Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#870314September 12, 2000
POWER TRAIN:AXLE ASSEMBLY
CONSUMER WAS TRAVELING ON HIGHWAYAND AND REAR AXLE BROKE, AND SHE LOST STEERING. VEHICLE HAD TO BE TOWED TH THE DEALERSHIP. MECHANIC HAD TO HAVE THE AXLE WELDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731007September 11, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SEVERE FRONT END SHAKE AND VIBRATION WHEN APPLYING BRAKES.THIS IS SECOND TIME. FIRST TIME AT 9K MILES, TURNED ROTORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870125September 11, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, UNKNOWN OR OTHER
WHEN STOPPING FROM ABOUT 50MPH VEHICLE VIBRATES EXCESSIVELY, ALSO CAUSING THE STEERING TO VIBRATE EXCESSIVELY. DLR HAS NOT SEEN VEHICLE. *AK KEYLESS ENTERY FAILED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870086September 9, 2000
ELECTRICAL SYSTEM:IGNITION:MODULE
VEHICLE EXPERIENCING PROBLEM WITH STARTING; TAKEN TO INDEPENDENCE SHOP AND INFORMED CONSUMER OFAN ELECTRONIC MODULE NEEDED TO BE REPLACED DUE TO RUST/CORROSION. PART WAS AVAILABLE FOR ANALYSIS. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870087September 9, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
00V136000/FRONT BRAKE ROTORS: VEHICLE EXPERIENCED EXCESSIVE WEAR OF FRONT BRAKE ROTORS. DEALER NOTIFIED, AND REPLACED ROTORS UNDER MANUFACTURER'S RECALL. CONDITION APPEARED NORMAL. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730755September 8, 2000
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
FIRST DIFFERENTIAL FAILURE HAPPENED ON VACATION TRIP AFTER I INSTALLED TWO NEW TIRES. JEEP STARTED MAKING HIGH PITCHED WHINE & PASSENGERS & I COULD DETECT WHAT SMELLED LIKE HOT FLUIDS. STOPPED & NOTED LIQUID ON ENGINE, TIRES, AND FRONT DIFFERENTIAL. LIQUID WAS SMOKING! TOOK TO JEEP DEALER LISTED IN THIS REPORT & DEALER REBUILT FRONT DIFFERENTIAL. SAID ALL WAS OK. AFTER 200 MILES, FRONT DIFFERENTIAL AGAIN FAILED AND THIS TIME IT WAS A MAJOR JOLT! THIS TIME AT 75 MPH IN HEAVY TRAFFIC! WAS ABLE TO MANEUVER THRU TRAFFIC & GET TO SIDE OF ROAD. FRONT DIFFERENTIAL WAS "RED HOT!" & I WAS AFRAID OF A FIRE. CALLED JEEP ROADSIDE ASSISTANCE & THEY GOT ME A TOW. DEALER WHERE CAR WAS TOWED SAID FRONT DIFF GOT SO HOT THAT IT WARPED! ALSO TOLD ME THAT THE CAUSE OF FAILURE WAS BECAUSE I PUT NEW TIRES ON FRONT & NOT BACK. SAID DIFFERENCE IN DIAMETERS ON TIRES (NEW VS. WORN) CAUSED THE QUADRA-TRAC DRIVE TO FAIL. LATER INQUIRY TO DAMLER-CHRYSLER RESULTED IN A "VERBAL" RESPONSE THAT, "IF THERE IS AS MUCH AS 1/2" DIFFERENCE IN CIRCUMFERENCE OF TIRES ON THE QUADRA-TRAC UNITS, A DRIVE TRAIN FAILURE CAN OCCUR." NOTE THAT JEEP HAD A RECALL ON THIS TYPE OF FULL-TIME 4 WHEEL DRIVES, BUT EXPLAINED THAT A FIRE COULD RESULT IF A SMALLER SPARE TIRE WAS USED. JEEP SHOULD HAVE GONE FURTHER AND EXPLAINED THAT FAILURE AND FIRE COULD RESULT FROM HAVING TIRES WITH DIFFERENT CIRCUMFERENCES. JEEP HAS A FILE ON MY COMPLAINT, BUT WIL NOT DISCUSS OR ANSWER ANY QUESTIONS. THEY ALSO REFUSE TO ACCEPT ANY RESPONSIBITLTY AND THE "WRITTEN RESPONSE" WAS, "I HAVE THOROUGHLY REVIEWED YOUR MESSAGE AND THE ENTIRE FILE ON THIS MATTER. YOUR CONCERNS ARE UNDERSTANDABLE. UNFORTUNATELY THERE IS NOTHING FURTHER THAT CAN BE DONE TO FULLY ADDRESS THESE ISSUES......" I NOW FEEL THAT JEEP IS WELL AWARE OF THE "POTENTIAL SAFETY HAZARD" ASSOCIATED WITH THIS SITUATION AND HAS DOWN PLAYED IT AS MUCH AS POSSIBLE BY "JUST ISSUEING A RECALL FOR SPARE TIRE USAGE". THE PUBLIC SHOULD BE ADVISED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554408September 7, 2000
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, ELECTRICAL SYSTEM:IGNITION
