Infiniti QX60 Complaints

627 consumer complaints on file.

#11220204June 14, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY, FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE DRIVING 35 MPH WITH THE DRIVER ASSIST SYSTEM ACTIVATED, THE FORWARD COLLISION AVOIDANCE WITH PEDESTRIAN DETECTION SYSTEM WARNING INDICATOR ILLUMINATED. AS A RESULT, THE DRIVER ASSIST SYSTEM DEACTIVATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO BEAVERTON INFINITI (LOCATED AT 9500 SW CANYON RD, PORTLAND, OR 97225, (503) 626-8822) SEVERAL TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER ALSO STATED THAT THE SUN/PANORAMIC ROOF MOTOR AND HEADLINER NEEDED TO BE REPLACED. THE SUN ROOF MOTOR WAS REPAIRED, BUT THE HEADLINER WAS NOT. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219749June 13, 2019
POWER TRAIN
SINCE I LEASED THE VEHICLE I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 5 TIMES STARTING AT JUST OVER 5,000 MILES. MY VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 9 CALENDAR DAYS. THE CURRENT MILEAGE ON MY VEHICLE IS 22,160. MY VEHICLE HAS BEEN IN CIRCLE INFINITI LOCATED IN WEST LONG BRANCH, NJ ON THE FOLLOWING DATES FOR REPAIR FOR THE FOLLOWING DEFECT: 01/30/2018 - 01/31/2018 VEHICLE LOW ON POWER WHEN MERGING INTO TRAFFIC SEEMS AS THOUGH IT IS GOING TO STALL 04/11/2018 - 04/13/2018 WHEN TRYING TO MERGE INTO TRAFFIC VEHICLE IS LAGGING. WHEN HITTING THE GAS PEDAL NOTHING HAPPENS. NEARLY HAD SEVERAL COLLISIONS BECAUSE OF THIS. VEHICLE WILL REV HIGH BUT NOT ACCELERATE. HAPPENING MORE OFTEN. 09/13/2018 - 09/13/2018 STILL FEELING HESITATION ON ACCELERATION 11/26/2018 - 11/27/2018 THERE IS STILL A HESITATION ON ACCELERATION. ADVISED OF PROBLEM MANY TIMES 04/03/2019 - 04/03/2019 CUSTOMER CONCERN; SAME ISSUE MY VEHICLE IS STILL HAVING THIS SAME ISSUE OF NOT ACCELERATING PROPERLY WHEN HITTING THE GAS PEDAL. ON JUNE 11, 2019, THIS SERIOUS SAFETY ISSUE ALMOST CAUSED MY VEHICLE TO BE HIT IN THE REAR BY A TRUCK BECAUSE MY VEHICLE WOULD NOT ACCELERATE WHEN MERGING INTO TRAFFIC. I HAD TO QUICKLY RIDE INTO THE SHOULDER TO AVOID BEING STRUCK FROM BEHIND. SUBSEQUENTLY, I HAD TO RETURN THE VEHICLE AGAIN YESTERDAY TO CIRCLE INFINITI DUE TO THIS SERIOUS SAFETY CONCERN. SINCE THIS PROBLEM SUBSTANTIALLY IMPAIRS THE USE, VALUE AND/OR SAFETY OF MY VEHICLE, OR THE DEFECT IS ONE THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF THE VEHICLE IS DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219517June 12, 2019
WHEELS
FRONT TIRES WEARING FELLS LIKE SKIPPING WHEN TURING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218897June 10, 2019
FUEL/PROPULSION SYSTEM
RUBBER GROMMET THAT HOLDS THE GAS FILLER NECK IN PLACE DAMAGED. FILLER NECK BENT. REPLACING COST PER THE DEALER IS $1516.70, NOT COVERED UNDER WARRANTY. NO DAMAGE SEEN ON THE VEHICLE. INFINITI TO LOOK INTO THIS ISSUE FURTHER. THIS MIGHT BE A SAFETY CONCERN, AND SHOULD BE ADDRESSED. INFINITI TO CHECK THE ROOT CAUSE FOR THIS ISSUE OF DAMAGED GROMMET GAS FILLER NECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210883May 30, 2019
