Infiniti QX60 Complaints

627 consumer complaints on file.

#11150743November 10, 2018
POWER TRAIN
THE CAR WAS IN PARK IN OUR GARAGE. MY HUSBAND WAS SITTING IN DRIVER SEAT WITH ONE LEG OUT AND THE DOOR OPEN. THE CAR MADE A SOUND AND STARTED MOVING IN REVERSE. IT ONLY STOPPED BECAUSE THE DOOR HIT OUR GARAGE WALL AND HE WAS TRYING TO STOP THE CAR. HE CUT HIS HAND IN THE PROCESS AND THE DOOR FRAME BENT AND GLASS SHATTERED. *DSY
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11142721October 25, 2018
ENGINE
THE TRANSMISSION HAS AN ISSUE WHERE THE VEHICLE SHUDDERS AND JERKS VERY HARD WHILE YOU ARE DRIVING IT. IT HAS ALMOST CAUSED ME TO GET INTO AN ACCIDENT ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140175October 13, 2018
STRUCTURE:BODY
THE SUNROOF SPONTANEOUSLY EXPLODED. WE WERE DRIVING DOWN THE HIGHWAY ON A SUNNY DAY. NO OBJECTS STRUCK THE GLASS BUT IT SHATTERED. THE REMAINING GLASS IS CURVED OUTWARD AS IF PRESSURE FROM WITHIN THE CAR CAUSED IT TO SHATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129746September 16, 2018
VEHICLE SPEED CONTROL
TRANSMISSION SHUDDERS, LOSES POWER DURING ACCELERATION AND WHEN IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128421September 10, 2018
VISIBILITY/WIPER
SUN VISOR IS BROKEN AND HANGS DOWN IN THE SIGHT LINE OF THE DRIVER. THE CAR IS A 2014 INFINITY QX 60 AND BOTH VISORS ARE BROKEN. COST IS OVER $400 TO FIX THE FAULTY PARTS PLUS LABOR. THIS IS A SAFETY HAZARD AND A FAULTY PART THAT IS A RIP OFF FOR $400 TO FIX. CONTACTED INFINITY CORPORATE TO SEE ABOUT REPLACING THE FAULTY PARTS AND WAS TOLD THAT THEY WOULD NOT COVER ANY OF THE COST. TREATING IT AS NORMAL WEAR AND TEAR. THE VEHICLE IS 4 YEARS OLD AND HAS 64K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123258August 29, 2018
UNKNOWN OR OTHER
I WAS TRAVELING ON THE INTERSTATE AND HEARD A LOUD BANG, LIKE A GUNSHOT OVERHEAD AND GLASS FELL INTO THE CABIN ON MYSELF, WIFE AND TWO KIDS. THE SUNROOF ON OUR 2014 INFINITY QX60 WAS CLOSED, BUT HAD EXPLODED INTO THOUSANDS OF PIECES. I OBSERVED NO ROAD DEBRIS OR FALLING METEORS THAT COULD HAVE STRUCK THE SUNROOF AND CAUSED IT TO EXPLODE. UPON FURTHER INVESTIGATION, IT APPEARS THAT SPONTANEOUSLY EXPLODING SUNROOFS ARE AN INCREASING PROBLEM THAT MANUFACTURERS AND DEALERSHIPS REFUSE TO ACKNOWLEDGE, WHICH IS ALSO OUR EXPERIENCE AS WE WERE FORCED TO FILE AN INSURANCE CLAIM IN ORDER TO REPLACE THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120491August 16, 2018
UNKNOWN OR OTHER
ON 8/11/2018 AT APPROXIMATELY 1315 CST I WAS DRIVING IN THE RIGHT LANE OF I-10 W BY MILE MARKER 126 AT THE POSTED SPEED LIMIT WHEN THE SUNROOF EXPLODED. NO VEHICLES WERE WITHIN 200 FEET OF OUR VEHICLE (INFINITI 2015 QX60) IN DAYLIGHT AND CLEAR VISIBILITY , NO VISIBLE DEBRIS IN ROADWAY OR VEGETATION OVERGROWTH WAS PRESENT. THE ROADWAY WAS DRY AND IN GOOD CONDITION. SUNROOF WAS CLOSED AND HAD BEEN OPERATED LESS THAN TEN TIMES DURING THE LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115712August 4, 2018
UNKNOWN OR OTHER
HI, WHILE DRIVING ON A HIGHWAY SUDDENLY THE TRANSMISSION STARTED ACTING WEIRD. SOMETIMES SUDDEN ACCELERATION WITHOUT GIVING GAS, SOMETIMES SLOWDOWN TO BELOW 40MPH. I CAUTIOUSLY AVOID COUPLE OF CLOSE ACCIDENTS. I DROVE SLOW WITH MY BLINKERS ON TO REACH HOME. I TOOK THE CAR TO THE DEALER THIS MORNING TO CHECK THIS OUT. HOPEFULLY THIS SHOULD BE COVERED BY MANUFACTURER'S WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109781July 6, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION THE POSSIBLE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104593June 28, 2018
POWER TRAIN