DIFFERENTIAL SIDE PINION BEARINGS REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730711September 7, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
PREMATURE WARPAGE OF FRONT BRAKE ROTORS, EXCESSIVE WEAR ON FRONT AND REAR BRAKE PADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730597September 7, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WIRE MODULE TO HVAC BLOWER FAILED. IT WAS EXTREMELY HOT, MADE A BURNING SMELL, AND MELTED PART OF THE BLOWER MOTOR HOUSING. THE WIRE MODULE AND BLOWER MOTOR WERE REPLACED. AFTER 1 MONTH, THE WIRE MODULE FAILED AGAIN. (SAME AS THE FIRST OCCURRENCE: BURNING SMELL AND VERY HOT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869925September 7, 2000
ELECTRICAL SYSTEM:HORN
WHENEVER HORN IS HIT, IT FAILS TO BLOW OR MAKE ANY NOISE. TOOK VEHICLE TO DEALERSHIP & MECHANIC REPLACED THE HORN. CUTTENTLY HORN HAS SHORTED OUT & ONLY MAKES FAINT NOISES, IS VERY WEAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554389September 6, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
WHILE DRIVING ON DIFFERENT OCCASIONS, CONSUMER'S BRAKES FAILED, DEALER COULD NOT LOCATE PROBLEM ANY OF THE TIMES THE VEHICLE WAS BROUGHT IT, THE CONSUMER BECAUSE OF SAFETY TRADED THE VECHICLE IN, NOW THERE IS A RECALL 00V136 REGARDING THE BRAKES AND THE CONSUMER IS REQUESTING THAT HE IS REIMBURSED FOR THE LOSS THAT WAS TAKEN WHEN THE VEHICLE WAS TRADED IN. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730536September 6, 2000
CHILD SEAT
MY PROBLEM IS ACTUALLY WITH MY CAR SEAT - EVENFLO HAS NOT RESPONDED TO 3 E-MAILS ASKING FOR ASSISTANCE: MY 6 MONTH OLD SON PUSHES THE (3 POINT) HARNESS ON HIS CAR SEAT DOWN, ENABLING HIM TO LEAN FORWARD AND TOUCH THE SEAT OF THE CAR. I TRIED, UNSUCCESSFULLY, TO GET HELP FROM EVENFLO, BUT TO NO AVAIL. I AM WILLING TO PURCHASE THEIR 5 POINT, WHICH I FEEL IS SAFER, BUT THEY DO NOT RETURN MY CALLS/E-MAIL. I FEEL THAT THEY SHOULD AT THE VERY LEAST, PROVIDE ME WITH THE NEW HARNESS, IF NOT A REFUND ALL TOGETHER. THIS UNIT WAS ALREADY RECALLED ONCE, AND I DID NOT RECEIVE NOTIFICATION - I FOUND OUT FROM A STRANGER IN A TOU STORE. NEEDLESS TO SAY, I AM NOT PLEASED WITH THIS COMPANY, AND I'M ASKING FOR YOUR HELP TO MAKE SURE MY INFANT SON IS SAFE IN MY CAR. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730397September 6, 2000
TIRES
THIS TIRE IS NOT CONSIDERED PART OF THE NATIONAL RECALL DUE TO THE LOACTION OF ITS PRODUCTION SITE; HOWEVER, ALL FOUR TIRES ARE SPLITTING AT THE SAME POINT WHERE THE "VD" TIRES HAVE SEPARATED FROM THE WHEEL. THE CANADA PLANT SHOULD BE INVESTIGATED AND CONSUMERS SHOULD BE ALLOWED TO HAVE THESE TIRES REPLACED AS PART OF THE RECALL. *AK( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730422September 6, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT ABOUT 7,000 MILES ON THE JEEP IT STARTED TO HAVE VIBRATIONS OF THE STEERING WHEEL AND FRONT END AND PULLING TO THE RIGHT WHEN BRAKING, ESPECIALLY IN THE 40-60 MPH RANGE AND ESPECIALLY WHEN GOING DOWN HILL. THE DEALER PERFORMED SERVICE AT 10530 MILES AND STATED THAT ROTORS WERE WARPED. HE MACHINED THE ROTORS. THE PROBLEM RETURNED ALMOST IMMEDIATELY. AT 13734 MILES SERVICE REQUESTED AGAIN AS BY THIS TIME THE CAR ACTUALLY JUST ABOUT JUMPED OFF THE ROAD WITH THE VIBRATIONS WHICH OCCURRED AND THE PULL TO THE RIGHT, WHEN BRAKING. REPORT OF DEALER STATES, "TEST DROVE VEHICLE AND CONFIRMED CUSTOMERS CONCERN OF BRAKE PULSATION. R7R ALL WHEELS AND ROTORS. MEASURED ROTOR RUNOUT AND THICKNESS VARIATION IS .001 ON ALL ROTORS. RUNOUT ON FRONT IS .010. RUNOUT ONREARS IS .008. CHECKED ALL FOUR HUBS FOR RUNOUT ALL FOUR AT LESS THAN .0015. REPLACED FRONT AND REAR ROTORS. AT A REGULAR SERVICE APPOINTMENT AT 17347 MILES (ON 03/01/00) THE SERVICE SLIP INDICATES