Jeep Grand Cherokee Complaints (1996)

893 consumer complaints on file.

#10249131November 18, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE VEHICLE STALLS AND HESITATES SPORADICALLY. THE FAILURE OCCURS EVERY FEW DAYS OR MULTIPLE TIMES PER DAY. IT ALSO OCCURS WHEN THE VEHICLE IS IDLING OR PARKED. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NUMEROUS COMPLAINTS FOR THIS SAME DEFECT ON HIS TYPE OF VEHICLE. HE BELIEVES A RECALL SHOULD BE ISSUED. THE FAILURE MILEAGE WAS 77,000 AND CURRENT MILEAGE IS 78,000. UPDATED 12/10/08 *CN THE REPAIR MECHANIC STATED THE PROBLEM MAY BE THE CRANK SENSOR. UPDATED 12/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240613September 2, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE HESITATED AND THEN SHUT OFF. IT WOULD NOT RESTART IMMEDIATELY. THE NEXT MORNING, THE FAILURE RECURRED. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 150,075 AND FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239271August 22, 2008
TIRES
A NEW GOODYEAR WRANGLER RT/S TIRE (NOT AT/S AS SHOWN ON YOUR PULLDOWN MENU), DISINTEGRATED WHILE TRAVELING ON I-81 IN VIRGINIA AT APPROXIMATE 65 MPH. THE TIRE WAS ONE OF TWO WRANGLER RT/S TIRES INSTALLED ON THE FRONT OF THE VEHICLE EARLIER IN THE WEEK AT CHANDLER'S AUTO REPAIR IN HERNDON, VA. THE DRIVER MAINTAINED CONTROL AND PULLED THE VEHICLE (1996 JEEP GRAND CHEROKEE) SAFELY TO THE SIDE OF THE ROAD. I CHECKED THE INFLATION BEFORE WE DEPARTED ON OUR TRIP AND IT WAS 34 LBS. THE OCCUPANTS IN THE VEHICLE REPORTED SEEING NO OBJECTS ON THE ROAD, POTHOLES OR OTHER ROAD HAZARDS--JUST A SUDDEN POP AND THEN PIECES OF BLACK MATERIAL FLYING BY THE VEHICLE. I DO NOT HAVE THE REMNANTS OF THE TIRE, WHICH WAS REPLACED AT THE WAL-MART IN STAUNTON, VA, BUT I DO HAVE PHOTOGRAPHS TAKEN AT THE SITE. THE FAILURE OCCURRED IMMEDIATELY NORTH OF EXIT 225 (SOUTHBOUND) ON I-81. THIS IS APPROXIMATELY 160 MILES FROM OUR HOME. ALLOWING FOR A FEW ERRANDS BEFORE DEPARTING ON OUR TRIP, I DOUBT THE TIRE HAD MORE THAN 200-225 MILES ON IT BEFORE IT FAILED. THE WEATHER WAS FAIR AND DRY AND THE AIR TEMPERATURE 86 F. I-81 IS SMOOTH AND IN EXCELLENT CONDITION AT THE LOCATION OF THE FAILURE. WHILE I DID NOT REPORT THE FAILURE TO THE POLICE, A VIRGINIA STATE SAFETY PATROL VEHICLE STOPPED AND MAY HAVE A RECORD. THE TREAD WAS RELATIVELY INTACT BUT APPEARS TO HAVE SEPARATED FROM THE REST OF THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226021April 29, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT STALLED AGAIN A FEW MILES DOWN THE ROAD. THE FAILURE OCCURRED THREE PREVIOUS TIMES. A LOCAL MECHANIC WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURES. THE VEHICLE IS CURRENTLY AT THE DEALER. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 200,003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223802April 9, 2008
ENGINE AND ENGINE COOLING
1996 JEEP GRAND CHEROKEE STALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223656April 8, 2008
