Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11666181June 10, 2025
FUEL/PROPULSION SYSTEM
Both catalytic converters failed a while ago. Now spark plugs are going bad faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666203June 10, 2025
SEATS
I was adjusting my front passenger seat when out of nowhere my headrest snapped/ pop open apart . Keep in mind I take care of my vehicle this shouldn’t had happened . I was checking it out and plastics pieces are broken they should fix it with a better material.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665978June 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while depressing the brake pedal, the brakes made an abnormal squeaking sound. The vehicle was taken to the dealer who determined that the brake pads and rotors needed to be replaced. The vehicle was repaired. The contact stated that after having the repairs completed, the braking distance was extended, and the vehicle took longer to come to a complete stop. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666051June 10, 2025
SEATS
Spontaneous deployment of driver seat head rest (without any collision or trauma to the vehicle that might make it deploy). Unable to safely operate my vehicle now that head rest safety function is defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666125June 10, 2025
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the passenger’s and driver's sidestep rail was lowering independently. Additionally, the rail on both sides of the vehicle remained in the raised position and failed to lower when the front doors were opened. The contact stated that the failure was occurring when the vehicle was stopped and while the vehicle was being driven. The contact stated there were no warning lights illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665706June 9, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Last week I was driving 70MPH on the highway when suddenly I got the red wrench icon with the message "Service Hybrid Electrical System" on the dashboard. After about 7 seconds I then got a "Put foot on brake and press start" message on the screen - while still going 70MPH on the highway. At that point the car died. I had no power - the accelerator pedal did nothing. Luckily, I was able to pull over to the shoulder and stop. Then I did what it said and pressed the brake + start button. The car came back to life, but I didn't have the full hybrid system - I only had gas - the car was not using any electrical power as the battery level remained constant and did not drop as I drove. I continued for another 20 minutes where I stopped for lunch. When I returned to the car it started up normally and continued to run normally after that. This is the 3rd of 4th time the red wrench icon with the Service Hybrid system warning coming up, but on the previous times the message went away after about 5 seconds and the car drove normally. This is the only time that it caused the car to completely die on my while on the highway. Apparently, this has been happening to a *lot* of people after Jeep issued a software update to address the 95b recall last year. Many owners are now afraid to drive their Jeep 4xe for fear of it suddenly dying on the highway at high speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665702June 9, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Service shifter message keeps showing every-time I turn on the vehicle. Eventually it just stays on. Took vehicle in for service and when dealer was installing new shifter, it shorted out other components. Jeep still hasn’t found a permanent fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665539June 7, 2025
SEATS
Grand Cherokee head rest popped out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665366June 6, 2025
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
Vehicle code: C1562-98 AIR PUMP CONTROL - air suspension compressor is overheating or there's a problem with the control system, leading to issues with adjusting the vehicle's height. With further inspection he found a leak in the air bag fittings. Vehicle Power Control Module has caused vehicle to shutoff while driving on the highway. Air suspension and electrical issues continued after 60 days of attempted repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665214June 6, 2025
SUSPENSION, STEERING
Purchased used 22 GC summit reserve V8 and within hours of leaving dealer I knew something was very wrong with the front suspension. Fast forward to used car dealership pointing fingers at Jeep for not fixing issues not disclosed to me before the sale and Jeep claiming shady dealer practices we now know it’s the Rack and Pinion bar and components. 7 grand out of pocket after a day of ownership is not happening. My vin is one of few not showing up for the recall Z18/NHTSA 22V-154. It’s a perfect description of the recall and my jeep is the correct year make and model. The Jeep is at dealer currently and the price keeps changing which tells me someone isn’t telling the truth and they’re covering something else up. I just want this resolved as I paid mostly cash for this truck and haven’t gotten to drive it for more than a couple hours to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665074June 5, 2025
AIR BAGS, UNKNOWN OR OTHER
The front passenger seat Active Head Restraint activated while driving on a smooth, rural road, with no traffic, and no impact with anything. My wife was in the passenger seat and was forcefully hit when the headrest deployed. There were no warning lights and no issues which would have warned us of this deployment. The vehicle has been maintained by the dealership since new. I have an appointment with the dealership for the warranty repair. on June 12 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665180June 5, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine powered down unexpectedly, a red wrench and lightning bolt warning appeared, and the vehicle shifted into park on its own. I was unable to restart the vehicle immediately, creating a severe hazard. These shutdowns were preceded or followed by system warnings including “Electric Mode Unavailable – Service Required,” “Active Driving Assist Unavailable,” “Night Vision Unavailable,” “Traffic Sign Assist Unavailable,” and “Tire Pressure Monitoring Unavailable.” These alerts began appearing within weeks of purchase and have persisted intermittently, sometimes alongside performance issues such as sudden