SERVICE BRAKES
ABS BRAKE ACTUATOR- WHEN THE VEHICLE IS STOPPED, THE BRAKE PEDAL WILL CONTINUE TO DEPRESS. WHEN THE BREAK IS RELEASED A CHIRPING SOUND IS MADE. THIS IS A KNOWN SAFETY ISSUE ON THE 2017 MODEL. THE DEALER AND SEVERAL CHAT GROUPS ONLINE ALL POINT TO THIS BEING A KNOWN ISSUE WITH THE MODEL. THERE IS A 2017 RECALL FOR THIS PART. THE RECALL SAYS IT IS A POTENTIAL FIRE HAZARD. I BELIEVES THE RECALL NEEDS TO BE EXPANDED. THE ABS BRAKE ACTUATOR SHOULD NOT FAIL ON A VEHICLE WITH 77,000 MILES. I HAD THE CAR AT THE DEALER FOR THE ISSUE PREVIOUSLY AND THEY "COULD NOT FIND" THE ISSUE. A THIRD TRIP AND THE ISSUE IS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209419May 23, 2019
POWER TRAIN
CONSTANTLY VARIABLE TRANSMISSION SLIPS WITH HARD ACCELERATION AND SLIPS SEVERELY IN REVERSE. THIS HAPPENS ANY TIME UNDER QUICK.ACCELERATION WHETHER ON STREETS OR HIGHWAYS. IN REVERSE IT HAPPENS ALWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207364May 13, 2019
SERVICE BRAKES
THE FOLLOWING RECALL WAS ISSUED: 'A BRAKE FLUID LEAK ON THE CIRCUIT BOARD MAY RESULT IN AN ELECTRICAL SHORT, INCREASING THE RISK OF A FIRE. NISSAN NORTH AMERICA, INC. (NISSAN) IS RECALLING CERTAIN 2015-2017 NISSAN MURANO, 2016-2017 NISSAN MAXIMA, 2017-2018 NISSAN PATHFINDER, AND 2017 INFINITI QX60 VEHICLES' I TOOK MY CAR IN TO THE DEALER FOR THE RECALL, THE WORK WAS COMPLETED HOWEVER 1 MONTH LATER THE CAR LOST ALL ITS BRAKE FLUID, WE HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. UPON INSPECTION IT WAS DISCOVERED THAT THE RECALL WAS CORRECTED WITH A DEFECTIVE PART. THE RECALL PROBLEM WHICH WAS SUPPOSEDLY FIXED WAS CORRECTED WITH A DEFECTIVE PART WHICH CAUSED AN EXTREMELY DANGEROUS DRIVING SITUATION. OUR TEENAGE DAUGHTER WAS DRIVING AT THE TIME WHEN ALL THE WARNING LIGHTS WENT ONE. OBVIOUSLY THIS RECALL WAS NOT CORRECTED AND IF INFINITI BELIEVES IT WAS, THEY ARE WRONG. HOW CAN A DEFECTIVE PART BE USED FOR A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206026May 7, 2019
POWER TRAIN
4 DAYS AFTER COMPLETING SCHEDULED MAINTENANCE AT THE INFINITI DEALERSHIP THE VEHICLE EXHIBITED DIFFICULTY ACCELERATING AND ENGAGING IN THE GEARS WHILE DRIVING ON THE HIGHWAY. IF I HAD TO SLOW DOWN AND THEN TRIED TO ACCELERATE, THE CAR WOULD NOT RESPOND. I HAD TO REMOVE MY FOOT FROM THE GAS PEDAL AND REENGAGE THE ACCELERATOR TO MAKE THE CAR PICK UP SPEED. I DID REACH MY DESTINATION BUT UPON ARRIVAL COULD NOT GET THE CAR TO ACCELERATE BEYOND 10-15 MPH. I HAD TO HAVE THE CAR TOWED FROM TALLAHASSEE, FL. BACK TO TAMPA, FL. INFINITI DEALERSHIP. I'VE JUST BEEN INFORMED THE ENTIRE TRANSMISSION MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205809May 6, 2019
