Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11544175September 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle randomly shuts off as I’m driving. It happened about a month ago on a very busy highway and then again today on a major street in my hometown. I’ve taken it to the shop twice and they cannot duplicate the issue or find a problem with it. I’m nervous it’s going to shut off at the wrong time and something bad happen. I don’t know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544184September 12, 2023
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while at a complete stop at a traffic light, the vehicle shut off. The check engine warning light was illuminated. The vehicle was towed to the residence, where an independent mechanic diagnosed that there were debris in the fuel filter, and that the fuel filter needed to be replaced. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact became aware that the VIN was included NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544202September 12, 2023
SEAT BELTS, UNKNOWN OR OTHER
Headrest just popped open and deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543858September 11, 2023
ENGINE
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled before accelerating. The contact stated that the failure had been occurring for approximately three years. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543953September 11, 2023
AIR BAGS, SEATS
Driver side, headrest deployed without collision. Parked when airbag deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543919September 11, 2023
EXTERIOR LIGHTING, SUSPENSION, BACK OVER PREVENTION
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543706September 10, 2023
ENGINE
Since day 1 of purchase, There has been a significant consumption of oil being burned. 1 quart per 1,000 miles. No warning light, the only warning is the engine shuts down when a certain level is reached. Happens on the road while in motion "shuts off" with no warning. Oil change is supposed to be changed at 10,000 miles. Car take 6 quarts of oil total . At 3,000 miles only 3 quarts empties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543540September 9, 2023
SEATS
On the way home from work the Active Head Restraint deployed without there being a rear end collison. The head restraint on driver's side hit my wife in the back of the head and sounded like a loud and startling gunshot-like sound. Since I was on the highway if I had not kept from jerking the steering wheel when the head restraint deployed i could have been in a head on collison. I was able to pull off the road to see what happened. First I called my dealer and they said it wasn't going to be covered under warranty and also call fiat-chrsyler and they said that it wasn't covered. No warning lamps, messages and no other symptoms shown prior to the failure. The dealer did acknowledge verbally that they had had 3 or more other cases. Currently it is at the dealer being repaired and i will ask them to give me the old head restraint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543625September 9, 2023
STEERING
EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543582September 9, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543434September 8, 2023
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the engine revved but the vehicle hesitated while accelerating. However, the contact stated that the vehicle accelerated after removing the foot off the accelerator pedal. The contact stated that the Service Electronic Stabili-trak warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer determined that the traction control sensor needed to be replaced. The sensor was replaced; however, the failure recurred. The manufacturer was made aware of the failure and determined that the part for the repair needed to be ordered. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543073September 7, 2023
SEATS
Driver side headrest randomly popped out and hit me in the back of the head while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543130September 7, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543231September 7, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543320September 7, 2023
POWER TRAIN
When I turn the vehicle on 'start' and change the gear from P to D in order to start driving, I get a warning sign that says "Shift to P then Desired Gear". I have to follow the sign direction several times back and forth and also turning the engine off and starting on again until it engage to gear followed with a big transmission bump. i just made an appointment at a dealership for an inspection. Others Jeep Grand Cherokee have indicate the same situation....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543302September 7, 2023
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543053September 6, 2023
ENGINE
The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there’s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle’s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I’ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it’s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it’s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542936September 6, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to coast to the side of the roadway; however, the vehicle failed to restart. After visual inspection, the contact observed fuel leaking underneath the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined a failure with the EGR pressure hose. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542937September 6, 2023
SERVICE BRAKES
There was a recall on my car for the brake booster water shield, water could get into the brake booster and cause corrosion and can cause the brakes to stop working. The recall was "fixed" about a month ago, but the brake booster still failed - my best guess is because water already got inside of the booster and already caused corrosion. My brakes began to fail while driving on the highway. When the brake booster blew out it also caused so much pressure that it blew out the master cylinder. The master cylinder is not part of the recall - according to JEEP No damage caused by the recall of the brake booster is under the recall and warranty EXCEPT the brake booster. The supposed fix itself here is faulty. This could have had a way worse outcome if I could not get my car to a stop. The other part of this is that the piece to fix this is on national back order with no estimated ship date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542916September 6, 2023
STEERING
A few moments after I started my car and started to move the steering wheel became stiff and very hard to steer. I received warning messages on the dashboard telling me that the power steering was unavailable. There were also other warnings regarding blind spot and lane control systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee