Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11602499July 15, 2024
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Tv screen delaminated on its own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602314July 15, 2024
POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 60 MPH, there was an abnormal sound coming from the engine compartment and the vehicle started shaking violently. The vehicle then briefly lost motive power and was unable to accelerate as intended before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602275July 15, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer, where it was determined that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601516July 12, 2024
ELECTRICAL SYSTEM
The shifter failed. It won’t come out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601549July 12, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I was driving home from dinner and while driving I got a notification on the dashboard and then few moments later it locked up and everything started turning off. Incuding the radio, AC but not the car. The car would not drive once I got it on the side of the road. The car would not turn off due to not being able to place car in park. It was stuck in drive. My husband had to come over and put his foot on brake and take over the wheel. He then hit the power button for 5 seconds and it went into park and turned off. We called a tow company to take it to dealership to get fixed. We seen we had some recalls so we asked if that was the issue they said yes and ordered parts to fix. Days and weeks went on got car back and when I drove home my car I will say does not feel safe for me to be in nor be on the road. I had smoke inside my car where battery is when on side of road which one day will be where my kids are. Also they said nothing was wrong with alternator but when on side of road I could smell burnt alternator. They said was fine and recall wasn't needed. I do not feel safe at all nor does my husband feel safe driving the car. Dealership we bought from never told us about the recalls when we bought in 2020, and now this dealership saying it doesn't need to be done we do not feel the car is safe to be on road and will be fire hazard down road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601562July 12, 2024
UNKNOWN OR OTHER, ENGINE
Stop Start comes on and will turn the car off when stopped. I have to put the car in Park to restart the car. The deal said that there is no recall for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601586July 12, 2024
ENGINE
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that while starting the vehicle, there was an abnormal tapping sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the lifters needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601592July 12, 2024
AIR BAGS
Air Bags Failed to Deploy During An Accident Vehicle Hit A Tree No Warning Lamps Prior To Accident Vehicle Towed Due To Damage Vehicle Deemed Totaled By Insurance Company
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11601189July 11, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My vehicle while I am driving completely stalls on me and I have to wait at least 45 minutes to turn my vehicle on. In 2001 Jeep was forced to do a recall however the situation is still the same with the jeeps stalling. This is a situation that can be life threatening when on a highway if an accident occurs.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11601292July 11, 2024
POWER TRAIN
For our 2022 Jeep Grand Cherokee 4Xe: Vehicle failed to accelerate. The engine would kind of rev but no forward motion. This occurred after driving approximately 2 miles from my house. i had just made a right turn at a busy intersection and driven approximately 100 yards when the car would not accelerate. This occurred on a very busy street. Luckily, I was able to coast to the side of the road. After shutting the car off and starting it again, it was able to again accelerate. This was scary as my wife and daughter were in the car. It has not yet been reproduced by a dealer. There were no warning lights or messages. This seems familiar to a recall that is issued for same year Jeep Wrangler 4Xe models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601300July 11, 2024
VISIBILITY/WIPER
While defrosting my windshield, only the passenger side was defrosting. Both sides were set to the same temperature. I spoke to a manager at a Jeep dealer and he said his wife has the same vehicle and it also does this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601232July 11, 2024
SUSPENSION, UNKNOWN OR OTHER
we have reported to the dealer multiple instances of noises (crunching and low thuds) and 'thumping' felt through floor boards coming from what appears to be front passenger side. Dealer installed right from sway bar end link as well as subsequently perform NHTSA mandatory recall repairs on Front Upper Control Arm to Steering Knuckle Pinch Bolt. After each 'repair' the problem appears to be getting worse (additionally we had the experience of the 'Sway Bar Disconnect Unavailable' light coming on while driving on a paved surface without having depressed the Sway-Bar button). We brought the vehicle into the Dealer again and one of the Service Managers came for a ride and confirmed our complaints. After a day of looking the Dealer stated that they are going to replace parts previously installed as they may have been defective. Parts are on order but we are concerned for our safety in continuing to drive the vehicle, due not only the sounds we are hearing / feeling but after having researched complaints online (as there are many folks having similar experiences, it appears that Chrysler / Jeep still have more work to do on the safe operation of the vehicle . thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600921July 10, 2024
