Infiniti QX60 Complaints

627 consumer complaints on file.

#11338831July 11, 2020
POWER TRAIN
WHEN I ACCELERATE THE TRANSMISSION SHUTTERS. THE TRANSMISSION JUMPING IN AND OUT OF GEAR . WHEN I GIVE IT GAS THE CAR STARTS JERKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338615July 10, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY LOSE A SIGNAL FROM ONE OF THE ENGINE MANAGEMENT SYSTEM'S THROTTLE POSITION SENSORS (TPS). IF THIS OCCURS, LOSS OF POWER FOLLOWED BY SUDDEN UNINTENDED ACCELERATION CAN OCCUR. DUE TO A SOFTWARE MALFUNCTION, THE ENGINE MAY SUDDENLY LOSE THEN REGAIN POWER, CAUSING UNINTENDED ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331410June 29, 2020
AIR BAGS
AIR BAG WARNING LIGHT IS FLASHY AUTO SHOP STATES 400 TO FIX THE SWITCH THAT HAS COME UNPLUGGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330180June 22, 2020
SERVICE BRAKES
ISSUE: EVERY 2-3 MONTHS CAR HAS HAD A TOTAL BREAK FAILURE. BY TOTAL BRAKE FAILURE I MEAN PEDAL GOES ALL THE WAY TO BOTTOM AND SEAT BELTS TIGHTEN WITH 0 BREAKING POWER. PUMPING BREAKS 2-3 TIMES THEN RETURNS TO NORMAL. ISSUE IS NOT EASILY REPEATABLE. ONLY OTHER SYMPTOM IS BREAK PEDAL SEEMS A BIT SOFTER THAN USUAL. ISSUE HISTORY: ISSUE FIRST STARTED SPRING/SUMMER 2019. TRIED VARIOUS ITEMS TO FIX ISSUE INCLUDING: BLEEDING BREAK LINES, SWITCHING MASTER CYLINDER, ETC. CAR PRIMARILY SERVICED AT JIM LUPIENT INFINITY DEALER. LAST ITEM DEALER WANTED WAS TO REPLACE WAS THE ABS , BUT IN BIG CAPITAL LETTERS (MAY NOT FIX ISSUE). CONTACTED INFINITY CONSUMER ASSISTANCE AND GOT 0 ASSISTANCE. INFINITY CASE NUMBER: 40461337 THIS CAR, AS IS, IS A BAD ACCIDENT WAITING TO HAPPEN. WE SOLD THE CAR TO THE INFINITY DEALER WELL BELLOW COST AS COULD NOT IN GOOD CONSCIENCE SELL IT TO SOMEONE ELSE DUE TO HOW UNSAFE IT IS. THIS ISSUE NEEDS TO BE REPORTED AND INVESTIGATED AND POTENTIALLY ISSUE A RECALL. ISSUE SIMILAR TO NHTSA ID NUMBER: 11318845 INFINITY CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328769June 14, 2020
STRUCTURE:BODY
DRIVING ON AN OPEN FREEWAY, THE SUNROOF SHATTERED FROM THE INSIDE OUTWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325008May 18, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO JERK. THE CONTACT STATED THAT AT 30 MPH, THE VEHICLE CEASED TO JERK AND OPERATED AS DESIGNED. THE CONTACT EXPERIENCED THE FAILURE ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT STATED THAT THE MASS AIR FLOW SENSOR AND FRONT AXLE WAS REPLACED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324516May 14, 2020
POWER TRAIN
