Jeep Grand Cherokee Complaints (2016)

312 consumer complaints on file.

#11207648May 15, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207649May 15, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207830May 15, 2019
ELECTRICAL SYSTEM, STEERING
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207087May 12, 2019
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204275April 28, 2019
ELECTRICAL SYSTEM, POWER TRAIN
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11196140April 14, 2019
POWER TRAIN
THIS ROLL AWAY INCIDENT OCCURRED ON MARCH 7, 2019. MY 2016 JEEP GRAND CHEROKEE WAS PARKED IN A DRIVEWAY THAT WAS NOT MY OWN AND I EXITED THE VEHICLE WHILE THE JEEP WAS IN PARK BUT IDLING. I EXITED THE JEEP WITHOUT AN INCIDENT (NOTICING ANY FORWARD MOVEMENT OF THE VEHICLE) AND WALKED TO THE PORCH TO DELIVER A LETTER TO THE HOMEOWNER. I WAS ON THE PORCH WHEN THE JEEP MOVED FORWARD INTO THIS HOMEOWNER'S GARAGE,CRASHING INTO THE TRASH CANS IN FRONT OF THE GARAGE FIRST AND PUSHING THEM INTO THE GARAGE DOOR. THIS CAUSED SUBSTANTIAL DAMAGE TO THE GARAGE DOOR AND IT'S TRACK. I WATCHED THIS INCIDENT FROM THE TOP STEP OF THE PORCH AND QUICKLY JUMPED INTO THE JEEP, PUT IT INTO REVERSE AND LOOKED AT THE DAMAGE FROM THE BOTTOM OF THE DRIVEWAY. TWO DAYS LATER A CLAIM WAS FILED WITH FCA. THREE DAYS FROM THE INCIDENT, A EAA REPRESENTATIVE CONTACTED ME TO OBTAIN INFORMATION. FOUR DAYS LATER I WAS ASKED TO PICK UP MY JEEP FROM THE DEALER AFTER THEIR INSPECTION. ON APRIL 5TH, ALMOST A MONTH LATER, I RECEIVED A LETTER FROM FCA STATING THAT THEY COULD NOT FIND FAULT WITH THE VEHICLE AND IT WAS HUMAN ERROR! I RECREATED THIS WHILE NOW IN THE DRIVER'S SEAT. I OPENED THE DOOR AND WAS WARNED VIA THE TONE THAT THE DOOR WAS OPEN AS IT MOVED ABOUT 1-2 MPH UP THE DRIVEWAY IN D WITHOUT TOUCHING THE GAS.THERE WAS NO WAY ON 3-7-19 IT WAS IN DRIVE AS I COULD NOT HAVE GOTTEN OUT WITHOUT NOTICING IT MOVE THIS QUICKLY. IT ROLLED UP IT THAT FAST WITH MY FOOT OFF THE BRAKE. FCA STATED THEY COULD NOT REPLICATE THIS ACTION BUT THEY DID NOT EVEN TRY! AFTER LEASING OR PURCHASING IN THE IMMEDIATE FAMILY: 4 JEEPS (IT NEVER HAPPENED TO ANY OTHER PRIOR MODEL), AND 6 OTHER VEHICLES, I WILL NEVER OWN OR LEASE ANOTHER FCA VEHICLE AGAIN. THE INABILITY FOR THIS BILLION $ COMPANY LIKE FCA TO REPLACE A GARAGE DOOR AND SAY IT WAS OWNER ERROR WILL KEEP ME FROM RECOMMENDING THIS COMPANY TO ANY FRIEND OR FAMILY MEMBER. *BF*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11193649April 3, 2019
ENGINE
WHILE DRIVING AND TURNING IN DRIVEWAY IT STALLED ON THREE OCCASIONS, WAIT TEN SECONDS, PUT IT IN PARK AND IT STARTS UP. BEEN IN THE DEALERSHIP (WILLIAMSBURG VA JEEP INVOICE # 150495&151000) TWICE, CONTACTED JEEP CUSTOMER CARE (CAST #58123405) TO NO AVAIL. DEALERSHIP STATED THE ONLY WAY TO CORRECT THE PROBLEM WOULD BE A PROCESS OF ELIMINATION AND THAT WOULD HAVE TO BE AUTHORIZED BY JEEP, WHICH IT WASN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184799March 7, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING IN THE RAIN, WATER DRAINED INTO THE VEHICLE THROUGH THE WINDSHIELD AND INTO THE ELECTRICAL COMPONENTS, WHICH CAUSED THE LIGHTING TO TURN OFF TEMPORARILY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181292February 20, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED AND PLACED IN PARK. ONCE THE CONTACT EXITED THE VEHICLE, IT BEGAN ROLLING BACKWARDS. WHILE ATTEMPTING TO RETRIEVE A PACKAGE FROM THE REAR SEAT, THE CONTACT FELL DUE TO THE VEHICLE ROLLING BACKWARDS. THE CONTACT SUSTAINED A FRACTURED WRIST AND CONTUSIONS TO THE FACE. MEDICAL ATTENTION WAS RECEIVED, WHICH INCLUDED WRIST SURGERY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ONCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11173070January 30, 2019
