Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11536232August 3, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
traveling on S Sterling Street in Morganton, NC on the morning of July 12, 2023. We were going speed limit20 mph on a one way street, then car made rumbling sound and accelerated on its own at approximately 60-70 mph. I put on brakes,but car did not slow down...weaved thru traffic to avoid hitting anyone..could not get car to slow down and unfortunately hit a car in front of us. All persons were taken to hospital..myself, my wife and person in the other car that was impacted. All persons suffered broken bones. Both cars were totaled. Since accident have read up on this type vehicle accelerating on its own. We were lucky no one was killed. This needs to be looked into before it takes a life.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11536265August 3, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received a recall notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the parts to do the recall repair were not yet available. The contact stated that while attempting to start the vehicle on several occasions, the vehicle would only start at second attempt. Additionally, the contact stated that while driving at various speeds, the vehicle decelerated and failed to exceed 50 MPH. The throttle control warning light, the high fuel pressure warning light, and the check engine warning light were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced; however, the parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that parts were not available for the recall repair. No further assistance was provided. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536287August 3, 2023
ELECTRICAL SYSTEM
UCONNECT - touchscreen digitizer is delaminating from screen. Causes phantom touches on the screen, including random calls and changing directions. Rear backup camera is also inaccessible. Very distracting and potentially dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536317August 3, 2023
AIR BAGS, ELECTRICAL SYSTEM
Just prior to a cross country trip, my airbag warning light came on. Upon arriving to our destination in Spring Hill, TN, I took my 2009 Jeep Grand Cherokee to have it checked. Their diagnosis found a "squib" problem, and told me there was a recall and to take it to a Chrysler dealer. Today, the dealership showed me a "squib" or "clockspring" issue & told me there was no recall and that I would have to pay out of pocket to replace what seems to be the recall problem. Upon further research, I found online that there is indeed a recall. But after calling the phone number provided, (800-853-1403) they informed me that even though it might be the same problem I would have to pay out of pocket for the repair. I don't understand why. This is the recall info I found online: NHTSA CAMPAIGN ID: 09V118000 Report Date: APR 07, 2009 Vehicles Affected: 4336 Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES. What You Should Do: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. Summary: CHRYSLER IS RECALLING 4,336 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED. To see if your specific vehicle is affected 1-877-426-5337 or nhtsa.gov The dealership I went to was Chrysler Dodge Jeep Ram of Columbia, TN 931-360-0800 The original automotive shop I took it to was Christian Bros Automotive 615-645-3299 I would appreciate 1)an explanation of why my particular car isn't on the list even though it's having the issue under the recall and 2) why I have to pay out of pocket. Thank you, Jodie Goode (Meade) 949-573-4223 [email protected]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536010August 2, 2023
ELECTRICAL SYSTEM
Blinker switch will not go back after making Right hand turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536137August 2, 2023
AIR BAGS
Tboned in an intersection, jeep rolled over multiple times, no airbags deployed. checked online, no recalls in effect so they should have gone off.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11535788August 1, 2023
POWER TRAIN
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after driving the vehicle for approximately one hour, there was a knocking sound coming from the front of the vehicle. A knocking sound was heard while depressing the brake pedal. The contact stated that the sound ceased after shifting to park. The cause of the failure was not yet determined. The contact stated that the failure had occurred after a computer update was performed as part of a Service Campaign. No additional information was available. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535918August 1, 2023
SEATS
Driving and drivers headrest deployed for not reason. No collision, no nothing and just one headrest. There is no easy way to push it back down. It is clearly a malfunction. From what information I’m gathering this is something known to happen but no recall or safety warning is issued. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535696August 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked in a parking lot, the vehicle inadvertently rolled forward, hitting a concrete parking block, which damaged the front bumper. No injury was sustained. No police report was filed. The contact later received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer referred the contact to the manufacturer. Premier Chrysler Jeep Dodge Ram Fiat (13000 I-10 Service Rd, New Orleans, LA 70128) was also made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11535702August 1, 2023
ENGINE
Car has randomly turned off and not turned on. Jeep has had car for over 3 months, charged me over $4K and has yet to find a solution
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535747August 1, 2023
ELECTRICAL SYSTEM
My 2012 Jeep Grand Cherokee (Jeep GC) frequently and numerously experiences sudden shutdowns while driving. Consequently, not only do I lose power to various electrical features, but the power steering assist and power brake booster also become inoperative. This issue has been acknowledged by Jeep for other model years, but regrettably, they have failed to accept responsibility for it for the 2012 model, despite its significant impact on safety. Interestingly, there is a known safety recall by the National Highway Traffic Safety Administration (NHTSA) for the 2008 Jeep GC related to a Wireless Ignition Node Module (Safety Recall P57 / NHTSA 14V-567). This raises concerns about potential similarities between the issues experienced in different model years. Numerous individuals have reported similar problems in online forums and posts. In an effort to address the issue, I have reached out to Jeep's customer service and my local dealership. However, both entities seem unwilling to acknowledge the existence of a broader systemic problem, claiming no knowledge of the root cause. It is essential for Jeep to take responsibility and promptly address this serious safety concern in all affected model years, ensuring the safety and peace of mind of their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535438July 31, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the "Liftgate Cannot Be Opened While Vehicle Is In Motion" message was displayed. Additionally, there was a burning odor detected after pressing the Auto Start/Stop button to start up the vehicle, with smoke coming from underneath the hood. The power liftgate was intermittently inoperable and also inadvertently opened while parked in the garage. The dealer was made aware of the failure and confirmed there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535483July 31, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
