE OF THE ROAD UNLIKE LAST TIME. THIS TIME I HAVE FOOTAGE OF THE ENTIRE EVENT. I FIND IT HARD TO BELIEVE THAT OTHER JEEPS SAME YEAR AS MINE ARE BEING RECALLED FOR SAME REASON, BUT MINE ISN'T MAKING THE VIN CUT. THIS IS NOW MY 3RD REPORT TO THIS SITE. THE OTHERS WERE DONE BEFORE NEW RECALL CAME OUT. SOMETHING NEEDS TO BE DONE BEFORE THIS KILLS SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366396October 26, 2020
SERVICE BRAKES, POWER TRAIN, STEERING
WAS DRIVING ON THE ROAD WHEN ALL OF A SUDDEN THE DASH BOARD LIGHTS STARTED BLINKING AS WELL AS GEAR LIGHT BY THE SHIFTER. LOST POWER AND COSTED TO A STOP IN THE MIDDLE OF THE LEFT TURN LANE. THIS IS THE FIRST TIME I HAVE ENCOUNTERED THIS PROBLEM SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365205October 19, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 45-50 MPH, THERE WAS AN ABNORMAL ROARING SOUND DETECTED. THE GEAR SHIFTER JUMPED OUT OF GEAR AND SHIFTED TO MANUAL. THE CONTACT PULLED OVER AND THE VEHICLE DROVE AS DESIGNED. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING THERE WAS AN ABNORMAL SOUND DETECTED AND THE VEHICLE FAILED TO EXCEED 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE TRANSMISSION. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THE VERIZON HUM DEVICE PROVIDED DTC CODE: P1B93 (GEAR ONE INCORRECT RATIO). THE VEHCILE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363988October 12, 2020
POWER TRAIN
SERVICE SHIFTER LIGHT CAME. THERE ARE A LOT OF ISSUES WITH THE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362532October 3, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN DRIVING AND COMING TO A LIGHT MY STOP/START WILL KICK ON AND WILL SHUT OFF MY LIGHTS TO MY VEHICLE AND THE POWER TO MY RADIO. WHILE AT A STOP LIGHT MY LIGHTS WILL DIM AND GET BRIGHTER ALONG WITH MY VOLTAGE JUMPING UP AND DOWN FROM A LOW OF 10V TO A HIGH OF 15V WHILE THIS IS HAPPENING MY LIGHTS DIM AND GET BRIGHTER ALONG WITH MY DOME LIGHTS DOING THE SAME THING. MY JEEP HAS STALLED OUT WHILE STARTING THE CAR AND SOMETIMES WHILE DRIVING. MY JEEP HAS ALSO POPPED UP WITH A WARNING SAYING MY STOP/START IS UNAVAILABLE AND NEEDS TO BE SERVICED. I HAVE ALSO HAD TO REPLACE A YEAR OLD BATTERY WITH A BRAND NEW ONE BECAUSE MINE WENT COMPLETELY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360316September 21, 2020
UNKNOWN OR OTHER
ON 9/20/20 AT APPROX 4:30PM EST, AS WE LEFT A PARKED POSITION AND BEGAN EXITING A PARKING LOT, WE SUDDENLY SMELLED A STRONG ODOR THAT WAS SIMILAR TO THE SMELL OF BURNING CLUTCH PLATES, WE THEN OBSERVED BLACK SMOKE COMING THROUGH THE FRONT PASSENGER VENT. I IMMEDIATELY PUT THE VEHICLE IN PARK WHERE IT STOOD, MY HUSBAND EXITED THE VEHICLE AND I WENT TO THE BACK TO LEASH AND REMOVE MY TWO DOGS FROM THE BACK SEAT. ONCE MY DOGS WERE SAFELY OUT OF THE VEHICLE, I HANDED THE LEASH TO MY HUSBAND, WENT BACK TO THE VEHICLE AND TURNED OFF THE ENGINE, REMOVED OUR CELL PHONES AND MY PURSE AND STOOD BACK FROM THE VEHICLE. WHEN NO FLAMES WERE OBSERVED, WE OPENED THE HOOD AND OBSERVED BLACK SMOKE AND SMELLED THE SAME SCENT SIMILAR TO BURNING CLUTCH PLATES. THE SMOKE APPEARED TO BE COMING FROM THE BACK OF THE ENGINE NEAR THE FIRE WALL. I WAITED APPROXIMATELY 5 MINUTES AND WHEN NO FURTHER SMOKE OR ANY OTHER SIGNS OF A FIRE WERE OBSERVED I RESTARTED THE VEHICLE TO MOVE IT FROM THE TRAVEL LANE, THE VEHICLE STARTED AND APPEARED TO RUN AS NORMAL AND NO CODES WERE SHOWING ON THE DASH. I IMMEDIATELY SHUT THE VEHICLE BACK OFF AFTER MOVING IT APPROXIMATELY 30 FEET TO A SAFE PARKING PLACE AND CALLED FOR TOWING. THE TRUCK WAS TRANSPORTED TO CRISWELL CHRYSLER IN THURMONT, MD SOME TIME THAT EVENING. I SPOKE WITH A CUSTOMER SERVICE PERSON, LUKE, AT CRISWELL AND DESCRIBED WHAT HAD HAPPENED. AROUND 4:45PM ON 9/21/20 I WAS TOLD THE TECHNICIAN HAD FOUND MULTIPLE BURN HOLES IN MY "INTAKE MANIFOLD". HAVING OWNED A RAM1500 ECODIESEL AND HAVING HAD THE EGR COOLER RECALLED ON THAT VEHICLE, IT CAME TO ME THAT THIS JEEP COULD BE HAVING THE SAME ISSUE. I AM CONVINCED THAT IF WE HAD BEEN DRIVING DOWN THE HIGHWAY, WHATEVER CAUSED THE INTAKE MANIFOLD TO BURN, COULD HAVE CAUSED A CATASTROPHIC FIRE EVENT, PUTTING THE LIVES OF MYSELF AND MY FAMILY IN DANGER. I HAVE FILED WITH FCA, CASE NUMBER 77286484