SEAT BELTS
CHILD GOT INTO BACK SEAT PASSENGER SIDE AND UPON ATTEMPTING TO BUCKLE HIS SEAT BELT THE BUCKLE CRACK AND FELL APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172518January 28, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WOULD VIOLENTLY SHIFT FROM FIRST TO SECOND GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY JEEP CHRYSLER (353 BROADWAY, LYNNFIELD, MA 01940, (781) 581-6000) WHERE THE COMPUTER WAS REPROGRAMMED AND THE SOLENOID WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 11,420.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163970December 29, 2018
STEERING
2016 JEEP GRAND CHERROKEE WAS MAKING LEFT 90 DEGREE TURN AT APPROX 5 MPH ON AN A NON-PUBLIC CITY AIRPORT ACCESS ROAD, HIT A SMALL GOLF CART AND STOPPED. DAMAGE TO THE GOLF CART WAS MINOR AND CONSISTED OF BROKEN PLASTIC PARTS. VISIBLE DAMAGE TO THE JEEP WAS A DENTED LICENSE PLATE. THE FRONT WHEEL WERE FROZEN IN THE LEFT TURN POSITION AND COULD NOT BE MOVED. THE VEHICLE WAS TOWED TO A JEEP DEALER, WHO REPORTED THAT THE RACK AND PINION ASSEMBLY WAS FROZEN AND NEEDED REPLACEMENT. THEY SAID THEY COULD NOT DISASSEMBLE OR REPAIR THE PART. THE COST OF THE REPLACEMENT PART WAS $5,020.00. THE VEHICLE HAS 33,040 MILES AND IS WELL MAINTAINED, WITH NO PRIOR ACCIDENTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11163906December 29, 2018
UNKNOWN OR OTHER
MY SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. I WAS GOING ABOUT 65 AND THERE WERE NO OTHER VEHICLES AROUND ME. THERE WAS NOTHING THAT COULD HAVE FLOWN OFF THE CAR. IT EXPLODED OUT OF THIN AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161362December 14, 2018
ELECTRICAL SYSTEM
I HAVE A BRAND NEW LEASE AND MY ALTERNATOR HAS TO BE REPLACED. THE BATTERY IS NOT BEING CHARGED, THE DOME LIGHTS AND HEADLIGHTS DIM INTERMITTENTLY WHILE DRIVING OR PARKED. THE CAR HAS ALSO STOPPED WHILE DRIVING IN THE MIDDLE OF TRAFFIC AND MAGICALLY TOOK OFF AFTER A FEW SECONDS WHILE I WAS MAKING A LEFT TURN UNTO THE FREEWAY IN THE MIDDLE OF A MAJOR INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143388October 27, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, EXTERIOR LIGHTING
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11141265October 18, 2018
SERVICE BRAKES
I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT WITH 2 VEHICLES AHEAD OF ME. THE VEHICLE STARTED MOVING SLOWLY EVEN THOUGH MY FOOT WAS FIRMLY ON BRAKE AND AS IT TOUCHED THE FRONT VEHICLE, I QUICKLY HAD TO MOVE THE SHIFT FROM DRIVE TO PARK TO MAKE THE VEHICLE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140178October 13, 2018
POWER TRAIN
CAR WAS PURCHASED AS A CERTIFIED PRE-OWNED ON FEB. 2018 IN PREPARATION FOR OUR RETIREMENT VACATION. WE DROVE IT LOCALLY FOR A COUPLE OF MONTHS AND THEN SET OUT CROSS COUNTRY ON MAY 15TH. WE DROVE TO MASSACHUSETTS WITHOUT INCIDENT, THEN HEADED BACK WEST NEAR THE END OF JUNE. NO PROBLEMS UNTIL WE REACHED IDAHO, WHERE IT STARTED VI RATING AND MAKING CLUNKING G NOISES FROM THE REAR. WE BROUGHT IT IN TO ROGERS DODGE IN LEWISTON. THEIR SERVICE ADVISOR TEST-DRIVE IT AND SAID, YOU CAN'T DRIVE THIS CAR, IT'S UNSAFE!" THEY REMOVED THE REAR DRIVESHAFT AND DROVE IT AGAIN, NOTING THAT THE VIBRATION AND CLUNKING WERE GONE. THE