The stop/start feature on my Jeep has just stopped working. The battery has been checked and rechecked and replaced. It doesn't work. The biggest problem now is the 8.4 touchscreen display that malfunctions. The GPS is connected to this along with the radio and backup camera. Other features include the phone, climate control, and other functions. The phone will randomly select contacts I am not trying to call, and the GPS will randomly set locations I am not trying to go. The screen will jump from one application to another which is extremely distracting while driving. I've tried turning the screen off completely but this isn't helpful if I'm actually using my navigation. It's dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535615July 31, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Brand new car purchased on July 12, 2023, with 84 miles. In 19 days the car has been in service for 3 days to date, left stranded with all the listed issues. 1.Navigation screen randomly goes blank/black while driving 2.Audio Bluetooth connection randomly not allowing me to hear or be heard by caller 3.Rear AC system is not blowing air, even when front AC is set to lowest setting 4.Cell wireless charging blue light, but there is no actual charging happening 5.USB plugin not actually charging 6.Driver Assist lanes disappearing 7.Auto Drive setting stuck on D2 while driving 8.Acceleration became erratic, to the point where the car would not start 9.Randomly slow to break and accelerate. 10.Average MPG is between 15 and 16 11.Driver's dashboard becomes erratic, and dimly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535552July 31, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving at highway speed the motor shut down without any warning. I was in the center lane of traffic and had no acceleration, no power steering, nothing the vehicle went dead in highway traffic at highway speeds. I had to coast and get over several lanes and on to the shoulder. Vehicle came to a stop on a narrow shoulder with speeding vehicles and 18 wheelers whizzing by. I had to cal 911 and get police to help so I wouldn't get rear ended. Had to wait on shoulder for an hour to get a tow to safety. The vehicle never restarted, and the transmission was locked in park. The vehicle is now at the jeep dealership to see what happened. I just read on line that Jeep Grand Cherokees have this problem and Jeep is not doing anything to repair. Please advise me on how to proceed with this. I have been driving for 50 years, and today was the scariest day of my life I thought we were going to die in a pile up. Doug savage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535366July 30, 2023
ELECTRICAL SYSTEM
The information center/dashboard radio is malfunctioning in that it switches between stations, apps, randomly calls people, the backup camera no longer shows consistently, or sometimes does not turn on at all. When using maps, it causes a danger as it does not show turns and is constantly changing screens. The vehicle is available for inspection upon request. This is distracting and makes hands free calling impossible due to the fact that it will hang up, put on hold, or call 911. This is a known problem for 2018 Jeep grand Cherokee. There were no warning signs and the issues started happening out of nowhere. This malfunction poses a big safety threat due to the distractions, and misdirection the system is now causing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535176July 29, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
The interior lights like dashboard/radio/a.c lights flicker while I'm driving. Its seems like some kind of short cause my the bulb on my right tail light seems to go out a lot more than any other light. When im parked and any door gets opened the dome lights flicker on and off even when I have it to be off when when the doors open. Also my headlights look like moist of some sort, dont see any cracks for that to happen. Due to the moisture or maybe not even related to it but the headlights dont even look like theyre on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535189July 29, 2023
UNKNOWN OR OTHER
We were driving on the freeway doing about 70mph when without warning the glass sunroof exploded. Not knowing what had happened we pulled over and opened the shade slider and glass rained into the vehicle. Had the shade not been closed, all the passengers would have been hit with flying glass. We did not see anything that would indicate something hit the vehicle; it seemed to just explode for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535190July 29, 2023
POWER TRAIN, UNKNOWN OR OTHER
I was driving in the high and when I went to accelerate the vehicle went into “limp” mode. I made it to the closest dealership to get checked. The dealership explained to me the tone wheel delaminated and that is the reason my check engine light came on. The codes read camshaft position sensor issue, but the dealership said it is because of the delaminated tone wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535280July 29, 2023
ENGINE
The camshaft has gone bad and unnatural wear to the lifters has caused the issue. Also, after researching the design of the engine, it is obvious that there is a design flaw. The camshaft does not receive sufficient oil in order to be lubricated due to its location in the engine. The vehicle only has 114,000 miles. It has been taken care of, and received the normal maintenance according to the owners manual. This particular version of the hemi engine has such failures well documented by multiple sources. Such an issue and malfunction attributes to premature engine failure. Such a significant engine design flaw can potentially cause injury to all occupants in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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