ON A RECENT TRIP TO SAN ANTONIO, TX HILL COUNTRY ON A VERY HOT DAY, THE HYBRID SYSTEM OVER-HEATED ON A SLOW SPEED CLIMB TO A STEEP HILL. ENGINE AND TRANSMISSION SHUTTER AND STOPPED POWERING THE WHEELS. THE VEHICLE START TO ROLL BACK ON TO CARS COMING BEHIND. I HAD TO PRESS EMERGENCY BRAKE AND SHUT OFF THE ENGINE FOR 10 MINUTES. ON START THE HYBRID WARNING SIGN WAS STILL ON. HOWEVER THE POWERR TO WHEEL WERE BACK WITH CAR STILL SHUTTERING. FROM THEN ONWARDS HAD TO START AND STOP THE ENGINE UNTIL REACHING THE TOP OF THE HILL. ON REACHING TOP, HAD TO STOP AND PARK THE CAR FOR 2 HRS. START THE CAR AGAIN, STILL THE HYBRID WARNING SIGN ON. THEN DROVE DOWN THE HILL AVOIDING ANY MORE UP HILLS A INTO COSTCO PARKING AND LEFT THE CAR PARKED FOR 3 HRS. AFTER THAT, START THE CAR AND THE HYBRID WARNING SIGN WENT OFF. DROVE BACK TO HOUSTON AND SHOWED TO THE DEALER AND THE COMPUTER DIAGNOSTIC CODE SHOWS HYBRID MOTOR INVERTER CONTROLLER FAILED. ALSO NOTICE THE PART OF THIRD ROW SEAT BURNT WHERE THE HYBRID BATTERY IS STORED. HOWEVER THE DEALER MENTIONS THEY BATTERY IS FINE. NOW WE ARE SCARED TO DRIVE THIS CAR ON VERY HOT DAYS TO ANY STEEP HILL. FAILURE OF POWER TO WHEELS WAS PRETTY SCARY. WITH BRUNT MARK ON THE THIRD ROW SEAT MAKES THIS CAR EVEN MORE SCARIER SINCE THIS CAR IS ONLY USED BY MY WIFE AND KIDS. THINKING OF ANYTHING HAPPENING TO THEM BECAUSE OF FIRE OR POWER FAILURE MAKES THIS CAR REALLY UNRELIABLE. ANOTHER ISSUE THAT HAPPENS VERY WINTER IS LOUD KNOCKING DURING EXTREME COLD (32 BELOW) DAYS. WE LIVE IN SUGAR LAND (HOUSTON) TX. VERY SELDOM WE GET VERY COLD DAYS. HOWEVER WHENEVER WE DO, THERE IS EXTREMELY LOUD KNOCKING SOUND COMING FROM THE FRONT PASSENGER SIDE OF THE ENGINE COMPARTMENT. AS PER DEALER THIS IS NORMAL WITH INFINITI QX60 HYBRID. I SPENT CLOSE TO $67K FOR THIS CAR. I HAVE BEEN EXTREMELY DISAPPOINTED WITH PERFORMANCE OF THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103700June 25, 2018
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103062June 21, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 65 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE BEGAN TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (BOB MOORE INFINITI, 13000 N KELLEY AVE, OKLAHOMA CITY, OK 73131, (405) 748-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097991May 25, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TAKEN TO NEWTON NISSAN (1461 NASHVILLE PIKE, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE FAN HARNESS FAILED. THE CONTACT MENTIONED THAT THE FAN HARNESS HAD BEEN REPLACED FOUR MONTHS PRIOR TO THE FIRE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 93,200. *DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11097678May 23, 2018
UNKNOWN OR OTHER
THE SUNROOF EXPLODED. I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A LOUD EXPLOSION WHICH CAUSED ME TO SWERVE TO AVOID COLLISION WITH OTHER VEHICLES. THERE ARE SOME GLASS SHARDS THAT FLEW OUT. I HAD MINOR CUTS ON MY HAND WHEN I TRIED TO INSPECT THE DAMAGE. NO OTHER FACTORS INVOLVED, NO WEATHER CHANGES, ETC.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11096805May 18, 2018
VEHICLE SPEED CONTROL