WHEN STARTING FROM A STANDSTILL, THE CAR JERKS AND HESITATES TO MOVE. SEVERAL TIMES I HAVE BEEN TAKING A LEFT AND AS I PUSH THE GAS, THE CAR JUST DOES NOTHING AND I'M AFRAID I'LL BE SITTING IN THE MIDDLE OF THE TWO LANE HIGHWAY UNABLE TO GET OUT OF THE WAY OF ONCOMING TRAFFIC. AS OTHERS HAVE NOTED, THE TRANSMISSION JERKS AND IT LOOKS AS IF I'M FAILING MISERABLY AT DRIVING STICK SHIFT, BUT THE CAR IS MANUAL. WE THOUGHT FOR A LONG TIME THAT THE JERKING WAS DUE TO THE TRANSITION FROM ELECTRIC TO GAS, BUT AS THE JERKING GOT WORSE WE REALIZED IT WAS THE TRANSMISSION. I NOW CANNOT GET RID OF THIS CAR WITHOUT PAYING $10K ON THE LOAN BECAUSE OF THIS ISSUE. IT WOULD PROBABLY COST ME THE SAME TO HAVE THE TRANSMISSION REPLACED, BUT IT SOUNDS LIKE OTHERS HAVE PAID TO HAVE THE TRANSMISSION REPAIRED OR REPLACED, BUT THE SAME PROBLEMS PERSIST. I JUST WANT TO BE RID OF THIS CAR AND I WILL NEVER BUY A HYBRID OR AN INFINITI AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323061May 2, 2020
UNKNOWN OR OTHER
AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UNTIL MY VEHICLE WENT INTO A RAVINE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11322728April 29, 2020
AIR BAGS
THIS HAS BROKEN TWICE SINCE THEY DID THE RECALL. THE RED LIGHT FLASHES ON THE DASH WHICH DISABLES THE AIRBAG. THERE HASN'T BEEN ANY OTHER ISSUES WITH THE VEHICLE. INFINITI SERVICE TRIED TO BLAME ME SAYING THAT IT WAS TAMPERED WITH. THIS IS NOT TRUE, I HAVE NOT TOUCHED IT AND THIS HAS FAILED MULTIPLE TIMES WITH NO OTHER FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321131April 14, 2020
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY, THE ACCELERATION PEDAL GOT STUCK IN THE 'PUSHED IN' POSITION. THE CAR WAS ACCELERATING ON ITS OWN REACHING SPEEDS UP TO 95 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320593April 8, 2020
POWER TRAIN
VEHICLE JERKS WHILE ACCELERATING AND TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318845March 20, 2020
SERVICE BRAKES
INTERMITTENT ISSUES INVOLVING THE BRAKING SYSTEM. 1. BRAKE PEDAL SINKS SLOWLY TO FLOOR WHEN BRAKING OR IN STOP. WHEEZING OR CHIRPING SOUND WHEN RELEASING THE BRAKE PEDAL. 2. WHEN BRAKING SOFTLY, BRAKE PEDAL TRAVELS ABOUT 50% BEFORE THE VEHICLE BEGINS SLOWING. 3. ISSUE PERSISTS THE ENTIRE TIME THE CAR IS IN USE. HAD SEVERAL NEAR MISSES WITH HITTING VEHICLES AND PEDESTRIANS IN FRONT. VEHICLE HAS ONLY 32K MILES. PROBLEM IS REDUCED WHEN INTELLIGENT BRAKE ASSIST (IBA) IS TURNED OFF. MECHANICS ADVISED PROBLEM WITH ABS ACTUATOR AND SIMILAR ISSUES REPORTED ON 2014 TO 2017 MODELS. RECALL MUST BE MADE AS SON AS POSSIBLE AS THERE ARE SAFETY CRITICAL AND OTHER DRIVERS EXPERIENCING SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317736March 12, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2019 INFINITI QX60. THE CONTACT STATED WHILE REVERSING OUT OF A PARKING GARAGE THERE WAS VEHICLE BEHIND THEM, HOWEVER, THE REVERSE CAMERA DID NOT SHOW THE VEHICLE WAS NEARBY, NOR, DID THE VEHICLE'S ALARM SYSTEM INDICATED A VEHICLE WAS NEARBY. THE CONTACT ENDED UP HITTING THE VEHICLE BEHIND THEM ON THE LEFT BUMPER AREA WITH THE REAR OF THEIR VEHICLE. THE CONTACT'S VEHICLE WAS NOT TOWED. THE CONTACT DID NOT RECEIVE ANY INJURIES, NOR, DID THE PERSON IN THE OTHER VEHICLE. NO MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THEIR VEHICLE RECEIVED DAMAGE TO THE