Jeep Grand Cherokee Complaints (2016)

312 consumer complaints on file.

#11502704January 19, 2023
ENGINE, POWER TRAIN
Over a 3 year time span my 2016 Jeep Grand Cherokee has on multiple occasions had an extremely rough idle, has a hard time accelerating and car drives extremely rough and bumpy. I’ve taken it to multiple different auto shops and all they ever do is change spark plugs OR they just don’t know what’s wrong. No engine light illuminated and no codes. Spark plugs changed March 2020, august 2020, January 2021 and now January 2023 I’m having this problem again and the shop says they don’t think it’s spark plugs . I just want this resolved. This cannot be safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500952January 9, 2023
EXTERIOR LIGHTING
The headlight lenses are hazing on the inside. I have turned this defect in for warranty repair and repair was denied. I contacted Jeep and I was told since it was denied there is nothing more they can do. The hazing on the inside of the lese is defusing the lights and visibility is drastically reduced at night. I have researched this issue and what I find out is the haze is caused by the heat of the BiXenon HID is burning the inside of the headlight lense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499672January 1, 2023
SERVICE BRAKES
Vehicle is currently at a Jeep dealership for the 8th time with another Brake Concern. Brakes repetitively seize causing brakes to rapidly overheat, smoke emitting from the wheel, about to catch fire. Two Dealerships have failed to "duplicate the concern" until I get it there with the wheel about to catch on fire. Initially the drive side rear was the problem, 2 months after having the car returned to me, the passenger side rear began doing the same thing. I have contacted Jeep Customer Care and my concerns over the safety of the vehicle have been dismissed, they stated "this is not a known issue, if you have any other questions or concerns please contact us again". There have been no warning lights from the vehicle, it will be operating fine one trip, and the next trip you will stop after a short drive a cloud of smoke will be coming from the wheel, and the smell of burning brakes. As the brake continues to heat up while you are driving, the vehicle will begin to violently shake and vibrate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492133November 3, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at approximately 60 MPH, the driver's head restraint exploded, which caused him to sustain a whiplash injury. No warning lights were illuminated. The vehicle was taken to a local dealer; however, the parts for the repair were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11490987October 26, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that there was a leak in the evap system. The mechanic replaced the Evaporative System Integrity Module (ESIM). The manufacturer was made aware of the failure. The failure mileage was 63,635.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490394October 22, 2022
POWER TRAIN
The shifter inside my 2016 Jeep Grand Cherokee failed. It started by losing the indicator that told you what gear it was in. Although there is an additional indicator on the dashboard, I would begin to have incidents where it would show in park on the dashboard but would be in reverse. While waiting on parts to come in at the dealership, the shifter lost all power and would not shift out of park. Vehicle was towed to dealership for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489516October 17, 2022
ENGINE
I have only 78,000 miles on my 2016 jeep Grand Cherokee limited and I am having issues with ignition coil. The number 5 cylinder isn't working like it should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489411October 15, 2022
SEAT BELTS, ENGINE
Alternator failed and passenger seat belt does not retract. Coils misfired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487014September 29, 2022
ELECTRICAL SYSTEM
This Jeep has electrical malfunctions that causes problems with the entire functioning of the vehicle. The ignition often doesn’t work, indicator warning lights suddenly flash, and worse yet, the brakes will come on in the middle of driving. Once incident made me fear for my life because the brakes suddenly came on while I was driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482739September 3, 2022
ENGINE
The engine oil cooler failed allowing engine oil to contaminate the entire engine cooling system and leak out. It is available for inspection upon request. My safety and the safety of others was put at risk because the engine oil leak caused my oil level to drop rapidly risking an engine freeze/lock up on the highway. The problem was confirmed by a dealer and an independent service center, but has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure nor afterward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481590August 28, 2022
UNKNOWN OR OTHER
Dashboard leather trim has come so wrinkled, unglued that it blocks my front windshield defrosters from working efficiently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480139August 19, 2022
FUEL/PROPULSION SYSTEM
I started the car and before I could change gear, the engine check light came up immediately so I took the car to a dealership to get it checked out. The dealership mechanic accessed the problem and said it was a leaking fuel tank filler pipe assembly that caused the system to not seal. My concern is that my vehicle has never been in any accident so how can a leaking pipe occur with just normal driving?? It must be a manufacturer defect because a leaking pipe can't happen with just normal driving. If it did then that means all the cars on the road will have leaking fuel pipes from regular driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478155August 8, 2022
ENGINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the vehicle stalled. The check engine warning light had remained illuminated. The contact was able to veer off to the side of the road where the vehicle was towed to a certified mechanic. The certified mechanic diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle had been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477304August 3, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving approximately 15 mph the vehicle suddenly began to lose automotive power before stalling. Moments later while attempting to restart the engine smoke and flames were seen coming from under the hood of the vehicle. A contact used a fire extinguisher to extinguish the flames and the fire department was called to the scene. During the incident, no injuries were reported. The vehicle was towed to the local dealer but the cause of the failure was unknown. The manufacturer was also contacted regarding the incident. The failure mileage was 55,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11475747July 25, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Initially called to schedule an appointment with the jeep dealership due to engine coolant loss in December of 2021 in regards to a recall of egr cooler (W79). Couldn't get an appointment until 2/25/2022. Told it was safe to drive until. 2/25 took vehicle in for inspection of said recall, told yes it does have problem, but no parts until 3/14/2022, safe to drive. Brought back 3/14/22 dealership still has vehicle, not safe to drive, still waiting on parts. Now there is a new recall (Z46), vehicle unsafe to drive, no parts or time when parts will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473305July 11, 2022
UNKNOWN OR OTHER
Driving 55 MPH, my vehicle had a slight jerk in transmission, engine light popped on. Alert popped up on dashboard and stated “Place car into P, Trans”. Car automatically shifted into neutral, and I rolled over to side of road, shifted car in park. Car remained running but would not shift back into drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468023June 7, 2022
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Electronic Stability Control, Cruise Control and Traction Control all went offline without any notice. Dealership can not figure out what to do. This is a huge issue in my opinion because of the inability to keep the car straight when hitting a pothole or any bumps in the road. the vehicle does not stay in a straight line. I have reported the problem to the dealership with no help. It hasn't caused a wreck yet, but I'm afraid I'm just postponing the inevitable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467623June 5, 2022
UNKNOWN OR OTHER
LEATHER DASH IS STARTING TO PEEL OFF MY DASHBOARD OBSTRUCTING MY VIEW ON THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465896May 24, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
electronic stability controls along with traction and FCW AFFECTING TRANSFER CASE WITH STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463350May 4, 2022
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the driver's side dashboard leather lifted and blocked the defroster from operating as needed. The vehicle was taken to the dealer where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the dashboard was not covered under warranty. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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