Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11521971May 15, 2023
AIR BAGS, SEAT BELTS
While driving at low speed, the side curtain airbags deployed along with the front seat belts. No injuries just stunted by the loud bang. I took car to Jeep dealership to have recall R06/15v-046 repaired and to diagnose cause of side curtain airbags deployment. Dealer would not repair recall R06/15v-046 due to the requirement that the side curtain and seat belts be repaired before making the recall repairs. Side curtain airbags repair was not accomplished because some repair parts are no longer available (seatbelts/headliner). Dealer indicated that, even if they could have repaired side curtain airbags that the cost of the side curtain airbags repair would be on me. Dealer charged me for a diagnostic of side curtain airbags deployment. I feel that the manufacturer is responsible for the defects and are responsible for restitution. Subject car has airbags light on know but not beforehand. What is my recourse now that my car is unsafe with no repair available and of little value?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522088May 15, 2023
SEAT BELTS
Passenger Rear Seat Belt is Jammed and will not extend properly. It is completely useless and will cost $940+ to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521893May 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
8.4” unconnect touch screen radio is bubbling. This bubbling causes the touch screen to select randomly. It will change climate control setting, screen settings, turn the radio on, turn seat heaters on, manipulate the navigation system. This becomes a large distraction while on the road and is extremely dangerous. This is a known issue with these radios in several Jeep/Dodge/Chrysler/Ram models. We have taken the vehicle to the dealer and asked for this safety issue to be addressed. They have responded that we are responsible to fix at our own cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521920May 14, 2023
FUEL/PROPULSION SYSTEM
The fuel pump recall can cause a major problem if on a highway or interstate (engine can quit suddenly and without warning, according to the recall notice). This recall has been act for nearly a year with no resolution in sight (NHTSA recall number 22V-406, manufacturer recall number Z46).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521713May 12, 2023
UNKNOWN OR OTHER
The radio had delaminated causing my radio to start switching stations randomly, rendering my dashboard useless- no phone, no navigation, unable to adjust heat, indoor cabin temperature, or hear radio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521602May 11, 2023
ENGINE, VISIBILITY/WIPER, POWER TRAIN
Vehicle purchased 2/9/23 First claim is filed at tire kingdom 2/14/23 ( tires needed balancing , lower oil pan gasket , belt tensioner mentioned the engine shaking and was told they aren’t sure ) Tire kingdom ; 2/16/23 ( engine mounts changed ) Tire kingdom ; 2/20/23 engine diagnostics ( tire kingdom found no failure no check engine light ) Tirekingdom; 2/23/23 ( spark plugs , harmonic balancer ) Dealership 2/27/23 cylinder head replacements Dealership ; 3/14/23 engine mounts , alignment tire balance ( claim denied ) thermostat denied as no failure Tirekingdom ; 3/15/23 referred back to dealership for engine issue again . Dealership ; dropped off on 3/20/23 reported complete engine failure . Inspectors report 4/10/23 - inspection report confirmed engine failure . 4/22/23 received vehicle back 4/22/23 contacted silverrock and noted burning smell , poor acceleration, whining noises etc 4/23/23 check engine light comes on . 4/25/23 takes vehicle back to service center vehicle has an evap code . 5/1 contacted dealership to check on status of the vehicle , dealership has noted transmission failure , leaking oil pan . The engine that was used ( the dealership informed carvana / silverrock at the time of receipt is defective ) has indeed been categorized as defective .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521324May 10, 2023
ENGINE, UNKNOWN OR OTHER
Water pump issue. While driving, the thermometer gauge suddenly went to "H", check engine light came on, no smoke seen and the car suddenly stopped. Coolant confirmed in the tank. The incident happened without warning and was frightening. The car was towed by AAA road service to Olathe jeep dealership and awaiting additional diagnostics. Please advise on the recalls. FCA/Mopar acknowledges issues with water pumps and head gasket issues related to leaks. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521408May 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH with the adaptive cruise control activated, the vehicle nearly crashed into the rear of a second vehicle. The contact stated that the adaptive cruise control did not operate as needed to decelerate or stop the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified and indicated that a software update of the adaptive cruise control was needed. The vehicle was not yet repaired. The failure mileage was 93,000. The contact stated it was an operator error as he depressed the CC button as opposed to the ACC button and wishes to rescind the complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521305May 10, 2023
ENGINE
The oil cooler is leaking and shooting oil around the engine compartment making a lot of smoke. Not sure if there was fire or not. I went to the 2 repair shops and both said that they are inundated with the same problem from jeep owners and the parts are very expensive and hard to get. I was told not to drive the car because it could cause a fire, and I cannot afford the repair. The Chrysler corporation should take responsibility. This is a major safety issue, and now I am stuck with a vehicle that is too dangerous to drive.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11521249May 9, 2023
ENGINE