CONCLUSION BEING THAT THE REAR DRIVESHAFT WAS BAD. THEY ATTEMPTED TO ORDER ONE BUT FOUND OUT DRIVESHAFTS WERE ON NATIONAL BACK/ORDER. THIS MADE ME SUSPICIOUS. THEY FINALLY FOUND ONE AND HAD IT INSTALLED ABOUT 1&1/2 WEEKS LATER. WE DROVE HOME. A WEEK OR SO AFTER THAT WE DROVE TO CALIFORNIA TO VISIT FAMILY. WE HAD ACCUMULATED ABOUT 2000MI SINCE THE NEW DRIVESHAFT WAS INSTALLED, WHEN IT STARTED CLUNKING AGAIN. WE BROUGHT IT IN TO LAKE ELSINORE CDJR AND THEY DIAGNOSED ANOTHER BAD DRIVESHAFT. THEY SUBMITTED IT TO CHRYSLER FOR WARRANTY REPAIR BUT CHRYSLER DECIDED THAT THE REPAIR IN IDAHO MUST HAVE BEEN DONE INCORRECTLY, THEREFORE NO WARRANTY. I OBJECTED TO THIS. ONCE AGAIN, THERE WAS A NATIONAL BACK ORDER ON THE DRIVESHAFTS. THIS TIME IT TOOK TWO WEEKS TO OBTAIN ONE. WHEN THEY INSTALLED IT, IT BROKE WHILE THEIR MECHANIC WAS TEST-DRIVING THE CAR. FROM THERE, THE DEALERSHIP HAD NO IDEA WHAT HAPPENED, SO FINALLY THEY HAD THEIR BODY SHOP LOOK AT IT. THE BODY SHOP MANAGER SAID THAT IT APPEARED THAT SOME MINOR DAMAGE HAD HAPPENED TO THE FRONT OF THE CAR AND WAS REPAIRED BEFORE WE BOUGHT IT. HOWEVER, HE COULDN'T EXPLAIN WHY IT BROKE THE DRIVESHAFT. I SPENT THE LAST 2+ WEEKS PLEADING WITH CHRYSLER CARE. NOW THEY TELL ME THE CHASSIS IS OFF BY 1/4" SO THEY CAN'T WARRANTY IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131938September 27, 2018
ENGINE
VEHICLE EXPERIENCES INTERMITTENT STALLING ISSUE WHEN COMING TO A STOP FROM SLOW SPEEDS. WHEN EXPERIENCED, ENGINE DIES AND DASH ILLUMINATES SHIFT TO PARK. UPON SHIFTING CAR TO PARK AND RESTARTING CAR RESUMES NORMAL OPERATION. ISSUE BROUGHT TO RUSSEL WESTBROOK DEALER IN VAN NUYS CA UPON FIRST OCCURRENCE AND WAS RUN THROUGH DIAGNOSTICS. NO ISSUE CODES WERE REPORTED BY DEALERSHIP. ISSUE HAS NOW OCCURRED 5 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130253September 18, 2018
POWER TRAIN
WAS DRIVING UP AN ENTRANCE RAMP TO GET ON A BUSY HIGHWAY AND ALL OF A SUDDEN THE CAR MADE A REVVING SOUND AND A POP. WASN'T SURE WHAT HAPPENED SO TRIED TO GO AND CAR WOULD NOT GO OVER 15MPH. WE PUT THE HAZARD LIGHTS ON AND MOVE IT OFF TO THE SIDE. WHEN WE STEPPED OUT OF THE VEHICLE THERE WAS A WEIRD SMELL AND FLUID WAS LEAKING OUT OF THE BOTTOM. WE HAD TO DRIVE 15MPH TO GET HOME BECAUSE IT WOULD NOT GO OUT OF FIRST GEAR. TOWED THE CAR TO THE DEALERSHIP TO BE CHECKED OUT. TOOK THE DEALERSHIP FOUR DAYS TO LOOK AT IT AND COMES BACK AND SAYS IT NEEDS A NEW TRANSMISSION WE WILL PAY $2 GRAND AND YOU WILL NEED TO PAY $4 GRAND. I HAVE ONLY HAD THIS VEHICLE FOR TWO YEARS AND IT IS ONLY 7,000 MILES OVER WARRANTY. THEY NEVER CONTACTED FIAT/CHRYSLER SO WE HAD TO CALL THEM. WE CURRENTLY HAVE A CASE WITH THEM BUT THEY ARE TRYING EVERYTHING TO GET OUT OF OWNING UP TO HAVING A TRANSMISSION PROBLEM. IT HAS BEEN AT THE DEALERSHIP FOR TWO WEEKS AND WE WERE NEVER GIVEN A LOANER CAR. IF THIS WOULD HAVE HAPPENED AFTER WE WERE ALREADY ON THE FREEWAY WE COULD HAVE BEEN SLAMMED INTO FROM BEHIND. IT COULD HAVE BEEN A MAJOR WRECK WITH INJURIES. ALL FIAT/CHRYSLER IS WORRIED ABOUT IS OUR OIL CHANGE RECORDS BECAUSE WE DO IT OURSELVES INSTEAD OF PAYING THEM TO DO IT. OIL CHANGES HAVE ABSOLUTELY NOTHING TO DO WITH THE TRANSMISSION GOING OUT. THERE WAS NO WARNING OR ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128909September 13, 2018
FUEL SYSTEM, GASOLINE
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DAMAGED FUEL RAIL CROSSOVER TUBE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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