REAR OF THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V654000 (BACK OVER PREVENTION), HOWEVER, THE VEHICLE HAD NOT BEEN REPAIRED FOR THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11307787February 7, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE VIBRATED ABNORMALLY, HESITATED AND LOST MOTIVE POWER WITHOUT WARNING. THE CONTACT PULLED OFF OF THE ROADWAY, TURNED THE VEHICLE OFF AND BACK ON HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO PERRY INFINITI OF ESCONDIDO 855 LA TERRAZA BLVD, ESCONDIDO, CA 92025 WHERE THE VEHICLE WAS INSPECTED AND DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED AN ESTIMATE OF $11,191 FOR THE REPAIRS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307271February 5, 2020
SEAT BELTS
SEATBELT STRAP IS FRAYING / TEARING ON 3 SEATBELTS AND ONE OF THEM HAS COMPLETELY TORN. THE DRIVER SIDE SEAT BELT CLAMP WON'T DISENGAGE PREVENTING IT FROM BEING SIZED. INFINITI HAS DENIED MY WARRANTY CLAIM AND STATED THAT I SOMEHOW DAMAGED IT. I THINK IT IS A QUALITY ISSUE AND SHOULD BE HONORED AS A WARRANTY ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306254January 31, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 INFINITI QX60. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ABS WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED FOR APPROXIMATELY AN HOUR AND TWENTY MINUTES. THE CONTACT PULLED THE VEHICLE OVER AND ATTEMPTED TO CONTACT ROADSIDE ASSISTANCE WHICH WAS UNSUCCESSFUL. THE VEHICLE WAS TAKEN TO (NATIONWIDE INFINITI OF TIMONIUM 22 W TIMONIUM RD, LUTHERVILLE-TIMONIUM, MD 21093) WHERE THE CONTACT RECEIVED A LOANER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302958January 30, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CAR HAS HAD ISSUES FROM THE DAY I GOT IT WHICH HAVE GOTTEN PROGRESSIVELY WORSE AND NOW I DON'T FEEL SAFE AND I'M RELUCTANT TO DRIVE IT LET ALONE MAKE THE PAYMENT FOR IT AFTER TAKING IT TO THE DEALER THREE TIMES EXPLAINING THE ISSUE AND LIGHTS THAT COME IN. I HAVE HAD BAD SMELL COMING FROM IT AND AFTER THE THIRD TIME TODAY BEING AT DEALE AND GETTING A LOANER CAR THAT IS NOT EVEN SEMI COMPARABLE TO MY CAR AS I HAVE AN INFINITY QX 60 AND THEY HAVE GIVEN ME A TINY TINY Q30 OR QX AND REFUSED TO GIVE ME A CAR MY SIZE WHICH IS ANOTHER STORY . MY CAR AFTER GETTING IT TONIGHT FROM DEALER AND THEN TELLING ME RECALL WAS FIXED STALLED ON THE FREEWAY AND CAME TO A DROP AS THE CAR BEHIND ME WAS INCHES AWAY FROM SLAMMING INTO ME. AFTER STARTING AND RESTARTING THE ENGINE IT DRIVE AGAIN AND PRIOR TO GETTING HOME AS I LIVE ON A HILL IT STALLED AND WOULDN'T START. THIS HAPPENS REPEATEDLY AND THE DEALER IS TELLING ME NO CODES COME UP WHEN J BRING JT IN. IT BARELY DRIVES AND HAS NO SPEED AND CLEARLY IT'S A DANGEROUS SITUATION AND J HAVE A FOUR AND SIX YEAR OLD IN THIS CAR AND INFINITY CAN'T FIX THESE PROBLEMATIC CARS THEN I SUGGEST PUTTING YOUR CUSTOMERS IN A DIFFERENT CAR. I WON'T DRIVE WITH A STRING