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, LATCHES/LOCKS/LINKAGES, STEERING:COLUMN, VISIBILITY:WINDSHIELD WIPER/WASHER, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
PROBLEM... DRIVING DOWN THE ROAD OR STOPPED AT LIGHT OR IN THE MIDDLE OF A TURN OR ON EXPRESSWAY... IT WOULD SHUT OFF WITHOUT WARNING, SOMETIME IT WOULD RESTART IMMEDIATELY, SOMETIMES NOT!!!... EXTREMELY DANGEROUS SITUATIONS DEVELOPED, WHICH I WAS LUCKY!!! 1996 JEEP GRAND CHEROKEE, 4.0 , 6 CYL.... SPENT 6 MONTHS DOING REPAIRS/ REPLACEMENT PARTS AND MANY ,MANY DOLLARS SPENT TRACKING DOWN PART AFTER PART. USING DIAGNOSTICS MACHINE TO DETERMINE FAULTY PART... PROBLEM WAS THE POWER CONTROL MODULE ( PCM OR ECU SAME PART) WAS DEFECTIVE AND EITHER WAS MISREADING CODES OR GIVING OUT BAD CODES TO PARTS (LIKE TO THE CRANK SHAFT POSITION SENSOR OR THE COIL, OR THE 01 OR 02 OX SENSORS OR IT GOES ON AND ON AND ON). NOT SURE HOW IT WORKS BUT YOU GET MY DRIFT. SINCE SIGNING UP WITH CNET.COM, HAVE FOUND MANY PEOPLE ACROSS AMERICA WITH THE SAME ISSUE ON JEEP WITH DIFFERENT YEARS (1994/2000) AND MODELS. TO SEARCH... LOOK UP JEEP STALLS OR JEEP FIXED AND YOU WILL SEE OTHER TOPICS AND FORUMS AROUND THAT TOPIC AND YOU WILL ALSO SEE WHERE THE MANUFACTURE DOESN'T KNOW HOW TO ADDRESS THE PROBLEM EITHER. ANOTHER POSSIBLE RECALL ISSUE IS THE SCREWS THAT HOLD THE PCM MIGHT BE TOO LONG AND ARE GROUNDING OUT THE UNIT AFTER PAINT WEARS OFF ON FIREWALL... IMPORTANT TO READ ALL ARTICLES AND DIFFERENT FORUMS!!! ... IS A MUST LASTLY... INSTEAD OF REPLACING PCM'S, IS IT POSSIBLE TO HAVE THE PCM RE FLASHED UNDER RECALL??? I'M STRETCHING, BUT MAYBE ELECTRICAL POWER STORMS AND RAIN IS CAUSING PARTS TO DEFECT??? LASTLY... JEEP PARTS CONSISTS OF MODULE POWER UNITS THAT WORK OR DON'T WORK BUT THE PCM READS THE CODES AND ADJUSTS THE WORKABLE OF THE MOTOR... ANOTHER ISSUE IS THAT THERE ARE SEVERAL ISSUES THAT WILL SHUT DOWN THE MOTOR BESIDES THE FORE MENTIONED PARTS... IE... ASD RELAY, THE SECURITY SYSTEM, DOOR LOCKS, STEERING COLUMN, THE ELECTRONIC KEY, THE BACK WINDSHIELD WIPER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222400March 26, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING 65 TO 70 MPH, THE VEHICLE BEGAN SHAKING ON THE FRONT END WITH EXTREME FORCE. THE BRAKES WERE WARPED AND CAUSED THE FAILURE. DRIVING OVER A BUMP IN THE ROAD CAUSED THE SHAKING TO BE MORE EXCESSIVE. A MECHANIC REPLACED THE FRONT BRAKES AND THE FAILURE RECURRED AT 120,000. A FIRESTONE MECHANIC REPLACED THE BRAKES ON TWO OCCASIONS AND THEY FAILED AGAIN AT 150,000. THE MANUFACTURER STATED THE VEHICLE WAS NOT INCLUDED IN RECALLS 00V136000 OR 06E022000. THE PURCHASE DATE IS UNAVAILABLE. THE CURRENT MILEAGE WAS 150,000 AND THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208403November 8, 2007