THAT I REPORTED THAT "THE BRAKES ARE STARTING TO PULSATE". IN MARCH OF 2000 THE VIBRATION AND PULLING TO THE RIGHT WAS SUCH A PROBLEM THAT I AGAIN RETURNED THE JEEP TO THE DEALER. THIS TIME I WROTE A DETAILED LETTER OF THE PROBLEM, BOTH FOR THE DEALER AND WITH A REQUEST THAT THAT LETTER BE SENT ON TO JEEP MANAGEMENT AS A COMPLAINT. I DO NOT KNOW IF THE DEALER DID THAT. IN THE LETTER (COPY AVAILABLE) DESCRIBED THE PROBLEM IN DETAIL. I ALSO STATED, "THE REAL ISSUE IS THAT I HAVE NEVER HAD A VEHICLE WITH SUCH A DEFECTIVE BRAKING SYSTEM. IT IS NOT ONLY UNNERVING AND TAKES AWAY FROM DRIVING ENJOYMENT, BUT IT IS CLEARLY A SAFETY PROBLEM. IT HAS BEEN OF INTEREST TO ME THAT ALL OF YOUR SERVICE PROFESSIONALS WITH WHOM I HAVE DEALT HAVE INDICATED THAT THIS HAS BEEEN A COMMONLY SEEN PROBLEM WITH THE 1999 JEEP GRAND CHEROKEE. NOT ONLY HAVE YOUR RECEIVED SERVICE GUIDANCE FROM CHRYSLER ON THIS PROBLEM, BUT I HAVE BEEN LED TO BELIEVE THAT YOU ANTICIPATE SOME SORT OF BETTER "FIX" OF THE PROBLEM FROM THE MANUFACTURER."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869821September 6, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE DRIVING AND COMING TO STOP ABOUT 10 MPH, STEPPED ON BRAKE PEDAL AND BRAKES POPPED, MAKING GRINDING NOISE LIKE METAL TO METAL. THEN,CONSUMER DROVE TO A GARAGE WHERE A TECHNICIAN SAID THAT PADS AND SHOES COULD BE WORN OUT. CONSUMER STILL HAD TWO ROTORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869692September 6, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING:GEAR BOX (OTHER THAN RACK AND PINION), ELECTRICAL SYSTEM:IGNITION:SWITCH, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, ELECTRICAL SYSTEM, SUSPENSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:WIRING, SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP
ABS LIGHT, AND BRAKE LIGHT CAME ON, INDICATING A BRAKE MALFUNCTION.*AK WIRING TO THE RIGHT WHEEL SPEED SENSOR WAS CUT BY LOWER CONTROL ARM. THE VEHICLE HAS ELECTRICAL AND SUSPENSION PROBLEMS. DRIVER AND PASSENGER SIDE POWER WINDOWS INOPERATIVE. FUEL PUMP FAILED. VEHICLE IS LEAKING TRANSMISSION FLUID DUE TO PAN GASKET FAILURE. FUEL IS LEAKING FROM FUEL TANK DUE TO DEFECTIVE FUEL SENDING UNIT SEAL. ABS LIGHT, AIR BAG LIGHTS ARE ON AND A/C BLINKERS ARE NOT WORKING DUE TO IGNITION SWITCH LOOSES. VEHICLE MAKES NOISE DUE TO POWER STEERING GEAR ASSEMBLY FAILURE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554340September 5, 2000
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554353September 5, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER NOT SATISFIED WITH DEALERSHIP REPAIR PROCEDURES DURING RECALL 00V136 OF THE BRAKE ROTORS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554356September 5, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE EXPERIENCED RECALL COMPONENT (00V-136) FAILURE PRIOR TO RECALL NOTIFICATION, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730310September 5, 2000
ENGINE AND ENGINE COOLING:ENGINE
WHEN VEHICLE WENT IN FOR ROUTINE MAINTENANCE, DEALER STATED 3 ENGINE MOUNTS AND THE TRANMISSION MOUNTS HAD FAILED AND NEEDED REPLACEMENT. ONE ENGINE MOUNT HAD BEEN REPLACED PREVIOUSLY ON 8/5/97. IT APPEARS THAT THESE PARTS FAILED DUE TO A MANUFACTURING OR DESIGN DEFECT. THIS IS NOT AN ITEM THAT SHOULD FAIL ON A VEHICLE THAT IS JUST OVER FIVE YEARS OLD AND HAS NOT BEEN DRIVEN OFF-ROAD. WHEN THE DEALER WAS QUESTIONED, I WAS TOLD THAT THE PART IS POORLY DESIGNED AND TENDS TO GO OUT ABOUT THIS TIME. THE MANUFACTURER REFUSED TO REPLACE THE PARTS. THIS IS A MAJOR RIP-OFF ON A PART THAT IS FAILING PREMATURELY BECAUSE OF MANUFACTURING FLAWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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