ODOR, ELECTRICAL ISSUES AND STALLING ONE MORE DAY AND FIGURE IT OUT CUS I'M LOSING WORK AND CLIENTS AND THIS IS NOW DIGGING INTO MY POCKET BOOK AND IT'S PUTTING MYSELF AND TODDLERS IN A COMPROMISING SAFETY SITUATION. I WAS INFORMED RECALL WAS FIXED WHEN I GOT IT TODAY AND RHIS WEBSITE WOUID HAVE BEEN UPDATED IF THAT WAS TRUE I'M FURIOUS AND MY MECHANIC HAS INFORMED ME OF WHAT THESE ISSUES ARE AND HE HAS GIVEN ME CODES THET INFINITY REFUSES TO ADDRESS SINCE THE LIGHTS ARE NOT ON THE ONE TIME THEY TURNED FAR IN. WHAT KIND OF MECHANICS CAN'T FIGURE A SAFETY ISSUE IN THE ENGINE ? I NEED RESOLUTION AND REIMBURSEMENT FOR MY PAYMENT AS I AM ENTITLED TO DRIVE IN A SAFE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300701January 21, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 INFINITY QX60. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL IN REGARDS TO THE BRAKES HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300310January 19, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
ON 2/18/2020 I WAS DRIVING MY VEHICLE IN A SNOWY WEATHER AND MY BRAKES FAILED TO STOP MY VEHICLE AND ENDED UP SLIDING DOWN THE CARB AND HIT A PARKED VEHICLE. I HAVE A RECALL FOR ABS. MY TRANSFER CASE UNDER THE HOOD WAS LEAKING AND MAKING A WEIRD LOUD NOICE. WENT TO THE DEALERSHIP RIGHT BEFORE THE ACCIDENT HAPPENED BUT THEY ASKED ME TO COME BACK ON MONDAY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11299290January 14, 2020
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNED A 2018 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED IN RAIN WEATHER CONDITIONS, NEGOTIATING A CURVE, THE CONTACT LOST CONTROL AND THE VEHICLE CRASHED INTO AN EMBANKMENT. THE CONTACT COULD NOT TELL WHETHER THE A BRAKE FAILURE CAUSED THE CRASH. ALL THE AIR BAGS DEPLOYED. ALL THE PASSENGERS WORE SEAT BELTS. THE SIX PASSENGERS SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT, WHO WAS THE DRIVER, SUSTAINED A CONCOCTION, SPRAINED HIS LEFT KNEE, A BLOOD FILED CYST WAS FOUND ON THE LEFT KIDNEY, UNSPECIFIED BACK AND NECK INJURIES. THE FRONT PASSENGER SUSTAINED A BRUISED LIVER, BRUISES ON HER RIGHT ARM, BRUISES ON HER RIGHT LEG AND THIGH, BACK AND NECK INJURIES AND CONCOCTION. THE REAR DRIVER SIDE PASSENGER IN THE SECOND ROW, SUSTAINED NECK AND BACK WHIPLASH. THE CENTER PASSENGER IN THE SECOND ROW SUSTAINED NECK AND BACK WHIPLASH, THE REAR PASSENGER IN THE SECOND ROW SUSTAINED NECK AND BACK WHIPLASH. THE REAR PASSENGER ON THE THIRD ROW, A 5-YEAR OLD, IN A BOOSTER SEAT, SUSTAINED CUTS AND BRUISES ON THE RIGHT SIDE OF HER FACE, AND ALSO SUSTAINED NECK AND BACK INJURIES. A POLICE REPORT WAS FILED. THE REPORT NUMBER WAS NOT PROVIDED. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AT THE TIME OF THE ACCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT PROVIDED. *DT VIN UNKNOWN *JB *TR
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0

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