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to get the vehicle to the shoulder of the roadway. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact called for Roadside assistance; however, the tow truck driver was unable to jumpstart the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed with alternator failure. The contact was advised to have the vehicle towed to the dealer for assistance. The vehicle was scheduled to be towed to the dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601024July 10, 2024
FUEL/PROPULSION SYSTEM
I have attempted to have recall Z46 performed by several Jeep dealerships and have been unsuccessful at getting the work done or even any estimate when it might be done. I complained to Jeep online advocate and was told there was a “huge” backlog and they would not commit to any repair date. The vehicle is dangerous to drive as the fuel pump may fail and subject the occupants to unnecessary risk of injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600337July 9, 2024
VISIBILITY/WIPER, VEHICLE SPEED CONTROL, POWER TRAIN
I received a safety recall letter in the mail. I made an appointment at the South Shore Chrysler Dodge Jeep Ram Service center in Inwood, NY for the repair of the recall and to change the oil. I specifically made the appointment for the recall (I keep getting notifications to repair) I went to the service center (1 hour drive from my home) on May 18,2024 (when I called to check in for the appointment “Shanty” told me that there’s no appointment scheduled for me, even though I got a text message confirming the appointment) Nevertheless, I went anyways. When I provided the recall letter to the representative, he told me that the service team can only do an oil change and can’t repair the defrost that day. So, after waiting for the oil change, I asked when I can come back for the recall repair, the representative told me that they need to get the parts first. I also notified the rep. that my parking rear view camera doesn’t turn on sometimes when in R and sometimes the screen goes black while I’m in the middle of parking. They ended up letting me go and drive with the recall STILL active. On June 19, 2024, I read on Fox Business that Stellantis is recalling Jeeps due to rear view camera defects. I called the dealer who sold me the car (apparently he no longer works at Jeep) I spoke to a different representative, she gave me the phone number to MOPAR and STELLANTIS - nothing else. Throughout the entire time of driving this car, I’ve been experiencing total discomfort. The car constantly jerks, seems like it doesn’t have enough power or traction (even though the gas tank is full and charged too) , and the windshield defrost takes a long time to work, even just the other day on June 29,2024 I started to drive and the windshield got so foggy that I had to stop. This car is dangerous and I do not feel safe driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600470July 9, 2024
POWER TRAIN
Vehicle jerks when moving forward or reverse. Vehicles feels as if it 's being rear ended going forward or being hit hard from the front going reverse. This jerking motion is exaggerated more when the steering wheel is turned left or right - very dangerous when parked near a vehicle front/back. The vehicle now also gives an error message to "service 4-wheel drive system" then a few seconds later the Electronic Stability Control warning light , lights up. I only have 62K miles on this vehicle bought it brand new. Took to the dealer for regular oil change and informed about the issue. Dealer changed oil but would need to do a diagnostic for another day. Will drop off vehicle in 4 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600480July 9, 2024
ENGINE
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power intermittently. Additionally, the contact observed a burning odor inside the cabin of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the cam shaft, oil valve, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600541July 9, 2024
ENGINE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the vehicle started shaking abnormally and stalled. The RPM increased to high. The contact was able to pull over and restart the vehicle. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the water pump was leaking. The contact stated that the valves, cylinder, head gasket, gasket case cover, gasket head cover, oil intake manifold, and oil filter housing were replaced, but the failure recurred. The mechanic performed a pressure test. The contact stated that while at a stop light, the engine seized and failed to move. The vehicle failed to shift into gear. The vehicle was towed to the local dealer, where it was diagnosed that the alternator ground wiring nut was corroded. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 50,273.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600247July 8, 2024
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
clockspring malfunction causing horn, cruise control, and air bag not functioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600278July 8, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
The forward park usually works now it doesn’t and this is a 2024 jeep new from the dealer. Very unacceptable almost crash into another car bc the cluster will usually beep and show me how far I am when I get close and now i guess it just doesn’t do that anymore ? Can I get some help please and quick…..lot of money being spent on this monthly lease! I’d appreciate it thank u!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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