Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11499025December 27, 2022
BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
For my 2018 Jeep Grand Cherokee: the UConnect touchscreen which controls everything from the parking assist functions to navigation to climate is delaminating. As a result of the delaminating screen, the screen will malfunction while driving the vehicle causing it 1) become permanently "stuck" on the rear back up camera/parking assist mode or 2) override driver selections and prompt the driver to select/deselect other functions unrelated to driving causing dangerous distractions and impacting our ability to use the car and system safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498863December 26, 2022
ELECTRICAL SYSTEM
This concerns the malfunction of 2018 Jeep Grand Cherokee Uconnect 4C NAV with 8.4-Inch Display UAV Radio. The dealer removed the radio and inspected the problem. The touch screen bubbled/delaminated and the adhesive must of warmed up from the radio use and dripped down to the bottom of the radio affecting other components. The radio will change stations on it's own,navigation won't work. If i have my cell phone on it will make random calls and it will activate the SOS call. That happened 3 times and 2 times i was driving on the highway. That did take my attention away from driving. Now i have to make sure my phone is off when driving. I didn't renew my Uconnect subscription so i didn't get in trouble for that. My chrysler factory warranty denied a replacement. They told me the dealer said something about it was an outside influence (a sticky liquid inside) caused the radio problem that made the radio act that way so it's not covered. Giving you an approximate date is hard to do. It happens a lot. The date i put is when it started to really act up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498877December 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Car radio gets stuck on screen that says "do you want to adjust the clock" . You cannot get into any of the apps that change the braking system or change the heat settings (like defrost) It just jumps back to do you want to adjust the clock. Sometimes the screen just goes off completely. Looks like the screen is delaminating. You can see the bubble underneath.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498894December 26, 2022
UNKNOWN OR OTHER
About a month ago my Jeep's UConnect touch screen started to mess up. After doing further investigation, I have found out it is a common problem for this model and year of my Jeep and people are describing it as delamination and "ghost touch." This sounds exactly like what mine is doing. It has progressively gotten worse since it started and it is to the point where I can't even control anything because it is just randomly pressing on the screen. I believe this is a safety hazard because I now get very distracted when driving. It has even closed out of my directions when driving and I feel like I have a lack of control over safety features if I needed them. The problem has not been inspected by anyone yet but I have a video of the issue below. There are no error messages that pop up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498598December 22, 2022
POWER TRAIN, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
My 2012 jeep SRT8 will be driving n jerking and feels unsafe think gotta be a n23 transfer case or final drive ordeal they have with different year not my year but should be and I don't feel safe at all n I paid a lot of money for this premium vehicle and getting run around and serv 4wd and traction control off n fcw off pops up after few minutes all at same time got transfer case control module coming in mail hopefully it works but if not it's gotta b update or flash transmission update but it'll literally be surging and when slowing down it'll fell like it's getting shift in wrong gear it's crazy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498510December 22, 2022
EXTERIOR LIGHTING
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498499December 22, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498392December 21, 2022
ENGINE
Early engine wear on 3.6L v6. Heavy rocker arm and lifter noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498208December 20, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Cruise Control, O2 SENSOR, Fuel/Propulsion System , BATTERY, If your check engine light is not on when you take it to the service department they say its hard to detect serves needs. Come back when it comes on again. Trouble while driving when using cruise congtrol it excellerate15miles beyond speed set very scary while driving next 30 minutes smell smoke next flames and smoke coming from underneath hood, open door flames and smoke can into jeep. Causing me to hit my head tryng to watch the fire and get out the truck and getting the two kids out the back the we ran then the exploded. The 911 button inside did not work! Now we can't sleep!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11498251December 20, 2022
SEATS
While stopped at a Stop sign, the passenger side headrest restraint was deployed while my wife was seated. The headrest made a loud noise and did contact her head, but she was not harmed. If this were to happen on the driver's side, especially while moving, the result could be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498285December 20, 2022
ELECTRICAL SYSTEM
The Uconnect system has been delaminating for a while now. As such, there is "ghost pressing" of buttons on the screen. This, while driving, renders many important components of the vehicle unusable. There is a loud ding, then the reverse cameras go out if using them. Navigation ceases to work. Heating, cooling are also affected. I had not given much thought to how bad of a safety hazard this was until it started up on a 3 hour drive. The distractions of having most electric components go haywire while on the road is quite incredible. This is a well known issue so I am dumbfounded that it has not been recalled. I have had 3 quotes on the vehicle and all say that the unit needs to be replaced. Uconnect will not assist and Jeep wants full price for a fix. As such, I have drove my vehicle 1-2K in 15+ months as it is completely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498316December 20, 2022