2 TIMES NOW IN THE LAST FEW WEEKS WHILE USING ADAPTIVE CRUISE CONTROL THE CAR DECIDED TO TAKE OFF. I WATCHED THE CRUISE SPEED GO FROM 70 TO 80 WITHOUT ANY INPUT AND THE CAR ROCKETED TO 100 MILES AND HOUR. BRAKING WOULD SLOW IT DOWN BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE IT WOULD SPEED UP. I TRIED TURNING THE CRUISE CONTROL OFF AND THAT DIDN'T STOP IT. I CYCLED IT ON AND OFF ABOUT 5 TIMES BUT IT KEPT SPEEDING UP. MY WIFE TOLD ME TO TURN THE CRUISE BACK ON AND LEAVE IT AND THAT IS WHEN IT FINALLY STOPPED. SHE TOLD THIS SAME INCIDENT HAPPENED TO HER TWO WEEKS AGO AND THAT WAS HE ONLY THING TO STOP IT. I HAVE NEVER SEEN THE CRUISE ACCELERATE THAT QUICKLY PRIOR. IT WAS VERY SCARY AND EASILY COULD HAVE KILLED US OR ANYONE WE MAY HAVE RUN INTO. WE WERE FORTUNATE IT HAPPENED ON A BUSINESS LOOP OF AN EXPRESSWAY. THE INCIDENT SEEMS TO STARTED WHEN WE LEFT THE REGULAR HIGHWAY AND I WAS TOGGLING THE CRUISE TO A LOWER SPEED WHICH IT WAS DOING. I WAS GOING FROM 78 TO 60 THEN BY ITSELF WENT TO 80 AND BEYOND. PREVIOUSLY I HAD WITNESSED THE ADAPTIVE CRUISE NOT STOP LIKE IT SHOULD AND HAVE TO APPLY BRAKING, WHICH I REPORTED TO THE DEALERSHIP AND WAS LOOKED AT WITHOUT ANY ANSWER. THIS INCIDENT FELT LIKE MY CAR WAS BEING HACKED AND SOMEONE ELSE WAS HAVING FUN WITH IT. *TT *TR *TT *DT UPDATED 10/1/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093726May 14, 2018
POWER TRAIN
WHILE IN MOTION, THE ENGINE IS EXTREMELY LOUD, ALMOST LIKE A RACE CAR OR BIG TRUCK. THIS CONTINUES IN LOWER GEARS AND AT SLOWER SPEEDS. AROUND 50-60 MPH, THE SOUND SMOOTHS OFF. THEN, WHEN SLOWING DOWN, REOCCURS. WILL SOME TIMES STUTTER WHEN TAKING OFF FROM A TURN OR ON ACCELERATION. THIS DELAY COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092483May 8, 2018
POWER TRAIN
AUTOMATIC TRANSMISSION ZERKS AND LURCHES, AND SOMETIMES FAILS TO ENGAGE WHEN STARTING FROM FULL STOP. THE SAME ISSUE OCCURS WHEN TRYING TO REVERSE. THE ISSUE IS ESPECIALLY A PROBLEM WHEN STARTING FROM A FULL STOP ON A HILL. THE BEVERLY HILLS INFINITI REPAIR GARAGE SAID THEY COULD NOT DUPLICATE THE ISSUE, YET IT IS A WELL-KNOWN ISSUE AS DESCRIBED BY SEVERAL OWNERS VIA INTERNET POSTINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090936April 30, 2018
POWER TRAIN
TRANSMISSION REQUIRING FREQUENT REPLACEMENT MY TRANSMISSION HAS BEEN REPLACED TWICE IN THE PAST YEAR AND IS CURRENTLY EXPERIENCING ISSUES AGAIN. PRIOR TO THE FIRST REPLACEMENT, THE ENGINE WOULD STUTTER WHEN OPERATING AT LOAD SPEEDS. AFTER THE FIRST TRANSMISSION REPLACEMENT, THE ISSUE MANUFACTURED IN DANGEROUS SITUATIONS. FOR EXAMPLE, WHEN MERGING ONTO A HIGHWAY, THE CAR WOULD NOT ACCELERATE PAST 20 MPH OR SHIFT GEARS. I CONTACTED INFINITI CORPORATE TO FILE A FORMAL COMPLAINT AND THEY SENT A 'TRANSMISSION SPECIALIST' OUT TO REVIEW THE VEHICLE. IT WAS DETERMINED THAT A SECURITY UPDATE FROM 2015 WAS NOT APPLIED TO THE CAR. I'M NOT SURE HOW A DEALERSHIP SERVICE VEHICLE COULD BE MISSING A 3 YEAR OLD PATCH, BUT WE WILL IGNORE THAT FACT FOR NOW. EVEN WITH THE SECURITY UPDATE, THE CAR IS EXHIBITING THE SAME BEHAVIOR. IT IS UNFORTUNATELY NOT CONSISTENT THOUGH, SO SERVICE HASN'T BEEN ABLE TO FIX. THESE VEHICLES NEED TO BE RECALLED ALREADY FOR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084959April 13, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE THIRD ROW SEATS WERE MISSING TWO SEAT BELTS. THE CONTACT STATED THAT SHE WAS UNABLE TO DRIVE THE VEHICLE WITH HER CHILDREN DUE TO THE MISSING SEAT BELTS. THE VEHICLE WAS TAKEN TO INFINITI OF GREENSBORO (3605 W WENDOVER AVE, GREENSBORO, NC 27407) WHERE IT WAS VERIFIED THAT THERE WERE NO SEAT BELTS FOR THE THIRD ROW SEATS. THE CONTACT STATED THAT THE DEALER WOULD HAVE TO ORDER THE PARTS FOR THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD RESEARCH THE FAILURE AND GET BACK WITH HER. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084597April 11, 2018
SERVICE BRAKES, POWER TRAIN
WHEN DRIVING IT STARTED JERKING AND BUCKING,ALSO BRAKES NOT HOLDING.I ONLY HAVE THIS VEHICLE TWO TO THREE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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