Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11580392April 1, 2024
FUEL/PROPULSION SYSTEM
The Z46 Manufacture Campaign has been open for an extended period of time. I have not been able to have my vehicle fixed because of a continued lack of parts at the dealership. I have had my vehicle in for service on multiple occasions and each time I am told "the parts are on back-order". I dropped my vehicle off this morning and again was told "the parts are on back-order".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580465April 1, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
When crossing the border into Mexico the AEB module falsely reports it has malfunctioned due to "geo fence" limitations. At least that is the cause of the issue per the service department. This causes the AEB system to stay offline and inoperable which also affects the Lane Departure Warning System as well as prevents the use of Adaptive Cruise Control. Supposedly there will be a "Software Update" coming--it was supposed to happen in Q4 of 2023 and now they say Q1 2024 which has ended and no update. The safety of the vehicle is compromised as key safety features are offline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580364April 1, 2024
SEATS, ELECTRICAL SYSTEM
Seat started moving to the 1st saved memory position while driving. This happened over and over and over until I got home. Now the seat memory for the 1st position has stopped working and number 2 is what the 1st use to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580335March 31, 2024
UNKNOWN OR OTHER
The memory seats do. It work properly. The seat position is never the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580191March 30, 2024
SEATS
I was driving down the interstate and heard a very loud pop and got smacked in the back of the head. Later inspection seems that plastic ears connected to the foam portion of my headrest broke off both sides of a horizontal pin they were connected to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580027March 29, 2024
UNKNOWN OR OTHER, ENGINE, FUEL/PROPULSION SYSTEM
The problem with my vehicle is with emissions system which was covered under the Ecodiesel Extended Warranty lawsuit the EPA filed against the manufacturer Stellantis. My jeep has been down at Crystler Dodge Jeep Ram dealerships for 2 years. The extended warranty states they would repair problems, but they have not. I was told today that they will only give me 8741 for my car but they want to keep it. I’ve had to go to the hospital twice from the first dealership that had my car for a whole year giving me carbon monoxide poisoning. I’ve been paying full coverage insurance for 2 years. This manufacturer has placed and is placing me in a hardship. They said they would/ coukd repair my car and stayed in writing they would have certified techs working on my car, they had the parts manager working on my car and almost killed me. Now, their leadership is trying to bully me into selling them my car for this low ball amount. Why didn’t they offer to buyback before putting me through 2 years of hell. Is it Leah’s to breach a binding legal contract they agreed to honor. I am aware they are to suffer penalties for not honoring the warranty, and for not keeping databases updated by VIN. I was told my parts weren’t covered for months, I had to constantly show them the warranty said the parts were covered they trying to charge me for. I want my vehicle fixed under the extended warranty. I want compensation for this excessive time, and for them not honoring the consent decree they told the EPA and NHTSA they would honor. Please help me get my vehicle fixed under my extended warranty. My car is covered til 199,189 miles or May 13, 2024. I really need help, the manufacturer is not adhering to the consent decree they promised the government and NHTSA they would.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11580108March 29, 2024
STEERING
During operation of the vehicle on 12/5/23 the vehicle lost communication to the power steering module, instrument cluster and entertainment center. The car was able to safely be stopped. After restart all functions were normal. The car was brought to the dealer on 12/6 for troubleshooting and historic codes consistent with complaint were present. As of current day 3/29/24 FCA (Fiat Chrysler auto) has agreed to repurchase the vehicle under Mass Lemon Law Guidelines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579893March 28, 2024
UNKNOWN OR OTHER
The radio touch screen is delaminating causing the radio and its other features to change without warning creating a distraction for the driver. Navagation destination changes loosing route information causing the driver to slow down or stop to try to return to the selected route information. Phone calls are disconnected and the phone then indiscriminately dials a new number from the contact list. You hang up that call and the screen redials the number. This basically negates the functionality of the hands-free feature. This creates serious safety issues when the unit overrides driver choices, as it is distracting because it requires the driver to correct the changes brought on by the malfunctioning screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579950March 28, 2024
HYBRID PROPULSION SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that after purchasing the vehicle brand new and driving to the residence, he became aware that the owner's manual was missing information for hybrid system operation. The dealer was notified of the failure and confirmed that the owner's manual was designed for the vehicle, The manufacturer was contacted and informed the contact that the supplemental information for the hybrid system operation was available on the manufacturer's website. The failure mileage was approximately 75. The contact stated that the jeep Grand Cherokee “hybrid supplement” manual does exist and was sent to him. making the situation all the more confusing and frustrating to the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579975March 28, 2024
SEATS
While driving the vehicle the headrest deployed striking the driver in the back of the head. Action happened while turning onto a residential street. Driver stopped to access the damage. Driver sustained a headache from impact. Headrest will not reset. If system deployed while driving down the highway it could have resulted in traffic accident. Concern for the owner as subject has severe spinal issues and impact could result in fatal damage. There is no codes visible at this time.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11579949March 28, 2024
STEERING
My safety is at risk driving this vehicle. There is an open recall stating you may lose steering without prior warning. This has been going on for over 1 month and still there is no remedy to fix this issue. This is out of control and needs to be fixed now before somebody gets hurt! (I'm not currently driving this vehicle because the risk is so high yet no dealer or Chrysler themselves will help me. They both told me I should continue to drive the vehicle.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579909March 28, 2024