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I RETURNED HOME FROM A 1 MILE DRIVE TO PICK UP MY DAUGHTER. WE WENT UPSTAIRS TO OUR SECOND FLOOR APARTMENT. ABOUT 10 MINUTES LATER I HEARD THE ALARM TO OUR 1996 JEEP GRAND CHEROKEE GOING OFF. I WENT OUTSIDE TO SHUT IT OFF, AND FOUND THE WHOLE ENGINE UP IN FLAMES. MY HUSBAND TRIED TO PUT IT OUT WITH A FIRE EXTINGUISHER, BUT IT WAS TOO LATE. BY THE TIME THE FIRE DEPT. GOT THERE IT WAS A TOTAL LOSS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206418October 21, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV), EQUIPMENT:MECHANICAL
VEHICLE WAS LOOSING POWER, CUTTING OUT AND DYING. WHILE ACCELERATING OR DRIVING AT A CONSTANT SPEED IT WOULD CUT OUT. WHEN YOU WOULD SLOW THE VEHICLE TO STOP OR TURN IT WOULD DIE LOOSING ALL POWER STEERING, BRAKES, ETC. CHECK ENGINE LIGHT WOULD TURN ON BUT SOMETIMES THE READING WOULD BE LOST BY THE TIME IT WENT TO MECHANIC. CRANK SHAFT SENSOR WAS REPLACED WITH A NAPA BRAND. STILL THE PROBLEM KEPT HAPPENING. SEVERAL OTHER PARTS WERE REPLACED OVER 3 YEARS TRYING TO FIGURE IT OUT. FINALLY IN MARCH 07 THE MECHANIC REPLACED THE CRANK SHAFT SENSOR AGAIN BUT WITH A FACTORY PART. HAVEN'T HAD ANY PROBLEMS SINCE. I AM UPSET BECAUSE I HAD TO PAY FOR A PART TO BE PREPLACED TWICE PLUS OTHERS, EXCEEDING $1000 BECAUSE THE AFTER MARKET PART WASN'T COMPATIBLE WITH MY VEHICLE. EITHER NAPA NEEDS TO STOP MAKING THIS PART OR JEEP NEEDS TO LET CONSUMERS KNOW THAT THIS PARTICULAR PART WON'T WORK. HAVE READ REPORTS OF OTHER VEHICLES HAVING SAME PROBLEM. MAYBE THIS COULD HELP THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205446October 11, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL*THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE PARTS FOR RECALL NUMBER E22 REGARDING THE MANDATORY EMISSION CATALYTIC CONVERTER ARE UNAVAILABLE. AS A RESULT, THE VEHICLE WILL NOT BE ABLE TO PASS INSPECTION IN A TIMELY FASHION AND WOULD BE ILLEGAL TO DRIVE. THE DEALER STATED THAT THERE IS NO SPECIFIC DATE AS TO WHEN THE PARTS WILL BE AVAILABLE. THE CURRENT MILEAGE WAS 145,000 AND FAILURE MILEAGE WAS 144,000. *UPDATED 12/12/07 *BF UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202441September 10, 2007
STRUCTURE:BODY, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
PAINT IS FADING AND HAS STARTED PEELING, ALSO CHIPS VERY EASILY. EXHAUST MANIFOLD IS ALSO CRACKED. THE PAINT PROBLEM HAS BEEN STEADILY GETTING WORSE SINCE I FIRST NOTICED IT APPROX. (2) YEARS AGO. THE VEHICLE WAS STILL LOUD AFTER THE MUFFLER WAS CHANGED, DEALER DIAGNOSED A CRACKED EXHAUST MUFFLER. I CONTACTED CHRYSLER WHO WOULD NOT STAND BEHIND THE FACTORY PROBLEMS. THEY STATED THE VEHICLE WAS TO OLD AND HAD TO MANY MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198981August 9, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I UNDERSTAND THAT IT IS A COMMON PROBLEM FOR THE ( 1996 AND NEWER JEEP GRAND CHEROKEE )EXHAUST MANIFOLD. THEY DEVELOP AN EXHAUST LEAK, WHERE THE WELD OF THE 2 EXHAUST PIPES OFF OF THE ENGINE MEET THE FLANGE ( LEAK AT WELD OF FLANGE ) FOR THE TRANSFER TO A SINGLE EXHAUST PIPE. I'VE JUST HAD A RECALL COMPLETED BY JEEP BECAUSE OF THE RATTLE IN THE CATALYTIC CONVERTER, WHICH I WAS TOLD POSED AN EMISSIONS QUESTION, BUT THE EXHAUST MANIFOLD LEAK POSSES A MUCH LARGER PROBLEM NOT ONLY WITH EXHAUST LEAK OF HOT GASES OF CO, AND THE EFFECTIVENESS OF THE CATALYTIC CONVERTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196035July 10, 2007