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the vehicle was idling rough idle almost causing the vehicle to stall. The contact stated that while depressing the accelerator pedal, the vehicle seemed to operate and run normally. The contact stated that the check engine and the electronic throttle control warning lights illuminated. The contact stated that after shifting into drive(D) and accelerating to approximately 10 MPH, the vehicle hesitated, revved, and then lunged forward. Additionally, the contact noted that the vehicle had been consuming an unusual amount of coolant that required him to add about one gallon of coolant per month. The contact stated that there was no leaks or puddles of coolant around the vehicle when the vehicle was parked in the driveway. The contact had driven the vehicle to an independent mechanic who attempted to download data from the computer but was unable to find any failure data on the engine "DTC" data. The mechanic retrieved fault code number: P0627 (PCM Engine Control Module). The independent mechanic was unable to repair the vehicle. The contact stated that the independent mechanic researched online and related one of the failures to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer had not been informed of the failure. The failure mileage was approximately 110,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497985December 19, 2022
UNKNOWN OR OTHER
It’s a known issue from at least 1014-2019 Jeep Grand Cherokee where the dash hoard leather is detaching itself and bubbling up I have a 2018 Grand Cherokee sterling edition. Also a 2014 Grand Cherokee Overland and both vehicles are doing same exact thing the dash board leather is peeling up and bubbling!!?? Thousands of other owners with same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498145December 19, 2022
EXTERIOR LIGHTING
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting). The contact stated that the taillights were no longer illuminated. The contact made a local dealer aware of the failure and recall notification; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497958December 18, 2022
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE:BODY
1. Airbag light was on when I purchased the vehicle from SRQ in Bradenton Florida February 2020. 2. The hood handle inside the vehicle was broke replaced it, it broke again. 3. The hood will not shut properly due to the latch inside the vehicle broke. Now the Hood will not stay up by itself property, began in August 2022. 4. Both door handles inside vehicle in the back were broken now the passenger side is broken no way to open vehicle door from inside. 5. December 2022 battery light is coming on, battery is no more than 2 years old check engine light keeps coming on. 6. Sunroof is leaking inside the vehicle when it rains. Hardly ever use/open sunroof. 7. Traction control light comes on blinking quite often since I purchased a vehicle in February 2020. 8. Sometimes vehicle will go into third gear from drive and will not switch down to any other gear or back into drive. It stays in 3rd. I have to turn vehicle off then back on for it to be back into drive. Bought vehicle in February 2020 and spent well over $6,000 in repairs. I have all receipts. Have many more problems that I will send next. It only let me select 3 at a time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497962December 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
1. Engine over heating problems numerous times and coolant leak. Even after replacement of radiator and hoses. 2. Went to pick up jeep from mechanic due to oil leak, when they brought it around, I noticed pink fluid dripping. Had Transmission serviced in March/April 2020 due to a leak., Flushed system, new filters and fluid. Last few months vehicle says "Transmission over Temp" a few times. Replaced transmission pan, due to a leak, new fluid added, in September 2022. Vehicle indicated "Transmission over Temp" a few weeks later. Didn't drive it a few days, haven't seen the warning sign yet. 3. Numerous oil leaks. Serpitean belt replaced along with other repairs. 4. When I bought vehicle, it had no heat and coolant was leaking in on passenger side floor. 5. Jeep shifts to 3rd gear and won't shift down or back into drive until I turn off vehicle and back on. Very dangerous I was a busy road, US 41 heading north, and had to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497963December 18, 2022
FUEL/PROPULSION SYSTEM, SEAT BELTS, SEATS
1. Fuel tank started leaking on the top. 2. Middle backseat belt was stuck. It would not pull out. No matter what we tried it just got tighter and tighter, had to cut it. 3. Can't use seat warmer on passenger side because it will burn the person sitting there because the seat tore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497890December 17, 2022
AIR BAGS
The front passenger headrest deployed unexpectedly while driving hitting me. The car was not involved in an accident to cause it to deploy. I have not taken it to a dealership to diagnose - it is pretty obvious though (you don’t really need a qualified technician to tell you your headrest deployed). It can’t be pushed back together and it has to be replaced. There were no warning signs or any physical adjustment being made of the headrest at the time of deployment. Since this is a safety feature of the vehicle - like an airbag - a malfunction like this should not be acceptable. I would like to see this investigated and a recall issued for the component that caused the failure. Chrysler need to be held accountable for things like this. We can’t have safety systems failing unexpectedly and then charging the owner $1000 to fix them again with the same crap that is going to break again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497696December 16, 2022
ELECTRICAL SYSTEM
The infotainment system screen keeps changing and asking if I want to reset the clock. It also turns on the heated seat and steering wheel heat and blower motor requiring constant attention to the screen to try to turn things off and causing constant distraction from driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497517December 15, 2022
FUEL/PROPULSION SYSTEM
I have had an open recall on my jeep since November 2019. I have called into both of the local jeep dealerships in the area for help with the open recall and was told that they do not have the parts needed to repair the recall. I asked what my next best steps were because this is a safety hazard and based on the recall details, could result in the car coming to a stop while I’m driving without any notice which could lead to an accident or could potentially be fatal. I was told they have no timeframe on when they will be getting in the needed parts and that it could be months. I asked for a rental and was told they do not offer this service even in situations like this. I’ve been driving in fear since learning of the recall and am hoping you can help me with a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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