UNKNOWN OR OTHER, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
UNKNOWN, reared ended an 18 wheeler and the findings do not show that forward collision or steering operated to prevent the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11579732March 27, 2024
SUSPENSION
I am writing to provide feedback and express my concerns about the safety and reliability of my 2022 Jeep Grand Cherokee L. Over the last 12 months, my vehicle has been subject to three recalls, including a severe safety recall involving the potential for the Upper Control Arm (UCA) to separate from the knuckle, and a failed rear differential. The most recent recall, announced on February 28, has been particularly troubling, as it has rendered my vehicle unsafe to drive or rent out, directly impacting my livelihood as I use this vehicle exclusively for Turo rentals. It has been over 30 days since the announcement of the recall, and I have received no indication of when the necessary repairs will be made available. A timeline for resolution exceeding 30 days for such a significant safety recall and the absence of interim support measures from the manufacturer has left me in a precarious position, both financially and in terms of vehicle safety. I am concerned about the frequency of recalls and the severity of the issues identified in such a new vehicle. Additionally, the extended period without a resolution or clear communication from the manufacturer exacerbates these concerns. I kindly request that NHTSA investigate the handling of this and previous recalls for the 2022 Jeep Grand Cherokee L to ensure that consumer safety and communication are adequately prioritized. Thank you for your attention to these matters. I trust that the NHTSA will take the necessary steps to address these concerns and improve the recall process for the safety and benefit of all consumers. Sincerely,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579674March 27, 2024
SUSPENSION, STEERING
The contact leased a 2023 Jeep Grand Cherokee. The contact was recently notified of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579649March 27, 2024
EXTERIOR LIGHTING
this car has been worked on twice with negative results, now the dealer has told me Jeep does not want to try to repair it until further investigation.it does not comeply with FMVSS No.108 recall repair 12B Wich was performed twice with negative results.I think they are avoiding the lemon law by not trying to repair it a third time.No loaner or compensation offered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579501March 26, 2024
AIR BAGS
There is a recall on certain vehicles for air bags I also am experiencing a problem with mines
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579622March 26, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
Most Dashboard Electronics FAILED and are available for inspection Steering wheel red light symbol came on and I LOST Power Steering ! Red Triangle Safety symbol turned on Hybrid Electric Vehicle Failure ABS Brake symbol, Loss of brakes Hybrid Service light Engine service symbol Red battery light symbol, Battery power unavailable While driving the speed limit (25mph) in my Village with pedestrians crossing the street and traffic around me, the Jeep 4xe experienced a Cascading Electronic failure with the power steering; brakes; engine power and most electronic functions with the dashboard lighting up every symbol on the screen. I LOST COMPLETE CONTROL In order to regain control of the moving vehicle, I had to FORCE the steering wheel to turn into a Handicap space in front of me while attempting to brake at the same time. I was able to avoid the pedestrians and cars around me as well as the parked car next to me, without causing any damage to myself or those in the vicinity. If I was traveling on the Freeway, loading onto my local Ferry or driving on a major Highway or Freeway onramp, my life and the life of those around me would have been in serious jeopardy because I LOST COMPLETE CONTROL of the Jeep. Jeep FCA arranged to tow the car to the JEEP Dealer who INSPECTED THE VEHICLE, downloaded the computer data, examined the Report, CONFIRMED the multiple PROBLEMS and repaired the vehicle with a detailed description of the problems they encountered. Prior to the complete FAILURE of the 4xe, there were NO warning lamps, messages, or other symptoms or ANY indication of any kind of the impending crisis and near disaster. So far, there have been a total of FOUR RECALLS. Two have been addressed, with the third to be serviced tomorrow and the fourth without parts avaible to keep the wheels from falling off. I have receipts but could not upload them. I'm happy to mail them to you Thank you for your assistance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579242March 25, 2024
SUSPENSION
Cannot get accurate information from manufacturer about safety recall 24V-132. Both the FCA website and NHTSA date the recall at 2-22-24, which places it before my sales date. They keep providing conflicting information about the date of this recall, which has left me confused and uncertain able the safety of my new vehicle. If FCA sold me a vehicle they knew was defective, had an open safety recall, and they don't have the ability to make the vehicle safe it shouldn't have been sold to me. The attached photos show I took possession on 2-24. The NHTSA and FCA website (FCA website screenshot is provided) show a recall date of 2-22. The 10B FCA recall letter says 2-23. All dates precede my purchase date of 2-24, showing FCA knowingly sold, and financed as this is through FCA financing, a vehicle with an open safety recall without informing me or fixing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579380March 25, 2024
UNKNOWN OR OTHER
On 03/24/2023 at 1:30pm I was driving to work on the local streets when multiple warning lights came up on the dashboard.I immediately pulled over on the side of the road to see what was the problem.I decided to look under the hood and noticed the coolant reservoir was empty.I continued checking the engine compartment and noticed one of the hose that leads to the radiator had become disconnected.This was a dangerous situation because if I was on the highway,I probably would not have been able to pull over immediately and the vehicle might have shut down on the highway which could’ve resulted in an accident.I contacted my local Jeep dealer on 03/25/2024 and explained to them what happened.The earliest appointment I was given to have the vehicle inspected was 03/28/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579059March 23, 2024
ELECTRICAL SYSTEM, STEERING
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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