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE BACKING SLOWLY AND TURNING, WE EXPERIENCED A CATASTROPHIC FAILURE OF THE MOUNTING BRACKET FOR THE POWER STEERING PUMP ON OUR 1996 JEEP GRAND CHEROKEE LIMITED 5.2 LITER V-8. THE FAILURE CAUSED THE SERPENTINE BELT TO FLY LOOSE, THE PUMP TO BECOME INOPERATIVE AND THE PUMP TO FALL INTO THE RADIATOR FAN WHICH CAUSED THE VEHICLE TO OVERHEAT AND SPRAY ANTI-FREEZE ALL OVER THE ENGINE COMPARTMENT. SUBSEQUENT EXAMINATION OF THE BRACKET SHOWED AN OLD FRACTURE AT THE BOLT HOLE NEAREST THE FIRST NUMERAL MOLDED INTO THE PART. AT A SALVAGE YARD A NEARLY IDENTICAL BRACKET FROM A 1994 MODEL OF THE SAME VEHICLE SHOWED THAT FAILURE WAS BEGINNING ON THAT PART IN PRECISELY THE SAME LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187962April 9, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
JEEP GRAND CHEROKEE CUSTOMER HAD RECALL WORK DONE AND PAID OUT OF POCKET CUSTOMER STATES THAT SHE FOLLOWED THE INSTRUCTION FOR REIMBURSEMENT BUT HAS NOT RECEIVED MONEY**CC THE CONSUMER WAS TOLD IF SHE DIDN'T HAVE PROOF THAT PAYMENT WAS MADE FOR THE REPAIR, SHE WOULD NOT BE REIMBURSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181478February 3, 2007
ENGINE AND ENGINE COOLING
ENGINE CUTS OUT OR HAS DIFFICULTY STARTING. PERIODICALLY(COULD BE MORE THAN ONCE A DAY) THE MOTOR TURNS OVER BUT WILL NOT START AS IT NORMALLY SHOULD. OFTEN HAVE TO WAIT APPROACH. 10 MINUTES AND WILL START. OFTEN AFTER ONLY A FEW MINUTES. ALSO, WHILE DRIVING ALONG AT HIGH SPEED THE ENGINE WILL CUT OUT AND MAY RESTART IMMEDIATELY(SECONDS) AND OCCASIONALLY MUST PULL OFF OF HIGHWAY AND WAIT A FEW MINUTES BEFORE IT WILL RESTART. RECALL ON PCM ; TECHNICIAN ADVISED ME THAT IT MIGHT BE PCM , BUT PROBLEM HAS WORSENED SINCE RECALL ON PCM WAS PERFORMED. AT LEAST 20 FAILURES. PERHAPS MORE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176418December 5, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
CONSUMER HAD THE CATALYTIC CONVERTER REPAIRED UNDER RECALL. WITHIN DAYS THE CHECK ENGINE LIGHT ILLUMINATED. MECHANIC DETERMINED THAT THE CATALYTIC CONVERTER WAS DEFECTIVE.*TS THE CONSUMER WAS TOLD BY THE DEALER'S TECHNICIAN THAT THE CATALYTIC CONVERTER HAD EFFICIENCY FAILURE. THE CONSUMER WAS TOLD THAT THE PART WOULD NOT BE COVERED UNDER THE RECALL AGAIN BECAUSE THE PART WAS NOT AND ORIGINAL OEM PART. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170270October 9, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CAR PURCHASED SUMMER OF 2002. WITHIN TWO YEARS THE EXHAUST MANIFOLD PART FAILED CAUSING RUMBLING NOISE WHEN CAR ENGINE IS RUNNING AND SLIGHT SMELL OF EXHAUST. HAD A MICHIGAN CERTIFIED MECHANIC REPLACE THE PART WITH A NEW GENUINE JEEP EXHAUST MANIFOLD PART. NEW PART TODAY IS FAILING AGAIN. TOLD BY MECHANIC PART WOULD HAVE TO BE REPLACED AND THAT THIS PART IS ONE HE HAS SEEN FAIL CONSTANTLY ON JEEPS. MECHANIC EXPLAINED PART BREAKS DOWN FROM HEAT/COLD EXPANSIONS AND WHEN THE EXHAUST IS REMOVED THE PART IS IN PIECES. I AM SENDING THIS COMPLAINT AS THERE ARE NO RECALLS FROM CHRYSLER ON A PART THAT IS IMPORTANT RELATING TO ENGINE EXHAUST THAT CANNOT BE CHANNEL THROUGH THE EXHAUST PIPES SAFELY SINCE THE MANIFOLD IS BEING MADE TO BREAK DOWN WITHIN A TWO YEAR PERIOD. CHECK OTHER VEHICLES (I HAVE OWNED MANY OTHER NAMED AUTOS) AND YOU WILL FIND THIS PART IS NOT BEING REPLACED EVERY YEAR. HOW CAN AN EMISSIONS TEST BE ACCURATE IF THE EXHAUST IS NOT BEING CHANNELED THROUGH IT'S SYSTEM? THE EXHAUST SMELL IS RIGHT BY THE FRONT CAR DOORS, WHERE THE MANIFOLD PART IS FAILING. I HOPE YOUR DEPARTMENT WILL LOOK INTO THIS EXHAUST PROBLEM IS DANGEROUS TO THE ENVIRONMENT AND HUMANS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157305April 28, 2006
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
1996 GRAND CHEROKEE HOOD STRUCK WINDSHIELD WHILE DRIVING. *TS THE HOOD LATCH WAS DEFECTIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156300April 27, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RE: NHTSA CAMPAIGN 00V136000 DEALER IS STALLING TO DELAY MAKING REPAIRS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146204December 28, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
JUST OVER A YEAR AGO, MY 1996 JEEP GRAND CHEROKEE LAREDO ENCOUNTERED A DEFECTIVE FUEL PUMP. AS I WAS IN THE PROCESS OF PROCURING A REPLACEMENT PUMP, A FRIEND TOLD ME TO CHECK FOR RECALLS/TSB'S ON IT AS HE HAD EXPERIENCED MANY FUEL PUMP PROBLEMS WITH THESE. THERE WERE, I BELIEVE TWO TSB'S INVOLVING MY VEHICLE SO I CALLED CHRYSLER. THEY TOLD ME TO TAKE THE VEHICLE TO THE DEALERSHIP TO DETERMINE IF THE PROBLEM WAS THE PUMP. I TOLD HER I HAD ALREADY DONE THAT. SHE TOLD ME THAT THEY HAD TO DETERMINE IT AND IF IT WAS THE PUMP, CHRYSLER WOULD COVER THE REPAIR. I HAD IT TOWED TO CHRYSLER ($65) AND THEY INDEED FOUND IT WAS A DEFECTIVE FUEL PUMP AND REPLACED IT AND I WAS CHARGED OVER $600 FOR THE REPAIR. AFTER THE FACT, CHRYSLER DECLINED TO PAY FOR WHAT THEY PROMISED. I HAD FOUND A REPLACEMENT PUMP THAT I WAS PREPARED TO INSTALL MYSELF FOR $163 AND HAD CHRYSLER BEEN HONEST AND DECLINED TO COVER THE REPAIR, I WOULD HAVE ACCOMPLISHED IT MYSELF FOR $163 AND BEEN ABLE TO GO ON VACATION TO THE OUTER BANKS INSTEAD OF PAYING ALMOST $700 AND HAVING TO CANCEL MY VACATION. I HAVE CONTACTED , EMAILED, ETC MANY PEOPLE AT CHRYSLER TO NO AVAIL. I HAVE SINCE LEARNED THAT WHEN YOU DEAL WITH CHRYSLER, YOU BETTER GET IT IN WRITING! PLEASE HELP IF YOU CAN!. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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