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355500September 17, 2020
ENGINE, POWER TRAIN
SOMETIMES WHEN IN DRIVE THE CAR STARTS FORCING ITSELF TO MOVE FORWARD MOTION, ONLY HAPPENS WHEN TURNING ON A 4WAY STREET! ALSO THE CAR AUTOMATICALLY TURNS OFF AT RED LIGHTS IF LOW ON GAS IT SHUT OFF AND WE WERE STUCK AT A RED LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354658September 13, 2020
POWER TRAIN
WHILE THE VEHICLE IS IN MOTION AND SLOWING DOWN IT LUNGES FORWARD WITH NO INPUT FROM THE DRIVER. THIS SOMETIMES OCCURS BY TAKING YOUR FOOT OFF THE GAS. THIS HAPPENS EVERYWHERE, ON CITY STREETS, HIGHWAYS ETC. THIS HAS HAPPENED ALMOST EVERY TIME THE CAR IS DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354628September 12, 2020
SEATS
HEAD REST DEPLOYED WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353505September 7, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SEVERE BUCKING & JERKING WHILE DRIVING. MORE MODERATE BUCKING WHILE CAR IS IDLE. CODES BEING THROWN ARE P0406 & P0301. IT HAS ALSO THROWN A P0402 AS WELL. I'VE REPLACED THE EGR VALVE AS WELL AS ALL SPARK PLUGS AND THE PROBLEM STILL HAS NOT BEEN SOLVED. MY FUEL MILEAGE IS TANKING AND DRIVING THE JEEP HAS BECOME ALMOST UNBEARABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353565September 7, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING DOWN THE HIGHWAY AND LOST ALL POWER. WILL NOT RESTART. TOWED TO DEALER THEY SAY IT'S FUEL PUMP RELATED. IT IS A FUEL PUMP RELAY WHICH IS A VERY KNOWN ISSUE (RECALL) ON 2011-2013 BUT NOT ON ANYTHING NEWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349696August 16, 2020
STEERING
I WAS DRIVING THE VEHICLE AND THE POWER STEERING WENT OUT. I HAVE NO POWER STEERING AND THERE IS A MESSAGE ON MY DASH THAT SAYS POWER STEERING UNAVAILABLE, SERVICE REQUIRED. I HAVE 36, XXX MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348618August 11, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN HIS VEHICLE, HE NOTICED THE DASHBOARD RISING AS BUBBLES APPEARED. THE CONTACT MENTIONED THE DASHBOARD FAILURE WAS BECOMING VERY CONCERNING BECAUSE ITS HARD TO SEE THE ROADWAY WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER LAKELAND SQUARE MALL (3800 US HIGHWAY 98 NORTH, LAKELAND, FL 33809) WHERE THE DASHBOARD WAS INSPECTED AND IT WAS DETERMINED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALLS WAS ON THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344303August 10, 2020
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUTOFF WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE TO RESUME NORMAL DRIVING. THE CONTACT HAD TAKEN THE VEHICLE TO SNETHKAMP CHRYSLER DODGE JEEP RAM (11600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239) ON TWO SEPARATE OCCASIONS HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE UPON DEPRESSING THE BRAKE PEDAL AS WELL AS UPON ACCELERATION AFTER A COMPLETE STOP. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THEY REFERRED HER BACK TO THE SAME DEALER FOR AN APPOINTMENT. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338918July 12, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR WILL RANDOMLY STALL OUT WHEN I SLOW DOWN OR COME TO A STOP WHILE DRIVING. THERE HAVE BEEN AT LEAST 4 TIMES WHERE I'VE BEEN STOPPED AT A RED LIGHT AND IT AUTO-STOPS AND THEN DOESN'T START BACK UP AGAIN WHEN THE TRAFFIC STARTS MOVING AGAIN. A MESSAGE COMES UP ON MY DASHBOARD TELLING ME TO SHIFT TO P AND THEN BACK TO MY DESIRED GEAR. I'LL TRY TO RESTART MY CAR 2-3 TIMES BEFORE ANYTHING HAPPENS. I'VE BEEN ON HILLS AND ON HIGHWAYS WHEN THIS HAS HAPPENED AND ALMOST GOTTEN INTO AN ACCIDENT ON AT LEAST 4 OCCASIONS BECAUSE OF IT. I'VE ONLY HAD THIS CAR FOR A YEAR SO 4 'CLOSE CALLS' IS A BIT MUCH FOR SUCH A SHORT AMOUNT OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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