Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11678336August 4, 2025
UNKNOWN OR OTHER
Evaporator core leak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678244August 4, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Forward Collision system and rear collision system (Park sense) are malfunctioning/not operating properly. Dealer stated that it is a "known issue with no known fix." I had two incidents that almost resulted in accidents before I assumed that the system was not working properly. There a no warning lights or indicators showing faults with the systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678102August 3, 2025
SEATS
I am writing to report a malfunction in the active headrest deployment system in my vehicle. While driving, the passenger’s side headrest unexpectedly deployed without any indication of an impact or collision, posing a potential safety risk. My wife was in the seat at the time when the unit deployed jarring her head forward. Upon my investigation, it appears that the one of the failure points were internal plastic components. This malfunction caused the headrest to deploy randomly, despite there being no collision or triggering event. While the headrest is designed to deploy during a rear-end collision to prevent neck injuries, its unintended activation while driving can cause discomfort, distraction, or even injury, especially if it occurs suddenly. If this happened during an emergency maneuver or while driving at high speed, it could also interfere with my ability to maintain control of the vehicle. At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, I believe a more thorough inspection of the headrest system, and perhaps the vehicle’s onboard diagnostics, could provide insight into the issue. There were no warning lamps, error messages, or other noticeable symptoms prior to the headrest deploying unexpectedly. This malfunction occurred without any prior indication of a problem. The deployment was a sudden event while driving, with no alerts or warnings beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677998August 2, 2025
UNKNOWN OR OTHER
Chrome is peeling along perimeter of cup holder, and is razor sharp. While attempting to clean, sliced 2 fingers tips. This could be extremely dangerous to little children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677956August 2, 2025
SUSPENSION
Lower passenger coil spring isolator loose causing spring and upper isolator to fall out while driving Dealership stated recall was done 6/23 and was out of warranty for that recall. But everything in that suspension is OEM with the old part numbers not the ones in the recall..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677955August 2, 2025
SUSPENSION
Upper passenger Suspension Coil spring isolator came unattached and caused coil spring to fall out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677954August 2, 2025
SUSPENSION
I was driving pulled in to driveway heard a loud bang and the back of the car dropped and hear scraping. The rear passenger coil spring had fallen out with the upper rubber isolator attached. Called jeep they said the recall had been done in 6 23 and was out of the 2 year repair warranty. I don't see how the recall was done when all the numbers on the coil spring , isolator were still original parts?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677727August 1, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677792August 1, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2020 Jeep Grand Cherokee. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 67,000 and at the time of registration, it was discovered that the mileage was 237,277.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677848August 1, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, while attempting to reverse, the brake pedal was inadvertently engaged, with the rear park sensor message displayed. There was a loud beeping sound while the vehicle was in reverse. The contact received notification of NHTSA Campaign Numbers: 24V838000 (Service Brakes, Hydraulic) and 22V426000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The dealer referred the contact to the NHTSA Hotline and the manufacturer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677923August 1, 2025
SEATS, UNKNOWN OR OTHER
Carbon fiber door panels completely fell off and driver rear end safety headrest went off while driving and gave me a minor blast on back off my head… I was not in a rear end collision!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677853August 1, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle stalls and loses all power while driving. Vehicle comes to an abrupt halt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677687July 31, 2025
ENGINE
Rockers & cam shaft are worn and making ticking noise. I only have 86k on my 2018 Jeep Grand Cherokee, and am diligent with upkeep on the maintenance. This is a very known issue and should be recalled as I have not driven it anymore to prevent further damage to the engine, and also don't have the funds to fork out almost 5k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677538July 31, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Total loss of power while driving I got a red wrench hybrid system warning light when driving at 45 MPH. The 2022 Jeep Grand Cherokee 4XE lost all power and a warning that told me to pull over when it was safe. The total loss of power almost cause an accident. I waiting a few minutes and the vehicle started up and I drove home. I am reluctant to drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677514July 31, 2025
ELECTRICAL SYSTEM
I went to put the car in park from driving and the car began jumping. The air conditioning fan stopped working inside the cabin. The air conditioning is not working in full speed and is not blowing hot out cool air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677396July 30, 2025
SEAT BELTS
Something is wrong with both front driver and passenger seat belt buckle. When attempting to fasten the seat belt, something in the buckle prevents from clicking in the belt unless you press the button down. The seat belt sign stays on, raising safety concerns while operating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677331July 30, 2025
ELECTRICAL SYSTEM
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677183July 30, 2025
ENGINE, POWER TRAIN
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated several unknown warning lights were illuminated. The contact stated that the transmission failed to shift into the intended gear. Additionally, the contact stated that an unusual alarm had sounded while the vehicle was parked. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact was advised that the vehicle was unsafe to drive and could not be returned to the contact. The contact stated that the failure initially started a day after the vehicle was purchased, and the vehicle was taken to the dealer several times. The contact stated that while the dealer's mechanic was test-driving the vehicle, the mechanic was nearly involved in a crash due to the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The contact requested buy-back assistance. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676958July 29, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The engine and powertrain are affected by a defect described in Safety Recall 66A / NHTSA 23V-411 (loss of crankshaft position). Despite the recall software update being performed, my 2014 Jeep Grand Cherokee continues to display Diagnostic Trouble Code P0336 (Crankshaft Position Sensor Performance). This issue causes intermittent stalling, hard starts, and loss of engine power, which creates a serious risk of crash if the vehicle stalls while driving. The safety defect described in the recall — tone wheel magnetic material delamination leading to crankshaft signal loss — is still present. Two diagnostic reports (one from an FCA-authorized dealership and one from an independent mechanic) confirm the presence of DTC P0336. The Service Manager at the dealership agreed this is likely recall-related but said FCA corporate must authorize hardware repair. FCA (Case #93427994) has refused to approve full repair, leaving the safety defect unresolved. The defect has been confirmed by the dealership and independent service center and persists despite the software reprogramming remedy. Warning lights (check engine) are active and the issue is repeatable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676967July 29, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact owned a 2014 Jeep Grand Cherokee. The contact stated that while driving 35 MPH, multiple warning lights illuminated. The contact noticed smoke emitting from under the hood. The contact pulled over to the side of the road and immediately exited the vehicle. The contact opened the hood and flames were visible. In addition, the electrical throttle illuminated, and the temperature gauge displayed it was hot. The fire extinguished on its own. The vehicle was towed to the dealer. The vehicle was diagnosed and informed the contact that the wires were damaged by the fire up to the location where the starter was located. However, no cause for the fire was found. The vehicle was towed to another independent mechanic, who diagnosed that the vehicle was sabotaged. The vehicle had unknown electrical work completed on the vehicle. However, the vehicle failed to start. Most recently, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle's mileage was 224,495 and at the time of registration, it was discovered that the mileage on the title was 26,270. The insurance company was not notified. The manufacturer was not made aware of the failure. The failure mileage was approximately 225,585.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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