jolts at highway speed. The CDJR dealership in Northern California and various manufacturer (Jeep/Stellantis) technical advisors have inspected the vehicle multiple times. A software defect has been identified and confirmed by Jeep, but no fix is available. A Technical Service Bulletin 08-003-25 dated January 8, 2025—before I purchased the vehicle—acknowledges this issue. Despite this, the vehicle was sold to me, and I was sent home with it multiple times even after reporting these failures. The dealership and manufacturer technical advisors now consider the vehicle unsafe to operate and will not return it until a software update is released. The vehicle is currently at the dealership and available for inspection upon request. Supporting documentation including service records, warning light photos, and communications with Jeep Customer Care and the dealership, can be provided. I urge the agency to investigate this matter due to the confirmed safety risk and lack of timely resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664773June 4, 2025
SERVICE BRAKES, ENGINE, EXTERIOR LIGHTING
I was driving and wrecked into a sign because I was unable to stop and the vehicle caught on fire under the hood.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11664751June 4, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? When driving down a busy road, the car completely stalled with loss of power steering, unable to accelerate or brake, power completely lost in car with all safety lights illuminated on the dashboard. Eventually brakes returned, able to stop car. Unable to restart and loss of power for windows. After several attempts, restarted car with warning lights still present- moved to side of Road. Currently at dealer for inspection- stated that problem was "digital crash input code failure" and that there is not a fix for this at this time. How was your safety or the safety of others put at risk? Car stalled with complete loss of control in the middle of traffic, while accelerating at approximately 15-25 mph. This could have caused an accident, but luckily did not. However, car was stalled in traffic for about 30 mins and unable to move car at all- blocking traffic on busy street. If happened on highway, could have been much worse and also had the potential to cause an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed by dealer, and said that there is "no fix". According to them, all recalls have been fixed in this vehicle prior to incident and should have fixed this problem by replacing the battery. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Vehicle has been inspected by both dealership service and Chrysler/ Stellantis engineers. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There was 1 warning light message about "EV system hybrid control" needs service, but disappeared after 30 seconds and this appeared about 1 week prior to incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664668June 3, 2025
VISIBILITY/WIPER
My windshield has small bubbles in the laminate layer between the glass. It is only noticeable in the early morning and sunset when the sun shines directly through the glass windshield. The safety concern is at night when it is raining. When an oncoming car headlights come through the glass it is impossible to see the road. I have to slow down considerably. Hopefully the road is straight at this point because I cannot see the road. At first I thought my windshield was just dirty. After cleaning the windshield many times the issue did not go away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664473June 2, 2025
ELECTRICAL SYSTEM
After software updates the language switches (English to Italian). The cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), the forward collision warning (fcw) lamp turns on stating that it is not working, with no way to fix, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. The head unit will randomly restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664259June 2, 2025
POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES
3 instances of complete loss of power, 1 while driving. Vehicle came to a hard stop as though I had slammed on the brakes. Dealer and Jeep have acknowledged the problem as a known issue. Jeep is saying it's safe to drive, but dealer agrees it is not and is not returning the vehicle to me. All dash lights came in during each instance and gave the error message "Service Now, Hybrid System Failure." Summary of the 3 instances below. It has been at the dealer since 5/8/2025. 3/29/25 approx 6pm I was stopped, and the error message came on and vehicle shut off. Attempted to restart approximately five times. Let’s sit for a few minutes, vehicle restarted and all error messages went away. 4/23/25 6:30pm Driving at low speed, air Messages came on vehicle abruptly stopped, narrowly avoided, getting rear ended, passengers complaint of neck pain. Engine turned on, all error messages immediately went away. 5/6/25 5:35pm Error messages came on while driving, engine started, no impact to driving. Error messages went away almost immediately. Jeep S.T.A.R. case was created
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664191June 1, 2025
SEATS
The active headrest shot off without cause and whiplashed my head and neck. There was not an accident or any reason for it to go off.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11664217June 1, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The vehicle has been regularly throwing an error saying Service Hybrid System and having a massive stutter in power while the hybrid motor shuts off and the engine is started to try and take over immediately. The vehicle has been in the shop for this previously, only to be returned to me saying they don’t have a fix for the problem and to continue to drive it. This happened again at highway speed and caused a near immediate loss of 10-15 miles per hour and were it not for evasive driving on my part and the other car, would have caused an accident. This powertrain has major issues that continue to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664067May 31, 2025
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
The Traction control light comes on while driving, once that happens it changes the performance of the vehicle it stays in one and it doesn’t allow you to do more then 43 at the most.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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