On May 8th, Son driving Jeep to work and the thermometer gauge suddenly went to "H" check engine light came on, no smoke seen but the the car stopped suddenly. There was coolant in the tank.This incident happened without warning and was quite frightening. Had the car towed by AAA to Jeep dealership in Olathe Ks. Now awaiting diagnostics. It's been a day and a half and the dealership is unsure of what is going on. please help/advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520914May 8, 2023
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Upon starting the vehicle, multiple dashboard lights came on alerting total loss of power steering system (EPS). This also triggered lights related to forward collision warning, lane departure warning, and lane keeping assistance. Vehicle was nearly impossible to steer out of driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520932May 8, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer after receiving notification of NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) and the recall repair was performed. Shortly after the check engine light had illuminated. The contact took the vehicle to the dealer and was informed that the exhaust gas recirculation (EGR) valve had failed. The contact was informed that the exhaust was leaking into the engine and seeping into the cabin of the vehicle. The contact was informed that the failure was related to the recall repair; however, the dealer was unable to provide another repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 235,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520963May 8, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, UNKNOWN OR OTHER
THE WORSE THING THAT HAS HAPPENED IS I STARTED MY CAR WITH MY GRANDBABY IN HER CARSEAT, I HOPPED OUT TO LOCK MY HOUSE DOOR AND THE CAR WENT INTO REVERSE AND RAN INTO BARBWIRE FENCE, THIS HAS HAPPENED TWICE. A TOTAL OF 3 TIMES MY CAR HAS SLAMMED ON THE BRACKS WHILE BACKING OUT OF THE DRIVE WAY BARLEY MOVING IT ALMOST GAVE ME WHIPLASH. MY RADIO JUMPS AROUND CHANNELS, I HAVE REPORTED IN THE PAST BUT HAS GOTTEN WORSE AND STARTED TURNING ON THE HEATER ON HIGH AND I CANT STOP IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520844May 7, 2023
ENGINE
The Water Pump of my vehicle was leaking from the weld of the engine causing anti-freeze to leak. This caused an issue with possible overheating since it was not leaking from the weep-hole. It could have gone unnoticed and i would like to know if there is a recall for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520645May 5, 2023
SEATS
I was driving down the road and my head rest popped open on my passenger side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520648May 5, 2023
ELECTRICAL SYSTEM
My communication screen started to delaminate and causes ghost touching. I can be driving along and the radio plays or changes stations, it has dialed contacts, etc. without me touching the screen. When it happens it requires special attention such as trying to cancel a call being made or turning off the radio. Online searches seem to indicate this is a common issue with Jeeps and Chrysler products around the model year 2018. Naturally, the car company is hands off but my research suggested informing NHTSA as you may want to monitor how often this happens. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520622May 5, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
While driving the vehicle on two different occasions. One was out of town and the screens and dash board going black. I tried turning off the vehicle and back on to reset it. It did not work! Then on another occasion the screen went black would not power off. The dash screen read ALM and cruise control unavailable needs service. I drove straight to the dealership and showed them. They scheduled service the next day. Got a call one of the service technicians was aware of the situation and stated Chrysler needed to provide a recall on the 2023 Jeep Grand Cherokee or create an update for the software system. Vehicle is still not fixed. I do not feel safe driving this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520486May 4, 2023
UNKNOWN OR OTHER
I put my car in park and ran in my house to grab my wallet. When I came back out, my Jeep had rolled down the driveway. The Jeep would crank but wouldn't move and there was a warning that said "service shifter." I had it towed to the Jeep dealership where I spent over $3,000 to have it repaired. There was a previous recall on Jeeps because they could roll away when people thought they were in park, however this issue wasn't covered by that recall. No vehicle should just roll away like that. The safety of others was put at risk because my neighbors kids were actually riding their bikes in the road at the time this happened. Had one of them been hit or killed, I would have been liable for that. There is a serious issue with Jeeps that needs to be corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520491May 4, 2023
ELECTRICAL SYSTEM
The uconnect system has been malfunctioning. The uconnect system has all functions for radio, climate control, system functions, Phone, backup camera, gps, etc. the system started randomly making phone calls, switching radio channels, wanting to connect or disconnect devices, displaying the rear view camera and gps screen jumping around giving misleading directions all occurring while driving. We took the car in to see if it can be fixed. Jeep dealer advised a new system was needs at a cost of $1500. Jeep is unwilling to correct the condition without replacing the unit but there is no guaranty the issue won’t reappear. Most recently there was a software push that will not load due the internal system error. Creating another distraction with a recurring error code popping up due to update failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520342May 3, 2023
FUEL/PROPULSION SYSTEM, ENGINE
the vehicle is beginning to choke when accelerating - loss of power is noticed. the engine light is on. This recall was issued in June of 2022. here we are almost a year later, and there are still no parts for repair?? Why?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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