ENGINE
TWO TIMES IN THE LAST THREE MONTHS OUR CAR'S ENGINE HAS STOPPED WHILE THE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203587April 24, 2019
POWER TRAIN
MY CAR IS A 2014 QX60 HYBRID. INFINITY WAS SUED AND SETTLED ON WITHOUT CAR REPLACEMENT. MY CAR HAS THE SAME SHUDDERING PROBLEM THAT WAS THE BASIS FOR THE LAWSUIT. CVT TRANSMISSION WAS REPLACED TWICE UNDER MY 70K WARRANTY. MY CVT TRANSMISSION HAS BEGUN TO SUFFER THE SAME "JUDDERING" PROBLEM WHICH AS AFFECTED SO MANY OF THE QX60 MODELS, BOTH HYBRID AND GAS. I TOOK IT AFTER WARRANTY MANY TIMES TO DEALER AND THEY CAN'T SOLVE THE PROBLEM. NOW I HAVE TO PAY FOR EVERY SINGLE MINIMUM STEP EVEN CAR WASH. I HAVE SO MUCH PAPERWORK OF THIS AND MANY OTHERS ISSUES WITH THIS CAR THAT WOULD TAKE FOR EVER TO UPLOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197145April 18, 2019
ENGINE, VEHICLE SPEED CONTROL
THE ENGINE SHUT DOWN WHILE DRIVING. THERE WHERE NO WARNING LIGHTS. WE WHERE TOLD THAT THE CAR HAD A FAULTY ABS SENSOR AND THAT CAUSED THE CAR TO GO INTO "FAILSAFE" MODE. THIS IS THE SECOND TIME THIS HAD HAPPENED IN 10 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196428April 15, 2019
POWER TRAIN
CVT RECALL. MY CAR IS A QX60 HYBRID. INFINITY WAS SUED AND SETTLED ON REPLACEMENTS FOR ONLY THE QX60 GAS MODEL. MY CAR HAS THE SAME SHUDDERING PROBLEM THAT WAS THE BASIS FOR THE LAWSUIT; BUT FOR SOME REASON THE LAWSUIT SETTLEMENT DID NOT INCLUDE THE HYBRID MODELS. MY CVT TRANSMISSION HAS BEGUN TO SUFFER THE SAME "JUDDERING" PROBLEM WHICH AS AFFECTED SO MANY OF THE QX60 MODELS, BOTH HYBRID AND GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196021April 13, 2019
POWER TRAIN
SAME ISSUE AS 2014 INFINIT QX60 AUTOMATIC TRANSMISSION RECALL CUT TRANSMISSION IS SLIPPING. VEHICLE ONLY HAS 70,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195936April 12, 2019
POWER TRAIN
PURCHASED THE VEHICLE USED IN AUGUST 2018, WITH ABOUT 50K MILES. BROUGHT THE CAR INTO INFINITI OF WILLIAMSVILLE, NY COMPLAINING OF A PROBLEM NOTICED WITH THE TRANSMISSION AND HYBRID SYSTEM. THE SERVICE DEPT. CLEARED A CODE FROM SOME COMPUTER AND TOLD ME TO KEEP AN EYE ON IT. I BROUGHT THE CAR IN AGAIN, COMPLAINED THAT THE TRANSMISSION WAS REVVING UP AND DOWN A COUPLE OF 1000 RPM? THIS TIME THE SERVICE DEPT. PERFORMED A SOFTWARE UPDATE, AND AGAIN TOLD ME TO REPORT ANY PROBLEMS. FINALLY AT 64724 MILES THE TRANSMISSION FAILED ALL TOGETHER. THE VEHICLE WOULDN'T ACCELERATE, AS THE TRANSMISSION WAS SLIPPING IN AND OUT OF GEAR. THE HYBRID SYSTEM TRIED TO KEEP CAR GOING, BUT IT THREW OUT AN OVER-HEATING MESSAGE. WAS ABLE TO GET THE CAR OFF THE ROAD AND INTO A PARKING LOT AWAY FROM OTHER TRAFFIC. THE NEXT DAY I HAD THE VEHICLE TOWED TO THE DEALERSHIP. WHERE AFTER 10 DAYS OF SERVICE, THE DEALERSHIP AGREED TO REPLACE THE TRANSMISSION UNDER THE 70K MILES POWER TRAIN WARRANTY. A TOTAL OF 24 DAYS TO REPLACE A PROBLEM THAT NO DOUBT THEY KNEW ABOUT FROM THE ONSET WAS A MAJOR DISAPPOINTMENT. I WAS TOLD THAT THE NEW TRANSMISSION HAD 12 MONTHS, OR 12K MILES WARRANTY, BUT HAVEN'T RECEIVED THAT IN WRITING FROM THE DEALER SHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194979April 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE TWO CONCERNS THAT NEED TO BE ADDRESSED BECAUSE THEY HAVE BEEN GOING ON FOR A FEW YEARS. THE CAR WOULD SHORT OF 'STALL' DURING ACCELERATION (CAR IS STILL ON)NO MATTER WHICH DRIVING MODE (ECO, STANDARD OR SPORT), WHICH IS A MAJOR CONCERN. IT HAD A RECALL ON THE SOFTWARE A FEW YEARS AGO, WHICH APPARENTLY WAS SUPPOSED TO FIX THE ISSUE . HOWEVER, IT HAS NOT AND I HAVE TAKEN IT IN SEVERAL TIMES FOR THE SAME ISSUE BUT THE DEALERSHIP COULD NOT FIND ANY PROBLEMS. YET THE SAME YEAR AND MODEL MINUS THE HYBRID IS CURRENTLY RECALLED FOR THE SAME ISSUE. IT'S A CONCERN WHEN MY KIDS ARE IN THE CAR AND IT STALLS WHILE MAKING A LEFT HAND TURN. OTHER ISSUE IS WHEN I HAVE THE DRIVER ASSIST ON AND A CAR NEXT TO ME IN A SEPARATE LANE MAKES EITHER A RIGHT OR LEFT HAND TURN AND MY CAR WOULD IMMEDIATELY BRAKE. THIS IS A CONCERN BECAUSE OF THE HIGH POSSIBILITY OF GETTING REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194625April 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK AND JERKED VIOLENTLY. ADDITIONALLY, AN ABNORMAL KNOCKING NOISE WAS HEARD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193450April 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 20 MPH, THE VEHICLE JERKED VIOLENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (LOCATED AT 131 US-411, ROME, GA 30161, (706) 291-2886) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 70,070.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192680March 30, 2019
SERVICE BRAKES, STEERING
ISSUES OCCURRED FOR LAST WEEK OR TWO. AFTER FEW MINUTES OF DRIVING WHEN CAR ENGINE IS HOT, MY CAR STEERING WHEEL BECOMES SO STIFF THAT SOMETIMES IT IS IMPOSSIBLE TO TURN RIGHT OR LEFT. ALSO WHEN YOU PUSH BREAK IT'S MAKE NOISES, IT'S SOUND LIKE CRUSHING EMPTY SODA CAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192368March 29, 2019
ENGINE
TRANSMISSION IS SLIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192486March 29, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT STATED THAT HE DROVE AND PARKED THE VEHICLE IN HIS HOME GARAGE. LATER ON, THE CONTACT WENT INTO THE GARAGE AND FOUND THAT THE VEHICLE HAD ROLLED BACKWARDS. THE VEHICLE WAS UP AGAINST THE INSIDE OF THE GARAGE DOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED INFINITI OF NAPERVILLE (1550 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 241-3000), BUT THE SHOWROOM MANAGER REFUSED TO ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 10,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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